OOB Moving Solutions

Thank you Peter and Andrew! Great movers! Quick and courteous. Nice people and hard worker. Good job!

Andrew, Stephan and Peter did a fabulous job moving my mother from her home to ours. They were polite, efficient and very professional! They went way beyond what we expected from movers and we would definitely recommend this company and team to others.
They did a good job and we were very satisfied and very accommodating and cost effective.

Out of box moving did a great job in moving. Peter. Stephan, Jeremy and Richard were helpful.

Three gentlemen came to our house this morning to assist with our move and they were awesome! The guys were very professional — they moved our items quickly while still being very careful and cautious of the other items around them in the house that they weren’t moving, which was very much appreciated. And Peter, Stephen, and Jeremy (the three gentleman) were very nice and friendly, as well. I would highly recommend their services.

I’ve had lots of experience moving — and this Local move was the worst… They sent a rookie Leadman who admitted to NO experience in this industry… He’d just been hired… also on his team was a couple guys who had little to no experience either…
They arrived 5 hrs late with way too few pads and supplies … Explained they used more than expected on the move before me… too bad for me huh…
I’d packed everything in brand new boxes — other than mirrors and prints… those they threw in a box with nothing to prevent damage…
So when stuff came off the truck… the damage was extensive — almost every box was destroyed… they were uncommonly careless with my belonging.
So when they tell you that additional (replacement) insurance isn’t necessary because they are just that good and nobody needs it… remember your goods will only be worth .60/​pound… That’s it… even if they pack it and its their fault for the damages

Good team of young guys! They moved my apartment to a townhouse and they kept their smile and good humor and got to learn some French words!
Good experience overall
Philippe Blancheton

I used OOB when i moved from LA to SFO 5 months back. Moving long distance for the first time, i was nervous. i selected OOB after reading positive reviews and of course the cheaper quote helped me make that decision. The thing i liked about the quote was that they price as per the item list and not as per volume or hours… this way i was sure there weren’t any hidden fees or last minute extra costs. The team (Angel, Tariq and Valente) came on time, took their time to carefully packed my furniture and fragile items. i was impressed.
And then within few days, they delivered the items… scratch free… They assembled the beds, bookcases, tv stand etc. They were completely professional.
Now I am moving again. Though its local move, I am still planning to use the same LA company.

The first time I used OOB movers, it was 5 months ago for an LA to SF move. They were wonderful. I recommended them to everyone. I was so happy.
Now due to unforeseen events, I’m moving back to LA from SF. So naturally, I chose them again.
This time it’s been rough. First they called to tell me my original pick up date of Friday Oct. 23 couldn’t be honored because another move they picked up had more items than they reported. I completely understood. I had to entirely rearrange my plans to get down to LA because the soonest they could NOW pick up was Sunday the 25^th. This was supposed to me my move in date.
So, I was nice about it and all, and Joe (whom I was speaking with) assured me id be first pick up Sunday morning.
Then, Friday afternoon Jennifer called me and told me we would have a pick up between 2−6pm. I was obviously upset because that would put us in LA in the wee hours of the AM, not to mention we would be unconvincing our friends we now need to stay with because of the original change.
I explained to her that Joe had assured me we would be the first pick up Sunday. I called back and spoke with Joe who promised me we would have a pick up between 8−11am. He said it was just a miscommunication but I’d be first thing Sunday AM. I felt more assured.
Well here we are. It’s 10min til 11 on Sunday, so I call them up and they say I’m scheduled for 8−12pm. That hour may not seem like a huge difference. But it is the difference between arriving in LA at 7 vs 9. I’m extremely mad. It’s almost 11. No call from the movers yet to say they’re close. Nothing.
I’m so extremely disappointed. Last time was so perfectly done. And this time I feel like they’re just really not treating me well. Especially as a return customer who has referred them business. I will update this when and if they show up on time or late. But as of now, I regret using them a second time. And I am quite upset.

This was the first time we hired movers and it was overall an excellent experience. I would recommend OOB Moving to anyone looking for reliable movers in California. We moved from San Diego to Santa Rosa, over 500 miles, and OOB took care of everything. Their original quote was the lowest I could find and only went up about two hundred bucks because we had 20 extra boxes and a few more items (like artwork) than I had originally told them. The extra cost was expected and more than reasonably priced. Movers showed up when they said they would, loaded up everything carefully, then about 3 days later, arrived at our new place. unloaded everything and unpacked the big stuff. Everyone from the sales guy Joe, to the movers to the dispatch people were super cool and professional. It’s so much nicer than doing it all yourself with U-​haul!

I am SO saddened to see these poor reviews because both I, and my (super picky and particular) boyfriend both had amazing experiences with this company.
Moving from LA to SF is just stressful. How can it not be? But I chose this company based on the *glowing reviews* from my boyfriend. After looking at his estimate, I noticed a byline that said «30 days free storage». Woah wait… I CAN STORE MY THINGS… and not move them in anywhere?! And get 30 days free and pay after and NOT deal with the hassle of moving in/​out storage myself? YES YES AND YES. This is SO perfect for if you want to move to the Bay, and wait until you find *the* perfect place that wont bankrupt you in the process.
Anyway so I had a breeze with the phone consultation, no qualms and Joe was great. The drivers (Jesus and Jesse) arrived perfectly on time, and let me tell you they were so polite, sweet and cordial. I was really stressed because it was my last day at work, AND I was moving out the same day and I was admittedly running a bit late due to a surprise soirée in my honor. Both Jesus and Jesse were so accommodating, and grabbed a bite to eat while I devoured cupcakes with my coworkers for 15 minutes. I’m not saying you should make them wait (they’re great, don’t be an asshole) but I did and life happens and they had nothing but the best attitude about it.
When it came to packing/​moving, they were again polite, fast and so cordial. They noticed my (lackluster) packing job and helped seal up the things they thought may not make such a move, and I really appreciated that. I really recommend this place. Trust me… all those negative reviews are probably from fake moving companies who cant even bother to find a photo online to steal to pretend they’re a real person. These guys are great, and I’m sure my move in (whether it’s 1 – 4 months from now) will be just as awesome and I’ll be happy to confirm… once I’m FINALLY done with the mess that is moving 600+ miles. But seriously they were great and I can’t wait to meet their SF team.
Thanks again guys!
Sorry for being an asshole :)

This is the worse moving experience ever. I had the option since I was moving to a new job of having an expense account of 10,000 so money was not an issue here. All I asked for them to do was to move my furniture a certain day. No one ever told me that they would charge extra to have it on a certain day. I called the operations team to see why it was not moved on a certain day and they stated that I had to pay extra. After they received my stuff they started to play hard ball threatening me and using scare tactics. They are really nice before they receive your money and then once they have your stuff it becomes a different story. They ended up damaging furniture which I was not surprised, but I am glad this nightmare of a moving experience is over. Advice: Pay more money and don’t use this incompetent family business as they say they are

OK let me start! The experience with packers and movers is worst!
1] They charged me 100 $ extra for having a lot of small boxes where actually intention was forcing m, e to buy a big box from them which is additionally 45 $
2]They packed my 5 gallon aquarium without a single padding
3]I took my new place asked them to deliver before 6 days of my actual delivery date and all of a sudden they call me they said that if I cant have the delivery in next two days the actual delivery will happen after 9 days
4]Finally after so many follow ups my stuff comes and I found one of box is missing and in whcih I had a lot of dvds and some other elecctronics item
They promised me that they will find the Box but I never found.
My aquarium was broken
5]After one month of my missing box they ask me to submit for claim and they ask me to upload picture and lot of stuff. Finall the setllement comes and they said that it will be of 9 $ for around 20 DVDs and some other electronics items and a broken aquarium.
Please be careful of this moving company!

These guys are disgusting pieces of crap. They are running a scam and are paying their friends to write good reviews because they are THAT pathetic. I have never encountered such awful human beings. They never showed up to move me and told me last minute. Knowing how stupid they are, most likely they will take this post down. This business only cares about protecting their ego versus running an efficient business with honesty and integrity. Never use this place unless you want to get screwed over.

It deserves zero stars. This place should be called out of business movers because they are a scam. They never came to move anything after countless calls to confirm. They gave a time of 8 – 12 then 1 – 5 then they stopped picking up their phone calls. I don’t write negative Unilocal reviews but this company had the audacity to finally call back after I Unilocaled them which was magically deleted. Only called back to harass us and tell us that we weren’t flexible. They tried to compromise by telling us they could do 2am the next day but we had to catch a flight at 5am and this was pointed out multiple times beforehand.
Bad business practice and plenty of manufactured «positive Unilocal reviews»

OK so this is been a Mr. Toad’s wild ride summer of moving for me. I had a great first chapter of my move in June. Then, as my previous review indicated, a few items were lost and eventually recovered (including my mattress!) except for a cabinet full of 50 pairs of shoes that appeared to have been completely lost. Vanished into thin air. I was stunned and appalled.
Out of the Box didn’t charge me for the second half of the move rather than haggle about insurance with me. Which I now realize was a significantly better deal for me. They also kept in touch with me sporadically this past couple of months, but frankly, I’d lost hope.
Then this past Monday morning I got a phone call saying that they had finally found my items. I’m still slightly in shock.
I’m out of town so my shoe cabinet and the shoes were delivered to the care of a friend of mine who reported that they are intact.
So when I get home I’ll file a final confirmation and up the stars one more notch because that would be a real miracle… to have found everything after all this time. I am really impressed by their persistence and they get huge points for that! I will probably go back to out-​of-​the-​box to work with these people again because they’ve earned my trust — they were good for their word and they followed up rather than write me and my concerns off.
I would argue they need some sort of computerized inventory system to prevent this from happening in the future but hopefully that’ll be forthcoming. I talked to them about this as a recommendation and they took my point to heart.
During my experience a lot of people told me her stories that were never resolved with movers and I can now say I have had a really unfortunate situation turn out well (granted after a couple months) but this has made quite an impression on me that my situation was resolved whereas so many others appear not to be with other movers.

I put out a search through a 3^rd party to put me in touch with movers. I had several movers call me for a quote including OOB. The representative, Anna, called me, and before she could get started, I let her know of the most affordable quote I had received. I’d done this a few times before with other companies who called, and they all said it was a great quote, and said their goodbyes.
Anna, on the other hand, continued to raise her voice and talk over me, seemingly to badger me into shutting up and agreeing to her terms. She quoted me the HIGHEST rate and kept raising her voice and telling me why it’s better: «we don’t don’t charge gas, we don’t charge double drive time, etc, etc.»
I’m moving a 1 bedroom apartment 6 miles away to a storage unit. Even if it’s triple gas and drive time, I won’t come near the amount she quoted *ahem* yelled at me.
She was so unprofessional, rude, and discourteous. I wouldn’t move with them if you paid me. If you’re that rude when you’re trying to GET my business, how rude are you when you HAVE it??? No thanks.
UPDATE: ⁷⁄₂₈
Within the hour from writing this review, I missed a call from Joe and got a voicemail asking to call. him. He said that writing Unilocal reviews is «a privilege reserved to customers, and not just random people who talk to us. It just doesn’t work like that.» And that if i’m not a customer and tarnish their name, they «go ahead and do something about it, as far as recourse goes…»
I gave Joe a call right back, and he stated that I wasn’t allowed to make a Unilocal review because I was never a customer. He said that he was present when Anna made the call and she was not yelling. Fine. It may have been my perception that her voice was raised, but I won’t argue that point.
He continued on to say that he flagged my Unilocal review and it was going to be taken down. I told him, «if it’s going to be taken down, then there’s nothing more for us to discuss.» He told me «no» in response to that statement, which is confusing to me. If you wanted the bad review removed, and it was being removed, then you got what you wanted and I’m not arguing it.
The gentleman continued on with what I felt were bullying statements, citing «defamation» and «recourse» several times. It felt very similar to the conversation I had earlier that morning with Anna; as if I were being badgered into shutting up and cowering. I ended the conversation stating that If that was the conversation he wanted to have, then he could have it with my lawyer.
To my understanding defamation and libel are only valid if what is claimed is untrue. With the exception of the perception of voice tone, which is opinion, nothing I have said in my review is untrue. This is merely an account of my experience with a company, which I believe Unilocal reviews are for.
I love writing positive reviews! But most importantly, I leave ones accurate to my experience. And unfortunately, this was MY personal experience of my encounter with OOB. Overall, they have ⁴⁄₅ stars, so it’s been a positive experience for others. Do YOUR due diligence and read as many reviews as you can. Don’t ever base your judgement on the words of one person.
UPDATE:
After I updated my review, I get yet another sarcastic, snarky responses. I’m not the only person who wrote a negative review. I do NOT have to have patronized your establishment, but merely have personal contact. I do not have to purchase to be a customer. Every single one of my encounters has been negative. I feel it is my duty to be clear about my experiences.
I tried to de escalate this several times, even warning consumers to check other reviews. Only to met with childish, rude, and difficult comments from Joe, who appears to be be owner of the company.
Thank you for alerting me to your personnel practices and sending me running into the arms of pretty much any other moving company.

I am so glad that I choose this company to help me with my moving. I just loved it, they are fast and has good work skills.
It was the first company that I used in L. A, and I’m pretty sure that next time that I need it, I will contact them to do the work again. Thanks OOB for doing everything the way that I had asked for.

This was by far the furthest I’ve ever moved in one trip (Inland Empire to SF Bay), and quite frankly it was the smoothest and easiest move I’ve done with professional movers.
We shopped around and these guys actually quoted us one of the highest prices, but by BS detector didn’t go off once while talking to Joe. We were also told we’d be charged per-​item rather than by square footage or weight. This is a thing I can understand.
My wife read some bad Unilocal reviews and we discovered we had about 30% more boxes than we itemized, and got a little scared we’d get screwed. The updated price was less than $ 50 more than the initial estimate, and everything still worked out exactly as originally planned.
My wife’s starting date at the new job got pushed up to 48 hours after our scheduled move-​in date so we needed to make sure the delivery date was a little less fuzzy than a window of a few business days (she needs her suits etc). We had a back and forth for a few days with the company and finally spent the extra money for the guaranteed delivery. This was a good call and the guys were PUNCTUAL. Like waiting at the apartment complex as we were getting our keys.
Moving day, we had a crew of three. They packed out our two bedroom house in a little under an hour, and two of them were at the new place and had us unpacked in 45 minutes. Thanks Carlos, Jason, Dejuan.
The thing I liked about the pricing is that after all was said and done it was quite reasonable, and we got a set-​in-​stone estimate based on the number of items in writing AND an additional guarantee in writing that the price would not exceed a specific amount no matter what.
All in all, very satisfied with the service we got.

We had to relocate from LA to SJ with little prep time. I contacted a few companies and unlike other movers, OOB assured me of the firm price which included wrapping furniture with no extra cost.
After reviewing several estimates, OOB was a competitive price but like I said, it included wrapped furniture with no extra cost. A few things to be aware of:
1). Make sure your estimate includes every box, every furniture item, and every picture, fan, rug, etc. The cost does rise if they’re not included in the original estimate. I was off by about 10 boxes and forgot a few items, so my estimate did go up by not because they did something wrong. And it would have been so with any other company.
A). There is a disconnect from the sales office to the storage facility. Though my estimate did change from the original estimate, I had an itemized list. The pick up movers, had an exact list that I had and loaded. Then when I got a delivery call, the caller said we owed much more money than what was on my contract. They tried to add more items, then she said, I had electronically approved an estimate at 330pm (hours after the guys had left w/​my belongings) saying I approved more items on the truck. They counted 10 extra items, added it my estimate and forged my signature. An example, my list said– Radio Flyer (which is a tricycle), they said, I did not have a tricycle on my list therefore I added it, they accounted for it. They didn’t know Radio Flyer was the bike. So it was a lie.
I contacted Danny and he did resolve the confusion about my estimate and eventually; everyone was on the same page about the balance owed.
2). Make sure you account for stairs, there is an extra cost. Luckily this was not an issue for me and also, how far away your delivery will be away from the where the truck parks. These are things to be aware of. I again didn’t have an issue with this, our place had a freight elevator which was close to the truck.
The guys who picked up were young but professional. They came to work and that’s what they did. They kept a precise list, which accounted for every item on my estimate, on their packing list, and on my inventory list.
I suggest if moving a distance (where your furniture will arrive days after you do, make an inventory list of furniture, loose items, and number your boxes (keep notes of what is in them). This helped my husband who received the delivery when I was not home.
Daniel Cohen was my point of contact and he made sure everything was good by checking up on me during the process. The storage is in a different location than his office. Like I said above Danny took care of the confusion and clarified with the other location and apologized. Honest and integrity! However I never got an explanation about the «faked» authorized signature at 330 from anyone.
Victor and Tariq were my pick up guys. They’ve got a tough job but did a great job and had a great attitude. Not sure who delivered, I wasn’t there.
Here is where the real disappointment comes.
1). When they deliver, you pay up front before any items are taken off the truck. This is so when you see any damage; they’ve been paid– you have to file a claim.
2). My husband didn’t unpack or unwrap anything. He had his bed and that was enough. I went up a week later and began to unpack. Well let me say, I can’t recommend this company for what happened between my house, their storage, and my new home. I think I know what happened. Danny told me, my furniture was in one truck on its way to SJ. They experienced mechanical problems. Drove back to the warehouse, unloaded my stuff and put it onto another truck. This irritated the drivers/​loaders. Already a long day, with a long drive ahead of them. So they threw my stuff around without care. Clearly!!! Besides they arrived to SJ at 6pm.
I just got back and my first priority was to update my recommendation to a «non» recommendation.
List of damaged items:
1). 42″ TV, the screen was clearly punctured with something. It doesn’t work at all.
2). A leg to an antique table is damaged, the mounted screw which connects it is bent beyond repair.
3). A white china cabinet, the back was pushed up against something because though it didn’t break all the way through, it cracked it. I know because I had just restored this item, fresh paint and now the broken wood crack is obvious against the white paint.
4). A side table, cracked and the top is loose now.
5). Boxes not only labeled fragile, I had bright red tape across every fragile box and wrote on the tape, fragile:
My grandmothers lead crystal wine glass broken
My grandmothers lead crystal dinner glass broken
My grandmothers christmas china (2 coffee cups) broken
A devil egg platter broken
Antique marble book ends chipped, the box was dropped because it was broken and smashed in the corner.

Tomorrow I will call and file a claim. We will see if they honor it.

DON’T USE THIS MOVING COMPANY.
Ok. At first I thought these guys were great, even though they gouged my wood floor as they dragged my dog crate from the dining area and had to use my tools to take the bedframe apart. They were fast and I didn’t have to lift a finger and I was stressed out because my move was unexpected. And then… my items arrived.
In addition to damage caused to my headboard and the foot of the horizontal bedframe support beam, book case (that’s over 6′ tall), desk, and hutch (which they called a tv stand, even though it’s not, and therefore it’s valued less in the insurance claim), they will still charge you more than the quote if you under-​guesstimate the number of boxes and pack a higher number than you thought. Let’s be honest, what every day joe can truly guess how many boxes it will take to pack a one bedroom apartment? Not that many can do it accurately. And they didn’t have to provide the boxes or pack them, I just had a few more than I orignially guessed I would need.
You know, I wouldn’t even care about the extra charge if my items had arrived unharmed. Or, if the insurance settlement was truly based on the weight of the actual piece of furniture that was damaged.
But, it’s not. And items did arrive damaged. AND IT’S ALL THE FRIGGING ITEMS THAT THEY AGREED TO PACK IN MY CONTRACT AND ORIGINAL QUOTE WITH THIER LABORERS AND THEIR BLANKETS AND THEIR PACKING TAPE.
The insurance asks you to provide proof and measurements and estimate the weight and then they just ignore that and basically give you a value based on what the items are called. For example, tv stand is what the movers labeled my hutch on moving day because I happened to have my tv on it in the apartment. It’s not actually a tv stand and it was less than a year old and I paid $ 800 for it, so it’s not some DIY particle board cheap thing. But, these movers called it a tv stand and therefore it’s value to repair damages to the front door that they completely broke off equal less than $ 30. And when you contest this meager sum they say, «Sorry, this is the amount that OOB Moving Solutions has agreed to pay and they will not pay any more.» So basically, we broke your stuff, sucks to be you.
It should also be stated that everything I packed myself arrived perfectly.