MCM Property Management, Inc.

As the other ladies below me said, if I could give this place negative stars, I would in a heartbeat.
I rented an apartment in West Hollywood for a little over two years from MCM. Loved the apartment. Loved the price. Loved the location.
Unfortunately, however, the apartment became infested with roaches, due to a gaping hole in the wall directly underneath the kitchen sink. Over the course of four months, I sent over ten emails and phone calls to the company, citing the issues and asking for someone to please come fix the hole in the wall. Each and every correspondence was met with «we’ll have someone out tomorrow!» and no one EVER showed up to address anything.
Coincidentally, when I went to move out of the apartment, I got a phone call asking «why I hadn’t reported the hole or the roach problem» because now they had a mess to clean up.
Are you SERIOUS?
Then, when I went to get my security deposit back, they claimed I had painted the apartment the horrific two-​tone green and off-​white colors, and they weren’t going to give me any money back because of it. I had to send them pictures dated (fortunately I had them!) with the day I moved in, til they finally believed I didn’t paint it.
Finally, when you call the office to talk to someone in charge, they run you around in circles between everyone presently in the place, because no one communicates and no one has any idea what’s going on. When you finally DO get to speak with the head woman, she’ll be downright rude and abrasive to you, for absolute no reason whatsoever.
I’ve had plenty of good landlords and plenty of mediocre ones. This place just took the cake in terms of negligence, rudeness, and poor management. Never again.

I hate giving bad reviews especially since I love my apartment so much! Do yourself a favor and don’t move into one of their apartments. You have to wage a war to get anything fixed. The people who work in the office are often rude and refused to apologize when something was missed or a ball was dropped. I am sure it is not any easy job but being kind just really isn’t that hard. With so many vacancies in LA avoid MCM.

I lived for a year at 740 N. Orlando, which is a great, quiet building. The owner was still very much involved, and therefore MCM took a back seat in the day to day affairs. The one time I had an after hours maintenance issue, they were very responsive. I got my entire security deposit back. All in all, no complaints.

Don’t even think of moving into one of their properties. As a long time tenant I can asure you will be sorry. This company refuses to fix anything even when required by law. They harass and intimidate residences when they feel they can make an extra buck by getting them to move. Nearly every tenant in my large building hates the resident manager who spys on tenants through cameras in the common areas. My neighbors report rats in their units. Carpets in common areas not changed in 30 years etc etc. How these people are still in business, I will never understand.
Avoid at all costs.

Horribly unprofessional and downright criminal.
My interaction started out normal, found a listing, contacted MCM and preceded to set up a viewing, and by viewing I mean going to an unlocked apartment and viewing it myself without anyone from MCM being there. I was not able to ask questions or be properly showed around the place. Against my better judgement, I went ahead and applied.
Fast forward to many emails and phone messages promising «an answer by the end of the day,» when in reality it took them over a week to get back to me, and of course the apartment wasn’t available anymore.
They provided another unit which I also toured alone without anyone from MCM present and also applied there, and that is when all communication with MCM stopped. They refused to return my calls or emails. Luckily I took the hint and found a much better business to rent from.
They flat our stole my money and refused to communicate. DO NOT even consider renting from this «business.»

I have to say that mcm has not done anything nor called back about the problems I am experiencing. The people that answer the calls that are suppose to help don’t care and don’t know how to treat the customers. The worst customer service I ever received. I am experiencing water that smells and is yellow coming out from my sink for over a month now they haven’t done anything .now I am gonna go to city hall. I don’t understand how there can be a company like this.

The 1 star review is too much of a good rating for MCM!!!
I went to view this apartment at 3661 MacLaughlin #2 in Mar Vista. They advertised for $ 1250 and they had at least 30 applicants at $ 30 per individual. They said someone with a higher credit score got the apartment and of course they don’t refund all those application fees!!! At least I got a copy of my credit report and that was a pain in the butt to get. Jesse (who showed the apartment) promised me to have it ready the next day by 9am. I called ahead, nothing was left for me with the receptionist who was careless and told me to talk to Jesse because she knew nothing about it.
To my surprise, the same apartment is being advertised today but now at $ 1300!!!
So they’re going to make about a month’s worth of rent in just applications and probably deny everyone again.
By reading other people’s reviews and due to the bad experience I had just by viewing and applying to one of their apartments, I’m glad I didn’t rent with them.
Avoid at all costs.

Rent from somewhere else, or be prepared to fix everything in your apartment yourself. So many repairs have had to be done on my place, and whenever they sent someone to fix it, they broke something else. We’ve been taking ice cold showers because they refuse to fix it, and nobody will return our calls about it. My credit score is 740, and they made me pay extra deposit saying my credit was «borderline». Also, they wouldn’t let us install cable which I’m furious they didn’t tell us before signing the lease! To relax, I watch hockey, and my fiancé takes hot bubble baths. Thanks to MCM, we can’t do either! Wish we went with one of the several other companies we were approved with, that didn’t force us to pay extra deposit.

Pretty awful experience. Slumlords to the max. They allowed a vendor into my unit without my permission. They don’t show up when they say they will. Everything needs fixing. These people are the worst!

Let me just start by saying I have not had hot water since I moved in! I’ve been taking cold showers every day, and they haven’t made a single attempt to fix this. Just now, the cable guy came to install cable, and MCM won’t let them install a dish for the Direct TV, even though MCM gave us that company to call in the first place!!! We were charged $ 3,000 to move in, when the rent is only $ 1200. They said it was because our credit was «borderline». We applied with 3 other companies and passed the credit check totally fine, and only went with this apartment because it was our favorite. They took advantage of us, because they knew we really wanted the apartment and needed to move in right away. We have a giant hole in our bedroom wall where bees fly in, and this has yet to be fixed!!! So, thanks MCM! I guess we’ll be spending the next year of our life taking cold showers, getting stung by bees, and staring at the hole in the wall since we can’t have cable!!!
Anyone reading this, please private message me if you have any advice on what I can do to deal with this company, or what my rights are as a tenant.

I only gave 1 star because I had to. We have had nothing but unpleasant experiences with MCM. Our landlord hired them for a month to try and get the flat downstairs rented and they have sent over the rudest guy to show the flat, always parking in our driveway and blocking us in/​out. After at least four different times and three different people telling Haim NOT to park in the driveway, he got mad and told me to f@#* off.
We have also paid our rent directly to our landlord electronically for the past five years and MCM wanted us to write them a check. Who still does that? MCM got involved with our property toward the end of November after we had already paid our landlord and I told three different people at MCM this, but they still continued to harass us with threatening letters, visits and phone calls. I asked our landlord if he would continue to use MCM and he said he didn’t want to work with them anymore, so we paid him electronically again for Jan rent, but I received another phone call yesterday (Dec 29) about paying them our Jan rent. I phoned today and was able to speak w Barbara at MCM (who was also rude) and hopefully finally got this sorted. I asked her to have her people stop contacting us and that put landlord had already accepted our Jan payment. She replied in a smart ass tone, «Well, I guess we don’t need to be having this conversation then.» «Nope», I said. «Have a great day.»
Good riddance!!!

Christ, its painful to even give 1 star to these slum lords. I’ve lived at my building for 3.5 years, multitudes of issues have gone wrong since living there, NEVER once has ANYTHING ever been fixed. I actually had the city come out, and they fined them 3 times, STILL, they didn’t fix anything. The fines were cheaper than fixing the issues. They just took out our washer and dryer over a month ago, never told anybody, been asking them to replace them for over a month, they said they would put some in next week, that was 2 weeks ago so I refused to pay my full rent, as I have had to pay to get laundry done. They gave me an eviction notice, and THEN! My roommate, fed up, gave his 30 days yesterday, so they call me and tell me I have to move out, or pay to reapply to live there and pay current market for rent (I pay 1,850, they want more). Basically kicking me out of my home of the last 3 years. There is a truly evil C word named Barbara works there, a demon troll from below. AVOID THIS COMPANY! AND SPECIFICALLY 1416 N MARTEL AVENUE! THESE PEOPLE ARE SCUMBAG SLUMLORDS!

Now that I have been living in an MCM property for some time, I have to follow-​up to say what superior service they offer. I live in an older building where issues do come up here and there– a clogged drain or a leak– but they are always fast to respond and quick to fix. Christian from the office always replies to my maintenance requests same day, and Ariel their phenomenal handyman is always on the job ASAP. They even have an online portal where you can pay your rent, submit your requests and track them.
Again, a huge fan :)

It seems as if Unilocal is suppressing reviews if the user hasn’t logged in for a while, or they are simply taking most of the bad reviews out for this company. So I will continue to repost this review. I think it important for people to know about this dreadful company. Note the pattern that there is always a raving 4 – 5 star review immediately after a negative review. That should be a clue that those are probably ‘planted’ reviews or from someone or someone’s friends from the company.
If it was possible to leave negative stars, this would be the one business which would deserve it. This has to be most incompetent, unprofessional and mean-​spirited company, I have ever run into in my life.
They managed a property I lived in for many years, and I get the impression they are the première management company for slumlords. They seem to be ’ a slum management’ company. They repair almost NOTHING unless you threaten and/​or really call the city to report violations.
It’s possible that the owners who engage them direct them to handle repairs in that manner, but nonetheless, they are ultimately responsible.
Additionally, the main people who are in charge in that office are some of the most vial, vicious people I have ever dealt with in my life. I think as many people who have had bad experiences with them should report them to the BBB and also write reviews so that the general public is made aware of how harmful MCM is to the public’s health!
Your best bet is to run like h*ll – and rent from ANY ONE else. STAY AWAY

now that i’ve cashed my security deposit refund and no longer fear the repercussions of posting this review, here we go… i have never experienced a less professional management company than MCM.
— we had to beg to have our 20 year old washing machine replaced
— it took 2 months to get our front gate fixed and transients were hanging out in our patio until then
— i was threatened with eviction over a termite larva infestation in our kitchen
— they tried to raise our rent before our lease ended and said it was a «mistake» after we called them out on it
— i moved out on Nov 7 but received my security deposit back on Feb 1
if your two options are 1) rent from MCM or 2) beg your worst enemy to let you sleep on their couch, choose option #2.

***my negative review has nothing to do with the fact that I did not get the apartment that I applied for***
My experience with them was terrible. I was told I was going to get the apartment more than once (I had to keep in touch with THEM to check on the status of my application and the ‘proceedings’). Then out of the blue I am told that I was not approved. This was FOUR DAYS after REPEATED phone calls to find out the status and when I could move into the apartment I was told would be mine.
But that’s not all! I had to give them a $ 500 deposit check. Once I was given the final word that I was not going to get the apartment, I obviously wanted my REFUNDABLE deposit back. Well, guess what? THEY AREN’T RETURNING MY CALLS. It has been a week. Wish I was back on the east coast, because this is some BS.

We’ve been renting at our address for over 20 years, and have gone through four different landlords and their management companies since then. Considering the conflicts inherent in the landlord/​tenant relationship, the experience with all of these companies has been reasonably good.
When MCM came in a number of years ago, it was a cut above the preceding companies in terms of the ability of its staff to deal with the large variety of problems that accompanies an aging building such as ours. The only problem was responsiveness; they were sometimes a bit slow to get to maintenance issues that were of a non-​critical nature. But still, overall, the experience was more consistent and professional than with any of the preceding companies.
The reason we’re taking the time to post this review is because over the past year or two the issue of responsiveness has improved markedly, and we have been very happy with all aspects of our experience with this company. If we report a problem by email or by snail mail, typically someone contacts us within a few days and arranges a time for work to be performed. The workmen sent by MCM have continued to be very capable, efficient and friendly.

I rented with MCM back in 2004 and it was a nightmare. It seems they have not gotten any better. My lease specifically said we got two parking spots. When it turned out we only had one, they were reluctant to give us anything and we had to fight tooth and nail to get compensated. I was told to ‘just deal with it, it was West Hollywood, nobody has two parking spots.’
Also maintenance was an issue, or an non issue perhaps, because they just refused to do it. So the speed of the responses of requests for things like broken sinks and showers was an issue.

I’ve never had a problem with MCM Property Management. Everyone that I’ve dealt with has been friendly and professional. My building is well maintained and clean.
I moved in and some minor non-​emergency repairs needed to be made. Within a couple of days of me turning in a list, they were all done without me having to be there.
I’ve sent emails and they respond to the emails. I’ve been told by the staff that they are rarely in the office. Yeah, they’re in real estate, they’re out showing properties! But I’ve gotten a response whenever I’ve left a voice mail message.
I would say, however, that it took a while and a letter for my friend to get her deposit back after moving out. And then MCM mailed it to the old address that she had moved out of. Thus, knocking off a star.

UGH.
Honestly, as Nancy said, if I could give it negative stars, I would too.
They took over the property where I rent, and since then, I can’t even get management on the phone, let alone my repairs fixed.
I call, I email, I have the building manager email on my behalf, and nothing is ever accomplished. I’ve had the same complaints for 4 months. I’ve never been treated so unprofessionally. As a result of this company managing my building, I am considering breaking my lease and getting out. This is a huge statement, as I HATE moving.
If you find yourself filling out a rental application to live there, think twice. If you value where you live, keep searching because they sure won’t value you.