The Box Depot

So, I had to move from LA to NY on really short notice and I only had 3 days to figure it out. I decided to not go the traditional moving company route because of all of the cross country horror stories that I have heard. I figured the quickest and safest way to ship my 23 boxes and bike was via FedEx. I went to Box Depot to buy boxes and arrange the FedEx. When I got there, a gentleman behind the counter explained that shipping a pallet would be much less expensive than shipping individual boxes and delivery would take 5 business days. Box Depot picked up my boxes and Vadim arranged everything. It was truly a test of faith because my boxes were picked up in the morning and I hopped on a flight that same afternoon without having received a quote or anything. Needless to say, it all worked out and I am more than pleased. My only complaint is that I wasted money buying extra insurance that I didn’t need– but that was on me not them. Everything arrived perfectly and the man who delivered my boxes was gracious enough to help me move them inside. I just wish he would have unpacked them too ;) Vadim and the team are great and I highly recommend them.
Another reviewer said that their prices were high and I will say that the boxes were more expensive than Staples. I would absolutely use them again because they are knowledgeable and trustworthy. My boxes were in the warehouse the whole weekend and nothing was opened. That is more important than price to me.

I rented a u-​haul truck at this location. Alfredo was very helpful, he made sure we understood the rental agreement, offered supplies and reminded us of their business hours without us asking him, in a very polite way. Supplies’ prices are average.

Alfredo is very helpful and such a nice person. I rented a uhaul and the workers were friendly. Thank you for your kindness Alfredo!!! And happy early birthday!!!

These guys and gals are the best. They helped me ship a 6,000 Le Corbusier chair, about 10,000 worth of art, and also a palette full for random crap I had to move from L.A. to the East Coast. I was on a condensed schedule so time was of the essence. They not only accommodated me above and beyond my expectations, they threw in a few discounts along the way during my hectic move. Be nice to them, for their day is busier then yours, trust me.
They have trucks and vans to rent for a day or two, and will meet all your needs for high end shipping as well as just sending out a box. They custom build any shipping container and take care of all the hassles of schedule pick ups and deliver. Everything arrived in great condition
I highly recommend!
A Satisfied Customer
–Andrew Vona

Exorbitant packing prices. They quoted me $ 60. to box a small keyboard (cardboard box plus styrofoam). The UPS store charged me $ 9.

It’s a box store that does your delivery needs. You can do what you need to there. Nothing special but defintely would return

Do yourself a favor, do not rent U-​haul from this place. This location is by far the WORST experience ever. The girl who helped us out was rude and lied to us about the service. The truck was not ready by our reservation time, and the girl was trying to brush off with some bullshit. When we got the truck, it was really dirty. Base on the U-​haul 50 dollars guarantee program, we were entitled for this compensation. The girl made it impossible, and the answers she gave us were very irresponsible. They still have the full charge on hold on my credit card that I don’t have access too. (yeah, she told me it is only on hold, but my credit card was already charged, and I don’t have any access to that «on-​hold» money anyways.) She said in order for this guarantee 50 to apply, her manager has to approve and he is on vacation (first time she said he’s not around because he is patrol for this area, and second time she said he is on vacation). What kind of employees does this place have? It’s been 10 days, and my credit card is still not clear. Moving is already a very stressful event, don’t rent from this place to make your move even more stressful.
Will never rent from this location again and won’t recommend it to anyone.

We rented a U-​Haul from The Box Depot for our move. Alfredo helped us and he was very nice. We rented at 11am, which is when they open, but he worked as quickly as he could to get us in and out of there in a short amount of time. Additionally, he hadn’t had time to clean the truck and offered to give us a free dolly as an apology. When we got to the truck, there was just one gatorade bottle in the truck, but he was so apologetic that it wasn’t clean. I would definitely rent from them again.

Employee gave me the wrong information about the best way to reserve a Uhaul at this location, then when I tried to complain to the manager, he lectured me and hung up on me. Worst and rudest customer service I have ever received.

Horrible Service. They wanted to charge me extra for $ 1 worth of missing gas. Had to drive back and refill that missing amount. I will never be back!

Guy was packing a box for me and loaded it with too much ice which made the weight of the box go up and he looked at me surprised when i didn’t want to pay $ 227 to ship it. Maybe next time ask your customer if they wanted to pay that much before overloading a shipment.

I rented a U-​Haul from here a few weekends ago to move a few things to my new apartment. I had also rented a U-​Haul from another location the weekend before so I had something to compare this experience to. While they were very nice about offering us another hour for free (unlike the other location I rented from) and had a rentable dolly (unlike the other location). However, they wrote the amount of gas in the truck down wrong. We only used the truck for an hour and a half and we drove it seven miles total, yet according to the paperwork we used half a tank of gas.
My dad was the one driving the truck, and while he admitted he should have checked the gas level before leaving the store, he was furious that they continued to insist we needed to pay for half a tank of gas. There is just absolutely no way we used that much gas. I drove the exact same truck the weekend before for double the amount of miles and used less than a quarter tank of gas. They refused to admit they could have written the gas level down wrong. It wasn’t that it was that much money, it was really just that they wouldn’t admit they could have made a mistake.
I won’t rent a U-​Haul from this location again.

Alfredo saved the day! We spent all morning dealing with a FedEx on sunset… a long painful story that I don’t want to relive by writing about it again… However, at box depot, Alfredo was so helpful and helped us to ship an Apple Mac Pro. He found a box, packed it, and input the shipping in an efficient manner. We were out of the store before we knew it and finished with our task of shipping this monstrous computer. Thank you Alfredo!!! You turned our day around with your smile, courtesy, capability and professionalism!

For basic moving supplies, this store sells the same crappy boxes that you can get anywhere else. However their «U-Haul”-esque boxes cost approx 50−75% more than you pay at any other UHaul store!
With very limited parking, and unfriendly service there’s absolutely no reason to buy here, take your business elsewhere!

The box depot & Alfredo saved me !!! I had to ship something internationally and hadn’t a clue on what I was doing. Alfredo helped me and packaged everything and made my stress levels go down dramatically. Will definitely go back, very helpful every time !

I could go on for ever as to how horrible of an experience this was for me… Went to pick up my scheduled UHaul on time, was told truck was late & to come back in an hour. Come back, truck isn’t there but the same model UHaul I rented was sitting out back & I was told I couldn’t take it because it was for someone else… Tried to pawn me off to other very far pick up locations offering me UHaul pick up trucks instead of the ten foot moving van I had reserved. Eventually I had no choice but to go to a different location and rent a 14 foot truck, which was bigger and more expensive than I needed or wanted to spend. With all the time I wasted waiting, arguing, and finally getting sorted at the second location almost three hours had past since my pick up time and I did not have enough time before 5pm closing to finish moving my belongings. I will never use this service again.

I needed to ship a wooden rocking horse and a wooden dollhouse to Charlotte. We took these items (not valuable, but sentimental) to the Box Depot. They were a little overwhelmed, so they asked us to leave our items and they’d call us when they were done to give us the price.
We came back later and found they’d built 3 boxes for the items — at a cost of $ 160. For cardboard boxes. Then they said the shipping would be $ 400. I asked for the absolute slowest shipping option, the absolute cheapest, and they said that was it.
Ridiculous. I paid for my overpriced cardboard boxes and took them home.
This morning we took them to the post office. All 3 have been shipped to Charlotte for less than $ 100.
These guys are price-​gougers. Avoid at all costs.
And I’m sorry, they had our phone number. You’re going to build me CARDBOARD BOXES that cost $ 200? you should call me to let me know that’s what you’re doing.
I’m so incredibly upset, I practically burst into tears in the store yesterday.

This review is relevant for all Uhaul locations. They say you will get $ 50 credit if they cannot provide the truck that you reserved at the location, time, or rate that you reserve.
This is not true. If you reserve the truck online, they seem to think that an online reservation is not really a reservation. They think that online reservations are only preferences for what you want, although the online system tells you that your reservation is confirmed and there are no disclosures on the website that you have to actually speak to someone at Uhaul to have a valid reservation.
I did this for a move and got a call well after I did my online reservation telling me the closest truck that I needed was 20 or 30 miles away from where I made my «reservation.» I had no other choice but to accept it as I needed it within the hour. It cost me an extra $ 50 or so in mileage fees and an additional hour or two of my life. No reimbursement or even apology.
The manager that called me back did not seem to think that a corporate website could go into a contract with an individual without a person speaking directly with the customer. I pointed out that businesses like Amazon and Ebay build their business around transactions that don’t involve interaction with people, in addition to about 99% of the other websites out there. Her answer was «we will agree to disagree.»
WTF. I’m just venting here because the $ 50 cash guarantee and the extra time and expense are not that big of a deal, but they should not sell this guarantee if it really is not. and they need to update their disclosures on their website to make it clear that reservations are not really reservations.

My friend and I came here to rent a u-​haul. A man helped us and started asking questions. He started off a little rude and short which was strange. He asked my friend if we will have the tuck in by 5? My friend took a second to answer and looked at me. At the same time both me and the sales man began to talk. He started to explain the policy of not turning the truck in on time as I started to tell my friend that we will move all the big items first and if not completely done with the boxes we can finish with my SUV so no matter what, the u haul will be back by five. When I started saying this to her, the salesman put his hand in my face and said «shush I’m talking». I was shocked because I’ve never had a salesman be so rude. I let my friend finish making payment. At the end I asked the salesman if he treats all his customers this way. He said back «the information I have to give is extremely important and I won’t let someone talk when I talk.» I said that I was just answering the question he asked. He never apologized and I felt humiliated. There was also other people in the store that saw this and o e girl gave me a look like «i cant believe he did that.» He was also rude to my friend through all this as well, and my friend is the sweetest girl ever and never gets rude or attitudes. We were just excited to move.
When we came back to turn in the truck at 4pm the sales man came out, did not greet us or say one word. He did his business and just said follow me. We walked with him to the register he rang us out and that was it. Still no apology and was extremely short and rude the entire time.
I understand some people have bad days, but both my friend and I are really nice people that did not deserve this mans treatment. It also put a big cloud over the entire move because we were both dumb founded and annoyed by this experience.
We will never rent from here. I have never been treated this way from any sales person ever.

BE CAREFUL if you go here for shipping. Double-​check your receipts, and watch out for price gouging.
Went in with my Dad to ship a couple packages. I already had a label preprinted for my parcel, but Pops needed to set up a UPS for his.
Instead of creating a UPS order like he asked, they charged him extra to do a USPS Parcel post, which means it cost twice as much and will take twice as long to ship (didn’t catch it on the receipt as we were in a hurry). My Dad asked for the cheapest method available and they hoodwinked him. Not cool. They also charged us $ 1.00 apiece for the privilege of taping our boxes shut (is that normal?).
Only reason I’m giving them two stars instead of one is because service was decently friendly. They also said I sound like Freddie Mercury when singing along to Queen on the radio. I interpreted this as a compliment.