Marshalls Store

The store says it closes at 9:30pm but they really close 9:20pm. My friend and I tried to go in at that time and the security guard gave a really shitty attitude about it, saying, «I have to get home!» I then asked for his name… he refused so I called the store they said, «we don’t let anyone in between 5 – 10 minutes from closing. It’s company policy.»
I understand if it’s last minute shopping but you have lost a customer based on this terrible service and attitude.

Awesome customer service by Kim the manager, Krista, James, Maritza, Waldina, and Felicia! Susan in the fitting room is wonderful too! The special private event for TJX Rewards Access members Rocked! Thank you! :)

The managers here are unbelievably rude. Alyssa was shouting at me over my damaged item I wanted to return. No customer service, I’m appalled I have spent money here in the past. Please for your own sake of staying in business at this location, FIRE her. She is not helping your business in any way. I will not be shopping here again.

Nice store– we needed it in the neighborhood. However, very small home department. Wish they had more.

Wish I could give this place no stars. Something didn’t fit and when I brought it back. They wouldn’t give me my money. This is marshals. Not Louis Vuitton so they should act accordingly. The manager and sales associates behind the counter were horrible.

Big clean store with great selection of TRAVEL SUPPLIES and luggage… which makes sense since there are so many tourists around this area. The team members I interacted with all were friendly and helpful :-)

I cannot stand this Marshalls. The managers are so rude! I will not come back to this Marshalls ever. I had a cart full of items and walked out at the cash register because the manager refused to come to the front to speak to me about a price adjustment. She lazily spoke into the walkie talkie that they don’t make adjustments etc. It was crazy I’ve never even been treated like that at walmart. The items were exactly the same but one was more than the other. So I was asking for an adjustment of 1.00 or so. Worst service ever and I had a cart with about 100 dollars worth of things.

Poor customer service from both associates AND management. They refused to refund an item I bought and returned because the quality was bad. Was told they could not take it back. When I told the blue/​purple haired manager that this was poor customer service and that I’d go to another Marshall for my refund she said «good luck». So here you go I went to another Marshall’s today and they refunded no questions asked. Ah! will not be going back to that store. Poor experience, bad management!

I was in recently and was treated in a rather surly manner by two managers. First woman was extremely hard to understand her name was tynsha or something like that I couldn’t understand her at all the second was a man named johnny who was officious and prissy. He was not helpful nor was he even nice. I will go to another store from now on.

Normally Marshall’s has a wide selection of home food miscellaneous items, such as — spices and teas. For instance, the Marshall’s on Hollywood & Western have a MUCH larger variety of various teas from all over the world. But this Marshalls — near Hollywood and Highland has an extremely poor selection.

But the worst thing: their system of ordering items is totally awkward and customer-​UNfriendly. I’ve inquired about ordering certain items, but the sales rep told me to call the headquarters and request from the headquarters specifically. So I called the headquarters and they «bounced» me back to the local department store — saying that the headquarters «have no control» over the reordering procedures. This was becoming totally retarded!
Having no other choice, I walk-​in back to the local Marshalls store and inquired — to be yet again — «bounced back» to the headquarters ad the local store also have «no control» in reordering specific items. What a ridiculous, bureaucratic «500-​lb gorilla» system!
I’m very disappointed that customers have no say in requesting specific items. (but isn’t it CUSTOMERS — for whom stores are ordering products in the first place?!) What kind of logistics do you guys run?
The reason I gave the 2 stars (not 1) is that the store is clean, and generally the sales rep are friendly and professional. But on the other hand, no more than 2 stars can be given because of:
— Very poor selection of spices and teas (especially comparing to other stores),
— Cumbersome and customer-​unfriendly logistics, making it impossible for a customer to request specific items.

I was staying in the area during the holiday season and went into this Marshalls store to do some holiday shopping. I found some great items, nice soaps and holiday gifts. They have a great selection on different soaps and lotions and a nice clearance section of these items also. I also found other gifts in other depts. The cashier was also friendly and polite. I found this store well laid out, bright and clean. The prices were great and am very happy with my purchases!

Did my Christmas shopping here and it was awesome very clean and the staff is very friendly and helpful. Glad it’s within walking distance!

I live nearby and have walked over once a week since this store opened. Sometimes I just browse, sometimes I buy. It’s beautiful, clean, organized and always a great selection. Customer service is always perfect. Susan at the dressing rooms was very nice!

I bought curtains clearly labelled as 108″ only to find out at home that they were 84″. Then I took them back and the manager was rude and unhelpful. Shoppers beware! This store outright lies.

I like this Marshall’s! Everything is nice, new, clean. And they have great merchandise. Since it’s near my gym I have been quite a few times and I’ve always had excellent and friendly customer service.

This is by far the worst Marshall’s I have ever been in. The employees are very rude and the store manager Marcos is even rudder. I would not recommend anyone going to this store. Because of the way I was treated and the worst customer service experience I don’t think I will ever step foot in a Marshall’s again.

It was a few minutes until they were supposed to close and the security guard wouldn’t let us in. Will not be going back there again!

I’ve never had more helpful or friendly employees than in this Marshalls. Clean, pretty well organized and layed out in an attractive way, good selection!

Best Marshalls around. Finally found stuff that fit and looked nice and the lady checking us out was super sweet and loved our little puppy. Cant wait to go back!

Better than Ross. Good selection. It has only been open 3 days so I will reserve comments on staff and goods until a future date.