T-Mobile

Your hours say closing at 9pm its 7pm bad for customer sevice. Never come here and expect customer service no wonder they have such low ratings smh

Please people do not go into this tmobile store, terrible customer service. There’s so many tmobile stores that you can go to. I recommend the tmobile store on rosecrans and central, by the panda express.

I tend to go to this T-​Mobile often as I have been with T-​Mobile for 11 years and this one is the closest to my home.
I went in today to switch out sim cards as I added a line to my account, was given a incompatible sim card and pay my phone bill. Long story short, I wanted to get a iPhone 5 sim card to fit my phone. Fast forward: When asked by the representative (LaSaun) what could she do for me, she started the morning off very sour. Her tone was nasty and snobby. Every attempt to ask for help to switch sim cards, I was hit with dismay.
Exhibit A: I asked for a sim card that could fit the iPhone and the representative (LaSaun) stated that she would have to charge me $ 15. I informed her that the previous representative who sold me the sim card did not specify which size sim card he was selling me and she asked me if I asked him. I stated that I didnt think it was my obligation to ask but his duty to inform me that they initially sold me a incompatible sim card and at least should take the sim card and give me a credit. She stated that she couldn’t do that and gave me the snarkiest look and tone of voice. I thought maybe because it’s Monday but she kept going almost appearing to taunt me as a customer along with informing me with incorrect information.
Exhibit B: She, «representative of T-​Mobile» (LaSaun), stated that if she changed the sim cards, she would need to activate the new sim card and I would lose my current number that I have had for 11 years. Clearly this is completely wrong considering I work for an actual INTERNET company and you can swap the sim cards and it will work. I asked her was she sure and she said that she was. Now at this point, I am extremely irritated because the representative did not do anything to assist me. I finally asked her, «what can you do for me then?» That is when she (LaSaun) replied again for the fourth time, «I can charge you for a new sim card!» Complete and utter discuss with her attitude, I asked for the manager. She never was empathetic to the situation, #customer service 101. She kept speaking over me and wouldn’t allow me to finish my sentences, she kept rebutting all of my regards.
I explained the situation to the manager and she immediately gave me a credit for the inoperable sim card without issue. I explained how the tone of the representative (LaSaun), was and the manager apologized. When asked to confirm the lies of the representative (LaSaun) the manager had to save face and stated that the representative (LaSaun) had to tell the worst case scenario first. I explained that the representative (LaSaun) was truly combative and did not want to assist me as a LOYAL customer of 11 years! With this type of «Customer Service» either LaSaun’s employment with the company, will not be long or T-​Mobile will continue to lose loyal customers. I informed the manager (Erica) that I would be leaving a review as I have never in my 11 years of service with T-​Mobile have had such a poor experience. Wish I could give this location a no star as the same representative (LaSaun) doesn’t appear to want to represent the company in the best way!