New Vista Post Acute Care

I happened to walk by here while killing time waiting for an appointment nearby. It’s on a really creepy stretch of Sawtelle Blvd. Also, there were 2 older men in wheelchairs sitting behind the front picture window looking very lonely. That made me wonder if that’s going to be me some day. My mother was in a home when she had Alzheimer’s. That place was pretty nice but I always wondered if the staff was stealing from her. It all looked very creepy, coupled with reviews on here mentioning urine and feces It just doesn’t look like a place where I’d want to be or put a loved one. I hope I die at home and not in a place like this. It does help if you’re rich, I guess, and you can afford to be cared for in a nice place or at home, and not in places like this.

I am posting this review in hope that you will heed this warning and have your loved one cared for elsewhere. I’m not a family member of someone who is there (thankfully, but I do frequent the facility as a service tech. I deliver Durable Medical Equipment to facilities for use with patients at various stages. I see first hand what happens when no one is around. They assume that I don’t care enough to say something but the only reason why I work the crummy schedule and deal with the moody nursing staff is because I care. The nursing staff is not on top of what needs to be done to take care of the patients needs. They only time you seem them doing their job is when they are being surveyed by one of the agencies that has the power at be to close them down if they are negligent enough. When they are not under inspection, them seem to care more about a facebook post than a call light. My absolute favorite is when they think its ok to use a contaminated DME product on another patient because they forgot to order it or don’t want to pay because lets face it, convalescent homes are a business and to them, its all about cutting corners and turn around. There are some great facilities in Southern California but having been to quite a fee from santa barbara county to The I.E. And even san diego, they are truly too few and far in between. This type of care is extremely expensive and your loved ones deserve the best care for what the price they ask. Dont send them to a place where people are miserable and only care about how many hours it is before they can clock out and go home.

Was a patient here for over 1 mo post surgery., Place reeks of urine & feces in some areas, enough to gag you. The Admin staff smile in your face, pretending to be caring in front of family; but if your family is unable to visit frequently they treat the patient with indifference. The food is AWFUL watered down salty canned soup & cream of wheat (soupy). No chance of getting anything fresh, organic & healthy! Press the call button & it could be 30−1hr before getting response, or they turn off light immediately say they will tell nurse but you will sometimes wait several hours. When nurse does show they claim «no one told me» «I was on break» or I“I was w another patient” Apparently no one else can/​will help patient if they’re not assigned to them!!!
Perhaps Melynda S’s sister was near front or she didn’t walk around facility because this place stinks & has poor cleanliness. The bathrooms are shared and only cleaned in the morning. They have seat covers up front but not in patient rooms, nor do they provide sanitizing wipes for use between patients. Once a week they take seat outside to hose down but there has been a hair stuck to tape on the handicap seat & they STILL haven’t cleaned it !!!
Only half thing positive about it is the PT & OT staff, and an administrator Mr D, he goes above & beyond for patients. Facility Admin Mgr Ms C & social workers are USELESS

My husband was in this smelly facility for two weeks. They failed to provide him with a proper type of bed, an air matress, said it had been ordered but never came in so he ended up with a terrible bed sore. That was one problem but the most egregious situation was the one where the staff never had enough clean sheets, pillow cases, pillows etc. Whenever the laundry comes to the floor the poor staff would scurry around looking for the things they knew they would need later for their patients and put it in hidden places in the rooms. Whoever runs this place for a profit should be ashamed of themselves! The one star is for the staff which is a nice bunch of people who are working in almost impossible conditions with too many patients per nurse etc. if it were up to me this place would be shut down!

My sister who underwent quadruple heart bypass surgery was here for a month or more. The staff was very friendly, attentive and caring. The place is clean with no odors, which is a pet peeve of mine. I loathe going into nursing homes with odors!
Due to my sister needs, she’s requiring additional post acute care, and I’m hoping they have room for her.
New Vista is the place to be for post acute care.

salty low quality foods, with a few exceptions passive-​aggressive cna staffing… sales dept.-admin will tell you anything you want to hear and do whatever they please. one substandard routine fits ALL patients. exceptions are dealt with in an anti-​therapeutic manner