Southern California Gas Company

I do not know what happened in the last month that would have increased my gas bill which has always remained the same amount within a few dollars. I have lived at my duplex for over five years and I never use the gas mounted wall heater for warmth. I rarely use my oven and I have a small hot water tank that uses gas. I live by myself with my German Shepard, so I can not understand such a major increase in the gas bill for just one month?
Does anyone have a similar experience with your So Ca gas company???

Told me I can’t have my gas reconnected for 16 days!!! That’s over two weeks without being able to cook food, clean myself, or heat my house. We’ll see about that, fuckers! If you have been given a similarly heinous reconnection period please post a complaint with California utilities regulatory body here:

Mind blowing.
I’ve had to deal with their customer service on three occasions in the first couple weeks of moving into my new apartment.
First time was to schedule someone to come check out a gas leak, second time because the person didn’t show up, and third time because they billed me for a month I didn’t live here.
Every time I spoke to someone they honestly were downright rude. The lady on the phone speaking to me about the billing tried to say I had to pay that month because I must have accidentally put it in as my start date, even though I requested the service a month after that start date. Clearly a typo and provable by the fact their gas guy came to my apartment on my actual move-​in date to turn on my gas. Unbelievable. She also interrupted me twice and acted like I was asking for some reduced fee service compared to other customers.
Honestly their customer service talks to you like they are your boss, and you know, they kinda are. It’s a monopoly and they have you by the balls. You can’t say — «you know what, you are rude and provide poor service, I’m going with the other company». They know it, and they act like it.
Either they are trained to have this attitude when they join, or its a cancer that pervades their work force.

The Gas Company came by yesterday morning asking for permission to change the gas meter to the new type that doesn’t have to be read, it automatically reports the information. I said yes — after all, it didn’t cost anything and it’s progress, right?
Wrong.
That afternoon my wife discovered that by shutting off the gas and turning it back on during the change of meters, the oven on our old O’Keefe & Merritt stove would no longer ignite.
I called the Gas Company immediately who said the best they could do was send someone out today, if I was either willing to be home from 7am to 8pm (13 hours!!) or leave the key under the mat (are they out of their minds?)
After sitting on hold for almost a half hour I got a supervisor who explained that I was lucky it wasn’t an ordinary request for service — for that I would have had to wait for an appointment in March!!!, but that if I could manage to be at home between 4pm and 8pm today someone would show up. I asked them for a number to call in case nobody showed up (which has happened in the past with the Gas Co.) but they wouldn’t provide one — the supervisor absolutely assured me that their men (!) were not allowed to end their work day until they took care of every single appointment.
THEY NEVER SHOWED.
I checked back this morning to find out why no-​one showed, and learned that Ms. Valenzuela, their supervisor, had scheduled the man to come out March 9, not February 9. Boy, she sure knows how to address a problem.
If the Gas Company makes you the same offer, I suggest you not let them leave until they’ve checked every appliance, every burner, before they go.
Could be worse, I guess. This is the same organization that brought us the Porter Ranch gas leak.

This company flat out blows. I’ve been trying to reset my password for over a month now to log in and pay my bill and the website has disabled my account, then directs me to a phone number who puts me on hold for 45+ minutes just to send me some password reset link that doesn’t work. Really awful. I’m just trying to log in so I can pay my bill!!! Figure it out SoCal gas!
Just a FYI… if you forget your password you are expected to know your security question. SoCal gas, do you REALLY think someone who forgot their own password will somehow magically remember their friggin security question? Your logic is whack.

So the deal is… if they cut off your gas, they cut it off immediately. You come home from work and there is a note on your door from the utility worker who cut it off. When you pay the bill. plus all of the extra fees and the re-​connection fee you’ll have to wait approximately two weeks for the worker to come back. And after paying all those fees, you’ll have to take the day off of work because there is no telling what time they will come (Between 9:00 a.m. — 5:00 p.m.) and you HAVE to be there for them check your appliances. This WHOLE process is insane and if there was ever a reason to go electric… this would be it. If there is ever a boycott against SoCalGas… I’m signing up and on the front line.

These people are thieves, they have polluted the air we breathe and now that they have fix their errors due to their negligence they pass that cost onto us. When are going to be able to punish these bastards… worst than the oil companies. It’s ok Karma is a bitch… this is for ALL THE UPPER MANAGEMENT.

been on hold for 4 hours. 2 hours to figure out why my services got shut off (returned payment that I wasn’t notified about) and 2 hours to schedule an appointment for reconnection. Im nervous. I know they always schedule their reconnections for weeks out. I’ve been on hold for so long however, I’ll hold a lil longer to get a closer appointment. Hopefully it works.
So Cal Gas sucks.

Where are my taxes going?
Apparently you can not get a gas service person to your home the next day, or worst yet, even 3 days after your initial request.
I made a mistake and failed to pay my $ 23 gas bill and was disconnected on Friday. We suffered a cold weekend and gross affordable take out.
I paid my bill this morning, accepted all consequences, until I was told my service wasn’t being restored until this Saturday!!! WTF!!! In 5 days!!!
I pay my taxes, paid my bill, and want my service.
After pleading with the monkey rep and no luck, I then asked for her manger. He got on the phone 15 min. later (hoping I hang up I’m sure), and he confirmed what his monkey rep had stated, «Sorry, no one is in your Pasadena area until Saturday». WTF?
Am I not calling PASADENA GAS CO? Do they travel out of state to connect gas all over the U.S. WTF!!!
Now the issue is a matter of principle. I paid my bill, pay my taxes, so get your old decrepit fat ass to my apt and connect my gas!
After asking for the managers supervisor, and informing him I am aware the calls are being recorded and monitored, the manger put me on hold again, and another 10 minutes later, had a sooner date (not same day re-​connection), a day where he didn’t feel like he was punked, and pleasing enough to not have me bitch to his supervisor.
You would think heat and food are basic human needs.
I am going to dedicate a day and video record the wonderful Pasadena Gas Co «service men» to see what they do with my tax money.
Get to work! I’m paying you for it!

Had a missed payment due to switched accounts for one property. Then ran out instantly and put a big sign threatening to turn off the gas for a whooping $ 20.02! But it takes them over a month to turn anyone’s gas on. Hilarious. Pathetic company. They should be sued for the crap they pull. I’ve read plenty of the horror stories. How is this legal?

Michael L. Cummings
Sempra Energy Utilities
Liability Claims Supervisor
(213) 244 — 5138 — Ofc
(213) 226 — 4474 — Fax
My family and I have been relocated from Porter Ranch due to the massive gas leak that has been plaguing the north end of the San Fernando for the last few months. We’ve had to pay nearly $ 6000 out of our own pocket to do so and I finally got word today after many phone calls & e-​mails that were never returned from a supervisor «mentioned above» that they will not be reimbursing us and our claim has been denied. When I told him that I was going to turn to social media and to our traditional news networks his response to me was «go right ahead and do what you gotta do brotha». This is just the tip of the iceberg of what we’ve had to endure the last couple of months dealing with this company who has monopolized SoCal. He was so in sensitive, patronizing, unprofessional and a disgrace to the human race. I’m sure nobody at the gas company will read this and even if they do they will probably discard it as they have with all my phone calls and emails to different personnel in their company.

«We had to deal with the displacement of not gas service over the weekend. It was a very cold weekend. Tuesday night, after the leak was fixed, that had stopped our service, we needed someone from the Gas Co. to show up quick fast and in a hurry. Along comes Mr. CR93!!! That’s all I know him as!!! What a Pain In The A_​_​!!! Im mean he respectfully listen to me rant at him how this water heater has been like this for longer than you are old. After my rant, he kindly let me me know that it did not matter to him if it has been like that since the past Millennium, this is my first time here, not on my watch, Sir. CR93 impressed the hell out of me!!! You as a company, with all your dealing with out here in Consumer World already, need to know that CR93 is representing himself and your company in a seriously fine manner!!! And thanks again CR93…
E.T.

If i could give zero stars I would. Gas shut off without notice yesterday appointment not until the 22^nd?!? Its 60 degrees in my place, it’s raining and cold, me and my fiancé are both sick and I’m told there’s no possible way to get anything sooner but to call back everyday to check for cancels because they overbooked… you guys are douche bags. no hot water, heat and can’t cook for 18 days??? F U 2!

How do you give zero stars to a piece of sh1t company that monopolized Southern California? Aren’t there laws against it? Thats why competition is important. Monopolies like SoCal gas are whats wrong with our country. They want to take as much from you while providing as little to you as possible.
A multi million dollar company that takes a f*ckin month to turn on your gas or hot water? This is a joke. The company is a joke. I wish there were some way we can class action sue the monopoly out of them.
SoCal gas, seriously… GO F*CK YOURSELF!!!
In an update, these greedy f*ckfaces are being sued to oblivion because of the Porter Ranch gas leak that they lied about and decided not to do anything abiut while hundreds of residents fell ill from the gas fumes. That makes me sooo happy.
KARMA’S A BITCH, JUST LIKE THOSE GREEDY EXECUTIVES AT SOCAL GAS.
One more time, everybody… F*CK SO CAL GAS!!!

Issue: Disconnection with an unreasonable re-​connection time frame. They seem to have the right to monopolize our usage of gas in Los Angeles.
Once the total amount was paid (which was setup as an auto-​pay option which only works ¹⁄₁₀ times), they stated that the earliest possible appointment for a technician to come out would be 28 days. 28 DAYS without hot water, heat and gas for our stove. That is ridiculous and unreasonable. Even a couple of days is too long for a service like this. Gas is essential, especially for a person that lives in an apartment building that does not allow modifications to the services (going to electrical water heaters for example) and this is unacceptable.
Sadly, posting grievances on Unilocal will not make a difference — since choosing to live in this city forces us to use this company… but we can all file a complaint with the California Public Utilities Commission (
).
SoCalGas, hire more technicians, not that hard to do. People need jobs right now killing 2 birds with 1 stone.

When they installed their wireless meter they got the units confused (I’m living in a duplex) and installed only one meter. Long story short.
My tenant paid my bill and I never received a bill ever since. So they switched off his gas. Now after calling them 5 times explaining them that they made a mistake and need to fix it. They gave us a date to reconnect 2 weeks out. That is ridiculous. This is worse than a third world country. How can a public SERVICE company have such long wait times for essential services.

Completely ridiculous and unhelpful customer service. Called in and got the run-​around for over 45 minutes. Brain dead zombies are more professional and helpful than these idiots. Utility companies (monopolies) that treat customers poorly are the absolute worst
Please report all complaints to

First of all, I want to state that the 1 star I gave actually means negative infinity stars. This company is a joke.
I was planning on moving in to my house in late October and I called them Mid-​September to turn gas on. I was told that the first available appointment was on ¹⁰⁄₁₄ between 8am to 12 pm. Fine, I followed instruction and scheduled appointment for that day. Note, they didn’t bother telling me that I could just leave my key outside of the house so the technician can enter the house without my presence.
It was my fault that I assumed that they would contact me when they start heading to my house, like any other reasonable company would do. I had my phone right next to me all morning and waited for them to call. They called me at 12: 10 and said the technician is at my house and I have to reschedule. I told them I can get there in 10 minutes, but they said sorry, can’t wait for more than 5 minutes.
So I called again to reschedule, and guess what, the first available appointment is on ¹¹⁄₉ from 7am to 8pm. So they expect me to live without gas for 2 weeks and miss all day of work to wait for their technician to arrive? I asked the customer service people if they expect people to live without gas for that long, they simply said but this is the first available appointment… how epic!
Maybe it was partially my fault to assume that they would call before arriving. But if their schedule is so busy, why can’t they hire more technicians to cover all their customers? They don’t care about their customers AT ALL because they are a monopoly. Public utility company exist to service the public. And I simply don’t see how making people live without gas for weeks is serving their purpose.
The saddest part for me is not living without gas for weeks. I’m most upset because I have no choice but keep paying them money every single month if I want to use gas. I’ve already submitted a company at California public utility commission, hopefully there’s something they can do so that no more people would suffer this unfair treatment.

I’m new to the area, I had to setup everything new. Internet, Mail, Power, Trash, Water are 5 calls where setup was immediate and simple… then I called Southern Cal Gas.
The person who answered was obviously tired and being told how «You’ve got to be kidding!!!» because his reply to my question of so I’ve 2 weeks of cold showers to look forward to?” was (without missing a beat) Yes sir if you are using a gas heater. Budum bum.
Wow ⁹⁄₆ I was in the home during an inspection which demonstrated gas worked and no issues. Nice that SoCal is so observant that they timed locking a transition out rather than contact HOA who would know status… but that’s too forward thinking.
Back to basics. It’s a 10 min job, hold in a $ 20 in front of me and I could do it in 5.
Pop the lock spin the valve 90. Light the pilot lights, both next to each other (heater and water tank). Stove is autostart. Simple job, one tech should be able to handle Camarillo and Oxnard 2 clients an hour is reasonable and assuming backlog also overtime. I’d estimate 10 hour day; 20 clients soooo I must have 280ish people ahead of me (assuming continued wisdom of appropriate planning and — one person can do that — mindset).
None of this makes sense.
Is this really a Monopoly gone sour (as some here have suggested) or a small fieftom?
Who controls this entity? How does it have no accountability?
A company that IS essentially a monopoly MUST have some controls and oversight — WHERE ARE THEY?
Too bad SoCal Gas doesn’t seem to view this.

You made me hire the gardener to remove the plant by the gas meter so you can read it from a satellite. EQ shutoff was tripped.
«Don’t worry. We will have someone at your home tonight no matter what. We finish all our appointments. «
I stayed up till midnight. No gas co. Still No gas. No hot water. No dryer.
I Called again this am, 12 hours after the first appt, and was told he came by at 2am but didn’t ring the bell. Unclear on the concept of finishing all appts.
Now they will return before 5. We will see.