Simon K Simonian, MD

Should be a 0 star but too bad Unilocal doesn’t let me. Can I say racist? Had my appointment at 11:15, arrived here at 10:55 just to be on time. An Armenian or Russian gentlemen arrived at 11:30. It’s only one doctor which I understand it might take a while. It’s now 11:55 and the gentlemen who arrived after me when in first. (As he was waiting I saw him approach the receptionist desperately asking what time he was going in. Speaking in their own language. Made it pretty obvious). I was furious as I approach the receptionist and ask her why would she do that. She had no response for me. She just ignored me. I went in at 12:20 a little over an hour of my appointment time. Never again!!! Will be transferring to a different place now.

Terrible. I went to see Dr. Simonian about one problem and was diagnosed with another. Granted, I’m not a doctor, but I’ve had strep throat 5 times over the last year so I went to talk about my problematic tonsils and he sent me home with a prescription for acid reflux disorder.
Beyond that the waiting room is a mess and they only accept cash or check for co-​pay. It’s 2015. The only places that acceptably don’t take credit/​debit are local donut shops, and even those are suspect.
I left feeling disregarded and unheard. I won’t be back.

Of course my daughter had Medi-​Cal so we were forced to go to this doctor. I called to make an appointment and the lady at the front desk told me they couldn’t see her without an Authorization letter. So I called my daughters doctor and she said she had sent the Authorization letter two days prior. That it was faxed. So of course I called Simonian’s office back and told them this. Then she goes to check the fax machine. Okay obviously this bitch don’t check it often. It should be checked everyday. I’ve working in offices since I was 10 years old (family business) and I was always taught to check the fax machine everyday. So then the day of the appointment comes and I was filling out paperwork. I asked her if she can make copies of the forms and she acted like I was asking so much from her. Then we finally saw the doctor (Simonian). For one I could hardly get a sentence in before he would interrupt. I had mentioned how we were concerned with her hearing, talking, and nose. And all he checked was her ears. I had to ask him to check her nose and then her throat like I was training him to to his job.

If I could leave zero stars I would. All I can hope for is to spare you from the trouble I had dealing with this ENT doctor, so I’m writing this review.
My trouble started when my PCP referred me to this Simonian through my Medical Group (would never have picked this doctor based on all the scathing reviews I’ve read but I had no choice). I first called to make an appt. The lady that answered sounded like I was really putting her out, as if I’d called at 3AM or something and woke her up. After getting past that hurdle I got my appt and drove an hour and half (in 5 o’clock traffic) to Altadena only to be told once I got there that since I didn’t have my referral letter they couldn’t see me (the lady who setup my appt made no mention of this requirement). I’d think the woman at the front desk could have just picked up the phone and called the medical group (Regal) that made the referral but she was not to be bothered with such details.
Dealing with these people made me feel like I was in a former Soviet-​bloc, communist country and I’ve got a hunch that’s where they all came from, and perhaps, where they’d like to get back to.
Customer service is sorely non-​existant.
I’ve filed a formal complaint with Health Net and Regal and encourage you to do the same, if these guys are cut loose it would be for the good of all.

Dr. Simonian hires a bunch of incompetent and rude staff.
They don’t let you speak without rudely interrupting, they put you on hold for a long time then hang up the phone and when you call back and tell them they hung up on you, they give you nasty attitude. But the worst part of all is that they don’t give two shits about their patients.
I’ve had both ears plugged since January and saw Dr. Simonian two months ago. He had sent me home with drops and asked me to go back in two weeks. Well these incompetent receptionists never sent the request for approval to the insurance and called the day before to cancel my appointment. They made another one for the two weeks later and cancelled that one too the day before the actual appointment.
I called insurance and they said they never got the request from them but that if they put in an urgent request it would be approved within 48 hours. I called them that same day (Thursday) and asked them (Dr. Simonian’s assitants) to please send them an urgent request for approval. They said they would but that they still wouldn’t be able to see me until the following Friday. I made my appointment with them and once again on Thursday afternoon they call me to cancel my appointment a third time.
The next day I called insurance again and they told me it had already been approved that Friday morning even though Dr. Simonian’s office had not sent it until the day before. They waited a whole week to send it??? WTF? really? They suggested I call them and see if they would squeeze me in that same day. I thought what a great idea, but then I spent all day trying to reach them. I left them messages and I have yet to hear back from them.
I had already explained to them several times my urgency to see dr. Simonian. I have dizzy spells, ringing in my ear and pain in my ear. I am aware that I can lose my hearing permanently if the trauma to the eardrum continues from it being so plugged. They don’t care. They said they still couldn’t see me without the paper even if I signed saying I would pay if insurance denied payment to them.
I have had my ears plugged for more than 5 months now. This is ridiculous.
At this point I just have to switch doctors. This office doesn’t give a damn about patient’s health. The staff is uncaring, arrogant, rude, and incompetent.
oh and good luck if you have an appointment at the Pasadena office. You call that number but it’s sent over to the other office and the staff there where they are just plain jerks. you can’t make appointments during the week…

Dr. Simonian is really knowledgable and very helpful but his staff has to go. It’s obvious that they are cheap labor placed there just to fill the front desk. They initially tried to collect cash from me stating that my insurance wasn’t active but after I called my insurance and placed it on speaker so the rude clerk can hear too, she just stated that there is still going to be office fees which Are in addition to my co-​pay. I asked for management because obviously I was just dealing with a hustler and got denied even after continuously asking for 15 minutes. I hope he changes the horrible staff so his business can be appreciated. I will not be going back!

Very friendly staff. The doctor is great. I will refer them to everyone. Thanks guys

waiting for them to get back to me after 3 weeks, decided to call myself in case they were too busy to call me. WHAT HORRIBLE office staff he has, I just got my head ripped off FOR CALLING. These bitches forget that I am a paying customer, they don’t need to be so rude! They have never said «hello» or «thank you» or «welcome», nothing, just «you owe us a co-​pay» and when I pay them, they don’t say «thank you