Mungcal Renato V MD

I am writing this review since I am concerned about the previous negative reviews that have been posted. The common complaint is the long wait. Yes you will wait for some time at this office whether you have an appointment, a walk-​in or just wanted to grab some paperwork. As a patient you have to be PATIENT. The fact is that the doctor has lots of patients every day since aside from doing a good job his patients like myself like him and he is doing a service to the community. He also has another location in the SFV. There will also be times he schedule long vacations so the office is closed. There is only one doctor since the other one posted on the outside signboard has retired. The staff like the cashier and receptionist is the wife who also has a doctor’s degree and is now retired and not practicing. The son is also part of the staff he is a nurse and just a swell guy. If you are complaining about the young lady nurse who may be a little hard to convince to give you an occasional grin. I think though that she is doing a wonderful job. I also have Kaiser Permanente as my HMO health plan. I also see their doctors but I just can’t help not seeing Dr Mungcal even though the Kaiser doctor’s diagnosis is duplicating. I am just assuring myself I am getting the best of care hand in hand with practicing a responsible lifestyle. You guys who are haters just consider before you post. You can also go straight to the California board or AMA if you have a legitimate complaint.

I’m not one to make bad reviews but a place like this calls for it. This place is a joke. The nurses have terrible attitudes and are usually rude. How are you licensed? You will die if you keep going to this doctor. Very unprofessional. Spread the word, save a life.

I’m not sure why people have been complaining about the rude staff and poor service. Ms. Mungcal was very helpful and accommodating. Last year my mom had to go and needed to see the doctor. She does not have an appointment but they still accepted her. Of course she had to wait for a while just like any other clinics but was well worth it. One time, i forgot to print my papers needed for my school to be signed by the doctor, Jean printed all my documents even though she was very busy.
I understand that the wait is so long because they have a lot of patients (mostly elderly) so obviously those people love coming. I bet if those people will take time or have an access to computer and rate this clinic it would be much higher than this.

The nurse at the front office is really rude and doesn’t know how to talk to patients…
I would like to rate this staff even negative if there is an option here

I am not a person who goes out of his way to relate bad experiences, but this office is awful. It is a terrible place populated by terrible people and I need to warn you to avoid it.
I was hit by a car a month ago through no fault of my own. I have injuries to my left side (including two fractures) and a CT scan revealed an unrelated dark spot that could be cancer. Dr Muncal was assigned by my insurance as my primary physician, so I had to see him in order to get authorization to see specialists. Because of his (and his staff’s) PATENTLY dismissive attitude, I spent two weeks without my fractured hand being seen by a specialist or even put in a reasonable splint or cast. My leg has STILL not been seen by a physical therapist (it’s been over a month) because Mungcal didn’t forward that information. I have not been able to return to work– and this is not an exaggeration– DIRECTLY due to Dr Mungcal’s inaction. I had to HOUND the office to get them to put in what was SUPPOSED to be an emergency referral. My healing was set back by weeks. His fault.
If this is the level of treatment they will give you when you are hit by a car, think of what he will do in a non-​emergency.
I went online to apply for disability (something I paid into, by the way) and they required him to submit authorization to see my medical records. He refuses to do that. He wants me to give him a form THAT DOESN’T EXIST saying that they want his authorization. Both he and a staff member told me that I needed that form when I visited them to hand them the online authorization code that ACTS as that form and then (this is no exaggeration) TURNED THEIR BACKS AND WALKED AWAY FROM ME AS I TRIED TO EXPLAIN THE AUTHORIZATION NUMBER. In mid sentence. Now, his office says they don’t have access to the internet I have SEEN them access the internet because the computer they use to do that is in full view.
As for the possible cancer? He didn’t refer me for a urologist visit for WEEKS. I had to hound him on that, too.
Those who say that he calls you for follow ups are either lucky or lying, by the way. I did a battery of routine tests before the accident and waited over a month before calling HIM and they told me he had the information and would call me back. Two weeks and three calls later on MY part and I finally got my information. This man does NOT call you with information, nor does he make himself AVAILABLE for you to call him. He and his staff have treated me like a criminal every time I have come to his office and I am 51 years old, working three jobs and fully insured by insurance I PAY FOR.
This is a horrible office. My only decision now is whether to sue them for denial of needed medical service. I am presently talking to a lawyer about that. Yes. It’s that bad.

Dr Mungcal and his team are wonderful. I could never replace him as my primary doctor. I can say that he truly has his heart in helping others. I came to his office with no insurance and no appointment and they accommodated me. They do not overcharge their patients which is a big plus.

Dr. Mungcal is top notch! His assistant Kenny and the rest of his staff are very informative and attentive. I didn’t feel like I was being rushed out, which is what I have experienced in other offices. I highly recommend Dr. Mungcal to anyone who is in need of a smart, caring and personable general physician. He also has a practice in Saugus if that is closer for you.