Pearl Recovery Retreat

THE BEST PLACE I can recommend. I had been for surgeries few times in Beverly Hills and this was the last one I stayed.
I am back at my home in San Francisco and I still feel their love, care, Compassion, charisma, dedication from all them
Every nurse had The Best Profesional training that recovery patients need when it comes about health and healing. They are incredible kind people with no attitude at all.
This place it has a great location in a posh Hotel it’s extremely clean, super quite which is important for resting and healing.
The parade of dedicated nurses coming and going looking after the patients is very unique and impresive I felt so confortable and confident about my recovery.
They drive You to all the appointments You will need to go with the assistance of a private nurse to your doctor’s visits.
The service is unbelievable efficient and You will really feel protect by great professionals who really care.
I had never seen a place like this before. Now that I am back at home recovering I wish I could have booked for more days. I really miss all the stuff.
Even the owner of the facility came to introduce herself that was very impresive.
Honestly This place is The Best…

Praise God for a place like this one that truly believes in genuinely caring for their patients. From the beginning to the end the staff was very informative, pleasant, and helpful. Seriously, I had the best nurses ever, omg, Ms. Marian and Ms. Mariam. I can’t thank you enough for being so attentive towards my needs.
If you are looking for a place that believes in excellent services all the way around, YOU MUST RESERVE at this location.
R.

Had Surgery yesterday Dr. Kasimian did my procedure recommended by Dr. Raj in Beverly Hills. surgery went well and Dr. Kasimian sent me here for my recovery and the nurses are very attentive. Great experience would recommend this place for any medical recovery that’s needed if you don’t want to be stuck in a typical hospital.

My experience was mixed. The person who picked me up from my procedure drove careful and slowly. Once I was transported to Pearl, The nurses were amazing. Very caring and attentive. The room was clean and beautiful. The food was adequate and healthy. You are charged for any extras, so be aware of it. At the end, they will hit you with a bill that adds 20% gratuity. It seems odd that they don’t give you options for tip considering that you are already paying almost $ 1.000 a night. The bad part about this place is that the floor where the recovery center is situated at, is also occupied by regular SLS hotel guests. At night, I could hear SLS guests being loud, and walking down the hallway completely intoxicated. The hallways are not monitored and Pearl likes to keep the doors ajar. Given how vulnerable I felt, I requested to keep my door closed at all times. Feeling unsafe is the last thing that you need when you are in pain and under the influence of pain killers. As much as I feel grateful for the great nursing care, Pearl does not provide a safe environment for its clients. For the amount of money that I paid, I could have hired a nurse and felt safe in my own home. No drunks or loud people disturbing my need to rest and sleep.

I called Pearl and spoke to Marina (I think that is her name, the patient coordinator) about the possibility of staying here to recover from an outpatient cancer procedure I was going to be having. I told her exactly the name of the procedure I was having and asked if I could stay there a few days to recover. She immediately launched into the nightly rates and how much things cost. She didn’t say much about their actual services. I asked how many beds they had available, and she was very hesitant to answer which raised some red flags. Then she said they can always expand the number of beds available based on demand. I gave her the dates I would be staying, and she said no problem, they do have availability. She took all my info, including my credit card number to hold the reservation. I gave her my doctor name and phone number. She said she would be emailing me paperwork to sign and we were all set. I can’t put my finger on it, but I didn’t have a good gut feeling when I got off the phone with her.
About three days went by, and I hadn’t received the paperwork yet in my email. So I called. They put me on hold, then said they would call me in an hour.
Marina called me about five hours later to tell me they could not honor my reservation after all, because they were booked. What? I said to her, you were not booked a few days ago when I called, and you said the number of beds could be expanded with demand. She just repeated in a robotic way that he could not honor my reservation. I asked her if it was because of the procedure I was having. She would not say yes or no, just that they were booked. This put me in a rage, as I knew she was bold faced lying to me on the phone. They were not suddenly booked, they obviously did not want to take on my condition and procedure. I would not have even been upset if they had been honest about it. But to be told over and over that they were suddenly booked and being bold faced lied to, I just couldn’t handle that. Very unprofessional. When I started to get ‘hot’ on the phone, just trying to get the truth out of Marina, she said, ’ this phone call is being recorded’. Was that supposed to scare me? She never should have taken my reservation in the first place if there was any doubt in her mind that they did not want to deal with my procedure. But to book me a spot and then lie about why they were yanking my reservation was just rude and unprofessional. They caused me a lot of undue stress.

I had excellent care and very attentive service at Pearl Recovery after having my submandibular salivary gland removed. The room was very nice too. The great service continued after my stay too. In my less than right mind after anesthesia, I gave them my business credit card instead of my personal card. I called and they switched the charges to the right cards without question and sent me the revised invoice while we were on the phone. The only thing I think that could be improved are the mashed potatoes… a very minor thing in comparison with perfection otherwise.

I could have taken better care of myself!!! They were late and rude when picking me up after the procedure. All requests had to be made multiple times and by the time they were filled, they weren’t needed anymore (water, pillows, food)
Nurses kept asking me what I wanted to do with my care (ie: do you want to ice your eyes, do you want to take your meds?) I didn’t know — it was up to them to tell me!!! And since they never communicated with each other, I had to let them know what the previous nurse did and what meds I was on since they didn’t seem to read the paperwork before entering my room.
When I asked for food, they tried to push jell-​o or broth on me rather than advising me that there was an entire menu to choose from. I understand the precaution but to not even let me know other options were available??? Glad I asked since the only good thing was the food!
I also didn’t like that they keep the door ajar rather than just use a key (keys used at night) I felt that my voice was heard in the hall and I had limited privacy from other hotel guests.
Once I was leaving — I waited so long for «assistance» that I just walked out on my own. I had arranged for transportation but since they had been so horrible with all their services, I arranged for other means to get to my doctor the next day.
The owner came and asked how things were going — I advised her of my issues and she just made excuses and never returned for an apology or gave me any sort of compensation for my discomfort at her facility.
They also nickle and dime you for every single thing (I brought my own gauze, q-​tips, ointment, etc… if not I would have been charged for the q-​tip to apply the ointment!!)
The best thing about staying there is that I now know to avoid it should I ever need after-​care again.

My care on Thursday afternoon and throughout the night was very good. The nurses were attentive and caring. I was in a lot of pain and unable to do anything for myself. They were on time with pain medication and cold packs. My husband stayed with me the entire time I was at the Pearl. Everything changed on Friday morning at 6 a.m. My new nurse was Karina. She was all business and made it clear that I was a burden and I needed to leave by 10:00 a.m. no matter what my condition. The owner of the Pearl came into my room (without asking permission) and my husband overheard her teling Karina that she needed my room for another patient.
I had not been out of bed since coming to the Pearl at 2:00 on Thursday. Karina removed my catheter at 6:00 a.m. and put me on a bedside commode to try to void and then LEFT THE ROOM ! She said nothing to my husband who was on his computer checking email. He didn’t know she was gone until he heard me say «I feel lightheaded». He jumped up, ran around the bed and caught me just as I passed out and fell forward. He yelled for help and the nurse came in. It took several minutes and smelling salts to bring me to. My husband thought that I was dead. Then, instead of keeping me longer at the recovery center for the second voiding attempt (my surgeon’s handbook states that each patient is given 2 attempts at voiding before the catheter is reinserted), Karina reinserted the catheter so they could get me out of the recovery center.
So, if the rooms aren’t full you will probably get good care but if they need your room for another patient, they will put your life at risk to get another paying patient in that room.

Wow. This facility turned out to be a godsend. Everyone in my family works in industries that require frequent travel, thus leaving me alone in town for an elective procedure. I turned to Pearl for my crucial first 24 hours of recovery (and they returned me to my doctor’s office the following morning after transporting me from the surgical center to Pearl the day before) and I cannot express how excellent the care AND the service are! The nursing staff is highly educated, knowledgable, well versed in the newest and most high tech options for recovery treatment… but beyond that, the nurses were so, so kind. I was attended to by Irina, Lena, Karisa and Marina and each time there was even a shift change, the nurse coming on duty was introduced to me by the departing staff member and my case updates were discussed. The transition was seamless. The room itself was so peaceful, quiet and clean that I was able to completely relax and focus on healing. The menu provided me with meal options that were tailored to my physical ability to eat them, tailored to the nutrient needs and dietary exclusions my case required and were offered, delivered, and cleared on time every time. Truly, however, the staff made this stay so worth it. They comforted me, boosted my morale and set the stage for what is looking to be a speedy healthy recovery. I can’t thank them enough! Very highly recommended!

PROS:
Great care, very attentive, good food, private, classy transport, discrete, quiet
CONS:
Pricey parking ($ 40/​day for valet), pricey extras like the drainage pads to protect the bed linens ($ 6/​per and I needed 5).
Prescription fills (my pain and antibiotics were free with my insurance but about $ 20 for Pearl to fill them for me.)
20% tip is optional, but they add it into your final bill, unlike restaurants who list optional tip amounts for 10%, 15%, 20%, but don’t include it.
RECOMMEND:
Bring the drainage pads that your doctor gives you to avoid that charge.
You only need your pain meds the first day so if you can fill them in advance, do so and bring them with you.
The first time I stayed, they didn’t include an optional tip, but they did the second time i stayed. I was annoyed and mentioned it since it seemed a bit slick, but I paid it (begrudgingly). I didn’t like the way they added it into my total charge, albeit optional. I also didn’t like the presumption of 20% given how expensive it is to stay there (at least for some people like me who already paid a lot for an elective procedure). In hindsight, if I wasn’t on meds, I would not have signed off on a 20% tip for 1 day, but would have left $ 25 – 30 for the nurses to get coffee/​donuts (I did this on my first stay) and $ 5 – 10 for housecleaning.
Be very careful to review your bill before signing it, especially since you’ll be under the influence of meds.
All in all, — great stay!

The rooms are nice and comfortable. The staff was fine — a few times I called and did get voicemail. Dinner was really good — breakfast was ordinary. What I found very upsetting were the extra charges — 15% gratuity to nurses (when I pointed out that a gratuity is not a mandatory charge, I was told it will be removed). And I was charged $ 10 for each disposable bed bad and each gauze. This was insane. I was under the impression all of your requirements were included for $ 925/​night. I don’t know if all the after care places charge like this, but it really seems excessive to me. And if you would like to add a stewed tomato to your breakfast, it is also $ 2.

I had the honor to stay at the SLS Hotel/​Pearl Recovery Retreat.
On January 30, 2014, I had the Gastric Sleeve Procedure. My doctor was Dr. Paya. I was an outpatient and needed to have one night care by caring, concerned and medically licensed professionals. Not only did I receive this care, upon my arrival, I was welcomed by Karina, Irina and Marina. I didn’t say my name and they already knew who and why I was there. Very impressive!!!
I was treated like royalty… I am not sure who got me set up in the most comfortable and inviting bed, as I was pretty much still feeling the after effects of the medication I was on. This said, these ladies took phenomenal care of me. They were concerned and wanted me to get some rest… but, most importantly if I needed anything they were there for me.
I was checked on many times throughout the night. However, during the times I was checked on, I didn’t even notice they were there. Doors were not slammed, when I was spoken to, it was soft and quietly. Everyone took such great care of me. When the night shift changed, I then had Olga, she had the same demeanor as the other nurses.
I recommend SLS/​Pearl Recovery Retreat for all your medical needs. You will NOT be disappointed!
To Karina, Irina, Marina and Olga… THANK YOU so much for taking such excellent care of me!!!

I stayed at PEARL Recovery Retreat from 3-​25-​2013 until 3-​27-​2013. From the moment I was picked up by my personal nurse Mary Lou from Pearl Recovery until the moment I left,…I can honestly say that I was more than pampered. ALL of my nurses were so kind and on the ball with my meds. The nurses really make or break a place and I want to personally thank the owners Isabella and Karina, but especially the nurses… Mary Lou, Lana G., Ani, Asa and Miriam.
These 5 nurses are awesome and I love them!!!
My whole experience at PEARL was amazing.
Only downside was the ugly drab décor of the rooms, but then again I wasn’t there to decorate I was there to recover from surgery. LOL
Thank you all again.
Lisa

I just stayed at the Pearl Recovery Center in the SLS Hotel two weeks ago (June 26 – 27) after having surgery. I was a little skeptical because of the negative reviews that immediately pop up (more positive reviews are filtered and you need to look for them at the bottom). That being said, my experience was really wonderful. They picked me up in a car from the surgery center and brought me to the hotel room — which is a really nice room converted to a recovery room with an adjustable bed, etc. Too bad I wasn’t vacationing and could enjoy it more!
Ani was my main nurse and she was absolutely amazing! Friendly, funny, helpful, honest, and completely took care of every need that I had and didn’t make me feel awkward for having to call her to help me every time I needed to go to the bathroom or get something. She and the other nurses gave me my meds on time, gave me advice, made sure I ate when I needed to and responded to my every need. The food was fantastic too — especially since it comes from the hotel restaurant!
I was told that it would be no problem to add an additional night onto my stay if I wanted to. However, when I tried to do that about a few days before my surgery, they told me that the Recovery rooms were all booked now and that the hotel was completely booked too so I couldn’t even do a regular room there. I did end up calling the hotel and in fact got a regular room… and was told it was the last room available. (I guess the Mets were staying at the hotel for their game). I figured that I’d just move to my regular room the very next day and take care of myself. Well… I realized once I was at Pearl, how much help I would need and that I wouldn’t be able to stay in my regular room without any assistance. Without hardly any hesitation, they told me that once I transferred to my regular room, they would just convert me over to a «Recovery» room and a nurse would come to me and care for me the same as they had the night before. Since I didn’t have the adjustable bed, they set up the pillows in a way that was conducive to my movement and I received pretty much the same care as I did when I was on the Recovery floor.
Why the 4 stars instead of 5? Ani was AMAZING. The other nurses were fine and friendly and nice, just not as above and beyond as she was. And I did have some trouble with the other nurses forgetting to bring a key to my «regular guest room» the second day so I either had to wait for them to go get the key to go to the bathroom, or once had to somehow get out of bed myself to answer the door (which defeats my need for them to come help me — I had stomach surgery.) Otherwise, my stay was fantastic and my experience in the actual «Pearl Recovery Room» itself was great and felt they accommodated me as best they could in my regular room at a last minute’s notice. Would highly recommend.

Wow. I am very glad that I did not read the reviews before staying at Pearl. I even had to double check to make sure this was the same facility at the SLS hotel that I stayed at. I have stayed at Jade recovery center (see my review) but was recommended Pearl by my physician. Since they were similar in price I decided it wouldn’t hurt to have a change and try a new place. As the ambulance brought me up through the back way up to my room I was greeted in the hallway by the owner. The room was already prepared for my arrival with pillows and chux being laid out. The extra bed for my guest was already made so I had no problems with the accommodations. The rooms were very modern and the bed was adjustable to maximize my comfort level. The food throughout the stay was fantastic as it was prepared by the same kitchen that is part of the well known Bazaar restaurant. A few hours before each meal the nurse would bring in a menu so you could Chose exactly what you wanted, the portions were huge. In between meal times the nurses made protein shakes of fruit infused Greek yogurt which helped provide a nice base for all the pain pills I was taking. Being an RN myself for post surgical patients I would say that I definitely have the credentials of what to expect for post op care. All the nurses were good, some I got along with better than others. My only reason for the four stars was the fact that once nursing care was no longer needed we were unable to stay in the room paying the regular hotel nightly fee. Even though I no longer needed the ²⁴⁄₇ nursing care it was a huge burden to switch hotels, unlike when I stayed at Jade at the Palmor hotel. I think that might be out of Pearls control but other than that my stay was great and I would definitely stay again for any other post op recoveries.

I think the Pearl Recovery Retreat is one of the best facility. I would highly recommend!

Noticed that Unilocal had filtered my review so as other 13 positive reviews of that business. My impression that Unilocal filtering majority of positive reviews and leaving only those few negative of people that actualy don’t even Unilocal and have one or two false and negative reviews left to harm honest businesses.

I would strongly recommend Pearl Recovery Retreat. Following an out-​patient procedure I was expecting nothing less than the optimum which is precisely what I received. Following a procedure, comfort was of most importance to me. In very few words, Pearl provided me with discretion, comfort, care & tranquility.

DO NOT USE THIS AFTERCARE FACILITY. I agree completely with New C. I had facial surgery done by Jason Diamond MD. If I hadn’t taken my friend who was an active RN with me who stayed with me 24 hours a day, catching all the medication errors, etc., I don’t know what would have happened. Dr. Zouliman did my canthoplasty and only he seemed to be sympathetic or believe what I told them about Pearl. I felt like Janet, Dr. Diamond’s nurse and Dr. Diamond didn’t take my complaints seriously. Stay at the PENINSULA (my favorite) or another hotel of your choice and hire a private RN. The PEARL Recovery Retreat is a NIGHTMARE.

Last week I stayed overnight here after a facelift and full-​face laser. It was the best experience! Everything was handled well – making the reservation, transporation, and especially my care. I had 3 great nurses (I was there for 3 shifts) and each one was excellent – genuine, caring, efficient. I felt totally confident that I was getting the absolute best care. The food was great too – I ordered oatmeal for breakfast and it was the real thing – steel cut oats. I so appreciated everything.