Round the Clock Pest Control

This is a customer service review—
I was sitting in bed and saw something crawl on my collar and freaked out, as a friend of mine just got back from Costa Rica and brought home a few bed bugs from a sketchy hotel.
I was about to torch the place when I got Robert’s number from a friend who uses him to check out the entire set of dormitories for a local university.
Robert was extremely helpful and talked me out of lighting my place on fire, urged me to send pictures of what I had found, and quickly determined that my issue was in fact not bed bugs, but a simple case of carpet beetles.
We spoke on the phone 3 or 4 times and I felt like I was talking to an old friend. Robert is incredibly diligent, and it was readily apparent that his priority was making me feel safe and comfortable in my own home. None of this ‘business-​as-​usual’ talk; but instead real, empathetic, engaged conversation. So rare to find that nowadays.
If I should ever have an issue in the future, I’ve got him on speed dial. He even offered to stop by when in the area JUST to make sure I felt safe and free of bugs. I recommend this man and his company with the highest regard and endorsement possible. Thank you, Robert!

For a couple of weeks, my daughter was waking up in the morning with a few scattered bites (about 7) on her arms, legs and back. We couldn’t figure out what it was and spent one night researching what it could be on the internet. We concluded it could be bed bugs but we weren’t convinced. After watching a YouTube video on how to look for bed bugs, I came up empty handed. Needless to say, my daughter and I were freaked out and nervous about it. I decided that I wouldn’t have peace of mind until a professional could come and verify that we did or didn’t have bed bugs or some other pest. After spending another couple of hours researching pest control companies, I stumbled upon RTC Pest Control and called them first thing in the morning after a long sleepless night. I selected them based on their: a) Unilocal reviews, b) expertise with bed bugs, and 3) NESDCA certified K9 teams.
I spoke with Robert Gregorio the following day and he proceeded to ask me a series of questions to assess the situation. He was very informative and also informed me about the costs associated with doing a home inspection with the dogs vs no dogs. I decided to go for a visual inspection. He came to my home the same day I called and found evidence of bed bugs within the first 5 minutes (e.g., fecal matter, shell casings). Based on his inspection, he concluded it was early stages of infestation and in my daughters room only. We immediately set a time for them to come and both chemically treat and thermal heat treat my entire place to make sure that they hadn’t travel downstairs to the other rooms. Robert G. was great with answering all my questions and was calm and reassuring as I was even more creeped out at the thought of bed bugs in my daughter’s room.
As I live in a condominium, I had to get approvals from the mgmt company on site. Robert G. was a complete professional and provided all of the necessary information they needed to approve the treatment of my place. The next day Robert and Jerry came over and they were AWESOME! They truly did an amazing job dealing with the difficult conditions of my condo unit and the building. They were so nice, friendly and professional. I can’t say enough about Robert G and Jerry’s work that day. They are a great team. After they treated my place, Robert G. followed up with me several times that week to ask me if their had been any more bed bug bites or bed bugs citings. Approximately 1 week later, Robert G. came back with one of the trained beagles. He was great and found no evidence of bed bugs in my entire unit. We continue to remain BUG FREE! It’s been two weeks now and my daughter is sleeping peacefully again with no bites on her when she wakes up in the morning. If my daughter is happy, then I’m happy too. Thank you Robert G and Jerry for giving us peace of mind again.
It was a traumatizing experience but I’m relieved that RTC Pest Control was around to help me successful deal with the situation.

About a week ago I noticed these tiny little bugs in my room and was scared to death that they might be bed bugs. They weren’t on my bed but on my dresser that’s next to my window. I called a pest control co that I found here on Unilocal and they came by the next morning. He arrives walks in my room doesn’t look around and briefly takes a look at one of the bugs I managed to catch and put in a ziplock bag. Right away he says that they are bird mites and that there was probably a nest near my window. He then tells me that it will take two days to fumigate and quotes me a price charges me 75 for his lackluster consult. He left and I felt uneasy. So I ended up calling RTC randomly and a very sweet lady answered and told me someone would get back to me as soon as possible. A couple hours later I get a call from Efren. Broke the situation down really quick and he tells me that he’s in the area and could be at my spot in 16 mins! How dope is that?! :) He gets to my place and right off the bat is WAY more informative, friendly and thorough than the previous guy. He even went outside to check for nests and let me know that there weren’t any. He figured out that they were coming from my window AC unit. Birds were perching on my AC and the mites were getting into my room from there Anyways, long story short (as if it wasn’t really long already) Efren did the consult without charging me and quoted me a price that was $ 220 LESS than those other guys. Sign me up! Efren came by Tuesday and got the job done and gave me post fumigation instructions. So far so good! Haven’t seen any of those nasty mites. I will recommend RTC to anyone I know dealing with pests! Thank you RTC and thank you Efren for being so professional!

I got bed bugs from work and noticed some bites and my boss refereed me to Robert. Right when I texted Robert he responded right away! He’s always on his phone which isn’t a bad thing, since people who worry about having bed bugs, want to have their questions answered to have a peace of mind. Round the Clock Pest Control has excellent customer service and the bed bug k9’s are cute. Robert was very informative and constantly able to answer my questions properly and accurately. Would defiantly recommend this company to any friends and families who are suffering from pests.

I own an apartment complex I found out that I had a bee hive from honey bees. So I called Round The Clock Pest Control. I did not know what to expect, Efrein came out he was on time. He was very professional, knowledgable, cleaned up afterwards, and was friendly. They took care of the problem, kept me up to date at all times. They also replaced and updated my rat baits without me asking or mentioning it. I don’t normally right reviews but I had to, due to the level of service that I was provided. This type of service is a rarity, I strongly recommend Round The Clock Pest Control.

Let me start by saying… if you have, or you think you have BED BUGS … CALL Round the Clock Pest Control, and ask for Robert Gregorio. Robert came by our house yesterday to see if we had Bed Begs, as my parents had them in their home, as well as my brother in his apartment. First of all Robert has great communication skills, and via texting we kept in touch, and he showed up ON TIME! 2^nd, Robert was KIND, THOUGHTFUL, and VERY PROFESSIONAL, 3^rd he spent a good amount of time, SKILLFULLY looking for signs of Bed Bugs, 4^th he freely gave EXCELLENT INFORMATION on how to reduce PESTS in the house. GOOD NEWS was. we did NOT have BED BUGS… we had in the past… and I had steamed and vacuumed them away. (We were LUCKY) ALSO… never use the BOMBS as they just push the BUGS into the walls and appliances… making it even harder to GET RID of THEM… Needless to SAY… but I’ll say it anyway… if you think you have BED BUGS or know you have BED BUGS, ROBERT is your GO TO GUY!!! Give him a CALL. YOU will be HAPPY you did! thanks again, Robert!

after being exposed to bed bugs by a friend who didn’t know she had them until three weeks after i hung out on her sofa for four hours (the sofa being where she found them), i spent the subsequent six weeks freaking out that i may have them as well. every dark spot on the bed was terrifying, every strange creepy crawly feeling had me panicked. especially since i’m supposed to have 25 people in my house for thanksgiving in just a few short weeks. and despite never seeing live bugs, or evidence of said (beyond sinister spots here and there), i couldn’t shake the notion that the insidious beasts merely hadn’t grown to adulthood yet. i mean, how unlikely could it possibly be that i sat on a sofa where she later found LIVE BUGS IN THE MIDDLE OF THE DAY and *not* carried them home?
after setting c02 traps to no avail (which most would take as good news, but which i chalked up to user error), i finally decided to just pay for a canine inspection. i wanted to know for sure a) if i have them, and b) exactly where they are. over the past weekend, i submitted inquiries to two different local companies, neither of which bothered to get back to me, so this morning, i found round the clock pest control, hoping that if nothing else they could get a dog out here by friday (and thinking that was unlikely). here’s how it went.
7:50a — find them online via google, spend a few minutes researching them
8:01a — call. woman answers and pleasantly takes my info and tells me robert will call me back this morning.
9:37a — robert calls me back, advises me on his preferred treatment (because i mentioned the one i was leaning toward in the event we’re infested — oh, and by the way, the treatment he prefers is less expensive, and further, later research confirmed its success rates are the same as the one i’d mentioned wanting), and tells me he can be out between 3p and 5p — TODAY — as they have several other inspections in the area. i ask him if they can give me a 30-​minute heads up so i can blaze out of the office to meet them. he says that’s fine. as an afterthought, i ask how much it will be. he tells me a number that is exactly what i anticipated based on my research of the cost.
12:31p — robert calls me back to tell me that actually, they can come out any time, if i’m available. i say sure, i can be home by 1p. he says for me to do what i need to do, and he’ll call his guy and give him my number so we can coordinate.
12:46p — kenny calls me to ask when is good for me, we agree on 1:30p.
1:31p — kenny pulls up in front of my house, lets toby out of his truck to pee, and then knocks on my door around 1:35. he is pleasant, professional, and polite, and after i wrangled my cats to put them away, he and toby get started.
1:50p — inspection done, no hits (with him telling me after each and every room cleared). he does a visual inspection of our bedroom, since that’s where i thought i saw the activity. we chat for a few as i tell him about my aforementioned friend’s infestation, as well as another friend’s infestation (two friends within six weeks! across the country from one another!). i pay, he leaves.
1:55p — i text my mother in law to inform her that we’re clear and she doesn’t have to scramble to host thanksgiving. she responds, «yay!» which i think was probably accompanied by tears of relief.
if i’d known weeks ago that it would take a couple of hours — from contact to completion — to get the answer i sought, i would’ve called them way back then. it wasn’t cheap, but you can’t put a price on peace of mind. even if the results had been otherwise, at least i would KNOW, and the not knowing was the part that was killing me.
if ever i do have an infestation, no question these are the folks i’ll hire for the job. painless, professional, efficient — even from the inspection process (and honestly, they could’ve told me i have them and i’ve believed and paid for treatment, so let’s throw integrity in there as well). the poor reviews here i have to assume are either bad luck, weird expectations, or reviews of the wrong company, because these folks are top notch.

I wrongfully blamed this company for the fumigation of our house for bedbugs. They are merely the ones who come out with the dog to see if you have bed bugs. Their dogs found them in our house. I will have to get the name of the fumigation people because the bed bugs returned after they fumigated our house. Round the Clock is a very good company

My experience with Round the Clock was great and it was largely due to Robert Gregorio. I was devastated to discover that I had become LA’s next victim of bed bugs. While in my office on a Sunday, a Google search led me to Round the Clock. Within minutes of submitting an online quote I was contacted via email by Robert offering to answer any questions I might have. Fast forward one week and my bed bugs are gone! I have this company and its awesome employees to thank. Responsive, trustworthy, communicative and efficient — the
. PS. This is my first Unilocal review :)

Robert Gregorio helped me out in ways that no other company did. He went above and beyond to help me figure out what to do about my disabled fathers pest problem. His level of professionalism exceeded my greatest expectations. I felt comfortable and he gave me reputable advise when nobody else would give me the time of day. He’s a fabulous communicator and I would highly recommend requesting him. Robert Gregorio thanks a million!!!

Herby, I love Herby! He had the most soulful eyes. If there is a silver lining to bed bug inspections, it would be meeting these incredibly diligent dogs. They bring RELIEF to people’s lives.
Robert Gregorio and Herby make a great team. You can tell that Robert is kind to his canine partner, which was very important to me.

I’m a resident of Park La Brea and this is the 2^nd time we’ve had rats. Austen, Oliver, and Efren at Round the Clock provided exceptional customer service and concern for our problem, inspecting thoroughly and carefully. They actually killed a rat on the premises, greatly alleviating my concerns for our family and young son. All calls were answered or returned promptly and the follow-​up was truly wonderful in this day and age of indifferent customer care. They are true professionals and I would highly recommend their services to everyone.

Employee Oliver Mendoza is awesome!!!
Got lost in complex park labrea and he drove me to my door!!! Austin Padua helped and they made sure I was safe and sound! Great customer service!!!

I had a bed bug and carpet beetle problem at my house recently and needed to get rid of them ASAP! I called quite a few companies to come out for an inspection and a quote and Round the Clock Pest Control was by far the most reasonable and realistic.
Oliver and Efren came out and inspected my home inside and out and gave me a printed instruction and layout of my home to prepare for the treatment. They made the process educational and easy for any family to go through.
It has been a month now and I haven’t found a single bug of any kind in my home. Oliver and Efren truly did an outstanding job with 100% kill and leaving no chemical residue. It’s a great feeling to live in a bug-​free home especially with young kids.
I’ve received 2 phone calls from Oliver and not soliciting a sale but just to ensure I was happy with the product and service. Oliver and Efren are true professionals and I would recommend their services to all.
Thanks again!

Round the clock pest control was very friendly and efficient. They did a great job spraying our home with eco friendly products. We worked with Oliver and Efren and they made sure they got in all the nooks and crevices and also educated us on what to do afterwards and how to avoid infestation again. I highly recommend their services

After not receiving any return calls from two other companies, I was able to immediately get in touch with someone from Round The Clock on instant chat. Even though it was after hours, just minutes later I received a call from the owner Robert, and he set up an appointment for me for the next day, with another Robert –Robert Gregorio and his amazing beagle Herbie. Robert gave me his cell # and told me I could call him with any concerns or questions. Robert Gregorio and Herbie were prompt and completely professional, and I am so happy to report that they did not find any bedbugs, though they did find carpet beetles, which are much easier to get rid of. Herbie (and his trainer Robert) were great, and it was so incredible to watch them work and see the bond between them. I hope I never have another pest problem, but if I do, I’ll definitely be calling these guys. I highly recommend them!

Round the Clock has been serving my apartment complex for years, but having called a few times, I’ve noticed a huge improvement in customer care and service in recent months. They’ve always been more than competent in pest control. Now they’ve added quick service, clear communication, and great follow up in dealing with problems. I recommend them.

Now a days, the customer service that company’s provide is deemed more important than rates, for myself and the company I work for at least. I must say, RTC’s services and customer service are exceptional. My calls are returned within a reasonable amount of time. The reps. I communicate with, mainly Oliver, are friendly, knowledgeable and efficient. What more can be asked for.
I work in a field where bed bugs can show up at any given time. Employee’s obviously have to be extra cautious, but are rest assured knowing that upon a phone call, RTC is at our service. They know what they are doing and they do it well.
I highly recommend RTC.

I use Round The Clock (RTC) about 2 years ago for a bed bug problem and again this week for a rodent problem. Because of their professionalism and effectiveness, I will continue to use their services!
The first time I used them, I did not know anything about bed bugs. After calling numerous pest control places, I felt the most comfortable with RTC. I am so incredibly happy with the choice I made. They took care of the problem once and for all… bed bugs were gone!
This week, I had to call for a rodent problem. I called in the evening and I spoke to Robert and eventually, Oliver came into the picture. Both men were very friendly and communication was great! I felt Oliver was very efficient and very knowledgeable about what he was doing. Oliver was very patient, explained everything to me and I was very appreciative of his time and work! Thank you so much Oliver!

Cons:
— Really difficult to get a hold of, which EXTRA sucks (no pun intended) when you’re getting bit by bed bugs every night.
— Annoyingly defensive when I called them out on not following up.
— Did not tell me they needed 2 spaces to park the vehicle outside my building and was extremely defensive when I said otherwise.
Honestly, I’m the on trying to get rid of these bed bugs and I will do everything in my power to not be miserable and would have laid my body on the street to save a parking spot for the exterminators! (It worked out because it was street sweeping)
Pros:
— Work got done, no more bed bugs.
— Friendly when face to face.
— Puppies.