Touch Massage

I have never written a review but I am so angry and shocked as to how Touch Massage conducted business I had to warn others. I called and set up my apt and drove 25 minutes (LA traffic) to be told that someone just walked in and took my apt. They told me things happen and didn’t have any other apt that day. The other lady was just starting her massage and they could have told her there was an error but rather me. I called and she walked in. Then they told me that they will not issue me a credit the major mistake and said, «you have negative energy and seem stressed» I wonder why.
There are enough places out there.

I made a last minute appointment for a massage, they squeezed me in, no problem. I hadn’t been to Touch in a few years since moving and was in from Chicago. The massage was incredible, far better than many I’ve had at high end, more expensive spas. Genevieve was fantastic and I’d highly recommend!

Love, love, love Touch!

Found Touch massage on Unilocal and decided to give it a try. My therapist was recommended on the reviews, (her name starting with a D) however I would not recommend her. Unless you want to be massaged like a piece of meat. I literally felt like I was a getting prepared with a dry rub to be put in an oven. There was zero flow throughout the entire massage, it was the same motion repeated non-​stop. Vigorously. The only positive aspect was that at least it was a firm massage. From the minute it started I regretted coming to Touch. Rather than excitement for a 90 minute massage to follow, i was thinking that I needed to endure this for 90 minutes.
Also usually when a therapist asks where they should focus on, they start with that area to ensure that they have enough time to address the problem area. The exact opposite occurred. She literally did not touch my shoulders until the very end, and probably spent 5 minutes on them. She basically was going to do her routine regardless of what my issues were.
Parking was $ 9 even after validation.

Every now and then I need to let off some steam, and this particular time, I figured that id get a massage. Touch massage was exactly what I needed! I came out of Touch Massage feeling like a completely new person walking on clouds. Very friendly staff that spoke softly which added the relaxation element to the overall atmosphere inside. With all the places to go to in LA for a massage, all with high prices, do not overlook Touch Massage! The prices are perfect, and they definitely do not skip out on their massages. I will be coming to Touch Massage all the time when I need to walk on clouds once again. Btw they give a nice discount on your bday:)

BEST MASSAGE EVER. I consider myself a «picky» massage critic and Audwin was absolutely incredible! I felt so much better after I left and I will definitely be back again and again!

I woke up with horrible back and neck pain on a Sunday morning. And when I called Touch, they got me right in with a male massage therapist — normally I prefer females. Yet I SO won the lottery that day! Audwin was a strong yet intuitive masseuse who completely worked on my left side until I could pick up my bag again. I get a lot of massages — well, not as many as I’d like to afford, but I’ve been to a lot of places around Los Angeles (Burke Williams on down) — and Touch is a truly caring, efficient, and just personal enough establishment — and is the perfect place to go if you want results and want to forgo the «airs» (and prices) of other LA places. Plus they now have underground parking in the new location on South Robertson. It’s a good location for both east and west patrons. I’ve already booked another massage with Audwin in 10 days as a preventative health maneuver and will go back again.

I had a bad experience with a rude receptionist and the owner. After messing up my appointment and after a discussion about it they refused to give me an extra stamp on my valet ticket repeating they only give partial payment — never mind that I drove there, didn’t end up getting a massage as they only had male and I asked for female etc. they were also rude.

I am very picky when it comes to massages as well as the type of massage establishment I will go to. This spa has a therapeutic vibe with smelly candles, tea, and relaxing music. I have gotten a few massages with various therapists and my experience has always been 5 stars. Plus it’s actually a full 60 minutes instead of just 50 massage. Oh and I saw that they also offer Pilates and facials if massage isn’t your thing. Overall a great and relaxing experience time and time again.

This place rocks. The message therapists are amazing. They are so professional and really help me relax. The ambiance of the rooms are also very nice. Great customer service. Will be returning for sure.

Very clean and peaceful surroundings. I had a massage which was very good and a facial. The products are good quality and I received very good advice on how to care for my skin and what’s products to use. I highly recommend it for quality services and good pricing.

Touch is the best. I’ve tried many of their therapists and all have been great. Desiree is the BEST. Such a great price for a super clean environment and reputable place.

Nice place and relaxing, went there for a deep tissue massage, the massage kind of lacked what I was looking for, it was just lack of movement and actual rub down and more so just someone pushing down and holding it for a little bit, if that makes any sense

What a great place to come and get a massage! I’ve been here twice now and both times were same day appointments. Each time, I was so impressed with the massage therapists. The place is very clean and quiet. They also offer Pilates and facials and some other services. I am dying to try the hot stone massage next time! My new favorite spot

DO NOT GO HERE!!! I would love to give this place ZERO stars if I could. Took my mother her for Mother’s Day, and we’ve been dealing with this place ever since. First I would like to start off by saying it was one of the worst massages I’ve ever had. The lady looked over my entire body looking for scrapes and bruises and stated that, if I had any, she couldn’t do my massage. Then, she only rubbed my back side! She flipped me over and that was it! Never touched the top of me! 2 days later, on a Sunday night, I get a phone call from the girl at the front desk saying we have a «balance» with them??? She told me she didn’t charge us the correct amount and that we own her $ 16. I told her I’m sorry for her mistake and that I don’t owe her anything. She said, ok, sorry, and she would take care of it. TWO WEEKS LATER MY MOTHER gets a phone call! Now they are harassing my poor mother in Michigan! Saying we still owed them $ 16. My mother, having been a massage therapist and a spa owner, tells them that they are being unprofessional and to please stop contacting her. I immediately call and speak with the owner, Jennifer, who I can’t believe is still in business. After stating that I would like for them to stop harassing me and my poor mother, she proceeds to insult me and my mothers parenting skills, telling me «didn’t your mother ever teach you, you catch more bees with honey?» I was simply asking for them to stop contacting us, and realize they made a mistake, and to accept it and move forward. She just fired back with insults and saying I had a lot of self improvement to work on and that I should hire a lawyer is I don’t want to pay the $ 16!!! I have never in my life received such horrible and degrading customer service! I’m not sure if they are going to stop harassing us or not. I had to hang up because I couldn’t handle her rude, crass attitude and extremely unprofessional approach any longer. Namaste, bitch!

I think I came here on a Groupon or Lifebooker coupon a couple of years ago. The prices were fair, the massage was good, and the space attractive so I came back s number of times.
I think I paid about $ 60 for an hour which is extremely reasonable for a nice place on Robertson like this.
As far as I remember they did a good job and I left happy.

The staffs are so attentive and professional. I highly recommend this wonderful massage. I got my massage done with Gus. He has the magic hands. Meriden done my facial who is excellent. The receptionist was sweet, nice and professional. I definitively will be back. Thank you.

I had a massage with moments that I really enjoyed, but I would have been very disappointed if I hadn’t gotten it for $ 32 on Groupon. Although seemingly pleasant with a good touch, my therapist just didn’t seem very experienced or skilled at manipulating my body or the draping. The massage didn’t «flow» and I always feel better when the technician washes their hands before the service. There was a sink in the room, but I guess she didn’t want to use it? Weird.

Horrible

Just visited this place again. Asked for Matthew, who remains a favorite for me. He knows what he is doing and is very respectful. The receptionist was so helpful when I called last minute. The environment was still sparkling clean and calm.

It’s okay. It used to be amazing but now with the front desk ladies constantly being changed it get unprofessional quick.
My masseuse was pretty good. The issue I had was that the motion was repetitive in my back for literally what felt like 20 mins on the left side and 20 on the other. I just wish it wasn’t just the same rubbing motion that whole time. I asked to get my feet since I really needed them massaged. She spent less than 5 minutes on them. Oh boy…:/ also before working on them she took wet naps and wiped my feet off even though I had showed and just walked across the street from a pedicure. It’s was really offensive but okay I get it I wouldn’t want to touch feet either but then again maybe that’s why I’m not a masseuse and other people are.
It wasn’t bad I was just rubbed pretty much :/​
I come out of the room and usually they wait with a cup of water. She was no where to be found. I saw her walking around with towels in her hand and I said hi to her but she just smiled and walked past me with no acknowledgment. Wow! Really? Didn’t ask me how if I would like water. Nothing. That’s a norm for this place and it’s no longer happening I guess. Not professional.

Let me start off by saying that I have run the gamet when it comes to massages in LA. I’ve tried everything from the local Thai spa to Burke Williams. That being said… my favorite massage I’ve ever received was from Touch Massage. The masseuse (although I forget her name) was very friendly and obviously fantastic (I’ve been to her twice now).
If you’re looking for an entire spa day, then Touch Massage isn’t your place. They don’t have all of the amenities of the W or Burke Williams– but if you just want a relaxing massage, and at a particularly affordable price, I would highly recommend here. I’ve sent multiple friends here and they’ve all loved it!

I DO NOT RECOMMEND THIS PLACE TO ANYONE!!! PLEASE SAVE YOUR HARD EARNED MONEY AND TAKE IT SOMEWHERE MORE FRIENDLIER!!!
This place is extremely horrible! I made an appointment two weeks prior for two facials and a massage and the receptionist only booked for one massage. They even had the wrong name booked for the massage. The receptionist did not even try to work with us! They just stared at us like deer in headlights, and said there was nothing they can do. Mind you that today is March 2, 2014 and it is raining like crazy. We drove all the way from Glendale in the rain and they couldn’t even work around our schedule. I use to come here and loved it, but I rather take my business somewhere else. I do NOT RECOMMEND THIS PLACE TO ANYONE!