Staples the Office Superstore

The Copy center has turned into a joke. Orders not completed on time, done poorly, etc. Picked up an order this morning that was short 150 newsletters. Waited on hold for 15 minutes and no one picked up their line. I drive down there and they find the newsletters in a box. No, «So sorry for the inconvenience»…just «They forgot to give you a box. Have a nice day.» Really? This is the 4^th screw up in the past year. So done with them. The cheap cost isn’t worth what you are getting.

I brought articles to be printed and bound for school. Half of the articles were printed incorrectly and not checked before being bound. The worst printing service I have used in LA. A total waste of time and money.

This Staples is very organized, clean and friendly.
The bathroom on the other hand is a disaster. If there is one thing that demonstrates how much the store actually cares about its customers it’s the bathroom. For example, Targets have impeccable bathroom, and it shows they care.
No toilet seat covers, paper on the floor and messed up air freshners. Total mess.

If you every need the services of a Print & Copy Center — don’t bother with this location: drive right on by to better options about a block and a half down Figueroa. I went by this location because it was convenient (about a mile) from the Los Angeles Convention Center where we were attending an event. Needing some copies quick, I ran down here to get some copies (less than 25). There were two people working here, but because they had two other «big» jobs, they could not or would not accommodate me. After waiting about 15 minutes to get help (2 people in front of me), they said I could use the self copy machines that were there, but I had to wait around 20 minutes to find out whether I could print on glossy paper (I could not). So I took my business down the street, where there was one gal at the counter helping around 4 people, but managed to get my job done along with assisting me on some paper choices.
I again needed some copies the next day, a Saturday and over the phone, Staples stated they were «very low on paper» and «very busy» but I could come by and «try» to get serviced. No way. I headed down to the other establishment down on Figueroa and got it taken care of in under half an hour.
Don’t waste your time here. There are better options less than a mile away.

Needed a new chair for my office. Got a great deal that was on sale and the extended warranty was at a reasonable price.

I don’t ever expect much from stores like these, but I do expect them to know how to function. I ordered a pack of 10 bankers boxes online and selected «in store pick up», this is supposed to save me the hassle of trying to hail down an uninterested employee to point me in the right direction. It did just the opposite. I received an email saying that my order was ready, so I hopped in an über and ran inside hoping that it would be a quick interaction.
I was there for at least 15 minutes while nobody knew how to handle my order. Sure, my order had been payed for and prepared– but they didn’t actually know how to close the deal. I ended up paying twice for some cardboard boxes because the employees didn’t know how to handle a routine situation.
I like staples as a company, they cary all the right brands and seem to know for the most part how to manage a massive chain of supply stores but this particular location… sucks.

I like this staples I can’t say I hate it or love it because some reviews have a good reason there are so little employees who even seem interested in helping the customers.
For me I didn’t have a bad experience since every time I go to staples it mostly to find books, folders, pens, you know simple things like that for back to school, the cashier ladies weren’t there at first when I went to pay only one but she was busy tending to a man and his son and they had to scream over for another cashier for me…
But I had a good experience like I said maybe the only reason other people have bad reviews for them is because it’s in the other departments because it’s true they don’t pay attention to all customers they should start by seeing if the customers seem lost or can’t find what they need and start off a conversation by saying «how can I be of assistance» you know it’s that or fire whoever is in charge of them and get new people who can interact with the customers

terrible customer service!

I seriously had an amazing experience at this Staples! It’s unfortunate a lot of people seem to have had bad experiences here, but maybe things have changed recently, because the store couldn’t have been more accommodating. They were extremely helpful when assisting me with the questions I had, got me AMAZING deals (I seriously must have saved over $ 50) and they even packed and shipped my mail for free! From start to finish, the staff was knowledgable and friendly and most of all, attentive! I hope they start getting mote 5 star reviews, because they definitely deserve it!

Called for an answer to a simple question regarding making a change to my résumé. Was not able to navigate away from automated service to speak with a real person until 3 calls, 1 flute solo and over 5 minutes later. When someone picked up I politely asked whether they received complaints about this often and the man’s response was blasé and dismissive: «ok… how can I help you?» Maybe it was the flute solo but at that point I kind of just laughed. He then proceeded to tell me they were «actually all booked for everything.»

Not enough people to help customers and they are not interested in helping customers.

HEEEEEEEEEELLLPP!!! I can’t find anyone to help me.
I only ran in here because for literally months I wanted some canned air and I since I had some coupons and some times to kill I ran in.
Though I could not find help I went back up to the from where the guy at the register helped me and he was very knowlegable about the ins and outs of canned air of which I only found one of on their shelves encased in a hard clear plastic box.
Anyway the stars are for the guy that helped me. This area blows.
Great parking.

Needed to buy a printer as working downtown for 6 weeks. Many staff, not a one looked at me as I found my way to the printers section. Air of depression over the place. As I rounded the corner a lazy looking security woman who was sitting down on some of the inventory for sale looked up directly at me, evidently checking me out to see if I was the type of person who was going to steal something.
As I self selected my printer, I rounded that corner again. She had been joined by a Staples staff member who was sitting with her they were talking
I went to checkout. Nobody there. I asked someone in copy and print could I check out. He said in an slightly annoyed tone go to checkout. I explained there was no one there. He said you have to go to customer service (was I to know?)
A long line in customer service. The man from copy and print reappeared. He said nothing to make up for the small unpleasantness, other than WOULD YOU LIKE A TWO YEAR WARRANTY for $ 39.99. This was the first interaction with anybody at the store of meaning — this was my chance. I had passed 20 or so staff, there were no customers in the shopping area (they were all in the long line) I took my opportunity and said MOST DEFINITELY NOT.
The staff have been hand selected from the unemployment line, as long as they could walk or breathe they got the job
Avoid this Staples. Staples management — you’re a sad lot. Fire the staff, get a new manager. Very bad
Post script — visited Office Depot later. Great store. No depression. Staff asked how can I help. Good.

customer service is sub par as a whole. they don’t value their customers or their associates. horrible management, and made no attempt to resolve my issues. I would definitely recommend you avoid this store and company at all costs!!!

Walked in and was immediate followed by security. They lost a customer because I went to Office Depot down the street with better service and I got what I wanted. Don’t go here if you like to be followed and automatically turned into a criminal. Not for black people.

Staples is my favorite office supply store but this one never has what I need. I recently went here (Oct 2013) to buy a 2014 calendar and they only had 2013 calendars. Who buys a 2013 calendar when there is only a couple months left. I actually found a 2012 calendar too.
If this store is not doing well it’s because they don’t keep their stock up and there is now a new office store just a block away that DOES keep their stock maintained and I hate their stores but now I don’t have a choice but to go to them.

I must commend Jeanette, General Manger and (Easy Tech Employee) David, on the superior service I received from this location. Both, truly understand the concept of EXCELLENCE, and worked as a team to ensure my needs were met. I thank you for making good on STAPLES pledge to deliver outstanding service all customers. As the results of your efforts, I’m a satisfied customer.
For all the technical savvy people, please visit David, he’s knowable and extremely patience and I guaranteed you will have a satisfying experience as well.
Thank you STAPLES for making a difference.
GO STAPLES!
T.Smiley,
«happy people make the world a better place»

Short Version!
Had to get a poster printed for class. The Copy and Print Center here got it done for me less than 10 minutes after I walked into the store. $ 3.59 for 24“x36″ b/​w engineering print on butcher paper. They’ve reaffirmed my trust in Staples.
Long Version!
I’ve never gone into any office supply store with the intention of leaving a Unilocal review before (or had much experience with Copy/​Print Centers), so I really don’t have much of a basis for this review, but I just thought I should leave one since it was a really pleasant experience.
So I had to print a poster for class (24“x36″ engineering print) the other day and I was running a little behind schedule. Since it was my first time doing a poster, I was freaking out because I wasn’t sure I’d have it printed in time. I’d originally planned to have it done at Fedex, but one of the employees at the USC Fedex stop said that they wouldn’t be able to do it until noon the next day? So that stressed me out too (on top of all those scary Unilocal reviews).
Finally I called up this Staples and the girl who picked up said it could be done in 5 minutes and that I could even go then because business was pretty slow. You cannot know how much I chilled out after hearing that. So I give myself an hour the next morning to get there and get my poster printed, and once I’ve gotten there it takes like 10 minutes (there was one other person in front of me), and then I’m back in my car with my lovely poster all rolled up, rubber-​banded, and in this cute little «oversized bag». Thank you Staples Copy & Print!

I like this Staples location. Never busy so I can go in and out of here. They have a better price on bulk puffy enveloppes than Office Depot. The prices on their boxes are more expensive than Office Depot. They have a small lot but I have never had a problem with finding a spot.

I come here to get projects printed for school & I am really happy with the customer service.
Although there is one guy working there and trying to deal with 3 – 4 other (more impatient customers) he kept his cool, was really helpful, and went above and beyond to meet my needs.