Tory Burch

SOO RUDE
i brought in a pair of flats that I purchased from Saks because the soles were coming off. I was in the area so I figured I’d stop by. Admittedly, they are about 4 years old, but Ive only worn them about 10 times. An older lady with short hair was helping me and upon looking at the shoe she says she’s never seen them before and asked if I got them at the outlet. wow. how about ask where I got them from instead of assume i purchased them from the outlet.

The Worst Ever！！
The sales person forgot to do my orders until most of the handbags were sold out company wide!
Then a sales person called Mary, she was a totally waste of time, she ordered me wrong items, and didn’t give me the holiday discount for about $ 1300, she didn’t even notice!!!
I could order the bags online, but I gave them a list to order for me so they could get commissions.
Very irresponsible!

I normally don’t write reviews but I just had to with this one. I’m just so sad to say that some sales people are really hungry for sales! Anyways, to make a long story short:
I received a Thora sandal in black and gold as a gift but I received a wrong size so I went to this store to get the right one (size 7). Girl who helped me brought out a Thora sandal that had a black debris on it that I scraped off with my fingernail (yuck!) and the leather strap looked worn so I asked her if she can get a new one. She went to the back and came out with a new one and I inspected it, it seemed fine. As I watched her put it back in the box she just shoved it back in. (Like seriously?!) so whatever, I just wanted to get it because I drove 30 damn miles. When she rang me up I had to pay $ 14 extra cause apparently my sister bought my sandal for $ 112? I told that girl to hold on because I’m going to call my sister and find out if she got it on sale or something but no answer from her (thanks a lot!) –_​_​_​– so I went back into the store and I told the girl that I’ll get it. Stupid me I should’ve doubled checked on the sandal because when I got home and checked it, it appeared to me that I got the worn sandal. And the nerve of her to say «I’m sorry the other sandals didn’t work out». Well thanks Olivia! Cause I’m returning them right back to you. :)

The staff here at this Tory location have been helpful and kind. The Manager she’s the sweetest! If their is a particular item not in stock they make sure you are taken care ordering it online simply from their Ipad or finding the nearest location. I recommend when purchasing shoes you must choose a half size bigger from you’re original size, could also get a full size bigger but ask to place a pad to place inside the shoe and that works great! I am very happy and satisfied with all of my purchases. Parking structure available across the street or parking meters on Robertson.

Parking is awful on Robertson, however this location is great. Customer service is on point. I love Tory Burch.

Very uncomfortable experience to me. I picked one bag on the display shelf and I told one of the staffs that I want a brand new one instead of displayed one.
She brought my credit card and the displayed bag to the backside of retail, and bring the bag in the pouch with credit card receipt. I doubted the bag in the pouch is brand new one, but I believed the staff and sign on the receipt. Then I just double checked whether the bag is new one or displayed one, and shockingly she said it is displayed one. I finally canceled my purchase and got out from the shop. I was very upset, because the staff never asked excuse and just use my credit card for the displayed bag. It’s so frustrated.

There is only one store that carries them in my home town so the size and style selection can be difficult. I recently got hooked on these cute flats while on vacation. Several stores in one mall carried them. I bought my first pair then the addiction to these beauties kicked in. I went home with 2 pairs. A month later I was back there on vacation and got 2 more pairs. I’m up to 5 pairs now and still want more. They do have to be broken in, I only found 2 of the 5 pairs comfy after a couple times wearing them. These flats are perfect for anyone of any age. Although flats aren’t often the shoe of choice for men and these certainly aren’t marketed for men I think they look great with my casual attire. They fit great and are kind of cute looking on a guy like me

This review is solely for the poor customer service at the Robertson Blvd. location. Tory Burch herself should be ASHAMED!!! The ladies here are SOOOOO snotty and rude — it reminded me of the scene in pretty woman when Julia Roberts was looking to get nice clothes and had ‘money to spend’ yet she was treated so poorly based on her looks.
NEWS FLASH TORY BURCH EMPLOYEES: just because someone doesn’t flash all their money around, does not mean you should treat them any lesser than someone who decks themselves out in LV, TB, etc! I have a decent amount of designer bags and shoes but I don’t feel the need to flaunt them 24/​7, however this doesn’t mean you should shit on me as I walk through your store.
NEVER COMING BACK HERE.

Our family will NEVER purchase a Tory Burch brand again. They DO NOT stand behind POORLY manufactured products their vendors. Had ridiculous conversation
with Inga in customer service @ corporate offices… customer service… hah!
Buy J. Crew!!!

Extravagant!
I went with my girlfriend who is a TB collector and she was a kid in a candy store here. The sales associates are very sweet and always try to find you the right merchandise you need. Also, the décor is gorgeous and the ambiance is relaxing with a lovely scent of fresh orchids.
The sales associate told us that this is THE store that Tory Burch, herself, goes to whenever there’s a big event in LA. (We just missed her! She was there wardrobing herself for the Oscars!)

I had such an unfortunate experience here! I love Tory Burch and have visited several other locations but I will never come back to this store again. The sale associates were rude and unhelpful. I was so excited to shop but I was turned off by the unfriendly staff. Unless you look like you have a lot of money I can’t guarantee a positive experience.

I had never been in Tory Burch before but went in looking for a pair of riding boots that I had seen online in black. I was approached by Anne who made me feel very welcomed and comfortable. Since they no longer had black, she suggested I try the grey and brown which I would never normally go for. I am so happy and surprised to say everytime I wear these, I remember the great shopping experience I had and am grateful I tried something new.

I really do like this Tory Burch location. It’s not the biggest store, but their selection is pretty great (they have a lot of items in stock), and the salespeople are very friendly.
I bought the Robinson Double-​Zip tote here along with a matching continental wallet, and both are very pretty. However, the only complaint I have is that the handle on my bag is oddly peeling. I bought it earlier this year, but I noticed this maybe 3 months in. Mind you, I don’t carry this bag around often, and when I do, it’s not like I have sweaty palms or anything. I have no idea how it started to peel! This makes me question the quality of Tory Burch items, and I haven’t gotten anything else from this store since (although I did buy a couple of pairs of shoes from Nordstroms not long ago).
Either way, I can’t blame it on this store as it is a quality control issue. The store itself is beautifully decorated, and it’s in an ideal location because there are other great stores on the same street. Parking can be found easily on the streets, or if you can’t find any there, you can park in the structure across the street.
I definitely recommend coming to this location for your goods. They don’t pressure you to buy, and are very helpful as far as giving you opinions on what looks good on you (even if it hurts their sales just a tad). ;)
Enjoy!

Customer service here is AMAZING!
I came in here looking for a pair of flats to replace my Ferragamos and ended up leaving with a HOT pair of shiny navy blue heels. Tommy was amazing! He offered me some refreshments and showed me lots of other cute styles. I cant wait to go back and get something else.

I still get emails from a sales associate here about upcoming promotions and sales. If you’re looking for something they are willing to help and accommodate to your needs. Plus it smells good in here!

My favorite place to kick off «Friday Retail Therapy». I can always find a new pair of shoes, a handbag and something cute yet comfortable to wear.
Excellent customer service — Thanks Lance:)

1^st of all, the boutique is very pretty&chic inside… but then it has to be, if it’s to be on that shopping row on robertson. tho the attire isn’t really to my taste… looks more like fancy golf clothes to me in a lotta’ cases, with their colorful collared shirts w/​gold buttons– something chinese ladies wear to golf– which i’ve SEEN! even the ‘tori burch’ emblem looks like some chinese symbol!!! i like her shoes&purses A LOT better than clothes. &i dig how reasonably-​priced her HUGE purses are.

A great boutique. The sales gals are really nice and helpful. I went in on a whim assuming they wouldn’t have a great shoe selection (since the website seemed to be out of a lot) but they did and even carry up to size 11! Not a store for when you’re in a rush but if you’re dropping some cash (which you will) take your time, sit on the comfy couch and enjoy being surrounded by TB beauty.
Parking on Robertson can be hard but the lot across the street is usually open and cost $ 1 for an hour.

I can’t help it, I like Tory Burch’s adorable and comfortable Reva ballerina flats. You’ve all seen them. They’ve got a big round Tory logo in gold or silver and come in various colors and zebra and leopard patterns. And this cozy shop on Robertson has them all.
Tory Burch is great for women who love classic and sophisticated designs, but also has a bohemian sense of style and likes to wear bold and graphic prints and colors. For her new Spring collection, she’s using lots of 60’s inspired silouhettes. Lots of fun pieces for work and play, and easy pieces to take on travels. This lovely boutique has each distinct color story arranged perfectly which makes for easy shopping.