T-Mobile

Bad bad bad and bad I never write review they make me wait mor then 35 min to pay me phone they were mean

Amazing customer service at this T-​Mobile location. If you are looking for quality service, amazing deals, efficient service from knowledgeable employees and a few laughs then this is the place for you! I received a great deal for my son’s upgrade. Thank you so much Edward and Josie! You guys rock!

Been a T-​Mobile customer for more than 7 years and I have been to a lot a T-​Mobile stores. But since I came here to this location at Pico and La Cienega, I know for sure that I would definitely just be coming to this store from now on. Eddie the manager and Yolanda defines how customer service should be! Thank you so much for helping me replace my phone.

I’m very pleased with the customer service here. Surprised at the most part because last time I was here about 5months ago it was a disaster. It’s like a complete 360* turn around. Everyone was very polite, knowledgeable, and they even took the time to show me some features on my phone that I’m pretty sure I can’t live without now. Taking my selfie game to a whole other level. The new manager Edward was just phenomenal. Very patient, multitasking, and great sense of humor. I’m coming here from now on.

Eduardo was extremely helpful. The manager Eddie was also extremely knowledgeable, efficient, and friendly.
Impeccable service and they saved me over 300 $ a month on international data charges. Management has recently changed so don’t be afraid of the bad, old reviews!

I used to go to this store because it is so close to my house, but overtime, I’ve seen how the customer service has gone from great to crap, from their glitchy computer system, and specially from one particular guy wearing a huge disheveled beard, it’s like he flunked first grade, he pretends to know everything but far from it, I also hate how he won’t help you but when someone else is, he butts into the transaction, grabbing your phone and making stupid comments, overall this store should be closed, can’t even handle a simple purchase, even tmobile customer service told me to steer clear from this place!

NEVER, EVER EVER AGAIN. I wish I could give this minus 10 stars but I can’t. I have been with T-​mobile customer with more than 5 lines and history of 11 years, I am kind of considered VIP. I really didn’t care about any VIP status when I walked in to seek assistance with hacked account. My account was hacked and none of the line were working. The sales associate couldn’t figure our why, and she was mainly occupied chatting with previous customer about her husband sheriff application. After being there for more than half an hour I asked for manager because I was getting weird text messages that somebody was trying to buy some iphone 6. The manager was the rudest human being I have ever seen. My career is customer service and I know when they are not willing to help. She refused to pick up the phone and threat to kick me out if I wouldn’t pay $ 15 for new SIM card. The phone customer service advised that the manager to contact them and I didn’t need to pay because the account was hacked. She wasted another 20 minuted and mentioned that she would refuse service because I wasn’t paying. I left and went to another T-​mobile but meanwhile they were wasting my time, The hacker went to store in North Carolina and bought 3000 worth of products including three new iPhone 6plus. It took them 2 months to fix the issue only because unprofessional manager and staffs couldn’t put their ego aside and listen.
Unfortunately, complaining to the corporate wouldn’t help because they are dealers and not the direct employees of T-​mobile.
Thanks to the manager of the other T-​mobile on Fairfax, after spending more than three hours. She could open claim and started the process.

Make sure you are not unintentionally enrolled in JUMP!
I had a great experience at this store. Associates were helpful and helped me to quickly purchase my phone. Here comes the catch… I was signed up for JUMP! unbeknownst to me. After receiving a text to confirm my subscription I checked the other line on my account and learned that my spouse has been paying for this for almost a year (purchased his at different location). Cost is $ 10 a line. I haven’t seen this specified on our bill, ever. I called to see if this is something I’d keep but JUMP! does not seem beneficial to me as I would need to put same down payment on my next phone (we have iPhone and Samsung). Pissed that we’ve paid over $ 100 into a program I don’t want and was not disclosed to me.

This place is kind of a joke. The employees have no idea what they’re doing and have to rely on one manager who refuses to see people. they are dancing to the music and having a grand ol time while the customers are there trying to get their attention. Good luck

I was at the store about a week ago to pay my bill which was very high as always!
they had a huge line but they finally managed to squeeze me in. My representative was a tall curly hair girl. She was so sweet and when I mentioned about my high bill, she offered to take a look at the account to see if I am eligible for the new promotion that they are currently offering for 2 lines. Long story short, she helped me save $ 20 and I was so glad about it. After paying my bill she noticed that my son was making international calls and I was getting overage. She offered the International calling plan for $ 15 dollars which is more affordable for me. I was so happy about it. She was so sweet and knowledgeable.
I definitely recommend this location because you will feel welcomed.

Not the best customer service, I had an issue with my bill. And my representative, she did not seemed interested in trying to me help at all. I guess because I made it clear that I did not plan to buy a phone that day. I really felt like I was forcing her to help me, it should not be that way.

Horrible, I went in there to ask about the iPhone 6, which I completely planned on upgrading to, but the whole experience completely turned me off from the idea. Sunday afternoon the female representative, did not seem to care that she had a customer in front of her. She continued to text on her phone probably to her boyfriend I’m just guessing, while I asked her questions, and gave me one worded answer, not professional at all,

not a very friendly manger when we asked some ?‘s & the service is really bad there was a line of people with 2 staff there & only one person bothered to help people; (

Terrible long lines. Not nearly enough staff. Waited 45 minutes and still left empty handed because honestly, they were never going to get through the line by the time the store closed.
Never again. Look for a better location if you have to do the awful task of actually visiting a cellular provider store.

So I had to come in to pay my phone bill and Sami took care of me all I can say is that it was one of the best customer services experiences I’ve had… she was great… Dante has also taken really good care of me they both are assets to T-​MOBILE

I hate to pile on, but really, attention must be paid.
Music in store way too loud. It’s a live room and while you’re cooling your heels to be seen, it grates. And cooling your heels here, you will be. I saw people waiting before and after me that walked out before getting help.
Sure, a new phone will eat up a customer service rep. So, why are there only TWO clerks on duty? Often at other TMOBILEs, a third appear from the back (often a manager) when things get backed up. That didn’t happen here.
And when I had questions, I ultimately was told that they are sales people here, and if I really want to talk about any tech concerns, I should call them. *sigh* OK, I guess.
Maybe I’m greedy, but I prefer (nay, expect) that a store can help me with anything related to the product and services I’m paying for. And without the loud music.

Well first off, the manager and employees were not professional in any way at all.
I had to go in three times to activate my phone line and each time had to wait an hour.
They were not able to activate my phone line even though I had just purchased a brand new iPhone and gave me the run around each time.
Even after cancelling, I still received an enormously higher bill than what I was expecting and had to dispute it. T-​Mobile is bad enough already, the complete inability and incompetence of anybody in this store to even activate my phone line made things far worse.

A few years ago I purchased a device from T Mobile to connect my laptop to the internet using their service while on a train trip with the clear understanding that if it did not work for me I could return it. Both the device and the service were completely unnecessary and useless to me. I promptly returned the device and paid their restocking fee. Later I started receiving bills for hundreds of dollars for phone service which I never used. When I called they apologized and said they would take care of it. They did not. The billing and phone calls went on for many months and when I finally gave up and just ignored them, they turned me over to a collection agency. Need I say more?