The UPS Store

I dropped two packages for work and I was required to get a signature from whoever gets them at the UPS store. When I kindly asked the clerk, he gave me an attitude and signed with a smiley face. Really?!

I don’t know what is wrong with this place, but whatever it is it makes everyone that works there a complete jerk.
I rarely use this UPS store but the very few times I do I am treated like I’m bothering or interrupting the employees for soliciting their business. Everyone that works here is just rude and seem to go out of their way to show you how much they despise customers.
Bizarre and annoying.

Droped by to leave them an Amazon return. They were helpful and I would definately go back. Solid people and service.

Great customer service. Long term customer (more than 20 years) and have always had a great experience. Easy in and out parking at the Olympic Collection. The owner, T’lak, is just super nice and has a really helpful staff!!!

Terrible service!!! Unfriendly staff!!! I dropped off a package and was not even offer a receipt.
Will never go there again!!!

I really like coming to this UPS. I’ve been a customer for a little over a year and each time i come in, the employees engage in conversation and always take care of my packages as fast as possible. Great customer service. They also validate parking down stairs for me so parking is never an issue.

Awful service. Extremely incompetent and unfit for any type of business. I was insulted several times at this place until i had had enough. Stay away.

I shipped a guitar here a few days ago the service was superb. I got in and out incredibly fast, the employees were efficient and were easy to talk to. The employees are all funny but get business done quickly. You can tell the employees are all good friends by the atmosphere. These guys are A+, these other people who have bad reviews are trippin. The employees are mad chill. I recommend this branch

The guys are so helpful and quick to help me. They go above and beyond. I’m in and out in minutes. Whatever I need, shipping, printing, notary, fax, it’s all taken care of quickly and they are so nice!!!

These folks are super nice and they send messages when I receive packages so I don’t waste any time stopping to check my mail. Really great service

When I saw the 2 star average reviews I was expecting horrible customer service when I came in to send in a return package. All I had was a return slip printed, and he cut out each of the labels on it with a scissor, taped it to the envelope and only charged me for the padded envelope. That was an excellent service I can’t see how these 2 star reviews are coming from.

Find somewhere else. The people who work here aren’t friendly. It’s expensive. And they didn’t even give me a verification after I sent a fax.

Terrible service. Rude and misinformed about public notary. Parking is also a nightmare so not worth the trip.

I don’t post reviews on Unilocal often but I had to after I experienced one of my worst experience as a customer today.
Went to ship a package and the employees there were the most incompetent, rude, unprofessional group ever. First employee didn’t know how to do anything and even though he has in front of me the whole time kept telling me to talk to someone else about EVERY question I asked about.
Zero communication between the THREE employees and me, I was standing there confused the whole time trying to ship a simple package, a pre packed boxed with ground shipping.
Tried to overcharge me with 15 dollars for a box and some foam!!! Wtf!!! Unbelievable !!! Wish j can give a 0 out of 5!!!

I have a mailbox there for over 8 years and have been using their services. If it’s not for the convenience of the location, I’d have been long gone. The owner is absolutely RUDE and un-​professional. Most of the staff has the same bad attitude; my visit there have never been pleasant. Recently I called to ask if the store can accept Fedex delivery; the owner just yell at me and hang up a call before I even finish my inquiry twice in a row! Rude rude rude!

I know I know. I forgot to bring my pre-​printed label with me. That’s my fault. But when your store is empty and you have the ability to print my label… WHY wouldn’t you do it? It’s simply the nice thing to do to make someone’s life a little easier. And get this… when I asked if there is somewhere nearby I could print my label they told me FedEx. UPS told me to go to FedEx. Also I had to pay $ 2 to park in that damn garage ($ 2 per 30 minutes).

I’ve had a mailbox here for almost ten years. The staff and owner are always friendly and have always provided great service. They make shipping things out extremely easy and convenient.

I made a Unilocal account just to post this review.
I spoke to a gentleman about receiving a package at the store, which they couldn’t do because I had not signed up for a PO Box.
This is fine, but don’t be rude to your customers and hang up the phone 20 seconds into our conversation.
Choose another location if you can.

I came by this store since it was the closest place near where I lived that performed live scan.
The young guys that worked here were super nice and helpful and since doing a live scan is all about inputting all the correct information I hear horrible stories of how live scan places the tech miss up on inputting SSN and you don’t end up getting your scan processed so I was scared of that happening since I saw so many bad reviews from this location in general!
But I was really surprise cause I got great customer service by the guys working there! The guy helping me even told me I can follow up in a week with a call to see if the scan gone through and if it didn’t he would run the scan again! Talk about great service!

DEMEANING, TERRIBLE and UNPROFESSIONAL are just a few key words I can use to describe the manager who was on site at this UPS store. (Likely the owner based on all the similarly negative reviews.) Unfortunately, I never got his name but he was a taller, darker ‘gentleman’ with an accent.
I received snarky comments such as ‘What you don’t know how to open a box?’ all while I’m still holding my item to be shipped. He had no problem standing there with his arms crossed. He did provide minimal assistance eventually, I applaud him for that. Any question I had was met with hostility.
Upon leaving after not making the purchase, I could clearly hear the employee ask what happened — to which he called me ‘an IDIOT’ with me still being in the store! He certainly is sending a GREAT message to his young employees on how to treat customers.
I RARELY leave reviews on Unilocal.However, after my horrid experience here, I feel it is a necessity for others to know to AVOID THIS UPS STORE. I would leave NEGATIVE stars if I could or drive to a much further location as another reviewer suggested.
UPS, as you can see from similarly negative reviews, this guy brings a bad name to what normally is a great business. –1 future customer.