S & H Cleaners

‘Human Waste’!? Nope. And even if there was, or IF THERE WASN’T– Why would you initially tell a customer you can get a job done that you clearly couldn’t and didn’t. AND then make them pay for it. Literally grabbing my credit card out of my hand. I am still in awe and disbelief about the occurrence and will continue telling my story so that no one in the area is affected the same way with whatever they may trust you with. Yes it’s a ‘family’ run business– but that holds absolutely no value when you and your son have been nothing but pompous and rude to customers.

Just called to ask about a same day service. All they did was put me on hold (which meant me listening to really loud running water) and then they got on the phone and said «you have to come early morning bye» and then just hung up on me. Thanks but no thanks. I can take my business to any one of the other million dry cleaners.

used to be great — inexpensive and good. now, with the new owner, it’s a mess — he’s combative when the inevitable issues arise — never takes responsibility when something goes wrong, and insists on re-​charging for re-​doing an obvious foul-​up. adiós.

I don’t write reviews often, but felt the need to write about this dry cleaning service.
This guy is a jerk! I recently moved into the neighborhood and thought I would try the dry cleaner across the street… bad idea! It is expensive and I think the guy may be joking, but his sarcasm is highly unnecessary. Needless to say, I will be taking my business elsewhere.

Every day, we pass Mike and his crew at S & H to get to our parking garage. My husband and I try to surprise Mike when he’s not looking by shouting his name loudly and waving hello. We love getting our clothes cleaned here. Mike always has a smile for us and his team’s work is excellent and professional. We highly recommend S & H if you are living in DTLA, the Historic Core! We’re moving out of DTLA but we will continue to bring our clothes here because we love the service so much. We feel the appreciation S & H has for us as customers, and you don’t feel that very often.

AVOID AVOID AVOID. I should note I am not an avid Unilocaler but I do post when I feel I can save others money and frustration. Long story short this place shrunk all my pants, faded my jeans, and overall delivered the worst experience ever from a dry cleaners. So again, if you’re looking to not lose tons of $$$ in ruined clothes do yourself a favor and avoid this place like the plague.
Their prices are premium so you’re not getting any sort of discount or deal. Having said that, you have a ton of different options who will certainly provide better service.
I’m convinced any recent positive review is fake or written by people whose main concern is «friendliness» of the owner. I’m sorry, my concern is how my clothes turn out. And now that I’ve read some more reviews, this place seems to screw up pretty often. Not worth it stay away!!!

S & H Dry Cleaners is the best. Been patronize this business for over 18 years. The new owner «Mike» is great. I expect to continue my dry cleaning concerns here for another 18 more years.

WORST CLEANERS EVER AVOID AT ALL COSTS.
I brought in a pair of jeans because I wanted to clean them without shrinking them. I specifically stressed this to the guy there.
When I got the jeans back, they were not only shrunken beyond even being able to get my foot inside them, but faded and much rougher in texture. I thought he had given me the wrong jeans at first. They also SMELLED AWFUL. They smelled so bad that I had to wrap them in shrink wrap before I threw them away because they were stinking up my room.
Cleaning service — $ 30
New pair of jeans — $ 110
Total cost of using S H = $ 140 plus time

Needed a two-​piece suit and shirt turned around in a 24 hour window and they were able to accommodate my request. Owner (I presume) was super-​friendly and told me they would take good care of me. And they did. Have been back since with standard no-​rush dry cleaning and the result has been great every time!

NIGHTMARE
I have walked by this location a few times, and noticed that they have a sign saying that they do alterations.
When my father died a couple of years ago, I grabbed some of his very expensive Oxford shirts as a memento. I thought it would be cool to wear his shirts and think of him, you know?
They were a little too loose on me to wear professionally or socially, so I thought I would have them tailored to fit me, a little slimmer.
When I went in, I explained very clearly the provenance and the significance of the shirts, and I was clear about my concern that they would be able to perform the service. The owner was very confident that his guy could do it, nonchalant, even.
So I trusted him.
When I returned a week later, the shirts were RUINED. Every single one of them was just butchered. Uneven arm holes (like 3 inches of difference between the left and the right!), so tight across my chest that I had to suck in my chest to allow the buttons to reach the button holes, rough cuts, and unhemmed seams, just absolutely ruined. We’re not talking about slight variations, we’re talking about a 12-​year-​old working her mom’s sewing machine.
When I complained, the owner said «well, you were there when he was pinning the alterations!»
Look, I’m not a tailor, I have no idea how the measuring process works, or how the process is completed once the shirts have been pinned. I don’t particularly think I need to know that stuff — you’re the f*cking tailor!
I don’t care if you can or you can’t perform a service. What makes me so f*cking angry is that these assh*les knew damn well that they didn’t know what they were doing, and didn’t care. No-​one who takes any pride in their work could possibly have looked at that job and felt like they had completed the task in any reasonable way.
I would have had a lot more respect if they had just said, «Listen, we’re not really up to that kind of a job. Perhaps you should find a pro to take care of this.»
Just an awful, awful experience.

My go-​to dry cleaner. Friendly, professional, with quality work and fair prices. Great spot.

First Experience was Horrible!!!
My assistant took a purple silk blouse in on January 30, 2014. She went back a few days later to pick it up and Mike (the owner) said he couldn’t find it. He asked her to give him some more time to find it. Again, she went back a few days later… no blouse. He then told her he had sent it out and a machine broke and they could not find it. He then asked for more time to try and find it. Finally he said they couldn’t find it and he offered her $ 25 for a blouse that was less than a year old and that she had paid $ 90 plus tax at the outlet mall near Palm Springs. I called him today to try to resolve this for $ 65 (which I thought was reasonable) but he hung up the phone on me.

Located in the heart of Downtown LA and one of the closest Cleaners around my Apt. I ventured out to this Family owned Business. The Prices were reasonable compare to other local cleaners but I was not impressed with the service. Let me tell you why. I had several white polo and button down shirts and I specifically pointed out the stained areas. Once I got the cleaners after couple of days I noticed that the stains were still there. Plus I noticed that one of my button downs where missing and they placed a Different one. Right away I pointed out to Mike the owner and he insisted it was my shirt. So I told him that it was definitely not my shirt. He did apologized and luckily managed to find my shirt after several days later. What a mishap! So be careful with this shop my fellow Unilocalers! I hope this was useful.

So my husband just picked up some clothes from here… And the jackets he paid about $ 15 each to be cleaned still had lint on them and weren’t even pressed… Not cool. We will definitely not go back… It’d be amazing to have a good dry cleaner in the neighborhood since we live right around the corner and love to support small business, but that was such a waste of money.

Very fast and reliable cleaners. Reccomend it. The owners are very nice and ive never had a problem dropping or oicking up my clothes. To me this place is inexpensive but the quality is great.

I been serval times. To be honest, the first time I came here I wasn’t too impress by the owner’s customer service. I wanted my clothes done by the next day and he told me no, he was busy. But I kept coming back and realize that this is an extremely popular cleaner. They have the best price in town and they do a great job. Just make sure that you pick up your clothes through. They start selling some of the left behind clothes for dirt cheap. I have bought several pieces for under 5 bucks each. Whoo!!! That’s the money that I would have spent getting it clean.

HUGE PROBLEM HERE
This Unilocal review could have gone either way this morning. Honestly, I’m so over this place and will never return. Why, you ask? They ruin clothes and don’t take responsibility. What a mistake…
I took a dress I had only worn once before to them because it had a tiny stain on it the size of half a pinky toe nail but I felt like I wanted it crisp and clean for my Bachelorette Party in NYC. I was actually like savoring it. Not kidding.
So I get to NYC. I’m shopping the day of the Bach Party thinking like, I’m going to buy a belt for this dress and earrings and things and things and things that never because when I took it out of the protective plastic I found that it was RUINED. It looked a little acid washed to begin with (just in the packaging) but I was OK with that. There was a huge bleach spot basically right on the crotch.
WHAT A NIGHTMARE!
I brought it back to LA and explained the situation to the owner. He basically told me that it must have been something that happened in my luggage. Like my luggage bleached my dress. There was no logic there. Not a shred.
I will never bring anything there again and I suggest you don’t either. IF they would have taken responsibility and been like «Oh boy, let’s figure this out» I would have been so cool with that but that did not happen.
HUGE BUMMER ZONE

This isn’t a business, it’s a family, and you are paying a family to do your work
It lacks perfection and some professionalism, but they take a personal interest in you if you do in them. Odd, surprising and cool to find such a family-​oriented place on the bustle of Spring street. I trust them with my stuff over many others
Word to the wise: Treat Danny with respect. He’s looking out for you

Dear lord this place is expensive.
My first time here I brought some pants for a hem — $ 10
Cool I thought, but never bothered to look @ the dry cleaning prices. However, I brought in 3 items and the bill was almost $ 20. Now mind you… I’m used to paying maybe @ most $ 5 per item if that, but I know that EVERYTHING in DTLA is expensive & way overpriced. So although I was crazed by the prices I wasn’t suprised.
Probably the last time I’ll bring anything in here to get dry cleaned unless it’s an emergency.
Prices — expensive
Service — super nice staff & helpful
Location — assuming you live in Historic DT it’s pretty convenient
Hours– Open Mon-​Sat (they close early on Sat)
Turnover– Well when I wanted a hem it took them a day, dry cleaning on the other hand… dropped off on Sat morning & pick up is on Wed (you be the judge)

I walked in and took my jacket off. I showed the woman behind the desk what I needed.
Me: I need a button replaced here and there
Woman: Do you have the buttons
Me: I do not
Woman: Well when do you need this because he (referring to the old man measuring fabric by her reallllllly slowly) is super busy
Me: When would it be ready?
Old Man: (looks up and snaps at me) I can’t be stopping what I am doing to sew buttons!
Me: Ummm OK?
I grabbed my jacket and looked up the closest tailor. I then walked a block up to the next guy who was really nice and I had two new buttons within 10 minutes.
It was bizarre because I would have been fine with just leaving my jacket over night– I had no time restraints, but they never asked and just acted like I bugging them.
I don’t care if you are old and slow… I don’t mind– just try not to be a DICK to your potential customers. I found a new place because of this to use so, it worked out in the end.