Matrix Collision Repair Facility

Best service! After an an accident, the tow truck company highly recommended that I get towed to Matrix. They did not disappoint. Right on schedule, constant communication, friendly, knowledgeable team.

I am so impressed with the customer service at Matrix. I was in a car accident last week. My car ended up being totaled. My short experience at Matrix was nothing shy of amazing. Claudio, Aida (General Manager) and Maria took such great care of me as I was shook up and scared. They helped me with every step of process. Customer Service like this is hard to come by these days!
Thank you Claudio, Aido and Maria for making this process as seamless as possible!

These guys are a bunch of ambulance chasers. They followed the fire truck that had to cut my car loose from a fire hydrant and they then acted like they were just driving by and offered to tow me. At first I just thought they were being nice and then they whipped out a card for their repair shop. People like this should be shot

THE BEST BODY SHOP IN THE CITY, BY FAR!
Great customer service, and their repair job was the best I have ever seen. I recently had my BMW M4 vandalized, and I went there for the repair. They made the car look even better than from the factory!
Rodney called me weekly to let me know how the process was going and I just picked up my car today. I am so happy with the work and I know they did a wonderful job and care for their clients.
Thanks a lot Matrix!

I have been their customer forever, since they opened on 2015. i have nothing but good thing to say about them. owner and his son are great people and very helpfull. service is great and car looks great. theh did a great job detailing the car and updating me through repair process. thank u rodney, ur the best.

My Flex was hit by another driver, yet again, and yet again Matrix took really great care of it! Once I got it back, it looked like new, I couldn’t see any signs of the major damage caused. Even though my insurance carrier tries to steer me to their own collision repair facilities, I just tell them that I’ll be taking it to Matrix, as I won’t have to worry about a thing, I know it’ll come back looking like the accident never happened.

I’m not a big fan of this place. On March 3^rd I was involved in accident near where the shop is located. A gentleman named Rodney came by to check and see how I was doing. I was feeling lucky at that time that he came to help me out.
Well not so much. I waited for 2 months and finally got my car back on May 6^th, that is over 2 months to fix my car. When I called and asked for status, always costing more and needs approval from my insurance. They don’t rely on their words. I was patiently waited and waited for so couple months. Not only I feel that this guy named Rodney treated me like a kid and not a friendly person like he was at first when he met me at the time of incident.
On May 6^th, I got my car back!!! FINALLY! They did not double check their work. There were paint touch up that was not complete. My horn was like an ice cream truck sound, I was like this is not my car! And worse thing, I noticed the gas tank was empty completely which I took a picture of my miles and gas at the time of incident.
I had to return my car again for the second time. And they did not do a complete job again. When I asked him why this issue has not been done. He said lease company doesn’t check that kind of stuff. I was very disappointed with the way he said he was going to do and he didn’t do.
I SAY” DON’T GO THERE!!! IF YOU DON’T WANT TO BE TO TREATED LIKE A CHILD.
This place is not a good and reliable company to work with.

Rodney and the crew are amazing. They hold your hand through every step of the process and take care of all the insurance BS. My car was repaired to brand new state. In fact, they had to haunt me down to pick up my car becasue it was finished ahead of schedule.11 months later when i started to hear a clicking noise i brought it over and it was fixed no questions asked on the spot.
Would recommend any day.

Great facility! I’ve dealt with them for a number of years and referred a number of friends … they’ve never let me down. Had a recent incident — Rodney really took great care of me and my vehicle. Excellent job, excellent communication, on time (actually 1 week early), on budget, and the vehicle was delivered like new.
Nice Job Matrix!

My car was hit by a driver who ran a red light. The car was nearly totaled. Matrix had my vehicle for 2 months. Its a well run facility that did an excellent job. But, I mainly am giving them 5 stars because of Octavio Moran. He provided the best service I’ve ever received at any auto body shop. He was very diligent with his communication and always kept me updated on the status of my vehicle. I stopped by the shop a couple times and he took the time to give me a detailed tour of my car, demonstrating what was done and what was left on the vehicle. Hands down the best experience and customer service I’ve had getting my car repaired. He has a loyal customer in this LA car owner!

THREE MONTHS for repair to the rear quarter panel only.
Got the car back, still wasn’t fixed.
And there is a critical tool missing from the car’s toolkit (wheel lock key)
Which means I can’t change my tires, which are currently endangering my life as they’re damaged.
Matrix placates you and LIES to you.
Reporting to BBB.
If you want to be spoken to like a 4 year old while you’re car’s being fixed, spend thousands on a rental car in the meantime, and end up with a car that’s still not safe to drive… take it to Matrix!!!
ALSO, don’t take Unilocal reviews at face value– this business has a D– rating on BBB. Check for yourself.

I have unfortunately been rear ended a few times, (I was at a dead stop each and every time. LA drivers, man.) and had a careless neighbor who kept slamming her car door into the side of my car. (That in itself ended up being $ 1,000 in repairs.)
All but one time I have brought my car to Matrix for repairs, and that was all I needed to teach me that I will never again go anywhere but Matrix. The repairs I got from another body shop were shoddy — to the point where I had to even point out that it wasn’t repaired correctly to the body shop — that’s how obvious it was.
So this last time, I brought my car to Matrix to repair all the dents from my neighbor and asked them to take a quick look at the repairs from the other body shop. As suspected, the other body shop did a shoddy, shoddy job. Not only did Matrix fix my doors from my neighbor, they did all they could to help repair what the last body shop did wrong — gratis.
Everyone I had ever worked with at Matrix has been friendly and willing to go that extra mile. The are honest and follow up with phone calls to let you know the status so you’re not left hanging. I’ve worked with a few people at Matrix, but this last time was with Octavio and he kept it light hearted, friendly and humorous.
I would love to say I will never NEED service from them again, but living in LA I just know I will. So many drivers just can’t seem to get their eyes off their phones and realize the light is red and apply the break. So when that eventually does happen… again…I’ll be sure to bring my car to Matrix — each and every time.

Our experience with Octavio and the team at Matrix has been nothing short of fantastic. We had major damage to our 2 day old car ($ 14,000+), and naturally we wanted very good service on something formerly so pristine.
Upon seeing the shop, I was immediately impressed at how immaculate it was and what fancy/​exacting cars were there being serviced. Is money the most important thing in life? No, but I tend I find that people spending lots of cash on their vehicles want the best. In this case, appearances bore out and the skills & service met the looks of Matrix.
Octavio stayed in contact with us consistently through the 6 week process of getting our car fixed. There were a couple of delays on getting parts, but with a new model year vehicle, parts had to be ordered from the manufacturer, and Matrix made sure that everything was done perfectly.
The car looks great and is driving really well – can’t tell at all that it had an accident, which is exactly what we were hoping would happen.
A+ work and service from Octavio & Matrix Collision Repair. Highly recommended.

Amazing experience. Was so happy when I got my car back. All the repairs were perfect and my car was repaired quickly. When I got my car back it look liked it had been detailed and sparkled. Best body shop experience ever. Highly recommend! Great staff that is friendly and helpful!!!

A few years ago, I was recommended this shop by my insurance. I was happy with the work they did and the customer service was excellent.
Now, I’ve had to go back there because my car was vandalized. They still go above and beyond with their customer service and satisfaction. It’s as good as it gets.
It’s hard to trust body shops, but Matrix has earned my trust and service. I don’t want to be a regular, but if there is an unfortunate accident, Matrix will be my go to shop.
Thank you to Wilman who went above and beyond to make everything right! You guys rock!

The tow truck sent me here right after a crash. Matrix did a good job on my car. It looks pretty much good as new. They kept me abreast as to how things were going.
Overall, the experience was positive, but I should mention a minor point. As I went to retrieve the car, I found the trunk would not close (my damage was on the front of the car). They promptly fixed it, but I would have expected them to have noticed something like that prior to calling me in.

Brought my car here after I got into a bad accident after being referred by Progressive insurance to do so. They were super nice and offered car service to pick me up and drop me off which was very helpful. Finished the work in a timely manner and now my car is in the best shape i’ve ever seen it! I have no complaints.

This is my go-​to body shop. First and foremost the quality of repair work is exceptional. The employees are welcoming, professional and pleasant to work with. The fact that this place is family owned and operated is apparent from the moment you walk into the facility to the moment you pick up your shiny, brand-​new looking car.
This shop is especially skilled at matching paint colors, particularly when it comes to shades of white (a very difficult color to match due to the varying hues of yellow). I recently had my pearl white (White Diamond Tricoat) 2012 Chevy Volt repaired here after it was hit by an RV. I was thrilled with the quality of work that was performed; the car looked better when I picked it up from Matrix than it did the day I picked it up at the dealership. I am a car enthusiast and I have owned all sorts of cars and I can honestly say that regardless of whether my car is a Ferrari or a Fiat, I would not trust any other facility for my repair needs.

I was extremely impressed by the service I received at Matrix. I have had a bit of a turbulent past with car repair facilities, and was apprehensive when I got into a car accident and had to find a repair facility.
I shouldn’t have worried.
I actually ended up at Matrix for the initial damage estimate for my insurance company, and stayed because of the knowledgeable and helpful staff. They were very understanding about my anxiety, and even helped me get into a rental car.
While they had my car, they kept myself and my father well informed of their progress, and I was treated with kindness and understanding. It is hard to deal with an accident and repairs during the holidays, and I still got my car back in under two weeks.
When I did pick my car up, I received a car that was in better shape than it was before my accident. They worked with my insurance company to get the paint blended through the whole car, and not just the area affected by the accident, so that the paint job seemed more seamless. The car drives wonderfully and they even washed it for me.
I would recommend Matrix to anyone looking for a hassle free repair shop with a kind staff and knowledgeable workers.

I brought my car due to decent online reviews and their close location to my house. I had a relatively minor damage to my new vehicle (light scratch with approximate $ 1,300 in repair work) that I wanted professionally repaired.
After a week I picked it up and right away noticed that my window tint had a 2 inch scratch and trunk did not close correctly. I’m talking about a huge gap that you can almost squeeze your hand through. I brought this up to Rodney (owner’s son) who assured me that this is normal. It definitely did not look normal — but Rodney called in his senior mechanic, who also assured me that this is factory standard (trunk aliment).
Next morning, I brought my car to a dealer to check how other cars have their trunks aligned and of course, to no surprise, the others cars were fine. I brought the car back again to Matrix and this time dealt with Angel, who right away acknowledge that my trunk was misaligned and had their workers repair my car while I waited. It took them a good couple of hours before they were able to properly align my trunk.
I thought that I was done and was happy to never deal with this repair shop again but no, I wasn’t that lucky. When driving over 40 MPH, the driver’s window wasn’t properly sealed and had a gap — which resulted in very high wind noise. The noise was so loud that I could barely hear my radio. Again, I brought the car back for repairs to Matrix and they took additional 4 tries (each time bringing the car back and forth) to adjust my window.
The end result is that my window was never properly adjusted (I still hear loud wind noise) and I had to re-​tint my window (which they reimbursed). The owner’s son and his senior mechanics blatantly lied to me numerous times and work that normally should have been completed in 4 days or less took almost a month with numerous trips back and forth.
I strongly would not recommend this shop!!!