Park Place at LAX

We love this Park and Ride. We have used it about 8 times now. Every time we wait no longer than 10 minutes for a pick up and the drivers are friendly and help with our luggage. Issac C. was our driver today and he went out of his way to smile and lift our heavy suitcases into the shuttle.

Awful experience booked online at
Showed up day of our flight to have Park Place at LAX rudely yell «We’re full! you can’t park here!» with cigarette smoke blowing into our car. Apparently the reservation didn’t matter. ?
Will never book through
again.

All around great experience. They were helpful, provided great customer service, inexpensive and delivered but they promised. What’s not to like?

I still say STAY AWAY FROM THESE CROOKS! They refuse to answer my phone calls and emails regarding my complaint. Their employees stole money and items from my car while it was parked in their lot. They broke the latch on my armrest storage compartment. Park here at your own risk.

You get what you pay for. Cheap parking but their shuttle service is a hot mess. They passed me twice while I waited exactly where I said I would.

Never park here again, rates were great, but parking lot did nor keep up with their agreement. I paid for interior parking for 8 days. Upon picking up our car it was evident our car had been parked outside as there was rain during our absence. We also waited 30 minutes to be picked up from airport. Park @ LAX cannot be trusted

I don’t know who was working when the other bad reviews came in but the dude who checked me in was pretty cool. My battery died and I told him I left it running and he said they would park it right away and not to worry. I also asked if I needed an über to get back to my hotel but they said it would be fine to drop me off on the way. Really nice guys Khalid and Joe. Will update when I return and if the experience is as good as the way in they get 5 stars.

This is the wrong information for this company 2 years old and phone number is wrong.
I had to take an extra $ 20 über to get picked up after an housing flight because I could find there number & they had my email wrong so never received confirmation via email
Real Name is called :
THE PARK AT LAX — Take note

Worst parking place ever. Made me wait over 40 minutes at the terminal before they came to pick me up. Horrible service.

Parking here was pretty okay. We got a Groupon that made the pricing reasonable/​about even with taking an Über. They were great about picking us up when we came back from our trip. Waiting to go to the airport, though, we just sat outside while they chatted inside, telling us they’d take us in a minute. I’m not sure if this is because they wanted us to pay for the VIP service or what, but it was pretty bad customer service.
They also park your car for you, which could be a positive or negative depending on your point of view (for me, it’s a negative).
All in all, though, a fine experience. Paying for airport parking sucks in general, but these guys were okay.

These guys literally STOLE my car. Seriously.
I am out of the country a lot. I asked them if I could leave it for long periods of time and just pay when I got back. They said no problem and told me there was a Viper that had been there for over three years.
I left for a year, came back and paid. No problems. Gave them the car again a few weeks later, told them I would be gone a long time. They remembered me. Said no problem.
When I returned 18 months later they said my car had been auctioned and sold. I left an email address to contact me with any problems. They never emailed me.
I got a lawyer but evidently their ducks were in a row legally. They clearly know how to steal cars by the letter of the law. They said they auctioned my $ 25,000 car for $ 2,000 to cover the money I owed them. I would bet my left arm that the buyer was one of their friends or family members of business associates. And when they sold my car for a huge profit, some of that money came back to them. What other motivation would they have to do this? They knew I was coming back and I would pay them every cent they were owed. Who would abandon a $ 25k car over $ 2,000?
So ya, I will not be leaving my car with Park Place at LAX in the future. I would recommend you not do so either…

This place definitely deserves more credit than it gets regularly.
I have dropped my car off, twice, gotten a shuttle to the airport within ten minutes and had no issues whatsoever. I feel somewhat obligated to tip the driver and, unfortunately, frequently don’t carry cash. This is likely due to the smaller format of their shuttle in my eyes. Not a huge issue but worth noting.
Upon return they picked me up faster than Joe’s parking (which is a «premium» lot based on location) and got me back to my car waiting. Shorter lines, less time waiting to pay, quick pick ups, and lots of extra services offered.
Last time I flew I got an awesome car wash and came back to a perfectly clean car.
Did I mention it’s something like 6 $ per day to park here?
I tried Joe’s last time I parked, I’ll never be changing again. Thanks for the awesome service!

The shady characters at this place made us reluctant to leave our car but we were running late and had no choice. They’re too far from the airport so they’re very inconvenient. The price was good but that’s only because they suck and no one in their right mind would pay more. Additionally, every other parking place has regular shuttles circulating around the airport but this place requires you get your bags and then be waiting at the curb before they will even send a shuttle to get you and that took 40 minutes! When it finally arrived it was full and we waited 20 minutes for another shuttle. Adding insult to injury, when the shuttle arrived the driver was very rude and unprofessional. Avoid this place like the plague! There are many others that are much more convenient and put their customers first.

Apparently The Park at LAX and Park Place at LAX are the same. Wish I would have known that the first time I saw the shuttle for the The Park at LAX. Worst operation I have ever seen. I know its the holidays but c’mon, really? I just waited close to an hour for them to find my car! There was absolutely no organization whatsoever. I have actually parked here before but it seems this place took a nose dive. Never again.

We’d been using this place all year, it was pretty descent. We decided to use them during the holidays and here is why I’ll never go back:
1. We missed our flight, because we had to wait over 20 minutes to get picked up even though we were the only customers
2. We waited 30 minutes to get picked up upon our return (they promise 10 – 15 minutes)
3. They charged twice during the holidays as much as they usually do, with half as good of service
4. When I told the customer service about this, he didn’t care AT ALL

I’m not sure why everyone’s giving low stars but I just had such an amazing experience, I specifically made a Unilocal account just so I can write this review.
First of all, it’s so cheap! I usually pay $ 25 each way for a shuttle but this time I had to go straight from work to the airport so I decided to take my own car. Parking came out to $ 28 for 4 nights!
I parked my car in the front, unloaded my car, signed some paperwork and waited a couple minutes for their courtesy shuttle to take me to the airport. Easy. After my flight returned I just called and asked for a shuttle pick up as I was walking to the pick up line. By the time I got there I only had to wait a few minutes before the shuttle arrived.
My car was already parked in the front when I got there. I just had to go inside, make my payment, and grab the keys. Now the best part of this whole experience comes here… I walk up to my car to see that it has been washed spotless! It as even vacuumed. Now I know that’s a service offered for an added cost but I never requested it, and also never got charged for it. Greatest customer service I’ve ever had, and all for a low cost of $ 28. Absolutely recommend!

These guys get a bad rap so I continue to update my review after each time I use their service (not really, that is too much work).
I used these guys twice since my last review and had to cancel once because I was late for my flight (park at the airport for $ 30/day…yes, I’m crying inside). I had no issues with same day cancellation.
My most recent experience here was again, top notch. Because I’m an avid lot user…
…I parked my car in front (unloading spot)
…Separated my car key from my other keys (some moron claimed that these guys went to his home and stole from him… well, I guess that could be true… making the gentleman not a moron…)
…Printed out claim
They always over-​estimate the drop off wait so get there with ample time just in case. I was quoted 15 minutes but the driver took me in 5, which is always the case. I think it is because they have a smaller lot and as a result they don’t have a big rush of people.
Pick up has always been a breeze. Usually a 5 – 10 minute wait. This last time I waited for literally a minute! The staff is always super pleasant (totally has NOTHING to do with one telling me I smelled nice and another telling me that there was NO WAY I was celebrating my 30^th birthday). I’m such a sucker.
They also have covered parking if you have a nice car. My car is dingy so I don’t care.
And WTF is going on with the price. It fluctuates from 5.95 to 7.95. This last time was 5.95 per day plus 7.99 fee… I’m not complaining.

I’ve parked at a lot of places around LAX and chose this one for price. Turns out I didn’t read the fine print and they charge $ 1 extra for SUVs — mind you, I drive an RDX, which is an extremely small SUV. I understand car washes charging extra, but is it really harder to park my little SUV? At least if you’re going to charge more, be upfront and don’t put it in the fine print.
The place is in a shady (and not by trees, but by neighborhood) south of the airport. The valet isn’t really, rather I parked my car in the lot and forked over my keys to a guy behind the desk so that could move it presumably to covered parking. Who knows if it was really covered or not. There is a big open lot and I didn’t see the indoor parking, but I have no proof otherwise.
The shuttle to the airport was fine, but I had to wait outside well over 30 minutes and three phone calls later for a shuttle to pick me up. When the shuttle did arrive, it had a different name on it which was odd and confusing. The driver was nice enough.
My car was moved back near the office when I got there. When I went in to pay, I was hit with the $ 1/​day charge for my SUV. I will not use this company again. I hope the extra $ 8 they charged me was worth it.

We hv used this place a few times. It’s not that close to the airport. You have to wait about 20 – 35 min usually before the driver is ready to take the next set of ppl to the airport. On Friday it takes a while to drop people off and extra ten minutes to get directly to the united terminal once you are in lax since it’s the last terminal. U can pay an extra $ 15 to be taken and dropped off at ur terminal immediately if you don’t want to wait for other ppl to go in the shared shuttle.
We had a small car phone charger stolen from the car. Also, my trunk and door handles were a little sticky when I got my car back this time. There should have been no need to check my trunk! :/​
The 1 (800) 606‑7275 number on the confirmation sheet is wrong! Does not connect u to the operator when u call to get a ride to the parking lot when u return. Annoying. Use this number +1 (310) 337−9000×0 for operator.

Damaged my vehicle and refused to replace part — car parkers beware. They broke my shifter and refused to replace it saying it was wear and tear.
I picked up the car at 1 am and was given assurances that this is normal and I could expect restitution or refund of my fees. They never returned my calls until I threatened that I’d dispute the charge. The «manager» I spoke to yelled at me and looked for every reason to blame me and come up with new reasons to be unprofessional.
They own multiple lots under different names: LAX Park Place, The Park at LAX, The Park Place and maybe more when they have so many bad reviews the owner changes the name again.
You can see the numerous horrible reviews on this place. You might get lucky once with no problems but don’t count on it. Clearly the owner is getting enough money that a good business practice doesn’t matter.