U.S. HealthWorks Medical Group

I showed up today a little late (@ 10:33 am to be exact) for my 10:30 am follow up appt for an injury I sustained last week. Due to being late, I knew it would take a while for me to get called in, however, I did not expect to wait 2.5 hours before finally getting called in to be seen. I was finally called into an exam room at 1:00 pm. The guy that walked me over was apologetic as I asked him if I would have to wait another hour in the exam room (which is what happened at my last visit) & he stated that it definitely will not be long since they will fast track me through. After taking my vitals, I was immediately seen by a PA who was very nice & immediately got working on my paperwork. I was out within 10 minutes after being seen by the PA.
Overall, most of the staff that I have met here in my past 2 visits have been very friendly which is why I’m giving 1 star. However, a 2.5 hour wait even with an appointment?! That’s just ridiculous.

Okay. I’m just writing this review out of boredom because I’ve been waiting here for about 3 hours now for a simple pre-​empowerment drug test and physical examination.
This experience reaffirm how healthcare system is broken in the states.
1. The clinic is run down although I’ve been to much dirtier clinics. If I had a choice, I rather not come back to this location ever again.
2. Crazy wait time. I’ve been here for 3 hours for simple routine examination. Once in the exam room I had to wait another 1 hour. Total of 4 hours. Are you serious? I’ve never waiting this long for any doctors appointment in my whole life.
3. The staff member are overall nice. I had one front desk person who was a little rude. I guess I can understand working at a place like this can be a little frustrating.
4. Since I had a lot of time in my hand just waiting. I did some research about this place. This clinic is run by DIGNITY HEALTH. Probably one of the worst health management group. Stay away from this group they have a lot of problems. They probably will change their name like other groups in trouble.
5. No patient privacy. Not that I care too much as a patient but as a healthcare worker, I was trained to keep patient info private. I have to write down my name on the waiting sheet where anyone can see it. Waiting in the waiting room, they call patients by their first and lat name. Isn’t that against the HIPPA regulations? Also asking for my social security number for urine test. Why do I need to give my SS# for that? Isn’t medical record # suffice?
Okay, my butt is getting numb and my legs falling a sleep for sitting here for so long. My cell phone battery is almost zero. Time to say good bye.
Update: the customer service representative contacted me to address the issues which I really appreciate. Hope this place improve a lot in the near future. I think they are moving in the right direction. Hopefully.

Been going here for my pre employment needs. My experience with the staff has been positive… both pleasant and professional. I’ll keep coming back!

Don’t come.
Enough said.
Update* I’ve already waited 2 hours for my drug test. Why must this be a LONG process.
I’ve done a drug test before and the longest time I was in was 30 mins. There’s no reason for mine too take sooo fucking long.

This place is TERRIBLE! Do not come here. You see a different doctor every time and if you see the same doctor twice he wont remember you so you constantly have to retell the story on how you got injured. I once came for a visit and after waiting for about 90 mins the assistant came in and asked when the doctor wanted to see me next only i hadnt even seen the doctor yet! The doctors here have no compassion! The wait times are horrible. You wait in the lobby for 90 minutes and then you wait in a room for another 60 mins.
The only good thing about this place is the free lollipops at the desk.

I’m not sure why all the negative feedback. I came here today for my employment physical. There were a few people in the waiting room. I did have to wait some but not the horrendous hours like people claim. Their staff are so nice and polite.

Took 2 hours to complete a drug test, now waiting for the doctor (for the past 40 mins) for physical & TB test. Only if my work didn’t require me to come here… Never again! Who has time for 4 – 5 hour doctor visit?

Came to follow up visit and was waiting for a while so I checked in with the front desk to verify the long wait. The Assistant Manager Pamela Packham made sure that every patient waiting for a while got taken care of right away. I also had an issue with some of my doctors notes and Pamela was able to assist me with my situation in a timely manner. The staff has been friendly and haven’t had any problems scheduling my future appointments. Physical therapy is also great! Melissa Joson is very patient and super understanding. Great service overall and happy to see great management at this location!

Horrible costumer service! The following is my 1^st negative experience with US HealthWorks Medical Group:
They called me to schedule an appointment with their hand specialist Dr. Kim, but he only works every other Monday. I had to wait 6 weeks for their next available appointment. When the date finally arrived I went to their 8^th St. office which is what I was told to do by the person scheduling my appointment not sure if it was Mirna or Stephany. Once there I was greeted by a rude receptionist. Who rudely informed me that the hand specialist had moved to their Grand Ave office 4 weeks earlier. No one had the common sense to call me and inform me of such a move. One would think that a company who prides themselves in providing excellent costumer service would have the decency to call someone who had schedules an appointment weeks in advance and informed them of such a move. No one ever apologized for providing me with incorrect information, nor for having me drive all over Downtown LA in morning rush hour.
Negative experience number 2:
Dr. Kim ordered physical therapy. It took weeks to schedule my initial/​intake visit. After my initial physics therapy session was done I scheduled 4 additional appointments with Luis Contreras. However, today when I showed up for my 8:45am appointment he informed me that I wasn’t on the schedule. I don’t know how that could happen if he wrote down my appointment dates and made several copies (I will attach a picture). He then said «I will see what I can do for you,» as if he is doing me a favor by allowing me to be seen by their department. after 15 minutes he informed me that I could be seen at 9:15. Why should I have to wait when I had an appointment at 8:45 and I had to drive to Downtown LA in rush hour traffic for over an hour to be seen. Why should I be punished for his mistake. If he forgot to put my information on the computer that’s not my fault. I wouldn’t have been upset had he taken responsibility for his mistake and had apologized. Instead he had a nonchalant attitude and made me feel like he was doing me a favor. I don’t understand how he could have such an attitude if they claim to value their time and ask you to sign something agreeing to be at your PT appointments on time and to cancel if you will not be able to make it on time because they are professionals. I too value my time and I’m also a professional so I expect the same courtesy. It is apparent that US HeathWorks has a problems with their costumer service. It goes with out saying that I will not be returning to US HeathWorks PT department.

This place isnt bad, for the most part the staff is professional.

They take forever for you to get attended, if you come after 8am literally, maximum wait is like 3 hours so I suggest get there early because first come first serve.

I’ve been waiting for almost 3 hours no bs, I was stung by a wasp and had some swelling on my middle finger they told me not to scratch it but the wait was so long I couldn’t help it…

Here I am again. I have a scheduled appointment, and I’m waiting in the waiting room almost an hour past my appointment time. At least it isn’t as bad as last time when I waited 2 hours for my appointment, then another hour for a doctor to see me, then another hour for them to fill out my paperwork, which was supposed to be sent to my employer, which wasn’t, and I was supposed to be ordered chiropractic treatment, which also wasn’t.
So far, this clinic hasn’t followed through on any of their commitments, and I’ve spent more time in this waiting room than I have receiving treatment. If it want for their involvement in the workers comp system, I would never even want to speak their name to anyone other than advising them not to come here.
On the plus side, the staff that checks you in in pleasant, but that’s a very limited interaction.

Place is horrible… bunch of slow careless idiots working here. I seriously don’t get why this place hasn’t been either cleared out and restaffed or closed down all together.
Morons
They took 3hours + for a basic drug test and physical.

The wait times are ridiculous. No one has hours to sit around on a workday to wait for a screening! And they close at 4 so impossible to go after work. There seem to be a ton of people working here so I’m not sure why it takes so long.

Been waiting 2 hours for drug tests and pre-​employment screening. They have a million workers but who knows what they are doing. Trying to hold
Your pee for 2+ hours is not a easy task. Hope I get called soon, but I’m not holding my breath just my bladder. Will never be back!!! Should be Zero stars.

Had the misfortune of coming to this location on a Saturday morning for pre-​employment. I figured I’d be the first one here and get here by 6:45 am to avoid any wait. Wrong! I’m the fourth one here.
Business hours on Saturday are walk-​in 7a-​1pm but what’s the point? The front desk guy opened the door and checked everyone in and its 8:05 and all six of us were still waiting in the lobby. The nurse casually strolled in at 7:30 am and proceeded to put makeup on her face first. I actually saw her doing this because the mirror is right in the front by the waiting area. Gee whiz! No sense of urgency at all here.

Waited 2 hours for a drug and TB test. When I walked in there wasn’t a lot of people so I figured it wouldn’t take long, boy was I wrong. The staff took their time and not in a good way. I had a full bladder and could barely sit anymore. I was warned that that location tends to always be busy so I called beforehand and the receptionist reassured me that they weren’t busy and to come in. BS. It’s like being at the DMV… they know we need them, we don’t have many options so they do what they want when they want. Hopefully I’ll never have to visit this location again.
Also, I added an extra star because the gentleman administering my texts was very kind and communicative. If it wasn’t for him then there’d be no hope for this spot.

The longest wait time ever. I was told 20 minutes maximum and I didn’t get seen till over an hr and a half. I was just there for a drug screen. When I asked how much longer they told me your next. Then called 10 people ahead of me. I’m so glad I never have to go there again

2014 Unilocal 365 CHALLENGE — ¹²⁶⁄₃₆₅
Went in for a pre-​employment physical and drug test and it was a fairly quick and easy experience. After I filled out my paperwork, I was called in within 40min, and the actual physical and drug test took less than 20min. Everyone was professional.