Palisades Urgent Care

Okay so I don’t write many reviews but this experience deserves my time and attention. Dr Van and her assistant Dalia are amazing! I have never had a good experience at an urgent care in my life. This place doesn’t even feel like the typical urgent care center. I felt like I was seeing my regular doctor. The service was fast and efficient. The paperwork was easy and the wait time was less than 10 minutes (including the time spent on paperwork). Dr. Van was extremely thorough in her examination process as well as educational. She left me feeling confident in her diagnosis which was different than my last 3 visits this month to other doctors and urgent care centers for the same drawn out sickness! Thank you Dr. Van and Dalia!

Appalling front desk person — unable
To function, simply doesn’t know
What to do. Takes 45 mins to admit one patient.

Love stepping in and getting quick vitamin shots
Mila is awesome
Love it here very holistic

Where do I start, first off MILA Y. Is the best, greatest office manager. So pleasant and helpful, she goes out of her way and gives you superior attention, appointment reminders, follow up calls etc. She’s a huge part of the palisades urgent care. 2 thumbs up and five stars !! Thanks MILA

My favorite Urgent Care! I came here once when I was in the area, and now I drive here from Beverly Hills every time I need to go see a doctor. Myra at the front desk is always super sweet and caring. She’s quick to put you in a room and gets your doctor as soon as possible. It has never taken over 5 minutes for me to see a doctor. My favorite doctor is Dr. Karen. She is absolutely wonderful, personable, and knows exactly what she’s doing. She is super informative and answers any questions I may have. I will always come to her– she truly cares about her patients!

She is a ridiculous and frazzled woman. She seems lost and unfit to practice medicine. NEVER go here.

Dr Van is a superior diagnostician, but her office is run like it’s 1982. Long waits, no email, and you have about a 10% chance of reaching a person when you call (the only way to contact the office). Further, the miniscule staff seems to have a high turn-​over, not aided by the fact that few of them seem to know how to do their job properly (I had constant trouble getting prescriptions re-​written or sent to a pharmacy in anything under a week). Also, don’t be shocked if you are frequently recommended to take some kind of medication or supplement they just happen to sell on the premises. Also, as an «urgent care» facility their hours are really limited, including an hour closed for lunch. My experience there started out great in terms of straight-​up treatment… then it just deteriorated over time.

I don’t think they get the meaning of urgent care .
I have been sick for two weeks with a killer cold that was not getting better .
I did all the normal things like rest hydrate vitamin c and cold meds at night .
After an hour wait when I get seen all they prescribe me is cough syrup with codeine!
Not really thinking at this point it would be bacterial, or even try antibiotics to knock it out. Just cough syrup that made me feel worse and now to go to another doctor who can adequately treat me .
You’re better off going to cvs and picking up NyQuil.

We were visiting grandparents in the Palisades when my son hurt his hand at camp. We took him to urgent care to see if it was fractured. The doctor wrapped it and sent us to Tower Imaging for an x-​ray. She said she would call us with the results to see if he needed a cast that evening (Tuesday) or the next morning (Wednesday). We drove in to Santa Monica and did the x-​ray, but we never heard back from her that evening and Wednesday the urgent center is actually closed (which she failed to mention!). I would never go back to this place and I recommend everyone drive in to Santa Monica, rather than go to this place in the Palisades.

Emily is the best. The vitamin infusion treatments make you feel great. Well worth it.

This is a terrible unpleasant thoughtless unprofessional place. I was left in a little room for 25 minutes and would still be there if I hadn’t asked what the problem was. The receptionist claimed she couldn’t find me in the system after taking my name and verifying I had been there before. She had no understandable response or apology as to why I had been left in the room without any indication of an issue. They deserve negative stars.

Worst experience… I wouldn’t recommend this place to anyone ever in life unless you want to waste time, money, and get absolutely no help. Spend the extra time and go to west coast urgent care in Santa Monica. It’s overpriced and overrated. If you care about your health visit a DIFFERENT DOCTOR. I wish there were negative stars to give. I went in with severe throat, nose, ear, & body aches only to be urged to do a $ 185 vitamin injection which I did (that part was cool) and take some Advil. 3 days later I’m sicker than ever with sharp pains in my ears, neck, and throat. So I go back in thinking she would do the right thing and just order me a z pack which I should have gotten the first day and would probably be feeling better by now. Since I’m a cash patient who paid $ 185 for the original (Advil) visit and $ 185 for holistic vitamins I was expecting a $ 20 visit if not free for her to just write me a prescription… that was not the case it was $ 75 just to see her again and that’s no guarantee she would give me the antibiotics needed. I understand protocol and all of that… rules and regulations. I don’t expect anyone to jeopardize their practice or license but be HUMAN, be kind, and go the extra mile for a local patient who maybe you possibly misdiagnosed to begin with. It would have taken 1 minute to reevaluate my situation. Now I will have to visit another doc and come out of pocket but hey that’s he breaks right? I’ll know for next time… hopefully there won’t be a next time. Unilocaling is rare for me and I’m a cool person so I hate to be negative but my experience wasn’t pleasant. That being said I’m sure she’s a lovely person but just doesn’t have that «go the extra mile» gene in her.

Pacific Palisades Wellness Center is such a wonderful resource. It is not easy to find IV drips. I am a huge fan of them, and I have been delighted with the treatments and results experiences here. Emily is so smooth with the needle, and so knowledgeable. She also puts the nurse in nursing with her personal care and her committment to making her patients as comfortable as possible. And I feel great!

I went into the Palisades Urgent Care right around closing time on a Saturday. They took me in. They take my Insurance and since they could not verify my Insurance on a Saturday did not charge me the full fee on that day. They were nice enough and helpful but my experience post visit was not professional. I hate long reviews but I think it’s important to point this out as I think this is BAD practice.
The Monday after my Saturday visit, I received a call from the lady at the front desk stating that my insurance did not match when she called United Health Care’s number (mind you there are several versions of United Health Care). She was not calling the right number. I told her I would call back the next day with the correct number/​info.
The next day she called me before I called her stating she was going to have to charge my credit card another $ 140.00 because my insurance was not accurate.
They are in our network so there is NO reason why they shouldn’t have taken my insurance. My HR director called her back and said we will get a number so you can speak to someone LIVE at the UHC office we use and bill them for the claim. My HR director said she would call back the next morning by 9:30 and give her the info.
We had the correct info so that the Urgent Care could speak with someone live at the insurance company but when we called back, they were closed. My HR Director left 2 messages. Noone returned the call. They had ended up charging my credit card earlier that week anyway so there was no point in all of our work to get them in touch with the UHC insurance office. I left a specific message for Dr. Van to call me back and she never did.
They should have billed my insurance company instead of charging me since they are showing up in the network and they avoided this. I am letting anyone looking at Unilocal reviews to be aware of this. I would not recommend going to this Urgent Care office.