Mosaic Student Communities

Everything went great and I had a more than easy leasing and move in experience, especially since my situation had to be done in a short period of time. They hooked my friend and I up with a great two bedroom off 28^th. Not going to lie, we probably have the dopest place on the block. The price for size of the rooms and amount of roommates is pretty inexpensive compared to other places in the surrounding area. If you are looking for housing next year I would highly recommend that you look at and lease with Mosaic. They have a lot of options that can work for a variety of budgets and group sizes.

Extremely grateful to Diego, Andrea & all the staff at mosaic for all of their patience & professionalism in working with me to help me find exactly what I was looking for within my budget. They went above & beyond & they continue to do so everytime I have any questions or need help. I will definitely recommend them to anyone & will use them in the future.

I got my deposit back after ten phone calls, six emails, and finally threatening to take them to court. They listened after I threatened them and then I got it back. They insanely rude considering the amount of trouble they out people through. It’s highly unethical to keep a deposit late, and I had half a mind to sue them anyway for it being late because I really needed that money for new house.
Housing laws are firm — don’t ever be afraid to go to small claims court if a company is messing with you.
I will note tho — I DID get my deposit back, which is more than you can say for other companies who rent around USC. That’s why two stars. They aren’t great but they’re better than the rest. It is what it is.

So… everything after the signing was not as easy as we had hoped it would be. I think Mosaic has some very genuine and nice people on their team, but I also think certain members of their team are extremely inefficient and caused a lot of headaches between us signing and move in (and then a few after move in as well). A few times I needed to speak to someone in the property management office and I called but was put on hold for 15 minutes until the line just hung up, then when I called back I was told he was out of the office or had just left for lunch or some other excuse, and it sometimes took days to finally get in touch. When I confronted them on it, I was almost always given the excuse «sorry we’re dealing with more students than usual right now.» I get it, things get busy, but give me a break — you’re a leasing agency focused specifically on student housing, what do you expect? Maybe they’re understaffed? I don’t know, but I have had some very frustrating times dealing with them, and I don’t think being busy is an excuse to not return phone calls or emails.
As of a few weeks ago our property is no longer being managed by Mosaic. Overall it wasn’t a terrible experience, everything that was promised was delivered (after a lot of persistence on our parts), but the lack of efficiency and professionalism from some of their team members leaves a lot to be desired.

Do yourself a favor and DO NOT lease from mosaic. Wish I could give 0 stars. I moved from a building with horrible management, not thinking it could possibly get worse. Mosaic proved me wrong.
There are too many things wrong with renting from here to list in a review. For starters, leasing agents here are as deceitful as they come. They will lie and keep things from you to get you to sign your lease; BE CAREFUL with anything they promise that isn’t in writing.
Property management literally does not even acknowledge online service requests, ever. It’s entirely useless to put one in. This greedy joke of a management company is also forcing us to hang an enormous «MOSAIC STUDENT COMMUNITIES» banner on the front of our small house. They are extremely rude and CHERYL, a property manager, even threw PERSONAL INSULTS TO ME AND MY MOTHER when I argued with her not to hang it.
We have 10 months left on our lease and they enter our home on average 2x a week to give students tours. We asked them nicely to limit this to once a week, they agreed, then came 3 times the next week. They came at times even without giving us a proper notice, which is ILLEGAL.
Overall, they don’t keep up to their word, don’t care about word of mouth, and they simply don’t care about tenants. STAY AWAY

Update, over 2 months after move-​in. See my previous review, very few of those problems have been fixed and more issues just keep piling up.
1) Still don’t have remotes to gate. Still trying to push parking decals on us. Refusing to provide more than 2 – 3 remotes for 8 tenants.
2) On a Sunday morning we found written notice on our front door. We were to completely empty out the garage and were not allowed to park in there anymore. We were told they would be walling off the garage door area, and no cars would be allowed to park in there anymore. Work was to start at 8am. Mosaic is closed over the weekend and doesn’t open until 10am. We had no one to contact about this. Monday morning works showed up, made a mess of our garage, then left when work was finally halted after arguing with Mosaic. Our garage floor was left covered in nails and debris and took until Friday to clean (had to get the owner involved after Mosaic broke my things)
3) About 5 – 6 weeks of living at the property, Mosaic started touring prospective tenants for 2016 – 2017. A full year in advance. Every few days, we get a notice giving us an 8 hour window where tours will be conducted. In that 8 hours, multiple tours are conducted with LARGE groups disrupting our privacy and distracting us from our studies.
4) They broke my property while touring the house. On friday afternoon I got home from class at 4:50 to find my room door unlocked and one of my souvenirs taken off my bookshelf and broken on my desk, with a note. Luckily I called managed to get in contact with Mosaic before they closed at 5. Instead of receiving a phone call from them telling me what happened, when it actually happened. I assume they were hoping I wouldn’t get home until after they closed and would have the weekend to come up with excuses.
I finally met the owner of Mosaic, George. After he realized they had destroyed my property on one of their many tours. I will say, George and Diego are probably the only good thing about Mosaic. And that is only because they do their job and have some common sense. When compared to the rest of Mosaic’s employees they are OUTSTANDING, solely because of how crappy the rest of the employees are. None of the employees give a sh*t about the current residents and only seem to worry about getting you to sign papers and forget you.

I’m not the type of person who likes to leave negative reviews but I think that it is my duty to inform potential leasers of what they are getting into if they live with Mosaic. If I would give less then one start I would. I’ve only been living here for about 2 and a half months but I already want to move out. I’ve never lived in such horrible conditions in my life, Mosaic is poorly managed and should not be labeling them selves as a top choice for student living. Here’s a list of everything my roommates and I have had to deal with since moving in.
1. It took Mosaic 3 months to provide a lease for us to sign after we paid our safety deposit (which based on other reviews I highly doubt we will get back)
2. When we finally wen to pick up our keys for move in we received the wrong keys TWICE, finally after receiving the «correct» keys we discovered that there was something wrong with both of the locks to our door. They would only open if you painstakingly rotated them a certain way. The key I received didn’t even work so I had to go back to Mosaic to request a master key. After my roommates and I put in a work order for our front lock it took mosaic over a week to send somebody to finally repair it.
3. Upon arrival we noticed that our apartment was filthy, the walls and floors were dirty, the bathroom sink was completely stained and the bathroom tub was scratched and chipped. There was construction being done in our bathroom so we were unable to even use it for 3 days.
4. We have put in several work orders since we moved in to repair damages that were already there when we arrived and Mosaic has only replied to about 2 or 3 of them.
5.Mosaic somehow lost our safety deposit so they refused to give us our keys on our move in day until we provided proof that we had paid months again. Even to this day our online account states that we have an over due charge and that legal actions will be taken against us if we do not pay our rent «on time». We have voiced our concerns about this to Mosaic several times and all they have given us is vague responses talking about how they were not in charge of that.
Honestly the conditions are horrible with the service being even worse, if I had the choice I would not finish off my lease with Mosaic I am highly disappointed with the way they have handled our property and do not plan on ever living with them again.

Here’s a list of things I did not sign up for.
(Well technically I signed the leasing agreement so yeah I signed up for it but you know what I mean.)
1. Hot shower that never came. 3 minutes of waiting only to get 90 degrees of «hotness». It’s totally a waste of water and energy.
2. Property management that is less than proactive and responsive. Took us nearly a month to get mailbox keys. Promised to send the keys straight to our apartment. We just had to wait for 2 days. Only to find that after that there’s another 2 days. And then another 2 days. And another 2 days.
3. Everything that is scheduled (or said to be) does not come as promised. Maintenance, for the most part. The infinite 2-​day theory is almost applicable to any services you ask for.
Most responsive email ever: My roommate paid the rent with e-​check one day before the due but typed the wrong number. Payment rejected at 6ish in the morning two working days later. Property management’s email came in at 10:50, with the subject: 3-​day Notice to Pay or Quit.
Quit? Hell yeah! But wait! Would that be us breaking the contract? Then what is this subject title a threat or a kind of whining?
Of all the promises you never kept, did we whine about any (I mean, until now, which is because I can bear this anymore)? What’s worse than having to pay but you know it’s not worth the money?
I heard they’re pretty harsh on returning the security deposit. If I also signed up for this, GREAT.
So plz read this so that you would have to sign up for what I mentioned above.

My last and final review of Mosaic. The previous review was out of disappointment and anger from how management handled my security deposit, but I was personally called by George, the owner of Mosaic Student Communities (completely different from the owner of the property I stayed at) who was able to clear things up.
There was miscommunication surrounding the security deposit I initially received as I wasn’t told previously that it was a check from the owner of the individual property and that I would be receiving the rest from the pockets of Mosaic Student Communities to make up for the difference.
It took wayyyyyy longer than probably legally required for me to get my full deposit back as promised within 21 days, but I guess the thing that matters most is that I got it back finally.
I was extremely pleased that George, the owner of the entire operations, took a personal interest in reaching out to me to help solve this issue that was mismanaged at a more local property level. He doesn’t normally step in but having him call me spoke volumes. I would only hope that the other employees follows his suit. I understand that Mosaic started as a smaller company and seemed to have grown way too quickly but I’m hoping the owner will evolve the company into a better managed organization.

Absolutely terrible customer service! I lived in a mosaic property for one year and we experienced problem after problem. They always promised to be better but things never changed. It has been 39 days since we moved out and we have not received our security deposit. They have 21 days to send our deposit according to California law. They claim that the check got lost in the mail but that seems HIGHLY unlikely considering so many tenants had the same experience. This is just another thing to add to our very long list of grievances.
Save yourself time and many headaches; DON’T LIVE ON ANY MOSAIC MANAGED PROPERTY.
They honestly deserve zero stars.

They didn’t give back the promised deposit on time with even bad manner…
Not recommend

Had lived here for one year and a half. Horrible living experience.
We haven’t noticed that there was some problem in our circuit until summer came, when we need to use the air conditioner. Each time we use the air conditioner for like 20 mins, the main switch trips. We had called for maintenance no less than 5 times, but no one came. So we spent the first summer without air conditioner. The second summer we finally fixed the circuit by walking to their office (like 2 times) and asking for the maintenance face to face. They just don’t treat the online maintenance system and phone call seriously. And NO ANY apologizes or compensation for the circuit problem.
When it comes to the deposit, 35 days has passed now, we received nothing. What they have promised is that we will received our deposit in 21 days. Several days ago, we went to their office to check the status. They said they would give us a reply by Friday. Just as what we expected, they didn’t keep their promise. No mails, No calls, they act just as they haven’t said anything.
So I won’t recommend Mosaic to anyone. They need more sense of responsibility.

They have gotten to big to quick I fear. Knew would be bad experience when the leasing agent could not ever call back before occupancy or return emails. They did not have the place in move in condition at all, filthy, no agreed upon repairs done, if the city was called place might even be red tagged for safety hazards. No one takes calls for emergency maintenance issues. Will keep this updated as the rental experience continues. I hope they will get it together.

Really a terrible property management ! They never respond to your maintenance request in time. And I haven’t heard any information about my deposit after 1 month since I moved out.

I just want to tell you my true experience. Just fact. No comment. I will keep update information.
We put $ 1500 as our security deposit. Guess what we got back? We got move out charge for $ 1629. We asked a professional cleaning team to do the cleaning work before we leave, which cost us $ 270. After that, our apartment looked clean and tidy. I also knew that we are not the only one who didn’t get our money back.
It is not the worst thing. We didn’t hear back from them for 23 days. We moved out at July 24 and received their email at August 15. According to the small case law in California. Tenant should got the money back within 21 days.
Moreover, they didn’t give us checklist of the receipts for the charges/​deductions. We just want to see how they paint or clean that can cost more than $ 1600. According to the law of California Small Case Courts, we are able to receive the detail receipt unless repairs cost less than $ 126 or the tenant waived (gave up) his or her right to get the receipts.
Last, when I write down all the things to a stuff called Victoria, who sent us the email of security deposit refund, she gave me the wrong information of our invoice.

I don’t know why their rating is over 4. My comment is all based on my real experience with this company.
I moved out on July 24. They emailed us on Aug 15(Saturday 11:34pm) saying they’ll charge us almost 2,000 dollars for the move out charges WITHOUT ANY FURTHER EXPLANATION AND INVOICES. I was really SHOCKED because I think they totally overcharged us. We had asked professional cleaning company to do our cleaning before we leave. It cost us 300 dollars to do all the cleaning. Everything looks really clean and new when we left. We DIDN’T do any damage and everything is fine when we moved out.
So I emailed back immediately after i received the email to ask for further information about all the breakdowns and invoices. However, after one week, I still didn’t get any reply from them. So I went to their office, TWICE. I just go ask them all the statement of deposit accounting including invoices for services performed. By law, they should have done that within 21 days of move out. But it’s been a month, they still don’t have that. The property manager just asked us to wait her email. I’m still waiting.
It happens to most of my old neighbors in the same building. I’ll keep update about what’s going on.

Just signed a lease contract with mosaic. They really provide good service with passionate attitude! Can’t wait to move in my fantastic new apartment!

The mosaic provide pretty good service.
I was living in a property managed by mosaic. And I move to another property managed by mosaic. There is a 10-​day gap between moving out and moving in. And I am worried about where to store my personal stuff. And mosaic eased the process of moving. They will hire workers to move my stuff to my new place, given packaged and organized.
I really appreciate the service.

Signed a lease with Mosaic yesterday. They got me a great deal in a great location. They were able to accommodate all my needs, including being willing to work with my busy schedule and did not just write me off as another student who would be complicated because I’m graduating in December. They worked to get me the lease I needed. They have good quality service and professionals that made me feel like I really mattered. They were clear and straightforward in addressing my questions and after picking the unit I wanted, I have a great load off my shoulders as I know that I am signing on with a great company and that my apartment hunting is officially over.
Review will be updated once I move into my place: D

Great Diego awesome service !
It takes you a while to find a good place to live, but the service here provided by the agent is awesome. And the price of rent is cheap.