Liberty Cleaners

Ruined my Suit!!! Do not send anything to be cleaned here

Liberty Cleaners was probably the worst service experience with a clothing cleaning company that I have ever had! They ruined a $ 110 women’s skirt with water and chemical damage, then stalled and misled us for approximately 4 months! Finally, after a long and drawn out chain of broken promises, they flat out refused to make right the damage they caused by replacing the ruined skirt with a new one.
We initially hired LDC to dry clean a number of garments on 7÷11÷15. When we went to pick up the clothes (the first time), we found several large water stains embedded in the fabric of the skirt. In addition, the interior lining of the skirt had been damaged and its threading had been dislodged. When we brought it to the attention of the person working the store, she said they would have the threading damage fixed and remove the water stains – and we were supposed to pick it up four days later. When we went by the store to pick up the skirt, it wasn’t ready.
So began my saga – over the next few months, Liberty Cleaners promised to remove the stains and have the skirt ready more than a dozen times, and each time, it wasn’t ready.
In fact, when they finally did get the skirt ready to return to us (the second time), we then found NEW water stains in it… and now, there was a blue-​tinged stain (maybe from some form of chemical treatment), that was found deeply embedded in the fabric of the skirt. That stain was visible from the inside (the person working the store confirmed that it was present), and it took up most of the front of the skirt.
At that point in time, we again requested Liberty Cleaners to repair the water damage as well as the blue-​tinged stain damage to the garment. When it became apparent that they did not remove the stains on the third try and that the garment was damaged beyond repair, we simply requested that Liberty Cleaners replace the garment with a comparable skirt from the same retailer.
Importantly, several employees of Liberty Cleaners agreed to replace the garment as we requested. By this time, we were of course, very concerned that they might not actually be following through, so we even went the extra mile to write down for them the specific name, style, color, fabric, cost, and retailer of the skirt – just hoping to provide them with all the information they could possibly need if they truly intended to fix the damage they caused.
They assured us a number of times that the specific skirt had been ordered and paid for – they stated to us on more than 6 occasions that the owner was about to order the new skirt, and then twice that the owner had actually personally ordered the new skirt. They even gave us a a shipping date and pick-​up date at their store!
Eventually, we lost count of the number of times we had to call or go by their store just to get our skirt returned to us. In early December, they informed us that they will be opening a new, replacement store – Paris Dry Cleaners.
They also finally came clean and admitted that they never ordered the new skirt and did not intend to do so. They actually said that they will not honor their promise to do so. The owner never contacted us – not by phone, not by email, not in person – and never apologized.

this place 1) lost a pair of $ 250 pants (and told me they were looking and would call me — the NEVER called, not once), 2) ruined the same shirt twice and then lost it, and 3) gave me clothes to take home with a shirt that wasn’t even mine. also, the quality sucks.

I really like this place.
I do fluff and fold and some laundry for dress shirts. Always the same woman there, and she is very nice and always trying to push up the date and time the stuff will be done. Its very reasonably priced. The cleaning is very good. There are reserved spots in the lot, so never a problem to park.

Expensive and not willing to take care of the customer. I had a short jumpsuit cleaned and a blouse. I did not have the chance to look at the bill when I left because I have an infant and everything is always in a rush. When I went to pick up my stuff and looked at the bill — I was charged $ 12.50 for the jumpsuit. I spoke with the attendant there and she was unwilling to do anything about it even after seeing that the jumpsuit was actually shorter than the top I also had cleaned. I could actually buy a new jumpsuit at the price they charged me to clean it. I am now going to $ 2 dry cleaner on Venice Blvd where everyone says they are treated really well and the prices are amazing. I am appalled and disgusted and the lack of willingness to take care of the customer. The prices are outrageous. I will NEVER go back. What a terrible way to do business.

I will start by saying I should’ve listened to the negative reviews on this place…
I originally used this place because I lived around the corner and had always had good service and received quality work. I moved but continued to come here because I still work in the area. Long story short, brought 2 dresses to be hemmed and the hems were crooked so I brought them back and was very polite about the issue. Keep in mind I’d already paid for the work. The lady (with light hair) who works behind the counter agrees to fix them. A week later I come back and they are still not correct so again, the lady agrees to fix them. I go in today to pick them up and the lady is not there. Instead it is the owner who I have had one encounter with before. He is described in some of these other reviews. Lets just say he is a very sour man. He is tugging on the dress and saying the hem is straight when clearly it is not and as I’m explaining the issue, he is talking over me and raising his voice which causes me to follow suit. He refuses to fix it again so I ask him for my money back. He agrees but when I get out of the dressing room, he refuses saying he will refund me for only one of the dresses because he never fixed it in the first place. Given I had already paid for the work, I’m forced to just leave… unfortunately need to go back for the other one.
What boggles me is the rudeness and manner in which this man manages his business. I am 5 mos. pregnant and could not believe he was waving his hands in my face, yelling at me and not allowing me to speak. My family had been in the drycleaning business for over 20yrs and I know how customers should be treated.
Because I’m a fair person, I will give credit where it’s due. I have never had any issues with my drycleaning and from that perspective, they get half a star. Also, half a star goes to the nice lady who is usually behind the counter. She has always been great.
So in summary, there are tons of drycleaners out there… you have choices. Don’t give them the business. The owner clearly doesn’t care about his customers and will yell at pregnant women if he feels he is right.

Liberty cleaners is always giving me prompt service and always very pleasant and a great price and delivers on the day if they said he would and she a great location and I would highly recommend this as a triple AAA dry cleaners

I used their fluff and fold… Dropped off nothing that was required to have dry cleaning. I washed a certain pair of pants at least a dozen of times myself but somehow they managed to ruined them. The pants were off white and when I got them back they were tan… After leaving several messages for the manager to return my call she had someone who works there call me to tell me there is nothing that could be done. They aren’t responsible for fluff and fold items. This was my first interaction with this company and I wouldn’t go back nor recommend to a friend/​co-​worker. As a manager of a company currently I just found it upsetting the manager wouldn’t reach out to me herself or at least try to resolve the problem. BAD Customer Service.
I wish I could give negative stars…

The girls that work here are super helpful and sweet. They are very through when it comes to your clothes and want to make sure the best results are what you get.
I had a difficult white dress that had brown leather on it. They were able to clean it without any issues of the letter bleeding into the dress. They did a great job.

I have had my shirts and trousers cleaned here for a while now, almost a year now. They always come back clean and well ironed. The prices are affordable and the service is prompt.
No complaints at all!

Consistently high standards and always on time. My go to place for wife’s threads. Keep up the great work

Love Liberty Cleaners! They’re right around the corner from my house which makes it super easy for me to drop-​off and pick-​up! But besides the location convenience, all the staff are always very friendly and they always do a great job getting out all of my stains (I’m a pretty messy eater:).
This will be my go-​to cleaners for a long time!

Love this place! I’ve been coming here for months and I’ve never had an issue! The staff is friendly and the prices are great! I take everything from my expensive coats and blouses to my gym clothes and I’ve never had an issue!

Because of the pricing and being so close to my place I decided to try out liberty cleaners and bring some of my boyfriend’s pants and jeans to get cleaned. A few days later I went to pick them up and I noticed that one pair was damaged with a fading/​burn spot. Very bad experience with that dry cleaners, will never go back!

I tried this place based on the positive pricing and quality of service reviews I had read on here. Unfortunately my experience did not reflect the reasonable prices and good service i had read about. The clerk was unpleasant and impatient even though i had waited a long time and did not even receive an acknowledgment that she would be with me shortly. plus, annoyingly, the price i was charged exceeded what they had listed. Also, it was very difficult to park, as the lot was overflowing with large trucks from the tire store. With so many good cleaners on the westside, who needs this headache!

I wanted to like this place since I live just down the area but wow the service really is too terrible not to note. I work for a local men’s suit retailer and wanted to know what the regular price was for cleaning one suit. The lady immediately hung up on me and when I went in person they just said they had no ideas what was happening just less than an hour later.

I’ve been going here for years… i live next door, so it was convenient.
Last summer, i decided to dry clean my expensive winter down jackets so i can store them clean during the summer. I made the mistake of trusting them and not checking the quality of their work, didn’t want to take it out of the plastic bag, so i just stored it in my closet with my other jackets until i needed them this winter.
Before my trip to Canada 2 weeks ago, i was shocked when i took out my jackets… not one but 2 of my jacket had iron burns… the plastic lining was melted and shriveled up, and my other jacket’s zippers (which were plastic) were all fused together like melted candle wax.
I went over to show them, and they said that it is past the 3 months and they are not responsible for it anymore and it is in the contract! They also were denying that they did it because i cannot come up with a receipt even if i have a credit card statement with Liberty cleaners on it… and its in their computer. The manager just said, its over 3 months and he cannot do anything about it.
So, hiding behind a technicality is really pathetic when they cannot stand behind their work and fault. Especially from a loyal customer who is a regular there… i’m Never going back to this business.
Check your stuff when you get it back!

AVOID THIS PLACE!
I would have loved to leave a good review here. They’re walking distance from my house, the people are nice and the service is fast. But what I want most out of a dry cleaner is cleaned clothes.
Went here 4 times. First two, fine. Third, not great, but my shirts were pressed. Fourth? Ruined one CK polo (one of my favorites) and TWO jerseys! They came out with yellow spots all over, and now they’re ruined.
Thank you. I’ll take my business elsewhere, and do everything I can to make sure my friends don’t patron here as well.

The owner went above and beyond to rectify the problem that I had with this particular manager at this location. She spent a lot of time with me on the phone to get the full extent of my problem, then offered a viable solution.
So, I gave it another shot.
And I’m glad I did.
My clothes have been fine.
Service has been terrific (but I now go to their location on Sawtelle).
I’m a huge supporter of small business owners and I definitely appreciated this owner’s willingness to fix the problem.
I have already gone back once and will return for a long time.

The three times that I’ve been here, the service has been friendly and super helpful.
I do have to warn you that they only have one person working on alternations so any alternation work will take at least one week before you can pick it up. Alterations start at $ 5 — the lowest price in town. The quality of the alteration is satisfactory — really good for what you pay for. On the other hand, I would not take my $ 100+ pants or haute couture clothing here for alteration because I will be super nitpicky about those items of clothing. =)
They have two designated spots.