Melrose Strip Auto Detailing

I absolutely love the guys that work here they do such an amazing job however suzie (the main person that checks everyone in) is extremely rude, does not know how to run a business, and treats the customers and her employees poorly. I went in on a busy Sunday and waited over 1 hour to wash my car, that’s the least of my complaint… my issue was that the whole bottom passenger side of the car was still pretty filthy, so I asked the guy that was cleaning if I can borrow his towel so that I can wipe down the dirty spots he was nice enough to do it himself… while that’s being done suzie walks over to me and rudely asks what my problem was. «Problem?» I thought to myself, I really have no problem… if anything I would want another car wash! I held my tongue and was trying to be nice until she went up to my husband and said, «well that’s what happens when you pay for a regular car wash». Really now? I used to love coming to this location, not because of suzie but because of the hard working employees and their fantastic job. I can assure you that this gentleman didn’t do a good job merely because when I first parked my car suzie was already screaming at this employee to move another car out of the way. My recommendation to suzie is, take a chill pill and there’s many different ways of treating menopause. Goodluck suzie.

Avoid this place. I feel bad for the actual guys that wash the cars, they work so hard and the owner/​manager Susie it such a Bit#@. She’s extremely rude, and has THE WORST customer service. My wife and I both always take our cars together, and my wife today pointed out that the bottom of the car was still dirty and she stated that we should have paid more for a better wash??? F-​that! She was trying to insult us for her horrible service. Keep in mind we have a Mercedes and a Range Rover so it’s not about the money but just because of the way she speaks to the customers and her own workers I will never go back to this place. She speaks down to the workers and yells at them. This is not how a business should be run.

I brought my car into Melrose Strip today. My car was DISGUSTING.
Sand
Dog hair
Stale smoke smell
Food
Stained seats/​walls
Hair
Juice/​coffee/​soda spills
Anything you can imagine was in my car.
I assumed my car would look better., but it looks NEW. BRAND NEW.
Everyone that works there is so nice, I explained what I needed and was out of there in 5 minutes.
I really don’t know why anyone has rated them under 5 stars. I will NEVER bring my car anywhere else.
Thank you so much :))))
Signed: disgusting Hyundai Santa Fe driver

I have been here several times now and I will never come back. They charge too much for an unacceptable job. I’ve gotten my car back, there’s been several missed spots and my car still looks kind of dirty. Each time they did an incomplete vacuum job. They barely wipe down the car inside. The outside still had places that they did not dry completely. I do not recommend anyone to come here.

Not worth the time or money, would never take my car here again. No attention to detail. They work more in volume then anything else. Basically a tourist trap for people who want to be seen waiting for their car on the busy Melrose Strip. Melrose has declined and is not the hip shopping area it once was and this place has declined right along with it!!! You are better off at an automated wash at the Chevron on Beverley or the wash on La Cienega next to Opening Ceremony.

We’ve been customers for four years but after my most recent experience we’ll be going elsewhere.
I brought my car in a week ago and paid extra to go beyond the base wash and instead get the mini auto detail for $ 35. I got the car back and there were whole areas of the car that were totally untouched! The dash was still dusty. There were still crumbs around the stick shift. The steering wheel hasn’t been wiped down. The backs of the front seats still had dust marks and footprints. Totally unacceptable. So I called the manager, Suzie, and she kindly told me to come back within a week and they’d redo the job.
So I come in a week later. The guy said they wouldn’t do the outside, nor would they reshampoo the mats… Okay… But I pointed out the surfaces that needed attention and said the mats should be vacuumed at least bc they hadn’t been done properly last time.
So I walk a block away to meet a friend for coffee. Unilocal says they close at 6pm, so I went back at 5:45 to get my car. Everyone was long gone! They were totally closed. Obviously they don’t maintain their Unilocal page. My car was trapped in their lot overnight.
So this morning I go to get my car and I get yelled at by the manager. She said they’re not responsible for what Unilocal says (?!) and that I caused them a lot of inconvenience. I caused THEM inconvenience? What about me, the customer?!
She thrust the keys at me and told me the car was parked on the street. So I walk to get my car and immediately inspect it. Ridiculous. I don’t think they vacuumed at all, and they certainly didn’t try to make sure they thoroughly wiped down all surfaces. See my pictures for the crumbs, dirt and marks still readily visible when I picked up my car.
All in all, even after four years of going here, this experience will have to be our last. I was hugely inconvenienced, paid for a wash that was never done correctly, and was yelled at and scolded by the manager in the process.

Great place for a hand car wash. I don’t think I’ve ever left disappointed. Off of Melrose so you can walk around if desired. Take advantage of discount Tuesday.

I have gone to this car wash many times and they usually do a fine job for what you pay for but in my last visit the manager and man who cleaned my car mishandled a situation in which my sports coat was ruined because the cleaner closed the trunk door on it and punctured the fabric.
There was no offer for refund
There was no apology
There was not even an acknowledgement that this guy made a mistake
In my experience when the service is not up to par or this is an error there is some additional accommodation that management should make. The gesture alone of refunding a $ 17 car wash in place of the jacket (valued significantly more) would have been acceptable. Without that, I’m left frustrated with a ruined jacket. Thanks!
The stupidity of the manager and the team is beyond me.
This will result in a loss of me as a customer.

Gave them a shot and they did a great job. It is not quick service, but it was a good hand wash. The location is convenient to where I usually am during the weekdays and they have a Tuesday/​Thursday discount. I asked how long a wax would take and the man gave me an honest answer… «hour and a half.»
I will be back for a wax next time.

Not too happy with the wash I received today, they left smudges everywhere and didn’t vacuum very well or at all I couldn’t really tell, then when I got back in the car it had a funny smell that definitely wasn’t there before it was like BO mixed with shoes left out in the rain. Also, they didn’t remove the wax very well and forgot to add tire shine, I had to go home and finish the job myself and got my cuffs dirty and had to change my shirt cause I had already gotten showered and dressed before going there, this place isn’t What it used to be and the girl working behind the counter was too busy texting on her phone to help me pay my ticket, I stood there for probably a solid minute just watching her text before she looked up

I come here every week for the past month and a half! They do an excellent job very attentive to detail when you tell them to focus on something.
Only thing I don’t like is the female workers or «managers» attitudes! They could really be a lot better and actually get to know they frequent customers. Hence the 4 stars instead of 5!

Ladies and Gentlemen, start your engines… Ready, Set, TERRIBLE!
This place is a quarter block away from where I live, & one of my girlfriends called me to see what I was up to after her car was done being washed. Being that my car looked as though it belonged in a Walking Dead episode, I decided to drive up and join her.
I selected a «Regular Wash» and Tire Dressing” (as I always do when I go to «Royal Car Wash on La Cienega).
When I went to retrieve the car, it looked great! However, the first problem occurred when the gentleman that finished drying my car refused to give me my car-​key until I «Dinero him»… I actually did feel bad that I didn’t have cash to give him for a tip, so I walked back up to the pay station to use an ATM or put his tip on a card, however– I was told «We don’t have the technology»… (Ok, so you understand the fine art of Apple-​Pay & Square on your Ipad, but you don’t know how to run a CC for a tip??? Cool.
So I just had to hang my head and promise him a tip next time (OH, and by now he decided it was fine to return my car-​key to me…)
I was now off to Palm Springs for my friends 3-​day birthday pool party, and before driving out there, I decided to fill up my tank, however, when I got out of my car to pay for the gas, I noticed that the employees from this «Auto Detailing Shop» neglected to wash and Dress my tires (which I upgraded & paid for).
When I called the front desk and explained what happened, I was put on hold for 5-​mins so the girl (who remembered me) could «ask her supervisor what to do». I told her no need, «I don’t want to get the guy in trouble, how about when I get back from Palm Springs, I’ll pay for another wash and you can add the $ 2.00 tire-​dressing on complimentary» (but actually just give me what I paid for in the first place)…
Here was her response «You HAVE to bring it back in right away, or no later than tomorrow, or we can’t help you. (Mind you I’m already on my way to Palm Springs).
Moral of the story:… Go to ANY other Car-​Wash that would gladly rectify their mistake and spritz on some of that 99-​cent tire oil for ya.

UPDATE: Sam is no longer here to keep everything in line! Do not risk going here!
I went here for YEARS, and Sam’s service and his keeping everyone else in line was the only reason to go here. With him gone, this place has taken a nosedive, the owners don’t seem to care, the customer service is atrocious.
Read the other reviews about how the people that manage this place act. I don’t want to support that or deal with that. As a former long time customer, I’m never going here again.
Avoid avoid avoid.

Just did my car wash here I took the spray on wax I will not recommend this place they just ripped me off saying that they did a spray wax and they didn’t do anything the wash was OK but not that good. Don’t waste your money.
To be more specific it’s great idea to have a hand wash instead of a machine wash the problem is the end result is not so good it’s not that clean have a lot of marks and lint residue.

This place is expensive but worth it because they do a really good detailed job on your car. There’s also a lot of douchebag customers here with their Lamborghinis and Ferraris but they treat my Volkswagen Rabbit with just as much care as those Douche-​mobiles.

When you wanna get a wash and come around town this is the place to come you. Get your car in and go walk about this lovely area. Great shops and restaurants and you can even get a hair cut and your nails did. Handle it. Decent price and good service.

This is the first review I am writing because I have to tell you guys to avoid this place at all costs. Ignore this at your own peril.
After my car wash my car wouldn’t start. Turns out the battery was dead because the doors were left open and ac was left on during the hour long detail.
I was flatly refused a refund. Ok. That’s fair — maybe there’s a problem with the battery. Not their fault. Fine. But then:
I called Mercedes roadside assistance right away to come jump start the car. Suddenly an employee comes up to me and informs me that if Mercedes roadside assistance doesn’t arrive within one hour my car will towed. Panicked, I called roadside assistance again to hurry.
Fortunately someone arrived within 20 minutes, but then was told to park across the road! Unbelievable.
This was an incredibly stressful situation. The customer service is terrible as others have said previously. The women running the place couldn’t care less about customers or Unilocal reviews but I thought I’d try warn you guys.

Servicio: rápido y bueno, al menos 4 personas trabajan en tu auto, ellos tienen cuidado con el vehículo y es realmente un lavado y secado a mano.
Costo: razonable valor por el servicio.
Les pedí amablemente aspirar un poco más el auto pues aun quedaron pequeños rezagos en los pisos y lo hicieron.

Oh, Melrose wash. Sweet, sweet Melrose wash. You were always my favorite — especially Gerson, who would do the best job with my car, week after week. But now I’ve finally had it with your attitude, and I’ll be seeing other people.
I’ve been coming here at least once every two weeks, often weekly, for 6 years. After a full wax and detail last weekend, it rained the next day. I stopped by today to have the car washed again (exterior only) using their rain insurance. They refused to Armor All the tires as part of the wash, and insisted I pay another fee on top of the rain insurance (all this, despite the fact that the rain clearly took off the last wash’s Armor All).
It’s insulting to be nickel and dimed the way they do, particularly as a loyal customer year after year. Not to mention the attitude from the manager (Josie?), which a number of others here seem to have picked up on… I’ll be switching to a wash where my repeat business is valued. Here, they act like they’re doing you a favor.
I’ve sent a lot of friends here over the years. Sadly, I won’t be back.

arrived here on 10am Sunday when they opened. Overall experience good. The drying crew didn’t open up the trunk (because they didn’t know how to?)
But also noticed the nasty «I’m too good to be here» attitude of the Asian woman cashier. Yikes.
But everything else was good mostly, but a few places missed. Like the side mirrors.
Got the spray wax deal, 24 dollars.

I friggin love this place. Neighbor was doing construction and dirtied my car up the entire summer so he gifted me 5 car washes to another place. I couldn’t even use them all (and they were free!) I just missed THIS place too much!!!
Every time I come here I always have a stimulating conversation with a stranger as we both wait for our cars. I don’t know how they do it, but the customers here are so friendly and chatty.
The quality of hand washing is far superior to a machine. They just put so much attention to detail into each and every car, and I just got the basic wash.
HIGHLY RECCOMENDED.