Quest Diagnostic Lab

The people were really kind and I was in and out of there really fast!

The worse customer service the guy on the front counter was extremely rude with their
client. Patient just forgot her insurance card in her vehicle this dude simply told her
go get a card i am closing in 5 minutes. Patient was there at 4:45 pm.
Please ask your Doctor not to refer you at this location.
Worse service.

Went here for blood and std tests. Went the first time and they forget the chlamydia and gonorrhea test. My doctor calls in and mentions they forgot it, so she ordered another one.
I set up my second appointment online and when i got there after waiting 15 min past my appointment time I asked the girl working there how much longer I have to wait. She mentioned 45 minutes, and then I pointed out that it’s over my appointment time… She then realized I had an appointment after making me wait 15 min past it…
Anyways she then asked me where my doctors order was because she couldn’t find it on the system. Called my doctor on the spot, luckily she answered. Them she told me to hand the phone to the receptionist where the receptionist put it on speaker. My doctor began sternly lecturing them because they weren’t accepting her faxes. The quest receptionist failed to receive them after my doctor tried to fax for 3 hours.
Then the lady working there said the fax machine was out of paper until 1 pm and that their supervisor had to come to replace it… Why do you need a supervisor to replace paper in a fax machine? Her story didn’t seem consistent. Also, how else would doctors who request immediate tests for patients be able to send data? If it’s not working until 1pm how many other doctors ran into similar issues?
TL-​DR
In the end, I have to go back a third time for a test they should have gotten the first time due to their incompetence to read my doctors form, and their incompetence have a working fax machine until 1 pm. They also hung up on my doctor when she tried telling them I was coming in.
Ultimately spent 16 $ in parking tickets, 4 hours lost from work, and 4 more hours from my doctors end and still don’t have the results I want. Definitely a terrible experience. I should add the same female worker did not seem remorseful at all when i tried explaining my situation to her. She said she couldn’t do any tests without a doctors consent or form. Well, what do you think my doctor was trying to do when you hung up on her? lol. The fax machine was down and you refused to talk to an order she was making. How is this my problem? Why do i have to pay the price?
Btw this was my first Unilocal review… Thats how bad it was. I hope no one has to deal with this haha.

My allergy doctor instructed me to get some blood work after some test results were conflicting. He gave me a slip of paperwork to go to this Diagnostic Lab on Hughes Ave, and all I had to do was make an appointment. I went to make my appointment via their computer automated system. When I showed up to my appointment, three people were behind the computer. One asked for paperwork, which I gladly handed him; the other man asked for my insurance card. Unfortunately I did not have my insurance card with me. I asked if they could look up my information, and was quickly denied that option. The older gentleman told me that either I show my insurance card or I had to pay. Thanks for the POOR AND TERRIBLE CUSTOMER SERVICE. If the establishment requires some insurance identification, then it should be added to their automated system. In addition, the gentleman should have been more accommodating because the entire room was filled with no one! I will definitely not come back and would rather have my blood test elsewhere than deal with incompetent individuals who are too lazy to go the extra mile and make the call to an insurance company. If I can truly rank this location it would be NEGATIVE STARS.
Side note: I was in and out of the office within 5 minutes and the lady at the gate still charged me the $ 1.50.

FYI: They don’t validate parking even though they’re located in the medical structure. And it’s $ 1.50 for every 15 minutes, cash only.
I had an 8:30 a.m. appointment so there was no wait. I was in and out in 15 minutes, everyone was very pleasant & professional.

My doctor sent me over here for routine blood work.
I try to act tough, but the idea of needles in my veins makes my hands start to sweat and my heart pound.
I told Carmen who took my blood that I was nervous, and she was really sweet. I have been told my veins are deeper than normal, so I was impressed with her skills for getting it right the first time. Most phlebotomists don’t. There was minimal pain, and she distracted me with conversation.
I really appreciated her making getting stabbed with a needle as pleasant as possible.