Pacific Ocean Laser Center

This review is way overdue. I swear Ziba is the best in the industry. She is honest, knowledgable and funny! I will NEVER go to anybody else. Ziba if you’re reading this, I love you!

Great customer service excellent doctor and staff. The wait to be seen is really short.

I bought a series of 4 IPL sessions on Groupon, and when they say you get what you pay for so goes the case with this place. I really saw no changes in my complexion and to make matters worse I now have a scar on my hand from the laser. I asked Ziba to laser an age spot I had on my hand and she normally would go over my skin 2 times. The last time I was there she went over my hand 3 times, thus burning my skin… permanently! I called immediately after and she kept telling to put cortisone and that it was «normal» the cortisone made it worse! I called again she told me to come in. It was now over a month since I had been there, she looked at my hand and ASSURD me that this was normal and that it would take a couple of months. It is now 6 moths later and it is EXACTLY the same as it has been since I went in. I finally called last week and said I now have a scar to deal with the least you could do is refund my money for the cost of the sessions. I spoke with the receptionist and she told me that of course I should get some sort of compensation and that she would talk to the doctor and get back to me… surprise I never heard back… so my suggestion for the potential client of this facility would be to look elsewhere… they are not skilled and the place is a little run down. I tired to resolve the matter and finally decided that since I would get no relief I would save someone else from making the mistake I did.

AWFUL business. Staff, service, and all of the above. I bought 4 IPL Photofacials w/​this place and it’s a joke they are still open for business. The woman who did my IPLs was Ziba. Here’s the breakdown of all my appointments:
1) 1 hour late! Said she couldn’t help it and was making excuses rather than apologizing. Weak photofacial, there was no difference after the appointment or week after.
2) 45 minutes late. Said she was surprised this was happening again w/​me that she was late, apparently she’s never late.
3) BURNED my forehead. Obnoxious on the phone and didn’t help when I called so she was aware what happened. She could care less. THEN, pressured me into setting up my last appointment when I was not sure if my schedule next month.
4) Called to reschedule since I was not able to make it and and said too bad, we have a 24-​hour-​cancellation policy. You lose your last one, next time, pay attention.
I hope this business closes down. What a bunch of unprofessional jerks. Unilocal needs an option for zero stars!

I first time here my experience was great I originally purchased 4 photo facials met with Ziba she looked at my skin and told me what I need to do to get the results that I wanted. I told her that I have done multiple photo facials I thought this is what I needed to do for my acne skin she explained that the photo facials did help. But there mainly for pigmentation or discoloration of skin and because of my past sessions I no longer needed photo facials because I don’t have marks anymore. What I needed was a chemical peels she explained thats what will take the scars away. So I then reschedule my appointment and payed the difference .I just got my chemical peel done two day ago so I’m excited to see the results. Ziba is very knowledgeable in here field. She gave me all kinds for helpful advice thank you Ziba!!!

My sister bought a 4 treatment package on groupon. My sister needed a treatment for a scar. We are first timers on this matter. There was traffic and the place was hard to find. So we didn’t know that we were supposed to be 15 minutes early. So this lady named Ziba was rude. She laughed because we were late and added «I am not going to be waiting for you to show up in a very sarcastic manner.» Being a customer service expert I know that is not the way to speak to the customer. Apologize, and explain the situation. My sister and I would’ve been understanding if she would’ve told us she was sorry but since we were late she could not take us anymore and my sister would loose her treatment. Customers usually understand when you speak to them with respect. Now my sister has 3 more treatments and really doesn’t wanna come back to this place. And we hope we can get a refund because she doesn’t feel comfortable here.

I have been going to Ziba for more than year now and have been so happy with how well her hair removal treatments are working. She was highly recommended by a friend and I am glad I listened to their rave reviews because I am now 75% hair free. I have tried MANY other hair removal methods (including other laser treatments) and nothing worked, so you can imagine how thrilled I am to have finally found Ziba.
She is always friendly, energetic, and professional. She responds to appointment requests quickly and has always accommodated my schedule, occasionally even staying late to see me after I get off of work. Pacific Ocean Laser Center is the only place I recommend for laser hair removal that works.

Facility is a bit worn and traffic on Wilshire Blvd. is a nightmare, especially during rush hours. Received my third IPL treatment and no noticeable change. Face looked great a few days after each treatment but goes back to usual condition. Ugh, those stubborn brown spots! BTW, if you consider IPL, recommend getting during off summer months. Can’t do it tanned and you need to stay away from the sun a few days before and after.

If I could give a ZERO, I would. The staff is so rude. I was inquiring about moving my second appointment because I had to rearrange my schedule. The lady I spoke with at the front desk literally told me she «DOESN’T KNOW» and that the best thing for me to do was «JUST TO COME.»
The first time I came in the office, they were not very welcoming. No one greeted me and I when I walked up to the window, the receptionists didn’t even acknowledge me.
Sometimes they talk to you in a demeaning manner which is very unprofessional.

Bought a Groupon for two IPL photofacials. I tried multiple times to make an appointment but there are so many customer service issues here I wasn’t ever able to use the Groupon and had to request a refund.
1. The person that does the IPL facials apparently only comes in sometimes and then only in the afternoons… no one else that answers the phone seems to be able to make appointments for the IPL facialist so you have to wait for her to call you back. Here’s a hint… she never does.
2. After trying for more than a MONTH to get an appointment or even talk to anyone that could help me make an appointment, I finally was able to get the woman who does IPL on the phone. She told me she had absolutely no openings for over a month and then attempted to chastise me for not using the Groupon sooner (it was expiring in about 25 days). She actually said, «Why on earth did you wait SO LONG?». I am not kidding.
These folks are the worst example of how to FAIL using a daily deal site. Because they clearly don’t have the staff and didn’t budget staff hours appropriately to handle the expected increase in business and what will almost certainly be a crush of appointment requests the month or so before the deal expires, they have instead lost what could have been a customer for life. I’m sure I’m not the only person experiencing this. Pacific Ocean Laser Center is clearly not a well run business. They shouldn’t ever run another daily deal again but if you see one from them, don’t buy it. You’ll most likely never be able to use it.

Super friendly staff! Did 2 IPL photo facials — the result was amazing. My face looked so much smoother and spotless after the darkened spots came off after a week. Will refer friends there for sure.

I have been going to Ziba for about 5 months now for laser hair removal treatments and I am SO satisfied!!!
The machine is great, barely any pain, and Ziba makes it the treatment so fun. She’s great at what she does and is the best person to chat with while getting treated.
so happy I haven’t had to use a razor/​wax in 5 months… yay!

If you’re going to get laser and you want results this is the place to go. Ask for Ziba, she is the best! The treatments are quick and really work, I don’t think it’s painful, just feels like something cold on your skin, maybe the first time you will feel it because you have a lot of hair but then its very mild. Prices are great, easy free parking under the building with validation. 5 stars.

I bought a Groupon for a package of serves, the woman on the phone told me they could not honor the Groupon because of their office policies.
If you have specific policies for your business you should make them available on any promotions you offer.
Now I have to spend time contacting Groupon to get my money back, joy.

I came to Ziba for laser hair removal; it’s now a year and I only had two treatments but so far the results has been great. I go there from downtown and I can say it well worth the trip.
She has been so great with me and has answered any question or concern I had … responsible, friendly, she pays tons of attention to details!

I’ve been going to Ziba at Pacific Ocean Laser for over a year now. My experience has been fantastic. The treated areas are almost hair free. And just as good as the treatment is Ziba. She makes the treatment fly by with great conversations and stories that will keep you laughing.
I always go to Pacific Ocean Laser, and I will continue to go there for any laser hair removal treatments I will need for maintenance in the future.

I have been going to Ziba for years and have never been happier with IPL treatment than with her. I went to a different lasor hair removal center prior to coming here and was very dissatisfied with my results until my friend recommended me to Ziba.
She is extremely helpful, honest and careful with her patients. She will never perform lasor treatment if she thinks you are too tan or if the hair has not grown back yet. She would rather send you home than take your money. Not to mention, she is extremely funny and makes the hour go by so fast! I am not sure about the other reviews since I have never experienced brown flaky spots or burning on my skin through all the years I have been here. I saw results after the first session!
I would definitely recommend her!

This review is for the laser hair removal with Ziba
I have been battling excess hair all over my body since my early pre-​teens. I’ve gone to many laser clinics and no one has ever been able to get the job done. The first time I saw Ziba she was very honest, something most laser technicians lack in quality! She told me that laser would not work on my arms and told me not to waste my money. Most laser technicians would lie and do it anyways but she was honest.
I ended up getting 6 sessions for my face and under arms. I am so amazed and happy with my face. The laser for the first time has actually worked! My face is flawless for the first time. I don’t even have to wear deodorant anymore because my underarms don’t sweat anymore! My hair is all gone!!!
The best part is that the apt is always less than 20 min and she has numbing cream if you need it but trust me you won’t.
Ziba is also very reasonable with price. Just see her for a consultation and she will be honest and give you a great price. She’s great at her job and really wants you to leave with great results.
She also has given me tips for making my acne go away!
Go to Ziba for your skin issues, trust me you won’t be disappointed

I should know better than to Groupon IPL. My first session went fine. Technician is very nice. There was little browning and flaking, but I attributed this to previous IPL’s a few years ago. Second session, we did a different area, since my face was in pretty good shape. There are now white streaks up and down my arms from the burns left from the laser. Kind of haphazard placement. I imagine these will in time fade, but it’s definitely not the most effective way to obtain the desired results.
And yes, there is a tip jar, which I did find a little odd.

My significant other knows how I love the ‘clear, flawless skin’ you get from IPL so I was given a Groupon for IPL here.
First off, there is a big tip jar in the treatment room, which I found off-​putting since it is illegal for nurses to accept tips from patients in CA.
But what was worse was that the treatment did absolutely nothing to improve my skin; even after all 4 visits my face look exactly the same as before. I have never experienced this lack of results from IPL before, and I won’t be back.
Not sure why some people mention the doctor in their reviews here — the doctor doesn’t perform the laser procedures and you don’t ever even get to consult with him.
Sadly, my quest for a good, professional IPL place continues.