Samsung Service Center

I had similar issue like another reviewer.
My Note 5 (a month old) had a streak appearing on screen. SO I called the Samsung corporate service Center & I was told that I can either send it to them (it will take 2 weeks) or go to LA & get it fixed at store on same day. I decided to go for the this Store. I called them & they don’t have screen in-​stock.
Called again a week later & the lady told me that they just got them in-​stock. Walked in, told the issue & the guy looked and said screen needs to be replaced. Ok. THEY ARE OUT OF STOCK. I told the guy that I called before coming here (& it’s almost 3 hours drive for me). The guy’s like I’m not sure who you talked to but we’re out of stock. wtf…

Horrible experience. Got quoted an hour service on the phone, actual time was more than a week, peppered with more than a fair share of aggravation from terrible customer service. A discredit to Samsung as a whole.

Terrible customer service. The representatives clearly have not been required to take any training courses in customer service. I was watching them treat each customer while i was waiting over 30 mins to get my number called (when i walked in they said it would only take 5 minutes to get seen). Every single rep was unprofessional and it was obvious they didnt want to be there.
I advise you to get warranty or trouble shooting issues done at your service provider or a large retail business like Best Buy who actually teach their employees how to treat customers.

I went there ¹⁄₁₅ cause my fast charger for new s6 edge stopped working. I called ahead and front desk lady said she has it in stock and I should come in. I went there 30 min trip, thru all that damn LA traffic. They ask you to take a number and sit. There was 3 Hispanic workers that acts like bunch of high school kids with no customer service orientation. My turn comes and this guy asks why are you here? My fast charger is broken and I called ahead and would like replacement under the warranty.
He checks for few second and said «we don’t have it in stock, try next week». I said «I called ahead», he checks back office for 3 sec and says «we don’t have it» I asked so I have no charger, and What can I do? He says you can buy one. He did literally nothing to help me or even cared. He looked at me like ‘Yo Bro This ain’t my problem. He didn’t even apologize for my inconvenience and they are Official Samsung store/​service center that helps Loyal Customers. WTF!!!
What’s even more intriguing is there are bunch of Korean Office workers that comes in and out of Back office, talking loud in Korean, treating us like invisible people. Making this place feel even more shitty and don’t give a Rats ass about customers. !!! !!!,
Long story short, that idiot, immature Latino boy didn’t do shit for me. I left that dreadful place and called AT&T, they took care of it in 2 min and said they will send me the New Charger in mail within 3 days. Saying that it is covered under the warranty, and apologized for inconvenience. TY AT&T~~~
I will never deal with this piece of shit store.

Before I visited this location I prepared for the worst. I read every review on here and was honestly super worried about my visit.
But thankfully my experience was great!
The service center is located on the 2^nd floor. When I walked in the 1^st thing I noticed was how bright and clean the store was. On the right side were Samsung phone models and a HUGE, very clear quality, tv. On the left side was a small wall with some accessories.
I was immediately greeted by 2 people. They first asked me if I was there for a repair or pick up. I had a repair and had to take a number. Because there were no other customers that needed help, I was helped right away.
I explained that my phone was no longer charging due to a broke charging usb port. They explained to me that it was past my warranty which I already expected. Then they asked if I had back everything up on my phone just in case. I hadn’t but I was assured that this location had never had an issue with wiping out contacts/​photos on phones being repaired and it was just to be careful/​safe.
Once I agreed to everything and understood the pricing ($ 65 + tax), I was told that it’d be about an hour and a half wait. And I was told that if it was finished sooner they would call.
After about an hour+ my mom received a call saying my phone was ready for pick up. When I went to retrieve it I was with a different employee (not the one who helped me) and she was extremely nice! She double checked that my phone was indeed charging. I went outside real quick and when I returned the employee and my mom were have a small chat! She had suggested some phones next time we need one and gave us some good tips with them.
I honestly was not expecting to have this pleasant of an experience here! Everything went smooth and had no complaints. And I’m glad my phone was fixed too!

This place did a good job. The receptionist is not the friendliest person though. She is so go-go-go…you know the type? The type that doesn’t look at the customer in their face, but tells them go here, sign that, pick a number! I imagine she feels as though she is very fast and efficient, but she leaves the customer with the feeling that they are being rushed and not really cared for. Even when you call the business, and she answers, she speaks to you as if she is in a rush, and has little patience. That is why it was so easy to spot who she was when I actually went to the business. It looks as if she was training a new girl, so I sure hope the new girl doesn’t pick up that rush rush mannerism.
But Kimberly handled my phone. She was cool and I was satisfied. Thus the 4 stars.

I went as soon as they opened and was #3 in line. My tech was kind and very knowledgeable about Samsung devices. After two hours I returned to pick up my phone and when asked to check the phone, I noticed that the problem was not solved. Although my tech made me feel as if he tried his best to solve the problem, the end result is that I have to send my phone to the Texas facility for repair. Apparently there is an issue with my mainboard and Samsung, even if under warranty, less than 6 months mind you, does not provide you with a new phone.
Going back to iPhone… what was I thinking???

Horrible service. I walked in as the first and only costumer at 10am and they made me get a ticket and wait 20 minutes sitting down while they chit-​chat among themselves. After finally calling me over the sit me with a 20 year old kid who didn’t even know what phone he was looking at (galaxy s6) after explaining him my problem with the black screen constantly going off he had to ask his manager which didn’t offer a solution neither inspected the phone and all they say is send it in for service directly to samsung. I am done with samsung. APPLE WOULD HAVE SOLVE THE ISSUE ON THE SPOT EVEN IF I HAD TO PAY. Screw this samsung location. Why even had a repair center that cannot repair their devices

I walked in yesterday, Saturday at 4:30PM hoping to fix the cracked screen/​digitizer on my Galaxy Tab 4. before they close the doors at 5P. I Picked up a number, waited 15 minutes, then called and was assisted by a gentleman name Will. In a nutshell, I express to Will that this tablet is my life and my wife and I cannot go through the weekend without it. He took the tablet, went to the back, came back out moments later and advise me to sit down and it will be ready in 15 min.
15 Minutes and it was done deal, good as new. Will went above and beyond the call to assure I had my tab before the doors closed. It did come with a price of $ 150.00 but it was well worth it and I was in and out in an hour. Thanks Will.

I read a lot of horrible reviews about this service center, but I am glad to say that I am not one of those unlucky customers.
You walk in, push the kiosk and receive a number ticket. You proceed to sign in with the receptionist, then you wait. I waited a good 8 – 10 minutes on a Friday at 12:30pm.
My Samsung representative was Dimer. Not much of a talker. He kind of just asked, «What’s wrong with it?» and laid out what the procedure would be and done. My rear camera was making loud focusing noises and my bluetooth was not working properly with Jay Bird earbuds. He said come back within 1.5 hours and bring in your Jay Bird earbuds. That was that.
2 hours later, I arrive. My phone is waiting for me at the receptionist desk. I hand them my ticket, get my phone test everything before signing the form. Everything worked. The most satisfied customer. I knew Dimer had to be a supervisor, because as he left, he stated your the employees, «Make sure you greet everyone that walked through the door.»

Dimer E… bomb. com
first of all it was a crazy long wait. after i talked to this guy i was well advised. .he knows how to convey his knowledge in a way where you can understand. .i also watched him deal with a customer that wasn’t too happy. hes top notch customer service and he’s a tech at that. .give him a bonus and keep that place open
kim tatarsky. …thnx D… lol

Meh, I understand Samsung employees have to follow their protocol but their warranty really is a joke.
Called their 1−888−987−4357 number and found out I have to either ship my phone to them and be without it for a week or ship the battery to them (The part in my phone that failed.) wait a week and a half to get my replacement battery.
The rep there told me to call this service center and it took 3 tries and 5+ minutes leaving my phone ringing to get someone to answer.
Phones battery turned into complete garbage after 9 months and completely dies at 30%.
My screen cracked month 10 and now they won’t replace the battery unless I have the screen replaced. (I want a new battery, not a new phone.)
Going to be taking my family off Samsung devices.

I have this Samsung store to thank, when I had lost all hope in getting a common error on my Samsung S5 phone fixed. They fixed it. My camera error resulted in having to swap out the camera on my phone but now I have my awesome phone back in working order I couldn’t be more thankful for the staffs transparency on resolution of getting my phone fixed.
THANKS AGAIN!

Pros: Fast service. Returned my phone within 2 hours. New screen is fantastic.
Cons: They returned my phone with a piece of paint missing on the bezel (note 4 has a painted bezel). Guys, this is $ 700 phone, a little bit more care please! A dude came out and said that they use only suction tools to remove the screen, and no hard tools. I understand that, but I gave you almost perfect phone and got back cosmetically-​damaged one. Besides, you have to be blind to not notice such a CHUNK OF PAINT missing after you removed old screen. Basically, they tried to make a fool out of me by saying that they did not do it and it appeared there by itself. I didn’t make a scene, took my phone and left. I will not deal with this center again.

Average service center
Very slow
Got help after a while.
But they helped.
But its too slow service

Im not going to re write what other’s have experience.
First, they need to fire the reception girl. (RUDE, RUDE, RUDE)
Second, they need to bring in new management to teach customer service.
Third, but last, JUST go get an IPHONE.
Samsung will never be in the same product level as Sony, or apple.
I made a mistake of buying S6 Active, with all the hypes, dropped out of my pocket sitting on chair, the case is broken. I have drop apple 6plus w/​o protective case many times and never had issue with the body. don’t bother take your phone there, they won’t service the ACTIVE. At&t was nice enough to replace my phone, in one visit.
Never again will buy Korean product again. and yes, I’m KOREAN.

Hard to believe that is the only service center for Samsung in all SoCal.
The interior is nice, it looks like best buy show room than a actual service center. I wish they use the whole space for service than a showcase. It is quite busy, I waited about 20 minutes and this was when the store just open.
They wasn’t able to fix my phone, service was mediocre at best. Some staff had no clue while some know what they doing but isn’t well communicated.

What took so long for Samsung to have their own dedicated Service Center/​Store? Who knows, but it’s a welcome addition. Rather than bring a phone or some other Samsung device to a service provider, or worse, send it away, this is a good place to go to.
Over the phone, it may get a little confusing, and after meeting the phone-​person in person at the store — I’m still mystified why it was difficult on the phone, but not a problem in person. Aaaanyway, park on the street or the validate (I think) the lot in their building.
The guy who tested my phone had some good advice, some observations that rang true, and if nothing else, things got cleaned up a bit — plus some of my hunches were validated.
They’ve been open now only about 7 months, but as word spreads, I think this will be a popular place. Who knows, it may already be so. When I went there around 6pm on a weekday, it was pretty quiet. Also, happily, there’s more than just one person helping out; they’re prepared for at least three at a time that I recall. I appreciated their time and the candor. And, am glad to have dropped in.

Never knew such thing existed in Los Angeles. I drove by this new Luxury Apartment/​Condo quite a few times but I only saw Starbucks but apparently, Samsung Service Center is located here.
It looks nice and clean. I mean it has to since it seems like they just opened not too long ago. I dont know much about service is here like everyone was saying but they were super nice when I walked in.
I was here to fix my Dad’s Samsung Galaxy Tab which wont turn on out of nowhere the night before. I thought it was the charger or whatever but it wasnt. I tried almost everything to make it work but it didnt. I was informed to come here from Verizon where Galaxy Tab was purchased.
I had to wait 30 minutes because there were a lot of people but I got what I wanted. They fixed it less than 5 minutes with no charge. I am glad I came here.
I dont know much about parking at the structure but I just street parkes right in front of the shop. This place would be the first place to come if I, I mean Dad, has any issues again with the Galaxy Tab (Sadly, thats the only Samsung product our family own except TVs).

When you go to a service center, you may expect two things:
1. Customer service.
2. Service for your product
Let’s work our way down the outline of disappointment.
1. Customer service
a. Counter Girl forgot to greet us but greeted the people who came after us just moments later. Either greet everyone or greet no one (but you should really just greet everyone).
b. Manager Man asked us why we even came here. «We don’t fix tablets.» Funny because we were told specifically to come here by the SAMSUNG reps at Best Buy who weren’t able to re-​flash it.
c. Tech Dude was the nicest one of all. He explained that they WILL fix tablets in the future but are running behind schedule and don’t have any parts right now. He said he’ll try to work with ours though.
**We were asked to leave the tablet there until Monday. It was Saturday evening when we dropped it off.
2. Service for your product
a. Tech Dude called Monday and told us he couldn’t get past the boot screen because the tablet was rooted. It was not rooted. It was bought brand new and no one who’s ever touched it is even tech savvy enough to do that.
b. They told us to send it in for manufacturer’s warranty but the service center could not even print us a SHIPPING LABEL. They told us to call the 800 number ourselves to get it. We did it right then and there to avoid issues later on. At least Tech Dude explained to the operator that he tried everything he could.
A fellow Unilocaler pointed out to me that the Samsung Service Center is on the second floor of The Vermont, the luxurious high-​rise apartments that opened last year. I took time to admire the two towers on my second visit, saving the trip from being a total loss.
And if you park in the structure behind the center, make sure to get your parking validated by Samsung. That’s pretty much the only useful thing they’ll do for you.