Office Depot

First time here no bad review I love majority of office depots. I love that they have clearance offers often which I completely take advantage if. I’m frugal :-).

Just had an experience that is a pet peeve of mine, happen. Shandasha was the employee’s name. I walk in to pick up a pre-​printed set of documents (docs had been emailed in last night and we’re done and paid for). After we greet each other and I let her know why I’m there, a girl walks in behind me. Shandasha asked the girl why she’s in, to which she replied, for a package (Mail pick up). With out even looking at me, acknowledging me, or saying ‘excuse me,’ she then proceeds to ask for the girl’s ID, and go in the back to look for her package. I’m just standing there wondering what the heck just happened??? Is this A) some sort of policy that employees are required to follow? If so, at the very least she could had given me a courtesy, ‘excuse me’ or just explained that she was going to help this other person before getting to me. Or B) an employee attempting to use her brain to make a decision the thinks best for the situation?
She then spends 5 minutes looking for the girl’s package. There was some confusion whether it was one or two packages and eventually the girl left with her box, with me just standing there with my thumb you know where.
After the girl leaves, there is no, ‘thanks for waiting’ or anything at all to acknowledge that I’d been made to wait for no apparent reason, for a person that was behind me in line. She finally asks for my name, and my ready-​to-​go box of documents are retrieved from behind the counter in exactly 5 seconds. Since they are pre-​paid, I simply leave, fuming like a nuclear accident.
Maybe I should have said something, but I guess I felt like it would accomplish nothing. The poor customer service will continue at this location and I will continue to use it as a last resort (open 24 hours).
Sigh.

Went in on Sunday for a binder and some plastic page protectors. Got them just fine. I returned a few days later to purchase the same style plastic page protectors (I had run out). They were none out on the shelf. I contacted a sales associate and asked if they could check their «back room» to see if there were any. The sales associated called someone as his radio and said he would «let me know in a few minutes.» After waiting 20 minutes I went and found him at the check-​out assisting customers, I waited for five more minutes to find out if they had what I needed in stock… he never looked up. I left and went down the street to another office supply store and got what I needed. I understand a store running out of something. I don’t understand a customer being left without a simple answer…“Do you have this item, or not?”

I really am impressed with Carmen at the print shop of this Office Depot. I urgently needed to get a poster printed within 12 hours, I’ve visited all surrounding places such as Kinko, Staple, Indipendent print shop, none of them were helpful, and none of them try to work with me, but Carmen was more than kind, she did her best to fit me in, get the poster done on time and mounted for my event. Thank you Carmen and thank you Office Depot!

Came here at 720 to buy something, when it was supposed to close at 8. They just locked the door and when i signaled didnt even both giving an explanation.

Came in to pick some printer ink. Thought it would be quick in and out but first off this place seems quite unorganized. Did not know where to start in finding what I needed. Circled around a few times before I finally found it. Checkout was a long wait. Think they could use more help in front. Overall store carries mostly anything you could need in office supplies.

Absolutely horrible.
I went in to scan one page of my passport. They charge me over 3 dollars for scanning one single page! Obviously they charge a 2.99 hand placement fee because the bitch working there uses her hands to scan! Just when you think it can’t get worse, I went home only to see that the scanned image was only part of the page. Half of it was cut off.
Absolutely horrible.

Office Depot is a good place if you need office supplies. The only bad part is that the prices keep going higher and higher. Unfortunately there is not much competition. The people working there are very nice and professional.

visiting around 7:28pm 5÷4÷15 counter gentleman told me how is going body? and service is very slow the lady don’t know where is my emal

Printing Abolutely horrible– the wait, not enough ppl at the desk, and they print wrong files even after you’ve specifically made clear your instructions. Take 4−5x as long as they estimate.
They wouldn’t take my file over email bc it was too big, told me to bring it on a flash drive. Brought it, spent 40 min there, said they couldn’t get to it then, said they’d do my job next. Had friend pick my stuff up to find they printed the wrong thing, wasted 5 hours. They didn’t print the correct file because they couldn’t open a standard PDF file.
They need a better business model: Have more than one person at the desk. Have updated technology (not old computers that can’t open basic PDFs because you’re using an old version of adobe acrobat or something). Hire people who know how to use computers really well, and can work really fast. Maybe pay people on commission for number of jobs they do well and fast. Pay them well, and you’d have lots of customers.

I work next door and go here because it is closer than Staples. GO TO STAPLES. The customer service is awful they constantly have new staff that doesn’t know what they are doing. This place has long lines. You will spend more time on checkout than shopping. They over charge for shipping too. Don’t waste your time here. I blame the poor management.

I was really happy with my experience at this Office Depot location. There is great ample parking underground and a quick elevator up takes you right into the store. I had an exchange to do with a business account that was difficult and required special authorization from the store manager. The associate I spoke with, I think it was Shahab, was super helpful and courteous. I was out if there within 10 minutes and really appreciated how painless they made it for me. Will definitely be back here again.

If I could give negative stars I would. They messed up two of my purchases back-​to-​back. I mean how dense can you be? They must hire the dumbest people on the planet. Going there is not only a complete waste of time, but it takes extra time you didn’t plan on spending correcting their mistakes.

As a photographer, I went there to have some shots printed right away, I did two prints, 20×30, Shot with a D800, perfect exposure, and lighting, and the prints came out just horrible!
Took the files to the lab to review, and there was nothing wrong with the images, we reprinted somewhere else, and they came out great.
In short, do not use this place for quality prints!

This place is a mess no one helps you then I asked for GM to tell him about how bad the store is operating but he was no where to be found,!!! Ironic no ?? His name is EDWARD this guy can’t even manage the restroom supply now he is running the whole store ! !!! Can’t believe it but that was my last visit to this store never go back STAPLE IS BETTER,

I designed my own holiday cards this year, and needed to print them out on some thickish-​white paper and have them cut to size. Sounds easy? I started at Staples, where they had no such paper that I’d feel good about sending to loved ones, moved my way to Fedex where an employee was blatantly trying to rip me off and rude as ever. I continued down Wilshire to this location where I was greeted by a nice guy working the print area named Oscar. He not only helped me with paper, sizing, print quality, trimming, and even folding, he was just a really nice guy who wanted me to have the best Christmas cards ever. Not only does this location have the best prices (also got 20% off in-​store coupon that he gave me) out of the other office supply/​service stores on the block, it has Oscar!

«We no longer have self service paper-​slicers due to safety reasons, but I can make the 2 slices for you for an extra 600 gazillion dollars.»
I took my unsliced copies, walked out and will never return.
ALSO: I just learned Office Depot is ANTI-​UNION! What??? An even better reason to not do business with them. (Especially this location.)

Haven’t had bad service here. YET! But I did read some reviews and wow. But like I said today was getting 12 composition notebook. And yes they should not have limits for teachers to buy supplies. Give us the discount and no limit.
This was one day I had good service and they did not question anything. But I did not find anyone to help me with other stuff. So I just got what I needed and left. Parking is good since it’s underground.

I made a pit stop here a few days ago to pick up a few office supplies. This Office Depot is right by my office, just across the street, so I really like it for it’s convenience.
One thing that really annoyed me by this location was the layout of the store. I didn’t feel like the signage was clear enough for me to navigate myself through the store without asking for assistance. I asked an employee for the location of a privacy screen protector, and I was passed around to three other associates before they finally directed me to someone who knew where they carried this item.
When we finally located the item, they didn’t have the size I needed for my monitor. In fact, the selection was really limited. They only carried two sizes and they only had it in one brand.
The customer service is also really awkward. When I was checking out, the lady at the register asked me if I wanted to purchase any stamps… TWICE. On top of that, she was announcing every customer who walked in (sex, shirt color, age, & location) over the walkie talkie in the middle of my transaction. I understand that they do this as part of their customer service improvement plan, but it is extremely awkward to be standing there while the cashier says «Middle-​aged gentleman in a red collared shirt is walking towards the paper aisle.» She did this at least 3 times whenever a new customer entered the store, which resulted in my transaction taking longer than it needed to.
One thing that I really appreciated was that she gave me 10% off because I ran back to grab another item, since the one I brought to the register was missing a barcode.
Overall, I think this was a decent Office Depot. Not my favorite experience, but I understand that they are trying. I will continue to come back since it is so convenient!

Don’t go in with any high expectations of superior customer service, great prices, and full stock of specialty items because you’re not going to get it.
I usually go in if I need some quick supplies because it’s close to work. Dry erase markers/​erasers, blank cd/dvd’s, pen refills, pencils, and the likes are easy to find.
Just once, I tried looking for something a little special, and of course I didn’t find it. I had to remind myself to lower my expectations, and I was okay after that.
Remember: just the basics and only if you’re in a hurry.