Metro PCS

Excellent service! I had to wait a bit but that’s because they take care of every customer 100%!
I came in to port in from Boost mobile, which they are completely false advertising. I picked up on a free phone and 50% off on my accessories as a promo.
Rosemary were both very humble and informative and I truly appreciate their service.
I recommend this store to you and your families.

I had been getting texts that Metro was about to upgrade their systems and my old phone was no longer going to be operational, they offered to give me a new phone. I called this branch, guy seemed a bit short on the phone. He did answer all my questions though, so that was a plus. I went all the way there, there were no lines, the store was nice and clean and the lady who helped me was so friendly.
I got a free new phone which I wish came standard with a case like my old one because it was so slippery to the touch.
After reading all the bad reviews, I felt compelled to write about my nice experience.
P. S. This branch is right next to a Dollar Tree! #CheapStuff

Please everyone do not go to that store in Baldwin Hills you will have a problem with management the sorry ass workteam the black girl with the long fake hair that wants to be white is a liar horrible horrible customer service whatever you do if you could help it do not go don’t take my word for look at the reviews horrible

11/​19/​2014 & 11/​20/​2014 4:30 to 7:00pm at 3700 La brea Los Angeles CA
90 016 one & half hour waiting time.

Con Artists!!! Every month is hell to make a payment and they always cut your phone off 3 days after payment then they say theirs nothing they can do to restore your service. Seriously??? I just paid your punk asses and now your saying I have to pay for the month my phone was off??? THIS IS A PREPAID SERVICE!!! I’m calling the BETTER BUSINESS BUREAU on you guys. This should not be a company at all!!! Lets work together to shut them down. They have the worst «supervisors» on the country!!!

I switched to Metro PCS just over a year ago. Now I need to get a third phone as the first one stopped charging and then the replacement phone stopped charging. I am on my third charger as well. The staff I have talked to in Baldwin Hills including Mgr are less than helpful. Metro PCS should stand behind the products they sell instead of suggesting that I send my phone to the manufacturer for 2 months for repair. What the hell am I paying insurance for? Oh yeah damage, not these Korean lemons. Try calling the Baldwin Hills store… Ha Ha! What a joke. I called 26 times over a week to, each time to be told by a recorded message that all reps were busy and to try again later. I am done.

STORE REVIEW: Minus two stars. It’s worse than the DMV. Over an hour wait, then a horrible attitude from the people who work here. At least in the DMV they «try» to be nice.
I know why they need armed guards there, the customers probably want to smash the workers faces in .
Yuck, yuck yuck.
SERVICE: It’s not all that bad. Of course it has some no reception spots and spots where it is better than others but overall it works.

I just came here to check out phones because I was going to sign up with Metro, definitely not at this store, but just wanted to get a heads up. Right when I walked in to look this rent a cop walks up and says you need something? I was like just looking and he say oh and walked away. That was that but I was done with this ghetto mess store after that!

I noticed that many the other reviews were written a few years ago, .and the times they are a changin’…even at MetroPCS. The phone selection is minimal as before, but with a more sophisticated lineup. I’ve used their service off and on for the past 3 – 4 years. I’ll be returning soon, and the only reason I left was because my boss was paying for it and wanted to use Verizon… until he got the bill!!! Don’t be fooled into thinking that low prices = poor service. If you call being «upsold» by AT&T, good customer service, then that’s the company for you. I think that remark about MetroPCS being ghetto is pretty dumb. The only reason the wealthy won’t use them is because most of their $ 500‑1000 phones can’t be serviced by MetroPCS. But now they are selling Blackberry’s, Androids/Smartphones…so stick around. If you really MUST own a phone that expensive when the technology lasts for les than a year, go on ahead. And your $ 10 dispute… geesh…I have NEVER had these issues with this company. Best way to prevent any misunderstandings is to order your service & phone online or in person (but check everything before you sign for it) Sorry, but you’d be having these issues with ANY company after you sign on the dotted line.

Can’t expect great service when their service is only
$ 40 a month. I came by to get my girlfriend a phone
while she’s visiting LA for 3 months.
The first bill came and she was charged $ 50.
So I called and found out it was their mistake.
All good though since she’s credited $ 10 for her next bill.
Anyway, this branch was probably the biggest one I ever saw.
The only reason I come here is because they have a machine
outside the store where you can pay for your bill within 5 minutes.
All Metro PCS is located in a ghetto area for a reason.
Only ghetto people use their service… including my girl. lol

The dispute continues. This company is the most disreputable of any that I have ever done business with in my life. After assuring me that they would credit my account, they did not. Then the file was sent to another incompetent individual who just flat out lied in documentation to my credit card company. They contacted me after I returned the merchandise after 3 days. Now they are disputing that the merchandise was returned! YET — there is no account active.
I disputed the charge in ⁹⁄₁₀. Here it is ¹²⁄₁₀ and it is STILL not resolved! Chase CC sends me a letter late DECEMBER asking for more information. They want ME to contact Metro again, which I did. I’m told they’ll call me back. They don’t. Then I get some a-​hole at Chase who says nothing more can be done. OH YEAH? So now I get to write up a nice little review on Chase credit dispute services, too.
I have now written 2 more letters. One to Metro to the a-​hole who wrote the lies and does not return my phone calls. The other to Chase to let them know how one of their dispute team abuses customers. Example: they give me a date to respond by, then close the file before that date! After giving the vendor 3 months? OMG. THEN the Chase woman disputes the USPS receipt I send in from the system that clearly says «DELIVERY INSURED.» I’ve never had a disputed charge encounter become adversarial with a company that is supposed to be servicing ME.
Protect yourself, people. Save every shred of paper. Document every name. Cuz you will need to defend yourself. Don’t take any crap. Know your rights. Send follow up letters when you talk to people. It’s the only way. People lie on the phone to get rid of you. If you don’t get satisfaction, tell them you will contact the FTC, your congressman, alert the media and report the issue in social network forums.
I will update the outcome.

I had a great experience online ordering a phone and wanted to give a 5 start Unilocal to Jessica, my online agent.
I needed to order another phone and wanted to link it to my account. The web page was a bit confusing. There was a «live chat» link and before I could say «I need Unilocal!» Jessica came online to the rescue.
She filled me in on all of the details of what I needed to do and in no time:
Free phone, $ 5 off both accounts, and it’s FedEx-​ing it’s way to me.
Thank you, Jessica from MetroPCS in LA for a great Unilocal!
*I don’t know if Jessica is at this location, but I picked this one because of the negative review below.

This is NOT about this specific location, just Metro PCS in general.
I called the 800# from their website and could never talk to a person. I tried to follow the prompts and could not get the info that I wanted. I kept saying operator and the automated system would not connect me to a live person. The system eventually hung up on me.
A guess when you charge only $ 40 per month for unlimted service you can’t offer good customer service. I was a potential customer that they now lost!

BUSINESS: Communications (or lack thereof)
FARE: Cellular Phone Service
This is simply a public service announcement type deal on the status of Metro PCS. First they introduced the phone service for very low, now one of the key selling points is that you can take your old Sprint & Verizon phones and have them hooked up to their service since they are CDMA based. CDMA is Code Division Multiple Access. Metro PCS utilizes this form of cell phone technology.
But here’s the problem. IT DOESNT WORK.
I was on craigslist the other day, and people are trying to sell their Balckberry and Moto Q phones to people who utilize the metro pcs phone service. THAT DOESNT WORK. Metro PCS service is not up to par to accept smart phones and PDA’, end of story. I recently talked to a representative and they informed me that they are working on getting the MOTO Q, but they don’t have it yet.
Let me explain my first comment on using a Spirint phone to hookup to a metro pcs account. In my experience, some weird things happen. Metro PCS reception is deplorable, i agree with CHRIS R. 100%. But the weird thing that happens is that the service area appears to be even more dreadful. All of a sudden, places that used to work as service areas on the MEtro PCS network, NOW they have problematic reception. The phone will switch to ANALOG, will be roaming more often, and the internet im PAYING for doesn’t work on the Sprint phone, which is internet capable. I’ve made calls and a Verizon wireless prompt will inform me I can’t complete the number. So something is definitely wrong in the techanical structure of the phone service. You get what you pay for? not necessarily. See what happens is the phone service is about $ 50 a month (for unlimited right). Let’s say you lose your phone and want to get a bill so you can see all the calls that you have placed? That service cost $ 60 AND takes 4 – 6 weeks. That is unacceptable. Also, take into account the phone you get with your service, you are usually paying pretty much face value. A razor cost $ 229 plus 50 first month brings you to $ 279.
So what’s my point? Here is my point. Cell phone companies need to become more customer oriented. The early termination fees, hidden cost, all that. That needs to stop. If someone has insufficient credit, LOWER the deposit, and have them pay most of the cost upfornt.
Oh, and most importantly, IF you disconnect the service of someone, DO NOT KEEP CHARGING THEM A MONTH|LY BILL (SPRINT IM TALKING TO YOU). How in the world can you justify a monthly charge when the phone is not able to be used? After a couple months, their late bill has turned into a car note size payment.
Here is what a phone company needs to do:
Explain all fees and costs for each respective plan, AFTER taxes
Have a REEVALUATE 2^nd month, so based on first month’s usage, the consumer can see if they need to alter their plan (more or less minutes)
Explicitly explain delinquency policies, and maintain a limit for a customer, the maximum being $ 100 (unless the customer has a business account or amaizngly great credit AND takes the proper steps to allocate this leverage.) Trust me, someone will be much more willing to pay $ 100 then try to start a new phone service with another company.
Explain the coverage area explicitly, find where the customer does most of their calling from.
IF YOU FOLLOW THESE SIMPLE (COMMON SENSE) RULES CONGLOMERATE PHONE COMPANIES… YOU WILL MAINTAIN A HIGHER CUSTOMER RATING… AND LOWER CUSTOMER TURNOVER.
Just my two cents