Los Angeles Dumpster Rental

Do not use this company! I ordered a dumpster from them and they were very friendly until pick up came. I requested a pick up for Thursday and they couldn’t come until Friday. The guy who picked it up was nice and said they will call you on Monday if it goes over. I also called the company on Monday to see if I could talk to someone to see if we had gone over the weight limit and they said they would call us on Monday. Nobody ever called me, no invoice or anything because they had my wrong email and then my card was automatically charged for $ 1200(!) extra dollars when I initially paid $ 460 to begin with! No heads up. No nothing. I called to speak to someone about the issue and try to get details and they were extremely rude. Told me I was lying and that nobody told me they would call me/​that never happened. I’ve never had customer service make me feel so bad. I wouldn’t go with this company. I asked if I could have more info and she gave me a very hard time and was very unprofessional and kept telling me I was wrong. They are extremely rude and what seems like a deal at first, isn’t a deal in the long run and they will charge your card after for a big price. I tried to call back and they seem to ignore my call. Asking about why your card was charged a certain amount shouldn’t be a big deal. This company does not know how to do business and left a really bad taste in our mouth. Don’t use them!

So very disappointed in their customer service. I emailed them to come pick up the dumpster early because I thought, why keep it longer than I need to. So after emailing them they say make sure is not overfilled. I asked them what overfilled meant and they explained it to me. I couldn’t get back to them that day because I was having surgery performed. But I knew My dumpster was definitely over filled once they explained and I thought I had enough time to fix it. The majority of stuff was tree branches but on top were 2 mattresses and 2 couches. We should have put the bigger stuff on bottom and then the tree stuff later but we didn’t. The guy shows up at 7:30 in the morning and tells me its overfilled (my husband was going to do it that morning before they got there) I told him to give me 5 minutes and I’ll get the excess down he told me no that’s okay because I just got out the hospital. An hour later they send me a bill for $ 100 on top of the $ 400 I paid. I was so hurt by this. I wouldn’t recommend them to anybody. Good customer service would have said the $ 100 extra wasn’t worth losing me as a future customer. The driver should have mentioned that it was going to charge me to come back and he shouldn’t have told me not to do it knowing I was going to be charged.

Just came across this business when no other company would return my call. Very professional and courteous .will recommend this company to as many ppl as I can. Thanks guys

My wife found these guys on Unilocal.They had some great reviews on a few other sites, so we gave them a shot. I needed a couple bins for a yard and garage clean out and I called them after getting a quote from a different company. They were cheaper and easy to deal with. The best part was the driver that did the drop and pick up was awesome!!! He was polite and even helped me load the last bit of debris in the bin. They are a great company and I’d use them anytime! I need to really give my wife credit as she picked a winner!!!

Simple and efficient. Easy call, quick delivery, exactly as ordered, pickup on time as requested. Salesperson Anthony was funny and helpful.
It may only be a dumpster company, but if it was the cable or internet service, this would an epiphany of good service!

I have used their services multiple times now for my boss’s various properties. The customer service is outstanding and we’ve never had any problems. Next-​day delivery and easy swap-​outs. They are punctual, reliable, and easy to work with over the phone. Highly recommend.

I ordered a rollaway dumpster to do a project at my house. They were friendly on the phone and delivery went well. When I called for pick of the dumpster the whole operation went down the drain. I called Friday morning and scheduled a pick up for Saturday between 8 – 5. Saturday came around, no pick up. Sunday came around, no pick up. I placed a few calls Sunday, no answer. Monday morning I got through and they said they would be there between 11 – 1. At 2 I called to ask about the dumpster. I was shocked to hear how rude they were to me on the phone. I just wanted the dumpster picked up and to find out what the problem was. I got a lecture about how they wanted to pick the dumpster up so they could make more money and it did them no good sitting in front of my house. Im not used to getting yelled at by a company for not picking up my dumpster. When I asked why I was getting a lecture because they didnt pick up the dumpster Jimmys answer was «Adiós». Worst customer service ever. If you use them, just hope you dont have a problem because they could care that there is an issue. Literally one of the lines was «just because we say a dumpster is going to be picked up between 11 – 1 doesnt mean its going to be picked up between 11−1» Ill use Allied Waste for my next project.

We had a great experience with these guys. I spoke to two different receptionists who were both very polite and helpful. Their fees are very clear (and more reasonable than I was anticipating).
They can only give you a ballpark estimate of their delivery time (AM or PM), but ours was delivered in the morning, as promised. We actually finished with it a few days early and they came and picked it up, no hassle whatsoever.
They also do next day delivery (pending availability, I’d imagine), so they’re great in a pinch!

Called on a Friday. Got next morning delivery, clean solid dumpster delivered on time. Paid $ 10 extra for locking bar on lids so strangers wouldn’t fill it at night! Easy to deal with on phone, picked dumpster up on time as requested.

If I could give this company a negative star, I would. Their saving grace was the gentleman that delivered the container. He was very cordial and polite and I appreciated his manners. As for the business, the receptionist should find another career, seeing that customer relations is not her thing. Overall, I’m just glad to be finished with these people.

They were supposed to show up on Saturday from 9 to noon. They never showed up and never called. Terrible company! Don’t get suckered by these fraudsters.

these people sucked their service was horrible and the staff was unfriendly

These guys were great. Called on Sunday afternoon for a next-​day dropoff, and they arrived on Monday morning (15 mins early!) with a ten yard dumpster. Driver skillfully maneuvered bin into a tight space as well. They returned this morning and hauled the full bin away, again on time and again with the driver performing quite a stunt to retrieve the bin from where it had been wedged. Price was great, and no weight charge for the debris! Highly recommended.

Buyer beware if you need a bin with a lid. Their website clearly shows pictures of dumpsters with a lid, and no where on their website does it say that only some of their dumpsters have lids. I learned this lesson the hard way, although I’m sure the hungry raccoons in my neighborhood love me now.

Simple, easy, fast and honest! I’ve rented trash bins five times over the course of our home remodeling project, and Los Angeles Dumpster Rental provided us with the best service hands down. It’s such a relief to have a reliable business to work with.

I had to stand in front of their semi-​truck to get their dumpster off my property…
THINK TWICE BEFORE USING THIS COMPANY:
Higher prices/​quotes than competition
Hidden or undisclosed fees
unprofessional communication skills
unprofessional problem solving skills.
Owner lied to me on the phone & continues to make excuses for his actions. (see below)
The initial phone call and quote correspondence went fine.
It was the delivery of the dumpster where it all went wrong.
The minute I saw the container, I knew I, not them, had made a mistake. I asked the driver to wait, while I called the company to exchange it for a larger container. At this point, I was willing to do whatever it took to fix the situation.
Until…
While I’m on the phone with the rep, my assistant ran into my office and told me the driver was ON our property, dropping the small container, after I expressed to the driver, we could not use it.
I thought he understood. Then, I see him trying to pull away with the container still on our property. THAT is why I had to stand in front of their semi. That is when I became upset.
Not only was this illegal, it is the WRONG way to conduct business, when the customer admits fault and is willing to work with the company to resolve the problem.
The final nail in the coffin was…
During all the madness & my second phone call, a man named Robert, tried to pass my situation off on the phone, by telling me, «I need to speak to the owner».
After my first attempt to review this company, (my mistake of posting the company I ended up using) Robert wrote me on Unilocal.During his correspondence with me, he disclosed that he is, in fact, the owner.
IF he lied to me about that, what else did he lie about during our conversation.
My business will NEVER use LA Dumpster again.
AND…Robert…the reason I yelled at your rep on the phone, is because he used unprofessional communication skills by raising his voice at me & told me to «be quite» and «shooshing» me. SO, really, it was beyond deserved.
The reason you refunded me so quickly, is because I was one second away from calling the POLICE, since you were breaking the law by driving onto our property. So please stop trying to make it seem that you did the right thing in this situation. Its done. Drop it.
You screwed up. If you care about your business, you will attempt to improve your skills and stop trying to pass the buck off on the customer. Anyone who knows me, was shocked that I had to STAND IN FRONT OF YOUR TRUCK to stop your company from breaking the law.
Time to learn and move on Robert.

Needed a dumpster, called eight o’clock at night and still got a live human being. They got me the dumpster by the next day and had the cheapest prices I could find (i shopped around quite a bit). They helped me find what size dumpster i needed (who has any idea how big these things are?). They dropped it off and picked it up when I wanted them to. Easy and dependable. the kind of interaction I like.

What was supposed to be a weekend bathroom update turned into a full blown renovation. I desperately needed a dumpster. I called two
places before calling LA Dumpster Rental. I couldn’t believe that
they were able to get me the dumpster I needed the following day.
Also, I was planning on ordering a much larger dumpster than they
recommended. The size they recommended was perfect, which ended up saving me money. They were fast, honest, reliable and their dumpster was very clean. I will definitely use them again.

Simple and Easy… I called 3 dumpster companies for quotes — Waste Management had me on hold for at least 5 minutes before a sales person picked up the phone and informed me that I could not get a dumpster until the following week. I called 2 independent companies on advice from a friend — no one at either company called me back until the next day. The remodel was so behind schedule. I could not wait any longer. I called L.A. dumpster rental, I got my bin the next day without incident and it was $ 40 less then what what Waste Management quoted me. I called to get another dumpster because I filled mine up and they brought another one out THE SAME DAY and even offered me a DISCOUNT without asking!
I’ve never rented dumpsters before — but I do know that with all the issues with the remodel this was the easiest call my husband or I had to make.

This review is about a dumpster company that have caused me a headache since I first booked them for a 30 yard dumpster rental. The company is small and family run. You would think that by the sounds of their friendly voices behind the telephone, they would provide at least similar service… WRONG! The owner Robert appears to never be in the office (thats if there is an existing office). The folks who run the business are all family members, an order taker, a driver and dispatcher… They were late on my order and apologized for not following up on a timely manner… i was stupid for using them again for another event in which i had ordered three 40 yard dumpster. I specifically told the owner that it needs to be delivered in the afternoon because the park where i had my festival, closes at 7pm. They never called me to tell me they were running late… I called to ask the ETA and the owner sweared on his life that it was on the way… i asked for the drivers cell… when i called, the driver was no where near long beach and had the impression that the dumpster was to be delivered by 10pm. I was furious but kept my calm because I wanted to make sure the 3 dumpsters were delivered for my event… it hit 7pm and the 1^st dumpster arrived. the same driver had to go back to LA and pick up the 2^nd and drive back down to long beach to drop it. AND I had to sit around in the dark park to wait for the driver to come! I didn’t leave the park till 10:30pm and my event starts at 7am the next day!
I will never ever again rent a dumpster from this company. Waste management and Allied waste by far– provides superior service.