LA Pool Service

Stay away do not use this pool service company, horrible customer service, do not return calls

I have to echo the previous horrible reviews. I responded to a flyer, and they began with one pool person, switched to another, then the problems began. I owned my home for 10 years and never had an algae problem. Then I had one. A big one. They shocked the pool twice, making it unswimmable in THE swimming season. I had to personally brush the algae from the sides of the pool. Any other service would have rushed to the rescue but not these guys. Then they announced they were moving out of my area and assigned me to someone else not with LA Pools, which I hope to provide professional service. He has come once and cleaned the filters which were FILTHY. Already things are looking up.
They were supposed to return my key, which they somehow lost, and will not return my calls.
I am considering writing to the Better Business Bureau regards this horrible experience, and cc LA Pool Service to put them on notice that if there is illegal entry, they will be the first people I will name in discussions with the police.
Hire them at your peril.

the worst pool service ever!!! beware they are gaugers and do not know how to clean pools. My pool had been clean for seven years. Yes, we would get algae every now and then, but my pool guy would clean it and it would be sparkling again. These fools would come out every week and do NOTHING! Then charge me. I actually saw the guy come out walk around the pool just looking at the greenness of it and the leave. This company is a joke!!!

The have cleaned my pool for about 4 months now, and my pool has never been in worse shape. The pool was nice and blue prior to the down pour we had 2 weekends ago, and they came the following Friday to tell me that I had an algae problem which was causing my pool to turn green. In the past, after a heavy rain, the pool would change color, I assumed because of all the dirt from the nearby concrete. Previous pool services would come, clean, and pool would be back to normal. The didn’t do anything to fix it, and there is almost always little algae or dirt still stuck to the sides of the pool? If I really wanted this type of service, I would save myself the $ 85 they charge me and clean the pool myself.
The number listed in this listing is wrong, it is 818.751.4369. DO NOT USE THESE PEOPLE!
I would give them 0 stars if possible, what a taste of money.

Horrible. They sent a flyer to my house saying they were pretty cheap and all chemicals were included. I gave them a call and again they said all chemicals were included and they’d charge $ 80 a month. I said, do you want to come by and look, I have trees and plants and stuff, they said no, $ 80. I said all chemicals included, they said yes. I said I have black algae, will you guys brush the pool weekly, they said yes.
1 month later.
Green and black algae build up. I jump in the pool and brush it all off, the day after they visit. I am a little pissed off because I check the pool every time right after they leave and they do zero brushing.
Next, the manger comes over to my house and is totally rude to me and argumentative like a 5 year old and makes me get up and show him that I can brush the algae off myself, which he said is impossible. I show him it is quite easy to brush it off and that is all I expect him to do. He says ok. Later he comes to my window and says he added algaecide to my pool — I got a funny feeling, even though they said all chemicals are included and asked, «will there be a charge for this?» he says no.
He leaves and I was so upset by how he acted with me and the fact that they didn’t brush the pool at all for the month, that I call and leave a message saying to cancel my service.
They call me back and say that they dumped $ 70-​$ 90 of chemicals in my pool and they are billing me for it. I said, Woah! You shouldn’t just charge me for something that you decided to do on your own, you said chemicals were included, there was going to be no charge… CLICK. and the lady hung up on me. And it looks like what they are saying is algaecide was just chlorine shock powder, not the good blue copper liquid.
I have to say, bad pool service in so far as maintenance of the pools goes (maybe 1 star there) and horrible, horrible customer service (zero stars) there. Stay away. I am going back to my old pool service, they were more expensive but they did a good job and were nice. This horrible experience just made me a loyal customer for this joke’s competitor. Also — no info on them on Google, their mailing address is a PO Box… if you get a flyer from them, STAY AWAY.