The Westin Los Angeles Airport

Protesters with their megaphones waking me up at 7am. I was ready to go shove that megaphone where the sun don’t shine! 30 minutes of their obnoxious ranting. I’m here once a month for business and after today I will be finding a new hotel to stay at.
As a SPG member and a timeshare holder with starwood, I’m extremely disappointed.

Booked this hotel on a Sunday via Priceline’s Express Deals as a four star and that in itself was misleading.
Lobby and exterior of hotel is pretty standard for the larger hotels in the LAX area but the halls were pretty dated.
Room was decent size, no microwave or fridge, great bed. Our shower however had an issue with its temperature gauge. There was no cold water. I guess a hot shower is better than a cold one but again this hotel was advertised at four stars. Priceline take note.
Oh and it’s $ 30 self parking. Yup $ 30 per day.

I travel to LA frequently, and highly regret deciding to try something new with the Westin. I’ve stayed at other hotels in both the Starwood and Hilton portfolios and thoroughly enjoyed them, with the Westin i expecting both a nicer hotel with better service — I’ve experienced neither.
As an SPG gold member, I’ve set preferences in my profile… actually one preference — to be near the elevator. In walking to my room I started to realize that my room is the single furtherst room from the elevator. Maybe I got upgraded (as I frequently do at other SPG resorts and almost always at Hilton hotels)? No, same standard room that smells like cigarettes but with a wonderful review of the loading dock. The room feels drab and lacks the touch and amneities of the supposedly-​lesser Sheraton 4 points that is down the road.
Adding insult to injury, I’m seeing that they’re offering a deal on Unilocal that gives free breakfast, somnething that I normally get at other SPG and Hilton properties. Thanks Westin, for rewarding your loyal (and highly profitable) members.
If you’re thinking about booking the Westin, save yourself the time and money (in addition to a self-​service parking fee that is 3x the going rate). Book one of the many more affordable and actually nicer hotels in the area.

I booked thru Priceline and stayed here for a night. They upgraded me to Starwood Preferred Guest rooms. The room is aging little bit and outdated. There’s extension cord under the side table and the wires were all messed up. Needs furniture upgrade.
The bathroom was ordinary and the wall tiles were dirty little bit. Needs update.
The best thing is the heavenly bed. Simply awesome. I just loved it. So five stars. I would stay here again.
Parking is $ 33 including tax.

Spent the night here due to the late arrival of a flight fro San Diego. Unfortunately, not here on pleasure. Hotel was ok. Nothing special, not as nice as most Westins I have been in. The room had a unique smell, can’t quite put my finger on what that smell was. Not horrible, just noticeable.

I really like this hotel. It is not as nice as many other Westins, but that’s irrelevant. It is located 3 minutes away from LAX in a large, modern building. Check-​in as a platinum member is always quick and easy, and the futon desk staff is extremely friendly. The rooms are clean and well appointed, and the noise from the nearby airport is very low.
The Daily Grill serves food thru room service 24 hours a day, so when I arrive on a late night flight and miss the restaurant closing, I can still get a meal in my room. The food is pricey (hotel food) and riddled with surcharges, but the food is good. Add that to Heavenly Beds and a Heavenly Shower, and you’ve got a winning combination.
The hotel has a free airport shuttle which runs regularly.

Love this hotel and primarily because of the staff. They are absolutely amazing! I’ve been staying here weekly for about 1.5 years and have had no major issues whatsoever. Key things I like about the hotel:
1. Hotel has a Westin Run program. on Tuesdays you can run with a small running group through the area. The coach is nice and extremely knowledgeable about running. He runs at a pace that’s good for the group and seems really interested in getting to know the runners.
2. Front desk staff is AWESOME! They’re personable, efficient and very accommodating. If I’ve ever had a problem with my reservation, they’ve done everything in their power to help me resolve it.
3. Food is available and actually really good. I’ve never eaten in the restaurant, but the lobby bar has a great staff and serves restaurant food while the restaurant is open. After 10:00 pm, they have a limited menu, but still some decent options. The bar staff is also really great and personable. I’ve enjoyed getting to know them over the years.
4. Available parking. While it can be pricey, I like the fact that there’s a covered parking garage that’s connected to the hotel.
5. Hotel participates in the «make a green choice» which allows guests who are obsessed with hotel points to decline cleaning services and receive 500 points or $ 5.00 off of food at the restaurant
6. Club lounge offers a good breakfast with a meat, eggs, fruit, almond milk (I’m trying to stay away from dairy), yogurts, breads, fruit infused water and coffees /​teas and bottled water
All around, great place to stay. A little far from downtown, but close to the airport, easy access to the freewAy and a pretty safe area. And again, the staff is just awesome!

Definitely don’t stay here if you don’t need to be up early for a flight, as there was a protestor duo that started shouting on megaphones outside the hotel at 7 am.
We needed a hotel for an unexpected overnight layover and chose the Westin as the best possible option from the other sub-​par hotels on Century Blvd by the airport. The lobby was fine, and the front desk person was friendly and welcoming even at 1:30 AM. Our heavenly bed was also welcoming after a long day of travel delays. Other than that, the guest room floors were dingy and old, definitely not up to Westin standard. Our heavenly shower was a fancy showered nozzle added to the retro beige, mildew-​stained bathroom. This property needs a major renovation to be up to Westin standard.

We recently stayed here for two nights, while in town for business. Nothing really stands out about this hotel, in my opinion. The lobby is comfy and inviting but the front desk staff seemed a bit stiff and cold. While the clerk at the desk did not seem rude, she also did not seem like she wanted to be there, or maybe she was just having a bad day.
Our room was spacious. That is always a plus. The room had a small wet bar, a comfy-​enough bed and a desk/​vanity area with much needed space. The bathroom was a bit crowded, even for just the two of us. I was really looking forward to a «heavenly» shower, but I didn’t find anything overly special about the experience. The water pressure also seemed low, no matter how I adjusted the head. The noise level was medium.
The parking garage has ample parking and rates (can’t recall what they were) seemed reasonable. The surrounding area is very sketchy and does not leave many options for dining, shopping or other leisure activities. The conference facilities, on site, are convenient but share the common theme of «nothing special.»
Two star rating seems cruel, but I can’t think of any stand-​out reason why The Westin, LA, is worthy of more stars. I would stay here, again, but only if the price was right and if I needed to be in this area.

They clearly value their customers. Especially Starwood preferred guests. Went into a clearly flipped room. Had a half drank complementary dasani water (should be two full ones). Say F it I can deal. Lay down in bed and find a brown crusty stain on my comforter. Inexcusable. Gross. Bummed out considering I’m a pretty loyal to Starwood and just had a great stay at Sheraton DTLA.
Added back a star as I left my bag in my room when I switched and security was very nice and friendly as was the hostess when helping me switch rooms.
Staff seems to care, likely upper management cutting corners is the reason rooms feel dated and folks have to cut corners on room cleaning.

My family and I stayed at the Westin while on a layover after traveling from England back to Hawaii. I had high expectations for the Westin since in Hawaii and abroad, it is known to be a hotel of good standards. So you can imagine my disappointment after getting to our room.
The lobby and the exterior of the hotel are immaculate and beautiful. All that you would expect from the Westin. We booked a standard room with two queens and maybe it’s because we did it with my UAL miles — but the room brought me some disappointment. It looked ok as you walked in, but then there was the old carpet that has a huge lump that’s been pulled from the floor. The beds were of course awesome. Comfy, full, comfortable, but then it was the bathroom. Eek. You can tell it needs some type of upgrade. Water pressure was terrible. It was a shocker. It was not heavenly. Quite a let down. Shower tiles were very terribly stained within the grout. Oh, and the drainage was awful. By the time I finished my short shower, I was standing in ankle deep water. Eek!
I don’t know. Maybe it’s because I’m used to up to better quality rooms — or maybe we were given a room like this since we booked with miles —or maybe I shouldn’t have had high expectations for an airport hotel — but it’s the Westin?!

I was going to write a negative review but then something amazing happened!
I lived here for 3 nights, first day was a little frustrating but here’s what I like about this Hotel. They Solved Every Single Problem That I had in No Time! Something that you expect from your host. I asked for drinking water they sent me 4 – 6 bottles; when the parking was full they valet my car; when I complaint about hot water in shower they sent a guy immediately to help me and resolved it!
I like the efforts the staff puts in to make customer happy, I won’t say this is u heard of but a hotel at these rates this is very surprising and it restores your faith in Hotels! Go Westin Staff!!!

Westins are pet friendly! Both the workout facility and the rooms were large and clean. My only complaints are the expensive parking, which is probably typical of all of L.A., and the second room we stayed in. We had to switch rooms on the second night and were put into a room that was obviously clean, but could use a face lift in the bathroom. The shower needed to be glazed or something, I’m not a bathroom expert but I know that one did match the standards set by the rest of the hotel. I would probably stay here again if I ever return to L.A. just because it is pet friendly and I liked the workout facility.

Nice clean very friendly staff. Food great at restaurant. Here for an event that provided lunch buffet which was awesome tasty Mexican food.
Café closes to early should stay open during events. Rooms are plain but comfy!

I come here for work a lot. And so far, I’ve been really happy with my stay at Westin.
Clean rooms. Comfy beds. Wonderfully friendly and helpful staff. Free Starbucks coffee and tea inside each of the rooms. Good amount of amenities. Plus… You can text 3 102 165 858 for more amenities if needed. (Eg. Hairspray or mini fridges) There’s a gift shop, coffee shop, bar area and a Daily Grill right downstairs. Gym. Outdoor pool. Water bottles on each level by the elevators. The Mariella’s Taco truck in the back alley is my go to place for food whenever I stay here (after 5pm). What’s there not to love about this place?
Exception … Protestors in the morning… But I haven’t heard any protestors for awhile now… So I don’t think it’s something to worry about.

I actually had a nice stay here despite some bad reviews. I was hesitant at first but decided to stick with my gut since it is a Westin Hotel.
Nice modern hotel close to airport
Customer service was great! Concierge helped us book 2 awesome tours on an hour notice.
Room rates are fair value for a nice room with a view of the city
Dining onsite was also good. We ate breakfast & dinner at the hotel’s main restaurant. Ordered steak, salad, sandwiches, drinks, soup, crab cakes, burger… everything tasted great
Workout facility had good equipment even though space was tight
Bonus — hotel set up a service table for cold ice water flavoured with citrus or strawberries free in lobby! Awesome! This is a first for me FREE?! Shocked but pleased and saved from thirst!

So basically there are no real nice hotels near LAX, this is the only 4 star hotel in this area. We were going to a Halloween party nearby, that’s why we had no choice but to stay here.
Turned out the stay was nicer than I expected. The corner suite with balcony was spacious, but the bathroom was so old, there wasn’t even real glasses in there, had to call to get glasses. They changed the shower heads to new and modern ones, those were pretty nice. Mini fridge, big safe, comfy bed, pillows were not good. Basic amenities and bathrobes. The suite is not 4 stars, 3 and half the most. I guess those old hotels near LAX are all pretty much the same.
The service was definitely worth 4 stars! All staffs were extremely friendly and helpful. Also 24 room service, the hummus I had was so yummy. They provided free bottle waters at valet and each floor. The best thing was free late check out till 4 in the afternoon!
So the suite might be not as nice as I would have liked, but everything else sure was! If you choose a hotel to stay near LAX, I recommend The Westin!

Here is your average airpor hotel: large, noisy, not really sophisticated or luxury either. The value is relative too, not particularly inexpensive. As a Gold Starwood member, I expected to be treated to the quiet room, not facinf airport. No luck, my exec floor room faced airport, not much sleep: LAX is very busy and noisy. If better room, and the rate is right, wouls stay for 1 nite before the flight.

I have been to many Westin hotels around the world but this place feels just a bit run down. The service is great and makes this even.
Although we got a room facing LAX it wasn’t too much noise. However we woke up one early morning by loud noises people screaming thru hand speaker from the street level and lost one hour of beauty sleep. Called the operator and got the explanation that the hotel staff union were protesting due to stalled negotiations. That’s bad the management can’t treat their own staff well.
Make sure you check the bill carefully when you check out. They overcharged some items and billed to the credit card before even we got a chance to review it! It took a long while before they were able to correct it.

Great location if you need to stay right next to the airport but the rooms and overall look of the hotel doesn’t live up to the Westin brand name.
I was staying alone in the room for 2 days and requested one king bed but upon arrival they said that they don’t have any. Strange. no available king bed on the Tuesday night. yeah ok.
I end up staying in the room with 2 full size beds, which i find pretty odd, not queen size but full. Upon entering the room, you can tell that everything is worn down, the side tables, lamps, and so on. The room itself is pretty spacious thou.
My stay came with complementary breakfast, which at first i was excited about, i thought Westin will have some nice hot eggs and yogurt. But no. you get a coffee, a cold pastry and a fruit. like in a budget Motel 8. Shame…