Smiling Faces Jumpers & Party Supplies

I had a great birthday party for my daughter and I wanted to let Smiling Faces Jumpers & Party Supplies know that I owe them a huge thanks ! They delivered on time and gave us a great Hello Kitty jumper that all the kids loved. They are very professional, but the best thing i liked was the price! You can’t get hooked up like that anywhere else. I’d recommend them to my family or friends any day!

I actual had a good experience with this company. Never spoke with any female, but I spoke with Jimmy and he was very helpful and accommodating. Delivery and set up guys were nice and timely and the price was the best I could find in like 4 cities!

I am in complete agreement with the other 3 reviews. This is the most UNPROFESSIONAL ESTABLISHMENT. I ordered some tables and chairs and made the mistake of giving them my credit card info. for the deposit and was told that I would receive an email credit card confirmation that I needed to sign and send back. The confirmation arrived the next day after I had to call them and remind them. I was told it would receive it within an hour, it arrived 2 and ½ hours later. At this point I had already lost all confidence in this company and called to cancel the order. I was told that I would only receive half my deposit. When I checked my credit card later that day I discovered that they had charged the entire amount without my consent. Least to say I was LIVID!!! I called the next day and lets just say voiced my concerns. The owner Tania told me she she had already credited my card the difference and would also give back half of my deposit. She wasn’t able to explain why she charged my card without my authorization. I explained to her that I wanted my entire deposit refunded because I had canceled within 24 hrs. She then proceeded to give me the most illogical explanations possible not to refund my money. I wish I had read the reviews before I called them. Hope my review helps others.

I got my jumper late almost 20 before my party so I was stressed as it is. But that meant that I wouldnt be able to set up my table clothes and decorations until they arrived with my tables. They finally arrived. The delivery guys were vet nice and accomidating but the very expensive jumper I ordered kept deflating it was leaking air. I called the company and they came back to check the unit within the hour and brought a lesser jumper. I still had already paid $ 165 for the first one that I only had for about an hour and a half. I will try to get reimbersment but we I wont hold my breath for that and I wa not left with a «smiling face «at the end of the day.

This is the WORST experience I have ever had working with a company ever! I hesitated to even complain initially because they are small black owned business in South L.A. and I wanted to support them regardless of all of the mishaps. HOWEVER, after just getting off of the phone with them to discuss the invoice and the issues with the company, I was yelled at and disrespected as a customer for having any complaints.
Tables were delivered late! I even called to reschedule since they were late the first time and they were late AGAIN! They gave us dirty table linen, dirty chairs, and when we called to complain they got upset. They did agree to exchange the table linens that were dirty. However they didn’t even deliver the right amount of chairs. We ordered 150 they gave us 130. THEN They charged us for an extra table linen… there was no extra table linen. I called them and told them that the invoice was inaccurate. I spoke with a lady named Tonjia (pronounced TONYA) she went off on me. She started yelling and talking over me and lying about damn near everything. I mean she started yelling at ME! I was 100% polite and professional and she starts yelling at me. She had no defense for anything. She just yelled at me saying that I was calling her with complaints and what did I want her to do about it. She then said I was being rude to her for calling her and saying invoice was inaccurate.
I am a very patient person. I am willing to overlook mishaps and I’m sucker for good customer service. But when I get yelled at for having LEGITIMATE complaints, I can’t deal with a business anymore. She had a great opportunity to rectify the situation and she didn’t. She started yelling and ranting about nonsense that had nothing to do with the problems I faced as a customer.
I highly recommend that you DO NOT USE THIS COMPANY. They are unprofessional in every sense of the word. I had a long essay detailing everything that happened but Unilocal gives you a limit of 5000 words. So if you want the detailed review, feel free to message me. I have my original review saved.
Save yourself the trouble and order with another company.

This company is not even worthy of 1 star, but Unilocal says I have to pick a rating so 1 star it is. Do not rent anything from this company. I order a jumper, balloons, tables and chairs for it to be delivered between the hours of 9am — 1pm (because my party started at 2pm) and the delivery did not get to my house until 2:45pm. I understand problems arise and deliveries run late, but what really frustrates me is no one ever placed a call to me to let me know the delivery would be running late. I was the one placing all the phone call to you trying to figure out when I would get the equipment I ordered. So once again do not rent from this company.