Nix Neighborhood Lending

Worst place to get a simple explanation! Walked in and told the girl I was new to prepaid cards I explained to her I needed to make a payment of $ 20 with this card she explained to me I needed to pay $ 2 to load money, first of all why do you even have to Pay to load money?! But I agreed to anyways so when I went to make my transaction of $ 20 it did not go thru. I walked back into the store I explained to her that I told her that I needed to make a $ 20 payment with this card she said well in that case you need to pay an additional $ 2 plus the dollar a total of $ 3. That’s a total of $ 25! When all I needed was to make a $ 20 transaction! RIDICULOUS!
Then an older gentleman stepped in acting like he can fix the situation and of course he didn’t. Tried calling Ralph the District manager and of course no answer. Its not the money that upsets me but the fact that they don’t explain things right! Maybe if they got paid more they would explain things better.