Sword and Dauer Hair Restoration

Hello fellow Unilocalers!
A little over a year ago I had gone in to see Dr. Sword, and had a 12-​month rx filled.
It was time to contact Dr. Sword to call in a refill for my rx so my pharmacy would be able to fill it for me. When I called in to the office I was greeted by an extremely unprofessional woman who seemed as though I was wasting her precious time.
She started by asking me my name multiple times to try and pull me up in the system. When that didn’t work, she got noticeably frustrated, and she started taking her frustration out on me over the phone.
Stating: «Iv’e been at this company since 1989, and your records are nowhere to be found in my system, so I can’t help you».
I then proceeded to ask her if there was another way she may be able to look me up in her system, and she said: «No».
Not by date of birth? Phone number? Email? rx#?: «No».
She then proceeded to start blaming this clerical error on a woman she called «Jeanine». I stated that I didn’t know this employee, so I didn’t care whether she had made a mistake or not, and I simply wanted to take the necessary steps to get my rx refilled. She cut me off, and told me that she «Felt it sketchy that you don’t know the employees that work here».
I asked her when I could come in and revisit with Dr. Sword and her response was: «Well, he only works 1 week out of every month»… I said great, so when can I come in to see him???
She then told me that the only person that could help me was her and that she felt she was unable to do so: «So take your business elsewhere».
I told her how unprofessional she was acting towards me, and I was then greeted by a dial tone– this amazing office manager hung up on me… Like a 16-​year-​old girl.
What she failed to realize is that I run multiple Medical-​Aesthetic clinics throughout LA, & I always reefer patients to their offices for Hair restoration & surgical needs– I will absolutely no longer send them any clients, and will in fact explain to my existing clients as to why, based on my horrible experience today.
Way to go guys! =)