The Coffee Bean & Tea Leaf

Full crews again and Laurel is back!!! I have to reverse my review. Been getting better with lines and I’ve been able to get my favorite coffees

Standard Coffee Bean & Tea Leaf fare at a kiosk location. Beware the long lines and slow service. I’ve never had a problem with quality in terms of food or beverage.
The low rating is simply for the service and setup. Usually the casher is extremely friendly and pleasant, but the employees making the drinks are slow, don’t acknowledge customers, and seem most concerned with talking amongst themselves.

I thoroughly enjoy CBTL. Love the flavors, and the workers are always friendly at any location I go to. This is solely for the attitude at the location inside of the Westside Pavilion. Holy moly. I walk up excited to order my favorite items on the menu, but it took about 10 minutes to be acknowledged by the three employees there, who were talking about their personal drama. I was literally the only customer there. Then, Viviana (?) the shift supervisor finally acknowledges my presence and just states «what can I get you today» with the most lifeless face I have ever encountered, leaving me befuddled asking myself, was that a question or statement… I don’t think I’ve seen her smile ever? She kept trying to sell me the sandwiches and an extra shot in my latte and to open up a gift card when clearly all I wanted was my latte and bagel. I understand trying to up sell and whatnot, but I was VERY confused to the point I felt uncomfortable…
I anxiously waited for my food and literally waited 10 minutes for it to come out. I checked after 5, and it still wasn’t ready. I went back to sit at my table and I decided to check back again after a couple of minutes because I was in a hurry. Finally, there were my items– cream cheese in the hot bagel bag, almost melted to the point of watery due to my lack of knowledge my order was ready, possibly 5 minutes before. No name or order was called to let me know it was ready. How was I supposed to know they were, though? And Viviana even took my name down.
They are lucky I enjoy their hazelnut lattes and jalapeño bagels– that’s only reason they receive 1 star. The staff at this particular CBTL needs to be reanalyzed, ESPECIALLY the shift supervisor considering she was not representing CBTL in the brightest light.
Definitely not coming back to this location.

The employees here were very nice. The cashier accidentally charged me for a large instead of a medium; they offered to give me the difference back, but since it was only around 25 cents, I just said, «Nah, I’ll take the large.» They still felt bad, so they threw in a free pastry for me. It was very considerate of them. My drink was made very quickly and tasted great. :)

Wow all I have to say is one day the people care another day it’s like hello help the customer then worry about your inventory. It took seven minutes to get my drink. Then I reminded Viviana she’s the shift manager FYI that I was missing a bagel. Viviana your a manager, she forgot to place it in the toaster? When I asked were the other people that usually work there were she responded they quit. I was like really? I highly doubt that. I see different people all the time but this Viviana and the other guy who works with her are incapable of proving good customer service. I will visit when I see the regulars otherwise I simply walk away.

Inside the Westside Pavillion «food court.» Very efficient location. Never had a problem here or a long wait. Never had a bad drink here, either.
Today, I had a «breakfast» scone, a cranberry/​almond concoction that was really good!

Unexperienced baristas at this location! I ordered a 12 oz latte with and an extra shot (double latte) and I get a 16 oz latte which already comes with two shots. I asked the barista if that was my drink (it could’ve only been mine bc there was no one waiting to pick up an order) however I decided not to complain. I pick up my coffee and noticed right away that it contained more foam than milk– and this was after the barista called out «regular latte». Definetely not a latte! I am not one to complain, so i decided to just forget about the whole thing. However, after a few sips I could not enjoy my coffee so I told the barista that my latte was more of a cappuccino. She asked if I wanted her to add more milk and take out the foam. I said no because the consistency of the espresso would not be the same. The young lady didn’t even offer making me another LATTE– she just had a blank stare on her face. Definetely not coming back to this location.
And mindless to say, but the staff seemed miserable here.
If you are in need of a perfect espresso drink, avoid this place.

I am not really a fan of Coffee Bean. Everytime I drink their coffe i seem to get stomache aches. i went to this location because my cousin works here.

This location always has a line, because it’s in the 2^nd floor food court of the Westside Pavillion mall. Since I rarely see more than one employee working here at a time, the line — even when it’s short — moves pretty slow. And the employees here just don’t seem very perky or happy… it’s like they need some caffeine or something!
But it’s convenient to come to if I’m shopping and need a pick-​me-​up, so I’ll continue to expect what I’ve gotten for years — and come here when I don’t need lightening fast or super friendly service.

Conveniently located at the corner of the food court on the third floor. It is more of a coffee stand, but they are really fast at making the orders here. I always stop by to get an ice blended before even entering any stores. For this reason, I always go straight to the top of the parking structure (there is always empty spots on the top) and walk straight into the food court.