T-Mobile

Chris is a very unreasonable,.I have had my phone for less than 4 months, my phone stopped working although it was charged, after excessive research and reading tons of reviews online about this re occurring technical issue apple phones are facing I was convinced I’d receive the service and help I deserved at t mobile .
But I received zero customer service. Chris and his college didn’t seem to have the knowledge nor did they show effort to try and help me.
I’m very disappointed. T mobile needs to do something about this particular location and staff. … Zero customer service. People go else where. They try to fool customers with loud music and colorful t shirts.

Our agony with the wifey’s ailing iPhone had come to a head and we happened to be near the Beverly Center. Popped in at this branch of T-​Mobile and were attended to by Wesley — great guy. He elegantly solved all problems — explained the new contract to us in detail, upped the terms without any extra charges, took the old phone in trade, managed the data transfer and had us out of there within the hour. Very smooth transaction and I no longer have to hand over my phone to a desperate wifey. And yes, there’s validated parking on the premises. Ask for Wesley and problems are solved.

Chris sent me to the Apple store after a very frustrating experience trying to get my 2^nd defective, refurbished phone replaced saying that Apple would replace it with «no problem» and that as long as it’s under a year old they’ll do it free. He said that he’s sent so many customers here to get a new phone on the spot.
I’m sitting at the Apple Store at 8:15pm waiting to be seen and they’ve told me that they won’t be able to replace it because Asurion has replaced parts of the phone with non-​Apple parts (something I warned all of the T-​Mobile employees who encouraged me to come here).
Chris and his co-​workers assured me that they’ve done this before with no hassle, yet I probably won’t be seen tonight and they won’t replace my broken phone. Don’t believe it when they try to convince you to get your phone replaced at the Apple Store! I’m extremely inconvenienced and discontent with the service I’ve received after 3 hours on the phone with customer service who claimed I needed to go in-​store and my experience at this location.

I’ve been to this t-​mobile location a few times in the past 4 years and they have always been helpful and provided excellent service. I recently needed something and stopped by another T-​mobile location and although they were friendly I didn’t get the help I needed. I returned to this location and was pleased to have my business taken care of. This location also has parking in the back (and provide validation.) I will be returning to this location for any furture phone needs.

People seemed nice enough. I got everything I wanted so I thought. I bought my phone Note 4 at the end of June. The lady helping us said «The new version shouldn’t be coming out for a while.» I thought the comment odd as i didnt ask about that but fantastic. My two weeks are up and the Note 5 is due to release next week. What a liar. I would have come back to them to get it if they had just told me. Now my phone value will drop dramatically in a couple days because some girl wanted a comission. Do your research then go to a different store.

Edits is amazing! He was able to get me in and out in a matter of minutes. Everyone there is very friendly and willing to help.
I am not too sure how the service is going to be, but the customer service is definitely amazing.
Thanks again Edis!

Came. To T-​Mobile on la ceinga and and was helped by a wonderful and pacitiant young man byvthe name of mr patric Brown. He made my experience here at this location just wonderful. Highly recommended.

Sarmen and sales person Megan B. are completely oblivious to what it means to be a TMobile existing customer. Don’t know how long Sarmen has been a manager but he is doing a very poor job in helping a customer. I walked in to the store and did not have my bill or the number associated with my account. I walked in to add another line to my account. I had been satisfied with the store so far when I signed up last year. Megan pulled up my account with the last 4 of my SS #. Cool. A picture ID was also presented. The name I opened my account is my most common name and my usual signature on my license. She freaked out because of an additional first name on the ID. She called Sarmen over and there it went. They started to argue with me about my name and said I would have to change my account if I wanted to get waited on. I did not go in the store to change my account. I went in to add more service! They were both so nasty I said if you can’t help me I’ll go somewhere else. They said OK! Had to leave, call Tmoible customer service and file a report and did all my additional add on line and new phone with a nice customer service agent over the phone. Wow real people in person at the store cannot handle it. Call customer service. You can get great service without the attitude and hassle of dealing with rude people at this store.

Went to this store to sign up for a new account. Explained that I was having an issue with my current service. Guy helping me stated would need to look at credit to determine if deposit was needed. I specifically asked if it would be a «hard pull.» He said «soft pull only.» Guess what… a hard pull hit my report 48 hours later, along with a drop in my score. I specifically asked because I’m applying for a mortgage next year. Guy either doesn’t know what he’s talking about, or doesn’t care about his customers. Lame. Be Warned.

i was going to leave a rather bad review regarding this store… One of the employees, Sukumar, completely turned it around.

Good service.
My young adult daughter recently dropped and broke her phone without a protection plan. The staff at this store were very helpful, first telling her to call me and have me add her to the account, getting her a refurbished phone of the same make (S4) for $ 40, giving her a loaner, and enticing her into signing up for the protection plan with promise of an easy upgrade to an S5. I don’t even care that they sold her it, because bottom line they got her back to functioning with her phone quickly with little expense and hassle.