Sepulveda West Car Wash

This place is full of thieves. Event time I take my car in something goes missing. Everything from an iPod adapter to change to gum. They just want to take whatever they can get their grubby hands on.
NEVER take your car their if you want to keep your belongings. Fuck this place.

I like the $ 9.99 bare minimum car wash price because who wants to pay $ 7 for a 2 minute vacuum or $ 5+ tire dressing. The only thing is they don’t tell you that it means you get a sub par wash. I felt that when they charged me $ 14.99 and I said «cheapest no frills» wash they decided to put my car in the do t spend too much time on the $ 9.99 car. The last two trips I’ve had dirty spots that they missed, swirl marks everywhere, water spots on all sides and just a low quality job. I understand it’s hard to motivate people when you’re just drying car after car but an extra 5 minutes of attention would have made me a regular. I hope the management can motivate or pay better attention to the product they put out. It’s a matter of time that people start to move on. I won’t be back unfortunately.

I decided to give them another try I had been there a while ago and they did not do a great job. This time it was really a bad job. There was dirty spots all over the place. I agree with another person’s comment on the fact that my car (although a brand new 2016 Optima) is not in the same category as a BMW or some other high end car, does not get the same treatment. I asked them to please wash the inside back window because they didn’t this time nor last time. I am fed with the terrible job they do. No more for me back to the car wash on Venice and Sepulveda much better job and nicer people. I shouldn’t have to come home and redo my car including vacuum. Peace out

The worst car wash ever! Nobody speaks English and no one is willing to help actually!

Horrible wash. Rip off. $ 17.99 for a regular wash that is supposed to include inside and outside cleaning. They did a mediocre outside wash. Did NOT clean the inside. I had to grab one of the guys to wipe it down for 30 seconds. Pfft. Worth $ 6.99.

I visited this car wash since I moved to the area. I am sorry to say that they opened my glove compartment and grabbed what was in there. My check books and money and a bottle of Cologne. When I told them they were very unapologetic and unprofessional. I was using another Car wash in Santa Monica for 20 years. No one has ever opened the glove compartment or touched anything I left in my car and I never thought that they will do it in this car wash.
my duty is to let everyone know so you can prevent this by going to the right car wash, the one that honest people give you a good service.

This place has really gone downhill. I really believe that the harsh chemicals of the car wash caused the top coat of my car’s paint to chip off.

I’ve been here twice now and was disappointed both times. The first time there was sap on my car and I asked if the workers could clean it off somehow, and they said no, but tried spraying something on my car and it came right off. (Only after I pointed out every spot did they clean it).
The second visit was quite recent and I noticed they took extra care of the nicer cars and whether or not my car is a Honda or a BMW I believe these workers should be cleaning the cars properly. The back of my car had a hugely noticeable water stain type dirt, and I asked the worker to wipe it and he told me that I could only get that off if I buffed my car. What?! No! It was literally water making a dirty stain. So he proceeded to spray something and it wiped off so easily and clean. I hate that they make excuses instead of saying sorry I missed a spot.
If I’m paying $ 17 for a car wash plus tipping you, I feel bad that you’re outside doing manual labor yes, but really the service shouldn’t be the way it was when I visited both times. That no can do attitude really irked me. I don’t think I’ll be wasting my money here anymore.

I used to visit this car wash frequently from 2010 to 2011 and then one day my ipod touch was stolen (it was worth $ 300 back in those days, does anyone know what is an ipod anymore?!). I remember going home and realizing that it was gone while organizing my car. I called them the next day and got the round around that a manager would call me so i left my contact information. Waited all day, no call back. I called the following day and the manager told me something along the lines of «oh no, we didn’t see anything, sorry». That was disappointing, not even a «hey i’m sorry, can we offer you a few car washes to make up for the loss?». He wasn’t rude, but also wasn’t very sympathetic… just indifferent. Maybe this happens often that he has grow thick skin, I don’t know…
Too bad though, I used to go at least once every two weeks and their car wash service is actually very good (⁸⁄₁₀). Their equipment, shopping area, cashier and waiting area are all very good. Most of the staff was courteous as well. Too bad there was one bad apple among them and the manager at the time just didn’t care about my loss.
I’ve been driving by this car wash every day for the last 6 years and think of my ipod almost every time. Funny how something rather insignificant brings back memories. I’ve never gone back since and don’t expect to return.

Just a very very very very bad car wash. They do not wash your car, thay just maki it wet first and they wipe it, BUT all the dirt and stains are stay on the car. Completely unsatisfied.

first the car wash is great. Oil change place is a rip off $ 40 for oil change and they told me they don’t accept other people coupons or match prices. Go to pep boys for $ 12 – 20 oil change these guys suck ever since valvoline was bought out they don’t do combo car wash and oil change. The car wash is great and joe’s smog check is a rip off you can get a smog check for $ 20 – 30 elsewhere he charges way too much and personally he is a dick head !!!

Not worth it. 16.99 for a regular wash which includes exterior, vacuum and windows. Dirt still on the exterior and carpet. The up side is you get your car back in a little over 10 minutes, but save your money and go through a gas station wash… Or dump water on your car and shake out the floor mats.

I came to this car wash because I was in the area following a meal at Shin-​Sen-​Gumi West LA. The wash was decently quick for a Saturday afternoon, and while waiting for the wash I checked out their «gift shop» which was similar to a small Hallmark store. There was not a ton of seating indoors in the gift shop – only a single small table with 5 chairs – but there was more seating outside.
The price for the «executive wash» which I got was $ 28 (there was a $ 3 deal that day), and was on the moderate-​to-​high side that I’ve paid for washes in the greater LA area. The wash itself was pretty good; my car that was initially quite filthy came out shining and with no noticeable water spots. The interior was vacuumed nicely and they dressed the tires pretty well.
Unfortunately during the process of washing my car the passenger-​side mirror pane fell out and was shattered. My car is about 10 years old, and I do not know if the fault for this was on the car wash or my car, but I cannot speak highly enough of the professional manner in which the person washing my car and the manager handled the situation. When the washer handed me the keys, he asked if the right mirror had always been damaged. I told him that it was not damaged previously, and he immediately brought a manager out to talk to me. The manager went straight into filling out a claim form for the mirror, told me they’d order me the new part and install it as soon as the part arrived. There were no questions asked trying to blame the damage on me, and the whole ordeal was wrapped up in about 10 minutes.
The part came in one day after they ordered it, and when I told them that it would be inconvenient for me to make it up to their shop to have it installed, they mailed it to my house and it arrived in two more days.
I’ve always dreaded having something go wrong during a car wash, but the team at Sepulveda West Car Wash handled the situation professionally and quickly. For that alone I’d recommend this place to anyone.

Unfortunately it rained less than 12 hrs after my wash.
Did notice that the inside was not cleaned as well as it could of been, found old leaves still under the wipers, between the door jams and I still had dust in various places on the dash.

«…You can’t always get what you want
But if you try sometime you find
You get what you need…» Rolling Stones
Seriously, who doesn’t need a clean car AND access to Valero gas at penny-​pinching prices (paid $ 2.89/ for premium last week) with that wash AND pumped for you?
Not sexy enough? Neither is a dirty BMW!
So, if you need a last minute-​one-​size-​fits-​all-​stocking stuffer for that hard to buy for Westsider on your list, consider a Sepulveda West gift card, in increments of five or more washes, or if you’re flush, a one-​year Executive Wash membership ($ 44.99/ month). Trust me, they’ll thank you upon receipt AND the next time they valet their pristine ride!
AND the gift shop here is high-​end. Coffee table books, Papyrus greeting cards, candles, reading glasses, jewelry, children’s toys and books. All sales final.

I was in the area and need to wash my car and saw this one as I was driving down the street. since I was in somewhat of a rush I pulled in. The price was a little on the high side, but given the area, kind of expected.
Given the price point, and luxury cars being washed, last thing I expected was how bad of a job they would do. I parked my car and before I was even able to get my ticket and walk into the carwash to pay, they had already «vacuumed» the car. Since it wasnt really dirty inside, I didn’t think much of it.
When the car was washed, there was about 4 to 5 guys drying and wiping it down, and they seem to be doing a good job from afar. Once the car was done, I tipped and got into my car and drove away. Since it was busy, I didnt take the time to check their work, and proceed to be on my way.
Once I got home I took the time to check how they did and…
1. They only vacuumed the driver seat area. Passenger floor mats, and back mats, still had leaves and dirt on them.
2. All the smudges/​fingerprints I had on my passage side window and one back door window were still clearly visible, they only cleaned one window.
3. Most of the exterior of my car was still dusty and dirty. Dont they ever got around to wiping the whole car down, just certain areas.
This was nothing more then a waist of money. I have gone thru gas station drive thru carwashes that did a better job then this place. Considering the price I expected much more then a half-​ass job that they did.

I rarely write bad review for ANYTHING on Unilocal,but here we go. I got the executive car wash since there was a special for $ 21.99. This was the whole package (undercarriage wash, polish, etc). Granted that for $ 21.99, I wasn’t expecting perfection. The cashier was very friendly and helpful in explaining the wash cards. My whole experience was under 30 minutes. I honestly just wanted a clean exterior and some dust vacuumed up for the interior. BUT… here is the big BUT. I was very disappointed with the service and the end result.
I walked over to my car and found a HUGE BLUE TINT on my black leather center console (the thing between the driver and passages seat). I’m not a car expert, so I honestly didn’t know what happened. I approached a guy who helped polish the car, and calm told him there was a stain and wanted him to double check. He obviously did not do anything. I had to ask for a towel and tried to wipe it down in case it was excess wax, but it remained there. I finally was able to ask a worker to come over to look at the tint. (I was seriously just wishing for someone to offer to help me fix it)…and WAIT FOR IT.
His response was: Well the other worker said your car was dirty. That might be your sunscreen on your arm. You can purchase some leather products and it should wipe off.
At that point… I was in serious disbelief?! SERIOUSLY, my car was dirty at a car wash? OH WOW THATS RARE. There was NO WAY I drove into the wash with blue tint on my leather. It was all just dust and and maybe dry leaves in the interior. SUNSCREEN? okay then why wasn’t the steering wheel all blue. I’m giving him the benefit of the doubt since he was just a messenger, but they could have at least offered to give me some leather wax to buff it out. Yeah sure! My car was now washed and vacuumed, but at what cost…
Thank you Sepulveda West Car Wash. I had high hopes for you and was seriously disappointed. Now I have to personally find a place that sells car leather products and fix something that was a result from the wash. Hopefully, I can restore the leather to its proper condition.
Maybe I’m one of the rare ones who just got unlucky, but all the Unilocalers out there. just be attentive when you get your car! Also, I posted a picture of the blue tint. If anyone knows how to fix this issue, please message me. Good luck!

Went in at 11:15 for a smog check — no waiting!
Took 20 minutes and I was done!
The inspector named Zorik was awesome! So nice!

The WORST car wash. The car dryers are lazy and incompetent. Don’t give a damn about their work — they just want to get you out of there with a half finished job. The wheels were still dirty, spot marks on the car, and I had to tell them the car is still dirty but they don’t speak English.
Will never go back again. It’s a shame cause I work so close by.

They do a great job cleaning and detailing my car, it’s not really the end result but more the service. I took 2 stars off because their system isn’t really seamless. The energy is sort of hectic and it’s probably because it’s always busy no matter what time of the day you come in. With that being said, the staff seems to be winded or in a rush. They aren’t rude but they aren’t too polite either. I come here every now and then because it’s close to my job and if I don’t have time to go to my usual spot, I come here.
Like I said, the result is great. I never have problems with how they clean my car because it’s always spotless when it comes out but I just wish the service was a bit better.