T-Mobile

Los Angeles, Estados Unidos

2.1

Aberto agora

20 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 818-821-6084
Site:
clickserve.dartsearch.net
Endereço:
12845 Sherman Way, Los Angeles, CA, 91605
Valley Glen
Paradas e estações próximas de transporte público:
2.9 kmWoodman/Valley Glen Station
3.3 kmValley College Bus Stop
3.4 kmVan Nuys
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento
Rua
Estacionamento para bicicletas
Não

Hoje

Hoje 10:00 – 20:00
Aberto agora
Horário local (Los Angeles) 16:07 quinta-feira, 26 de junho de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 20:00
sexta-feira 10:00 – 20:00
sábado 10:00 – 20:00
domingo 10:00 – 19:00

Locais relacionados

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Proximidades

Próximos a esta localização:
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12849 Sherman Way
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12853 Sherman Way
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20 avaliações para T-Mobile

Não exige registro
Classificação do local: 1
Los Angeles, CA
This store smells like crap always crowded I walked in and out within 10 minutes on a busy Thursday afternoon good thing they ask what’s the reason to your visit
Classificação do local: 1
NORTH HOLLYWOOD, CA
This place is absolutely ridiculous. They have reps on the floor that are on their phones pacing around. When there are 3 additional workstations available. The store is full and you have 3 reps watching the footbal game in the back. Really?!! It doesn’t matter if your in the heart of sherman way in the the hood. It takes a real manager to run an efficient operation, and take pride in their customer service. These mangers are a joke. Don’t come waste your time here. You’ll leave pissed off and angry. What a disgrace.
Classificação do local: 1
Los Angeles, CA
I waited a long time, very poor service, I was late to school due to the fact that they detained me for a long time, staff were rude to me !!!
Classificação do local: 5
Los Angeles, CA
Budi was beyond helpful with helping explain my account and everything that was going on, he also got me to add my 4th line. His customer service skills are beyond exceptional. He has the attitude of a boss with great customer relating skills. Reps like Budi make me stay a tmobile member.
Classificação do local: 5
Los Angeles, CA
Came in to this store to upgrade my iPhone 5s to a 6s. I called ahead to make sure they had the one I wanted & from the beginning EDGAR was nice! I came in & he helped me right away. The process was easy & fast. I also walked out with a beautiful case thanks to RICK! They had me laughing the whole time which made the experience so much better! Thanks EDGAR & RICK! I’m beyond happy with my new iPhone!
Classificação do local: 1
Walnut, CA
Incompetent and slow. They were unable to authenticate me on the account despite having myself and the primary holder on the line. Rick did not listen to my inquiry. They called customer service and had me wait for a call back. Neither Rick, nor customer service was able to service me. I spent almost an hour talking to these morons and left extremely frustrated with nothing being resolved. Thanks for nothing.
Classificação do local: 1
Los Angeles, CA
Well!!! Bad review doesn’t matter i guess!!! You guys should be more organize! I dont know how can you run the business right this!!! I went there tonpay my phone bill and it took my an hour literally! They just want to sell iphone! They dont care any other costumer at all! This is the worst service ever! I lf you dont know how to run a huge business like this, I bet you will lose many costumers very soon!!! One suggestion!!! Open one expree line and be more active and helpful!!! so people can get things done fast! I have never spent an hour to buy a new phone!!!
Classificação do local: 1
Woodland Hills, Los Angeles, CA
The worst experience I ever had.
Don’t get into this location!!!
I brought my note 3 to fix it, the screen was broken, I order the screen, it took more then five times until I gut the right screen. When the guy tried to fix the screen he broke it, and blamed me for bringing him the screen broken .the worst Costmer service I ever had!!! he could me a layer and embers me in front of everyone.
Classificação do local: 5
Beverly Hills, CA
2nd time at this location. Since every TMobile store works the same with a waiting list that they go thru your best bet to be efficient would be setting up an appointment to by pass the wait and work with a specific representative to assist you. Helpful team on the Saturday that I was there. Set aside an appropriate amount of time so you wont be rushed. Another option would be calling TMobile cust service for assistance other than paying for your bill, prepaid phones or adding funds to cards.
Classificação do local: 1
Los Angeles, CA
I’d put zero if it wud let me… slowest store ever been to.
fully staffed still waited over an hour without any seats available for customers to sit. Horrible customer service & no reps knew what they were doing.
SUGGESTIONS to MGR: Train staff & reevaluate competencies, have comfortable seats available for your customers & for heaven’s sake monitor efficiencies
Classificação do local: 1
Schaumburg, IL
I had been waiting for hour and 45 mins for buy a micro sim card but they said we ran out of that would you like to try another location? And i said fine what should i do? You don’t have it here so i have to fine another location anyway! Always good services here :(
Classificação do local: 1
NORTH HOLLYWOOD, CA
If i could give ZERO, i would. This is the worst store that i have ever been. They LIED to me. Bought my Iphone6 plus online and went to the store to get it activated, the lady told me that my imei# has been activated and i could sell my iphone6 plus to them for $ 350 and use the money to buy iphone6 plus through them. I bought my iphone6 plus in a box and wrapped. I called Tmobile to check my Imei# and they told me, my imei# is clear and i went to another tmobile store, they showed me the screen that my imei# is clear. AVOID THIS STORE AT ALL COST…
Classificação do local: 1
Los Angeles, CA
I hate this location! I don’t know why I keep coming to it. Best believe never again! The wait time is horrible. The employees all look lost like they don’t know what they are doing.
I walk in… I say hello where do I check in? And the employee at the counter tells me «that’s a good question.» Off the bat I know my experience will once again be HORRIBLE.
I finally sign in and the wait time was a good 15 minutes, shortest wait time I have ever had there.
Long story short the girl at the counter lied to me about my jump upgrade. Second time they have done this.
I think they have a thing about taking phones back because they lied to me last time I was there too. I went to another tmobile and they took it back no questions asked.
AVOID THIS TMOBILE AT ALL COSTS!!!
Classificação do local: 4
Los Angeles, CA
This store has really good costumer service. Yes, you have to wait a little but it’s like that in every T-​Mobile store. I am very happy with their service.
Classificação do local: 4
Los Angeles, CA
Came in with siblings to inquire about switching over from a different company. Initially was a little annoyed about the wait, but was compensated with the awesome service received from the staff here. They Did their best to answer all questions and get us to join by offering incredible service. The manager and our sales associate helped us for hours, literally, getting us switched over and making sure we were getting the best deal for us. The reason for the four stars instead of 5 is because the following day we went back in because one of my brothers phone wasn’t working so an order was placed for a new one to arrive overnight. It arrived about 7 – 8 days later. Other than that, great service and staff.
Classificação do local: 1
Burbank, CA
First time visiting T-​Mobile and they gave me a reason why I shouldn’t visit them anymore!
Almost waited 2 Hrs to get someone to talk to me!
I even had an appointment with Budi the sales representative, but I was better off waiting in the line!
I only had a 1 minute task!
First experience says a lot about a business.
Classificação do local: 1
Sun Valley, CA
Worse customer service EVER!!! To simply make a payment i had to wait almost 2 hrs its ridiculous they should have the self serve payment computers at least or have one person to only take payments i really dont think its necessary to have to waot 2 hrs to make a payment its just simply REALLY AWFUL and its not fair to wait 2 hrs for a 4 to 5 mins quick customer service! They need better management and smarter people. Sorry but this service sucks and its not tmobile corp because i been to other t mobiles and they’re not like this one at all its just this certain store.
Classificação do local: 1
North Hollywood, CA
Poor Service, long wait and they forget who comes into their door. Put me at the back of their list, after waiting for 25 – 30
Mins. Good luck, taking my business elsewhere!
Classificação do local: 1
Los Angeles, CA
It’s been 1 hour and 15 minutes that I am waiting just to buy a fucking Bluetooth headset. All rude and f-​ed up workers. Don’t waste your time and go to a better store.
Classificação do local: 5
Sun Valley, CA
Pretty cool and friendly people. Answered all my questions. I had some concerns about using my phone in Costa Rica. Which I did captcher several delicious moment’s on film.
**note to Unilocal,your app isn’t available in CR… What’s up with that. I would have Unilocaled that entire little country during the time I was there.
Anyways,
They customer service here is great. Awesome group of people there.