The Fabric Exchange

Poor quality. Terrible customer service. They are selling on Amazon too. I don’t recommend it.

Thank you so much for letting me wait 11 days before telling me that you didn’t even ship my fabric that was supposed to arrive on the very day that you sent the following email to me. You suck! I’ve been waiting for this fabric to complete my newborn granddaughter’s patchwork quilt. I could have shopped elsewhere had I known you probably just don’t have it in stock. you can take your 10% discount and put it where the sun don’t shine!!!
«Our sincere apologies,
We have encountered quality issues with this particular item and have not been able to complete new orders on time and ship as scheduled. You have received a full refund.
We thank you for your consideration. Your satisfaction is very important to us and although we did not meet your expectations this time around, we would love to have you shop with us again. Please accept a 10% discount on your next purchase. Simply let us know when you have placed a new order and we will take care of the rest.
Thank you,
The Fabric Exchange»

Not available through phone as easily as before. But still great people always willing to help.

I eventually received a refund 6 weeks after the goods were returned and received by the vendor. Though the exchanges were sometimes frustrating, They ultimately acted in an ethical manner, accepted their returned goods and refunded the cost of purchase.

Just got the fabric for my pink patterned scarf and I absolutely love it! The customer service was great and I’m soo excited to make it. They gave me a really good deal on it too.
you guys rock :)

Buyer beware! Stay away from this company. Awful customer service. They canceled my order after one week without notifying us.

I love ordering from this company, they carry a great selection of fabrics.
I totally recommend them, always a pleasure to work with!!!
Thank You The Fabric Exchange
Miss Reyes