U.S. Bank

For being in a convenient location, they are understaffed and it takes longer then usual for a bank visit

Choose any other bank but this one. Unreliable, terrible customer service. They are great until you get your money in there. After that they charge with fees out of no where, they withdraw your money out of nowhere if you’re paying a loan (this is in addition of the automatic payment) and in order to change or fix things it takes forever.
I’m closing my account tomorrow. I’ve been with them about 4 years and I’m over their unprofessionalism.

This branch is THE WORST: slow, over-​crowded and the door is locked 10 minutes before they close. Want to open an account? TOUGH. I waited around with my teenager for over 30 minutes without so much as a head nod. Went out to my meter to put in more quarters and returned to wait around some more. Someone finally asked if I was waiting to open an account: when I said «yes» he looked annoyed and walked away. 10 minutes later I was told to «come back tomorrow» — they were closing in 10 minutes and it would take at least half an hour or an hour to set up a new account. That’s why I was there at 4! Wait a TOTAL WASTE OF TIME AND ENERGY.

I have never experienced such a personal, professional and courteous experience at a bank until I walked into this US Bank branch. Raymond, Christi and Syed are a stellar example of how bankers and people who handle your finances should treat their customers. I’m looking forward to doing my banking here.

Pleasant ambience nice people and no lines.

I have been banking here since it was Hancock Savings Bank, then became Fidelity Federal, after that Cal National Bank and now US BANK. The banking experience has worsened steadily over the years. It’s still a local bank with UNPROFESSIONAL, gossipy tellers and customer service managers. They try to sell new accounts, credit line at the teller window when all u wanna do is hurry up with your transaction and leave. I gave a loan officer there my social security and drivers license for a loan and never heard back, neither phone nor letter.
WATCH YOUR BANK ACCOUNT DAILY!!! This bank, under the same manager when it was Cal National, will flood your checking account with EXCESSIVE FEES. Always ask what the charges are for because I have caught them charging NSF fees «by mistake» and promising to reverse them. They let enough time go by and hope you forget. If you follow up and remind them to reverse the fees, they give you the run-​around and tell you to call the 800 number because the Corporate Head office can only approve fee reversals. Then you call the 800 number and they tell you that your local branch can only reverse fees.
How can a large, national bank like this get away with this? I tried several times to reach the branch manager, Stuart. This condescending little man had the nerve to talk down to me and tell me deposit more money into the account and open a money market account to cover for these fees. He told me that my decade-​long relationship with the bank is only worth $ 41 (some statistic they have on their computer system which is based on a formula depending on how much money you keep with them.)
Rather than tell Stuart to F-​off, I left four message with the District Manager Mr. Haddad. He NEVER RETURNED MY CALL and after the 4^th call I spoke to his assistant, who apologized for him and promised he would call me. THE DISTRICT MANAGER ALSO NEVER RETURNED MY CALL.
This time it had to do with FRAUD on my checking account. They bounced my checks after I filled out a form specifying outstanding checks that must be paid out of the new account that I was forced to open. They also promised a signed letter from US Bank to each payee explaining that FRAUD was the cause, not NSF. I only got one letter and kept asking for the remaining 5 due. Again, called Corporate. Corporate told me that on only my branch can type up these letters. I bring it to the attention of the Customer Service Manager at the branch and am told that I need to ask Corporate. See what I mean?
Good luck getting rolled quarters there. It’s a bank that doesn’t have quarters. I was told NO MORE ROLL QUARTERS at 3pm. I think it’s the staff being small-​town mean and caddy. They all need to get a life, but first DO THEIR JOBS because, in this economy they have too many workers with not enough to do… or not enough that they WANT to do.