Pain Relief Center

I went to the Pain Relief Center last week last week and although I got a good adjustment from Dr. Tom, I had to wait a bit. Fortunately they take my insurance, which was awesome. After speaking with two different front desk staff (who were clueless), I finally spoke with Lisa who answered all of my questions. She was knowledgeable, helpful and patient. So appreciated, as I was in pain and needed answers. Thanks again, and I’ll definitely be back to also try a massage!

Lisa again. What an incredibly unprofessional employee to present to the public for what may be a skilled set of practitioners (and one of this Center’s practitioners I know to be skilled). With keen competition for good chiropractic services in the area, how you accommodate and handle the medical business concerns of patients is extremely important. Considering what may be a painful medical situation that causes one to seek the services of a chiropractor in the first place, to then deal with unresponsive, misleading and untruthful behavior, is tantamount to extra «hurt» on top of hurt.
May I recommend to those interested to seek the whole of a holistic approach to healing and relief at another establishment.

Never actually made it in… Lisa answered the phone. Enough said.

Tom is a great chiropractor!!! I’ve been to many so I’d say I’m a chiro expert. Tom is one of the best! Also love Lilly for massage to target specific problem areas. She is very knowledgeable. Or Samai for an all over body massage.

Kimberly is amazing! She is extremely knowledgeable and has been successfully helping me work through chronic and acute back pain, as well as providing constructive steps on how to subside the pain long term. Not only is she well versed in her field, she is kind, caring and incredibly intuitive. I walk in and before saying anything, she already knows what my body needs. Highly recommend!

I haven’t been able to move my neck for three weeks. I am so grateful that I was able to get an appointment, get a massage and see Dr. Thom. I can look over my shoulder for the first time in weeks! I do a lot of body work, acupuncture and yoga, but this was clearly the thing I needed. Thanks PRC!

Excellent health care, caring practitioners and reasonable prices. The energy is positive and upbeat and the front desk is helpful with insurance verification. The massage therapists are top of the line, the acupuncturists are amazing and the chiropractor is very well experienced. Everyone that you are treated by is knowledgeable in their specialty. I recommend this place hands down the best in town.

Dr. Tom is great!!! Best readjustments in LA. And if youre looking for a great masseuse then Kimberly is who you should go to

I’ve been going to chiropractors for years with back pain. As a former professional athlete I have seen many specialist but Dr. Tom really is special. He is so professional and has helped my pain tremendously. This place really is amazing! Dr. Tom and his entire staff are so helpful and friendly. I wouldn’t recommend any place else.

Had the unpleasant opportunity to talk to «Lisa» that claims to be the boss. She’s the manager. When I asked to speak to the Owner I was told that the owner puts priority on patients in front of him and not his past patients that the center owes money for overcharging. Needless to say this is a really shady place to do business with. Not only did they try to steal over $ 100 by overcharging me but getting my money back has been a nightmare. I have called now 4 times and waited over a month to get a refund and I haven’t gotten my refund yet. DO NOT DO BUSINESS WITH THIS SHADY LOCATION. TERRIBLE CUSTOMER SERVICE, and unprofessional, rude and disrespectful so called manager LISA.

Where magic happens! Dr Tom is amazing. No one could help my pain for months after the accident and he made it so much butter just in one visit. I now am fully recovered from the injury and still go to dr Tom and his amazing masseuses once in a while to feel great! Office staff is very professional and rooms are clean which is super important to me.

With a heavy heart I write this review. I have been a patient for over 20 years at the Pain Relief Center. Everything was great up until last year. I didn’t go as much as I normally do due to the billing issue I had last year. Dr Tom and the massage therapist’s are great. My issue is billing. Last year I had to meet my co-​pay. I found out that I was being over charged on the co-​pay. At this point I had a $ 100 credit on my account, per Lisa. I finally was told that I met my co-​pay and was paying the charge that I was quoted. I haven’t been back since November. I noticed on my (February) credit card that I had a charge from them for $ 100. I called and the person I spoke to could not figure out why I had the charge since I hadn’t been there in months. Lisa who is in charge of billing had a family emergency, I was told that she would call me back. Instead I had a call from the receptionist stating I under paid and that’s why I had the charge. I never spoke to anyone, they just went ahead and charged my card without my consent. Again I tried to get Lisa on the phone (2 weeks later), every time I called she was either on a conference call or in a meeting. I then contacted the doctor directly and he stated that Lisa would call me to rectify the situation. Instead Lisa had someone else call me. After being a client for over 20 years I am totally disappointed in the lack of customer service I have received and also the billing issue. I am a working class stiff who expects to get the same customer service as any other clientele. I feel that if I was one of the many celebrities that go to PRC that I would of received a call back from Lisa and that this problem would have been rectified by now. I have now informed the doctor as to why I won’t be back.

I’ve been coming to Dr. Tom for a few years now, and he really is the best of the best. As long as he’s practicing I will be his patient. Also, the massage therapists there are great as well! Lilly has the magic touch!

Dr Tom is my hero! I tend to wait until something is out of place before I go in — but he relieves the pain EVERY time. Headaches, back ache, sciatic pain have all been manipulated away in 1 – 3 visits. And bedside manor is fantastic, he cares!

I went in with high hopes and in excruciating pain. I had been having intense pain in my shoulder blade and down my arm for two days and nothing was helping. I honestly can’t remember the last time I was in this much pain. I called and they were able to get me in that morning and they took my insurance. Score!
Girl on the phone asked if I wanted an adjustment or a massage – I said I wasn’t sure what I needed so she just booked me and in I came. My old chiropractor moved deep in the valley but she always did both in one appointment, so I didn’t think much of it.
Turns out, what I booked was just a short adjustment with Dr. Tom. Nothing he did helped and instead of trying anything new, he did the same few moves over and over. Put heat on, put ice on, tried that vibrating electrode machine, nothing helped. Also, he was a bit too slick Hollywood for my taste. He actually said «We’ve been here 20 years waiting for you!» All that was missing were finger-​guns and a wink. Was hard to take him seriously. And he kept trying to push acupuncture on me.
So the adjustment ends and I’m still in the same amount of pain I was in — and no massage. I go to check out and slightly mention that I thought I was getting a massage as part of my treatment and the very nice office manager (I didn’t get her name), offered me a massage at a discounted rate if I could wait 15mins. Not wanting to leave in pain I agree and remain hopeful that this Pain Relief Center can actually relieve my pain.
Shay gave me what was a really intense but great massage in a nice, tranquil room upstairs. If I were jut there for the relaxing benefits of a massage, this place would get top marks, but, sadly, I left in just as much pain as I walked in with… but minus $ 175 as I had not yet met my out-​of-​pocket deductible. Oh, and I found out why they push the acupuncture so hard – your first visit is $ 250!
The truth is, I was waaaaay to inflamed, irritated and swollen to be adjusted or massaged like that and they should’ve known. Up-​sell, Hollywood cheese, and no pain relief from the Pain Relief Center. I’m not saying they didn’t try their best, but it’s hard to call yourself the Pain Relief Center when someone in legitimate pain cannot be offered relief from your services. They do get one extra star for the accommodating office manager and my masseuse, though nothing they did worked. They said they might have to see me again… no thanks!
Wound up going to my family doctor the next day to get some serous medications and steroids to calm this down. I’m still in pain but can see the light at the end. If you’re looking for a massage, go right ahead, but of you have a serious problem, you need a serious doctor.

wow… in a nutshell this place is just AMAZING! been getting acupuncture for a re-​aggravated condition from a recent accident and omggggg dr. amato is soooooooooo gooooood!!! u have to have to go see dr. amato!!! he’s been fixing me ever since my accident and his acupuncture treatments work right away and you just feel better, period. I’m a huge proponent (and avid absorber) of acupuncture– and fyi, there have been cases where acupuncture has even brought people back from the dead– and dr. amato is a wizard and he works his magic to heal you and omggggg he has the BEST bedside manner!!! he’s soooo soothing and gentle and he doesn’t just jam the needles in like some people I’ve had in the past so you don’t even know the needle is in (UNLESS he twists it in later).
the clinic is beautiful and everyone is so friendly and I hear the chiropractor is paris hilton’s chiropractor too! I highly recommend this clinic!

Finally!
6 months ago i was smashed into by a hit and run driver that ran a red light, i chased him with smashed windows and got him, justice served, but i had major back and chest issues because of the impact.
For four months I had been seeing a chiro (not Dr. Tom) that fixed up my back, but offered no relief to the pain i was feeling in my chest. It got to the point where i would leave their office without answers and still in pain.
One Saturday 4 months after the accident my gf was sick of my bitching and unaddressed pain and told me i HAD to see her chiro, Dr. Tom at the Pain Relief center.
I called, they were open on Saturday which was nice, and everything has gotten better.
Not only did Dr. Tom offer immediate relief to my pain with very specialized techniques that no other chiro had ever done for me, but he was cool, easy to talk to and most importantly compassionate. Unlike other Doctors, he seemed to really care and didnt want to just give me pain pills and send me off.
At his location, there is also acupuncture and massage, i tried both and it was all great, but my chest pain was still waking me up every morning.
After a few visits, Dr. Tom’s intuition and attention to detail told him something was wrong with my ribs and not just my back, he took an xray and he was right! Broken rib! At least i know now.
Now i know what i need to do to get better. No other doctor could figure it out or really even seemed to care that all of my pain wasn’t treated and i didn’t want nerve blocks or pain pills.
Dr. Tom is great. He cares. I wish i had gone to him sooner. Live and learn.
There is no other place to go.

Dr. Tom’s office is very clean and his staff is great. Dr Tom really takes his time to talk to you and get to know you. He listens to what problems you are having and he tells you exactly what he is doing when he adjusts you. I went in with a really bad neck I couldn’t even move my head. I left with being able to move my head and I wasn’t in nearly as much pain. I also felt 100% better within 2 days. One thing I love at this office is you have the option to lay with heat applied to your problem area before your adjustment. It’s very relaxing. I usually get a massage after my adjustment. I have only had massages with Katie because my first experience was so great that I continued requesting her.

Dr. Tom fixed my back in one treatment. ONE TREATMENT! I I threw out my back two days before seeing him, and couldn’t stand up straight, couldn’t sleep due to throbbing pain and had to buy a cane and back brace to walk. No joke. Dr. Tom did two adjustments, one for my lower back and one for my mid-​back, and I literally walked out of his office standing straight up.
The staff is extremely friendly, especially Elissa, and they were able to schedule me the day I called within a couple hours. I’d recommend Dr. Tom to anyone seeking IMMEDIATE relief.

It has been a long time since I’ve seen a chiropractor, because I really do not remember enjoying any place so far, until now.
Dr. Thomas Marinaro’s office, offers THE BEST SERVICE and the BEST Massages I’ve ever had in my entire life! Being in a chiropractic clinic made it more professional in the sense that the massage was about my health and wellness and not just about a popular service.
The massages I had there are done by highest level of professionals and I must say it was better than any Burke Williams or any other SPA I’ve been.
You should go for a massage even if don’t know that you need one. It is amazing how much it helps relieve the effects of the stress we have in our every day lives.
Dr. Thomas and his staff program are absolutely the best experience I have ever had and by far the best value in the massage business, at a great location and great ambiance.
I highly recommend this place for anyone in need of a great massage and in need of the best Chiropractor who is truly fantastic!