National Duct Doctors

these guys a pathetic, I wish there was a way to give them negative starts. I would pay to give them negative starts.
I bought a vouch from living social, thinking it was a great deal. what a HUGE mistake. first of all, they appointment they gave me was 2+ months away. then on that day, when they came, they spent all of 3 minutes looking at the heater and the ducts and said they were done. THEY CLEANED NOTHING!!! said that I needed to replaced the entire duct system.
I had someone else come and they were able to clean the ducts just fine.
what a waste of time and money. these guys are a scam. stay away!!!

I purchased a Living Social deal to have my air ducts and dryer vent cleaned by this company. I called to make an appt. the day I purchased the voucher and the soonest appt. they had was 2.5 months out. Bummer… would have liked to have had the air ducts cleaned out before the heat needed to be turned on. On the day of my appt. I had to leave work early in order to get home in time for the two hour window I was given and was told I would be contacted by the technician about 30 mins before arriving. 30 minutes before the window of time I was given was to expire, I called the company to let them know I hadn’t heard from anyone and asked when the technician was due to arrive. The representative called the technician and found out he was running about 30 mins late but that he would definitely still be at the house. Ok… no problem. 45 mins later I get a call from the technician saying that he is still at the previous job in Santa Rosa (?!) which is 45 – 60 mins away from my house and asks if they can reschedule. I tell him that it would need to be a weekend because I was not going to take off more work to come meet them again. «Sure, no problem we’ll be out Saturday and will call Saturday morning to find out what the best time for you is.» Great! I get a call the next day from the company saying that they were calling to reschedule. I told them the technician told me that he would be out on Saturday and she said she would need to talk with the technician and get back to me. 6 hours later and no word back I call the company back to find out they aren’t opened on Saturdays so would not be able to come out to do the job! I was told they were opened on Sundays and I asked if they could squeeze me in on Sunday in the next couple of weeks to which the representative replied «no, we are all booked up and the next time we have opened won’t be until February». What? Then she added «how would you feel if you had an appt. and were bumped to make room for someone else?». I told her I did have an appt. which they didn’t show up for!!! The representative was unhelpful and when I asked to speak to a supervisor I was told they had all left for the day (sure they have!) but that she would have one call me when they were back in the office. I’m still waiting for that call but in the meantime I contacted Living Social to tell them about this experience and got my money back. In addition, a co-​worker also purchased a voucher and has left several messages for them trying to schedule an appt. and has still not heard back from them (started calling in Oct.!). This company is a joke and I would steer clear!

I would never use this company again. First of all, the technician showed up 2 hours late. Then he tried to leave without cleaning my dryer vent, which is part of the Groupon voucher I bought. I pointed out to him on the voucher where it said the dryer vent was included. So he relented. I showed him where the dryer vent was, and then he said «oh, the vent goes up to the roof. We can’t do that.» Well no where on the voucher in the fine print does it say they cannot clean vents if it vents out through the roof. I would not have bought the voucher had I known. Very misleading. Not to mention the fact that he spent only about 20 minutes cleaning the ducts for the whole house. The last company I hired cleaned each duct, and they spent almost two hours doing it.