Ruben’s Glass Service

Used Ruben’s for a new shower door and they installed it and it looks great. We had used Ruben’s years ago for our shower door and remembered their good service and decided to use them once more. Recommend Ruben’s for future work.

House was broken into. Needed to have Milgard Dual Pane double sliding door repaired and/​or replaced. Milgard Manufacting Co. recommended three businesses for replacement. We called them. Ruben’s Glass was very responsive and we were able to get this job done in a few days. The repairmen were knowledable, clean and completed the job expeditiously.

Dropped in to see if they could cut a simple square glass pane to fit into a lighting fixture. Other places told me the job was too small. Not Ruben’s. One look at the fixture and, «Five bucks okay?» Did it right there. I was in and out in 15 minutes. And the showroom makes it obvious these guys know what they’re doing. Would recommend them to anyone.

These people are really disorganized and unreliable… called them for an estimate they gave me a date but they came 2 days earlier but it was fine then they said they’ll have pricing the next day or 2, called them a few times and weeks later they said they lost all info on my job and the guy is in Florida… who has time for this crap?

Wow. What a colossal disappointment?!! From the first call to the last was nothing but miscommunications. I’d say the staff is lacking in social skills and perhaps to Ruben’s detriment.
I called Ruben’s because they were close and had installed mirrors for me 8 years ago. I now was moving one door over and called to find out what was involved in having them moved. I got a general estimate over the phone but they would need to come see the job to give me an absolute estimate which sounded reasonable. My first appt we arranged was changed so I called to confirm the change. Then a message was left that stated because I had not confirmed they had canceled the appt. Whoever I spoke with that changed the appt didn’t tell whoever called me to cancel the appt? Despite the mix up, they scheduled a new appt for days later. I called a couple more times to pin down an earlier appt due to schedule issues and they did eventually send a couple guys to the site. They weren’t there to give me an estimate, however, but they took down the mirrors and then asked for a $ 150 deposit before they could get back to me regarding the actual estimate. It took 2 ½ days of calling to get the estimate and it was then I was told the $ 150 was for the removal of the mirrors, not a deposit. I finally got the bid and it was for brand new mirrors, not installation of the mirrors they had taken down. I called back again to ask for an estimate to install my existing mirrors they had taken down. The estimate came in more than 3 times higher than we discussed or what I expected and I am now left with mirrors that I paid $ 150 to take down? It took another day to catch up with someone other than the front office girls who clearly need some assistance in customer service skills. Even the contacts email address on their website bounced because the address was no longer valid.
If it were just a couple mix ups here and there, I probably wouldn’t say a thing because I know things happen but every interaction was flawed. I think if I was told it would cost $ 150 to take them down and more than 3x that to put them up, I would have either called around or declined.
It was my fault I didn’t push harder for the actual estimate before someone took down the mirrors clearly. I’d say they need to tighten up their team communication practices, otherwise, they are going to have many more disgruntled reviews like this. I would not return to Ruben’s despite the convenience I’m sorry to say.

They promised to deliver a proper glass cut to fit in a display case and they we’re unable to do as promised!

I called Ruben’s today to order a piece of glass for a picture frame. The woman that answered the phone asked me:
1) What were the dimensions of the glass?
2) Would I be picking it up, or did I want it delivered?
3) Did I want them to install it in the frame?
Then she put me on hold.
Someone eventually picked up the phone and said «You wanted some glass for a window?» I said no, it was for a picture frame. He asked the dimensions and I said «The woman already asked all the questions.» He said «Well, she is very busy.» He seemed bothered that I asked why they were asking again. I told him the dimensions and that I wanted single thickness and he said «I’ll have to charge you $ 25.» That seemed high, so I called the next place on my list. The second place quoted a price of $ 15. Naturally, I went to the second place and was very happy that I paid almost half the price.
I gave them a one star rating because their price was so much higher for the same glass I got a few blocks from there.

I took my French Door in to have an 18×67 inch laminated pane replaced and it was done in about 5 hours. I had no problems whatsoever, but maybe I’m just one of those people willing (and able) to do a little legwork myself. I understand that not everyone can remove a door, tote it around, and then pick it up. If you can do that, or pay someone to do that, you’ll save about 85 bucks «and» they can look at the existing glass onsite in order to see if there is any sort of custom options needed (I didn’t even know what kind of glass I needed for sure).
Everyone was friendly, professional, and prompt. I had an idea of what the cost would be because I took the time to call, give them dimensions, and get a quote for having them come out or have me bring it to the shop (It «did» take them until late in the afternoon to get back to me because an estimator wasn’t in, but I followed up and got a quote in about 5 minutes). In fact, the cost of the replacement was $ 37 less than what I was quoted over the phone for a larger piece of glass (I thought it was 18×48 because I wasn’t home and was guessing).
As for the negative reviews… if someone speaks spanish to someone who also happens to speak english, it doesn’t mean anyone is passing secrets. People tend to communicate as efficiently as possible and, although everyone spoke english fluently, «just MAYBE» one or both of the people in question were a little more comfortable speaking spanish. This is Los Angeles; not Iceland. Get over it. I can’t speak to the issues about Ruben’s missing appointments because I called, got an estimate, brought it in, picked it up, and got a larger piece of glass for less money than the original quote.
I’ve been on Unilocal for quite some time, give both positive and negative reviews, and advise people to not be scared off by weird posts; whether it’s Ruben’s or anywhere else.

horrible customer service!!! they will hesitate to go out to your business or home to give you an estimate. they will tell you to get measurements yourself and after you give them your measurements they will send someone out to remeasure. i asked the receptionist why wouldnt they just send someone out to measure and give me the estimate right there on the spot? with an attitude she responded «we ask for you to measure so we can give you an estimate over the phone» i explained to her that i prefer that she send someone over so they can look at the thickness and slight tint of the window so i can get a accurate estimate. i would avoid this place at all cost!!! give them a call to confirm the horrible customer service!!!

Ruben’s installed the glass for my new shower several years ago (before I knew about Unilocal), so sorry for the long delay for this review. They came twice to measure — always on time. The installation was efficient, took a bit longer than I’d expected, but they were very detail-​oriented and wanted it all to be perfect. Everyone I dealt with there — at the office and at my home — was very helpful, pleasant and professional.

I’ve had a couple appointments with these guys and they are always late. They even canceled and rescheduled both times! The quality of service was fine the first time, although it took the tech 3 times as long as he said it would. The second service was terrible quality! I do not recommend these guys. Also the phone rep is not very helpful. I’ve spoken to hear numerous times and never get any results, i.e. a call back or my questions answered.

Very polite, showed up on time, worked quickly and I was charged my price quote.

I accidentally broke a window and my friend found this company online for me… I have NEVER broken anything in the house and every place I called either couldn’t come out as quickly as I needed them to OR wanted more money then I thought necessary to replace the broken window.
I called Rubins Glass Service, got a reasonable quote AND they would abide by my time limit rule (had to get it done in one hour on a SPECIFIC day). They were there on time and replaced the window however, when the job was done I was told, «You should have been charged more, but I’m only gonna charge you whats on the ‘estimate’ from your call-​in». He was nice enough, seemed professional and got the job done in a jiff.
The kicker to the review is that my house was broken into the next day and I’m not pointing fingers BUT the situation seems more then a bit suspect. Not to say they did it– who really knows who broke into the house– BUT… well, you get the picture. This house was RANDOMLY broken into the day after I get the new window installed. Hmmm… Coincidence or otherwise?
3 stars for timing, efficiency. and pricing.

Rubens an honest guy who will do a great job for you for the $$!:

they have the cheapest glass replacements for sliding patio doors. they also offer retro-​fit style windows/​frames that don’t require breaking any stucco.