Optometric Eye Institute P C

I have been their customer for over 10 years, and they will not let me buy two boxes of contacts without a new eye exam becauee my last exam occurred 1 year and 12 days ago. the receptionist says the doctor is really strict about that.
Those 12 days are the reason I will not be their patient anymore. Have some flexibility, people.

I went here 2 – 3 years ago (DR. DE LA ROSA) and got my contacts. Great doctor, she’s not there anymore, great prescription, great fit.
Two months ago I went in for a check up and to renew my prescription. Loved the doctor (DR. CHANG). Good exam.
The ONE STAR is for the receptionist /​assistant. I asked her if the sample contacts they were ordering had my unusual eye measurements JUST LIKE THE PRESCRIPTION THEY HAD ON FILE. She said «yes». I explained that they were unusual in circumference and diameter. She checked them against my file, yes? She confirmed «yes» again.
She was wrong — the sample contacts that came in were the standard size in both eyes. I decided to try them anyway. But, they still bothered my right eye AS THAT SIZE HAD 3 YEARS AGO at my first exam. (I had gone through the whole refitting thing back then, got the smaller sized contact for the right eye, and it was perfect.)
So, I call the office to say that the vision aspect is perfect, but I would like the prescription written with the circumference & diameter from the original prescription. The receptionist told me she can’t just change that on her own. (I don’t know at this point if she’s stupid or she thinks I am…) Of course not, I said, I want you to talk to the doctor for me. She called back to say that I would need to come back in to see the doctor AGAIN.
I’ve been wearing these contacts with these measurements prescribed BY THIS OFFICE for 3 years, I said. Why do I need to come in? Again, she said, that she (the receptionist) can’t change the prescription, she’s not a doctor. Wow.
This kind of MIS-​communication goes on for a while longer. I leave town for a few weeks and come back and call them again. Unfortunately, my doctor is now on maternity leave. So, I DO need to go into see another doctor, she says. But then clear at the end of the conversation she says that the new contacts I need (with an astigmatism in the right eye) DONT COME MADE WITH THE DIAMETER AND CIRCUMFERENCE I’M REQUESTING.
Okay…So, WHY HAVE YOU BEEN SAYING THAT I NEED TO COME BACK IN? So you can waste my time by having the doctor herself tell me THAT THEY DON’T COME IN THAT SIZE?
I called the contact maker myself to verify that this is correct (because I don’t think this receptionist does anything she doesn’t have to do…) And, she’s right, that contact doesn’t, but THE DAILY WEAR version DOES.
Holy mother of god, why is this so complicated? I was certainly mad, but I didn’t use profanity. I told her that she isn’t listening, that she is inconveniencing me and making this much, much more difficult than it needs to be.
Because I do need the prescription written out, I think the only way I will get one now is to go in AGAIN, AND SEE A NEW DOCTOR.
I called Friday (5÷15÷15) to request an appointment, thinking they would call me back on Saturday (⁵⁄₁₆). Now it’s Monday (⁵⁄₁₈) late afternoon, no call yet.
Part of being a good doctor is managing and training your employees. Listening and assisting the customers requires skill sets — the same skill sets needed at almost any job. I felt on the phone, with the weird circular going-​nowhere-​type conversations we’d had, that this receptionist was not properly trained, certainly not trained well enough when it comes to my eyes. THAT’S ON THE DOCTOR. You can be a great doctor, but if your staff isn’t doing their job it’s on YOU.
I’m calling my insurance company next (if I don’t hear back from them) to see if they will allow me to go to another eye doctor and contest the payment on this one. I think they may be interested to know how one of their providers is doing business. Or, in my case, not doing business.
This is how it should have gone:
1. I call to say I want the new script with the old sizes.
2. She talks to the Doc, finds out it doesn’t come in those sizes, calls the company and asks for alternatives.
3. Talks to the doctor & asks to offer that option to me.
3. Calls me back to give me my options. I say awesome.
4. Orders new samples with the better size in daily wear.
BOOM — DONE.

Initially told the staff that i wanted to get EITHER contacts or glasses depends on the cost using my vision insurance. Without calculating the price and discussing with me first, they had Dr Chang (she was really nice!!) examed me for both contacts AND glasses. I ended up picking a frame for sunglasses because it saved me more money with insurance. The staff were then telling me that if i dont get the contacts using insurance, i had to pay the fitting fee for contacts exam ($ 55) out of my pocket since the ins covers frame or contacts. WHY DIDNT THEY TELL ME ABOUT THE EXTRA FEE BEFORE I HAD THE EXAM!!! i had to pay the $ 55 on my own anyhow, i decided to just order one box of contacts from them since i was running low on my supply already (i was told that the contacts would only take 1 – 2 business days)
A week had gone by, didnt hear from them at all, called myself to ask about the «1 – 2 business day arrival» contacts, the staff told me it was going to take a few more days.
Two weeks had gone by, i received a phone call, regards to my glasses, they told me that the glasses i picked that day does not have screws for the lab to change lens (WHY DID THEY SELL THE FRAME TO ME FROM THE GET GO??? They were supposed to know the products!!!)
I asked about my contacts, she had to call and check, told me that «oh its on back order now» (i ordered my contacts online on the same day i first went to this store, and i received my contacts within a week shipped by USPS ground)
i asked to have my entire order (glassed and contacts) cancelled, went back to the store to get my refund, (and of course i still had to pay for that $ 55 fitting fee), they took 10 to 15 mins to find my file and were having a hard time figuring out which card was used.
i was pretty pissed by the whole experience with this store and how lack of knowledge the staffs are about their products.

Dr De La Rosa was wonderful, she took so much time with me to explain why my eyes have possibly gotten worse after Lasik, and do my eye exam for a pair of glasses.
I really appreciate how nice, helpful and knowledgeable Dr de la Rosa is, I will definitely be coming back here for all my eye care needs.

I would like to officially renege my previous post…
Dr. Chang contacted me personally and convinced me to come back. Thank you Dr. Chang (and Victor) for being so cordial.
I will continue as a customer with Optometric Eye.

So I got my exam & glasses at an HMO, but everytime I wore it I had a headache. I couldn’t take it anymore and a friend recommended I go to Dr. Chang’s office at OEI. She gave me an exam and i told her my current glasses gave me a headache, she examines my glasses and said no wonder. Apparently, the HMO’s precription had «over-​compensated» my bad eye. In other words, I had one bad eye and one good eye, they made my bad eye so sharp that it was over the top & that gave me a headache.
Anyhow, my new glasses are great & I don’t have headaches anymore. Thank goodness. The staff is really nice and professional.