LAbite

***UPDATE*** I emailed LA Bites as requested. Gave them my order number, explained my issues. I haven’t heard back from them. Not so much as a peep. Granted it has only been 7 months since I sent the email. Maybe they’re really busy. I will not be using LA Bites again. I now use GrubHub instead. So far so good.

The good news is: LAbite is convenient.
The bad news is: over $ 50.00 in delivery fees? I ordered for a party. No thanks. Not anymore.

Although it was my intention to never use this service again, I was in a bind and desperate to order something from a restaurant LA Bite does business with. I took the risk and ordered through LABite. The service was a complete 180 from the previous experiences.
I toughed it out 3 more times over a two week span and each time, the service was exceptional. I don’t know, maybe they woke up, restructured and changed their ways of conducting business. Their service matches their big competitor I switched to a few months ago. It’s great to have a second option again.

I order from time to time when I don’t have time to pick something up. You seriously pay for the convenience of LA Bites with alll the service fee’s they charge,. Expect to pay $ 8 – 10 in delivery and service fees so if that convenience is worth it to you go for it.
The best part of their service is that you now get updates on where your meals are. You see in real time when the restaurant received your order and when Joe Driver is on his way and how long it will take them to get there.
The bad part is most of the time I end up re-​heating my food because the food is usually cold. Not sure if its a problem with LA Bites or the resturant in particular but When I am ordering from a restaurant that is 5 miles away, I should expect to eat least get warm food when it arrives. Perhaps LA Bites picks up several meals at a time which is why delivery takes over an hour?

Just wanted to update my last review as Labite has redeemed itself. After my last review I was contacted by an Labite rep who refunded my order (which arrived more than two hours after ordering and ice cold) and gave us a credit for the next order. While I was somewhat leery about again putting my hunger in their hands, the comped meal arrived on time and was still somewhat hot. Hopefully they will get their act together and reliably getting food orders to their destination timely and at the desired temperature
Used to love LA Bite. Have used them countless times over the years. That’s coming to an end. Placed an order almost 90 mins ago. Looked at that tracking and the driver hasn’t even picked it up from the restaurant. When I called I was told that my order is not going to bed delivered for another 38 mins! If I knew it was more than a two hour wait I would have never ordered. I love in Orange County ca, not Alaska. I could have walked to a restaurant, eaten, slowly stroll back and read a novel in this delivery time frame. Worthless. Thank god for grub hub and door dash. I will exclusively be using those services from now on. Ttyn LA Bite. You totally bite. Grrrr gave you two stars only because you have managed to actually bring the food I paid for in the past. But seriously, your service was never spectacular. Here’s to your competition

I order food ALL THE TIME as hospitality is a large part of my job and I have to say — I was SO THRILLED/​IMPRESSED with my experience with LA Bite as a FIRST TIME USER!!!
The user interface was so easy to use and the tracking feature was so so helpful! AND THE DRIVER!!! He was SO awesome!!!
LA Bite makes ordering food for groups a thousand times easier :)

Absolute life-​saver for my office. I order food from LA Bite probably 5 times a month for my barbarically hungry office of 80. There is the option for each person to order their own food, for me to just pick with the monsters get to eat, and best of all they bring it to me right on time. It’s impossible for me to fit catering for 80 in my car – so the fact that LA bite is going to bring it to me is great.
Yep, I’m more than willing to pay a delivery fee, convenience fee, and mandatory tip for such a great service. I’m not sure how much worth it it would be if you’d just be ordering for one or two, but for 80 it’s well worth it.

Incredibly useful! I use this for work a lot since we’re trying to finish our project by the deadline and don’t have time to leave our office for lunch or dinner. I love how you can place your order, label which order belongs to who, and then with a click of the button, track the progress of your meal. For all the times I’ve ordered through LAbite, the food comes before expected time which is always nice with a large group.
Only downside is sometimes, their menu doesn’t have everything that you see on the restaurant’s actual menu.

I regularly use LABite to order lunch during meetings or dinners when working late. For this purpose it’s fantastic–
– Invoicing is easy,
– Site allows customizing and adding names to each order (so if five people get flatbreads, one had no cheese and one was vegetarian, everyone’s names are written on the box — we don’t have to open everyone’s food to find which.)
– Very convenient that you can tip ahead of time with the payment — the driver doesn’t need to hang around waiting for a card or cash. I’ve had smooth transactions every time.
HOWEVER a warning — when considering ANY delivery service, you should note the specific restaurant you select can really impact the quality of service — some restaurants are obviously better prepared than others — they have good packaging so nothing leaks, and every time the food is ready on time, labeled properly, delicious.
The few times I’ve tried restaurants at random, just based on a whim, *that’s* when I’ve had bad service– the food is late, cold, labeled poorly or missing items. I’ve opened some big messes because cheap sauce containers didn’t survive, and I once had a restaurant deliver more than 70 minutes LATE! …but I checked the tracker and the LABite driver called to say they were at the restaurant just waiting because they weren’t done cooking.
Even though 30+ options appear in my zip code, I only choose from maybe six or seven that I know I can count on. I would love if LABite could vet their restaurant options more thoroughly, but I’m sure no restaurant wants to admit if they become understaffed or they downgraded to cheaper take out containers.
So in the end, I highly recommend LABite as a delivery service, but if time/​quality counts then stick with the places you know. Be aware that the lower price/​smaller restaurants might be delicious in person but might NOT be prepared to schedule/​handle reliable delivery.
Also, some of these reviews complain about extra cost, but that’s like giving your keys to a valet and complaining that they charge «just for parking your car». Guys, yes, that’s EXACTLY the service you are paying for. If you’d rather go pick up food yourself, then this is not the service for you. On the other hand, if you’re busy or otherwise decide to use your (or your staff’s) time for other things, this is a great service.

There’s nothing like having a hot meal right before an early staff meeting or a meeting that runs through lunch time! «Hangry» employees during a meeting is never a good thing!
For a very long time, we’ve only been ordering continental breakfast or boxed sandwich lunches from places like Panera Bread. We’ve had breakfast burritos before, but we had to pick it up ourselves. Many restaurants DO NOT deliver so that’s where LAbite comes in! Our department’s admin is able to order from local restaurants (e.g. Claim Jumper, Marie Calendars etc.)
It’s a one stop shop to order and pay for a food order and have it delivered to wherever you are. Other catering places we’ve used have a standard delivery fee, sometime $ 100+ and that doesn’t even include gratuity! Per our department’s admin assistant, she says that LAbite has a very reasonable fee (delivery charges), the delivery has always been on time, and the staff has always been friendly and professional. If there are any questions, they have always been quick to respond. Another great plus is their attention to details. For example, there’s always utensils and napkins with the delivery and they are good with people who have custom orders. There’s also a feature online that shows you the status of your order and you can tell exactly when they will arrive.
They have really been a life saver for some last minute (long) meetings and saves our admin time by not having to drive herself to pick up meals.
Very convenient for working meals or not being able to leave the office to grab a bite to eat.
¹³⁹⁄₁₀₀ Reviews for 2015

First time user & I’m really happy with it.
I live in Ventura County where no one wants to deliver anything except pizza…
We ordered 3 meals from Lazy Dog Restaurant. It arrived within the time stated & was still hot.
With this hot weather, it was nice to order decent food & not have to heat my kitchen up.
I will be using this service a lot

I am so impressed with LA Bite. I’ve ordered from GrubHub in the past and way too costly, website kind of a hassle, totally underwhelmed with the service.
On the other hand LA Bite has a website that is a piece of cake (pun intended) to use. I get so frustrated with most food ordering websites that when I am trying to order to save time, I’m ready to jump in my car and just go get it (naked if necessary).
LA Bite allows you to look at numerous close by restaurants, review their menus, is clear on price, prices for delivery, allows you to send message if needed to restaurant. You can even request plastic utensils, plate. This is provided by LA Bite not by the respective restaurant.
I ordered from Don Antonio this time and shall review that soon (absolutely delicious,).
You are able to track the progress of your delivery online and the times I’ve used this service the delivery people were not only on time, but early.
Highest recommendation for LABite!

This used to be a great (though always expensive) service. Good places, quick service & a high fee is what you could expect. Now … still great restaurants but higher fees & horrible service. I just cancelled my account. Be sure to call the restaurant you like — I’ve found several that delivered without the $ 7 dollar fee and auto tip required through LA Bite.
As an aside. I cancelled my account When I complained for the 3^rd time about the 2 hour delivery & got absolutely no help from staff.
I edited this from 2 stars to 1 after delivery & speaking with customer service. Food delivered not warmish but actually cold. Screaming fight with service to receive a refund. The food (eggs & a hot sandwich) were totally inedible.

So happy about my experience tonight, I hopped on Unilocal to review asap! The driver (Florencio) was on-​time and arrived with a smile on his face. Food was delivered on time and HOT. He even bent down and pet my pup who came out to say hi. Love that I can track the driver on his route.
Downside is that I was a little disappointed when ordering to see the added «convenience fee» AND delivery fee. Come on! Name a delivery fee and stick to it. No one wants to feel nickle and dimed.

Yesterday’s order when off without a hitch! Our driver (Anthony) was on-​time and super friendly. I love the updating map because I was able to step out from my meeting at exactly the right time when he arrived.
Great service and I look forward to planning my next lunch with you guys!

This service ads a nice variety of delivery options for our clients. 1 Star.
However, as others have said, the surcharge (s) are ridiculous, especially in execution. It belittles the customers and undermines their trust in you to have redundant fees with an implied gratuity on top. If you want $ 10 for delivery, charge $ 10. No Stars.
The delivery guy does nothing extraordinary. No Stars.
This service might be efficient for big gatherings or the corporate workplace if the fees aren’t further inflated, but I guarantee I won’t be using it again personally and will likely recommend my clients steer clear as well. No Stars.
The app/​website works and they take your money quickly. 1 Star. No wait. That’s too easy. No stars.

It was the absolute worst experience. I will never be ordering through LA Bite again.
The delivery guy delivered to the WRONG house, and I was unable to get a hold of an LA Bite rep for over 20 minutes PAST my delivery time. When I finally did get through, the guy on the phone was rude, told me I’d get a $ 15 credit, and hung up on me. (Never got the credit, obviously.)
The delivery came an hour later. My party was hungry, disappointed, and I had to take money out of my own pocket to console the host.

Bad service to say the least. We had been using LAbite for the last few years… and had numerous bad experiences with this company.
It’s bad enough the food is cold by the time we receive it. The standard delivery is 1 hour minimum. There were many times we did not receive the food for more than 2 hours.
The live chat is a joke. You sit there waiting 15 minutes for an ef’ing response! The people on the live chat are so ignorant. Don’t even get me started with them.
There are times we would order from a place across the way; we would track it and see the driver arrived 30 minutes ago and still hasn’t left. By the time he had left the restaurant, our total time since ordering would be an hour. We would get the food and as usual, the food would be cold… luke warm at it’s best.
Hey LAbite — stop posting fake excellent reviews after receiving bad but honest reviews. You are not fooling anyone but yourself!
We are never using this bad service again!

— — –UPDATE — — — — — — -
I had customer support call me and help me out with our next order and it was flawless. We received our food on time and yes it was still warm. Thanks for having great customer support LABite. If you fix the processes above you won’t need to have customer support fix your issues anymore.
— – PREVIOUS — — — —
Cons:
— Always missing something (lots of food all the way down to no utensils in the bag) we were missing half our order after waiting just over an hour last night and then the food was freezing
— Driver hands you the food and runs (he’s gone before you can check it)
— Ridiculously high prices for the service that doesn’t work
I just added one an item to my cart for $ 8.99 and now my total is $ 20.04 (no joke, $ 20.04 for $ 8.99 pancakes).
Here is the breakdown:
$ 8.99 Pancakes
6.99 delivery fee
$ 0.64 convenience fee
$ 0.81 tax
$ 2.61 gratuity
$ 20.04 total

Placed my order with Rubio’s via
, they have a $ 6.99 fee to deliver but seriously when you’re having a lazy day or just don’t feel like going out, its worth it.
I placed my order a little before noon with an ETA of 1:12. The website lets you track your order so you know when the place gets it, when your delivery person arrives, and when they’re heading out your direction. I honestly live within a block from Rubio’s, I stated it was a really lazy day!
Everything was intact, the meal was hot, the drinks were cold, everyone was happy! Thanks! It didn’t take the entire 75 minutes for delivery… I do recommend ordering BEFORE you’re starving though, haha, *note to self*
I’ll for sure be using LABite for future lazy days! Thanks!