MetroPCS

Went in to get a replacement for a defective phone that was sold to me by Tanya at a metro pcs «authorized dealer» (pico union). As soon as I purchased the phone I noticed there was a problem with it and Tanya’s words were «to be honest there has been issues with this phone» which I know it isn’t true since my husband and several other people don’t have any issues with this phone so I decided to give it some time. Sure enough the phone just kept on getting worst and Tanya did sell me a defective phone and sent me to this location for a replacement. Unfortunately that was no help either, Giovanni was no help at all, I doubt he even knew what he was doing. He didn’t explain much but that he couldn’t do anything for me at the moment because they had to order a replacement phone. When I asked if I could get it from another dealer he said that wasn’t possible and then he said «Ill give you a call when I order it and then it should take about two weeks to get here» when I asked when he was gonna order it he said he wasn’t sure but that if I wanted I could figure out how to get a replacement myself by calling LG corporate. First of all YOUR company sold me a defective phone therefore YOU’RE supposed to replace it. To top it off when I asked him for his name he said if I called for an update only he would be able to help me out and no one else would know what’s going on so to just wait on HIM to call me back. Umm no I will call, I will go down there again if I have to and they will replace me the defective phone I was sold by their company. I’ve been a customer for over 5 years and this has been the worst customer service I’ve received, I’m definitely considering switching.

Can’t say anything bad, just cheap service. Not bad. Recommend that you write your account number and pin for future references

The biggest disappointment ever! The worst costumer service ever! The worst technical support ever! The best liars ever!
I would never share my everyday experiences on a public site but I’m beyond furious and probably i will share this one on every site that I can!!!
I was referred to MPCS by my friends who described the company as an OK company, but their international plans are good. I went to the corporate store and after 40 minutes of a non-​proffesional talk i made sure that before i sign up i only need to use their service for just one country and that is landline, Albania. The clerk made sure that yes i can make phone calls to landline, Albania. I got a junk phone for $ 100, then I payed for two months in advance. I come home and I cannot make phone calls to Albania. I spent 3 hrs on the phone with another unproffessional crew of people and still didn’t work. Spent the next day trying to find a store, which turned out I needed a corporate store. Spent another hour trying to figure out and luckily they did. I come home and barely used the phone for a week. The second week I try to make a phone call to landline Albania and it didnt work. I spent 2 hr on the phone and some people in India (i believe) redirected me to the corporate store again. I go to the store and the ladies were non-​english speakers so they had to connect me on the phone again. Yet another hour on the phone to here ‘ ma‘m i have a bad news for you. We have renewed our contracts and we have dropped almost 30 countries from our plan and Albania landline is not any longer in our plan.‘
And like any other normal person I asked for refund for the month that i have paid in advance at least… and i got the second bad news:‘ we can’t refund you, but you can still use our service if you want!!!
I went to return the phone 2 weeks old, 3^rd bad news:‘ sorry we cannot because the phone has been used!‘
Overall MetroPCS is a bad news!!!
Eda Methasani
(323)849−9646
pass 19 761 978
Los Angeles, CA

Don’t come with worker named jesus he is helpless and find excuses for everything he will make you have a real hard time! Ask for giovanni and juan they ate the best that for them that l review with 4 stars if is not for them l put cero stars!

Hello I’ve been here a few times, the customer service is great, and terrible! The girls here give attitude and they are mean! So rude! The guys are so nice and very helpful. I will only let the guys help me, or I’m not interests okurrr

I don’t understand why people would work in customer service when they have no customer service skills the clerks have attitude like if its the customers fault that they are working there, or maybe they just think that because the store is surrounded by latinos they can be all moody all the time this store is really a depressing store to come in to when your the one buying their products for the clerks to receive their pitty pay !! Dont come here and when u meet a naïve person with attitude report them they should be working in something else and if they dont like their jobs maybe they should have stayed in school and gotten a degree !!! Miserable people

If Unilocal would have the option to give no stars I would do it. This place is horrible, dirty and has a bunch of ignorant people working here. The most horrible customer service I have ever experienced in my life. Apparently no one could help me with the issues I was having even though I was a paying customer. I would never go back again. HORRIBLE.

What a nightmare it is trying to do business with this unprofessional, unethical, cheap company.
I have been paying for their service for three months, of which 90 days have been without service. First they made me bring the phone into the store, so they could tinker with it. Then they sent me updates and downloads, then they wrote up a special ticket to have a specialist repair the problem, that took over a week. As you can guess nothing worked. Finally they decided they would replace my phone with a new one. I had to drive to downtown Los Angeles to switch out for the new one. I about fell on the floor when they told me I had to pay $ 30 for the exchange!
Customer Service is horrible, policies and practices unheard of, prices for what you get, highway robbery, and service terrible. It would not be worth the headache, time and trouble if their service were free.
Save yourself the aggravation and don’t even consider this sleazy company.

Is this location now on 6^th street? Ugh… terrible place. It’s always empty so i don’t even know how they stay open. The stuff is all dusty. Bought something from them and it did not work. The person working there just walked away and said all sales final. DON’T BUY FROM HERE…

Just writing that after many calls/​visits this situation was never resolved. Probably a few hours of time that I’ll never get back.

Going to make this short and simple. If you need to go to a Metro PCS Corporate Store, DO NOT COME here. If it wasn’t for Suzanna, who provided me with great customer service skills and if my firm didn’t need this done, I would have walked out. They have a good concept by checking in at a display board, then they call you up in order. They have 12 – 15 spots for employees to work the counter, but they had 3 on a Wedneday at around teh lunch hour. The problem is that the customers that come here are the type that you need to hold their hand and explain everything to them 3 or 4 times for them to comprehend. Making matters worse, while they were having customers 12 deep, the manager went from sitting at a desk to hidding in the back room. When the door back door would open up as the employees would go get a phone, you can see the manager back there laughing it up with employees. Why not jump behind the counter and help your team out when they need you the most? For him, I would have given a ZERO star, but again, because of Suzanna and her ability to resolve my issue, I give her the golden star. It is my recommendation for Corporate to visit this store and get the right leadership there to make this great location a sucess.

LOCATION, LOCATION, LOCATION: This place sucked. I mean, it just was not accessible or pretty and I was horrified to discover this is the Headquarter Location.
5 stars, though, for the guy who helped me, although the wait with around 7 people ahead of me was a 1 star experience.
Never again.
I did not get my issue resolved and think I have to switch companies now… like ASAP since customer service here is atrocious. I tried getting assistance calling *228 from another phone or 888−863−8768 and speaking to a person took hours. And even with that, one person says I need to call from the phone I am activating then another says no… What a waste of time!!!
When all is said and done, they just gave me the run around. Worse service ever.

if i could i would give this Metro PCs store location 0 stars for there terrible customer service, and for not being knowledgeable of the products and services that they sell, also for the very long long waiting time, i was given a Metro PCs phone as a gift, and decided to go to this Metro PCS, there is no parking lot, but you are able to find parking on the side streets on parking meters, for the most part this store will always be busy and there will always be people waiting to get helped, i went by 3 times and was always busy and the 4^th time i decided to wait, as the previous reviewer mentioned this place makes the DMV seem like heaven, i had to wait 45 minutes seating just to wait for my turn to get helped, after being helped by there employee and having my phone activated and paying the monthly service i walked out happy with my phone activated, the next following day i woke up with to find out my phone had been disactivated, received a call from Metro PCS customer service rep that my account was pass due and that i needed to pay my months balance in order to have my phone working and i tried explaining to the person that i had just paid and gotten my phone activated and they mentioned they had no records of it, the next following day i went back to that Metro PCs store which was crowded and i had to wait this time about an hour just to get help, after i explained them the mistake they did none of there employees were knowledgeable on solving the issue after a while the manager figured it out and solved the issue and apologize, never again will i step foot into this store

The DMV offers first class service compared to this MetroPCS. The employees here are less motivated than any government employee I’ve ever seen and the way the store is run is completely unacceptable. There isn’t a parking lot and I was scared to death that my car would be vandalized while I was away. I guess the demographics of the customers explain why a parking lot is an unnecessary luxury.
I went to the store with a friend who wanted a new phone. We thought it would be a quick trip but it turned into a one hour experience. Upon entering, the security guard stopped us and gave us a number: D834. There were about 5 employees working and 10 customers waiting. I looked up at the screen displaying the numbers and D828 was already being served. How bad could the wait be, I figured? Well, any time that one of the employees finished «helping» their customer, they would disappear into the back room, never to return. After 20 minutes, there were only 2 employees left out front and the screen was still on D828. After another 10 minutes, we were ready to give up. But suddenly, D829 was up but D829 had already left. D830, 831, 832 and 833 had also given up. It was finally our turn! The sad thing is, we waited 30 minutes and not a single new customer had been helped in the time we waited. The guy that was helping us was so unenthusiastic about his job. He tried to sell us the wrong sized cell phone case and I called him out on it. He was so slow… but he seemed like a superstar compared to his colleague to the right.
She was the worst. The customer she was helping had to take time off from work to go to the store and the employee didn’t care at all about the customer. She could’ve at least pretended to care.
After wasting an hour, I was really happy to get out of there. And thank goodness, my car was still in tact.