LA Moving and Storage

The worst moving company! I scheduled a month in advanced and was told that they would call me a day before to confirm which they never did. I called them multiple times and left messages and no response. The day of my move they didn’t show up. Last minute I had to get a different company. Stay away from this company!

Just an update. I haven’t been able to get these guys to even return my call, let alone talk about the things they damaged or address the fiasco that was my move. BUT, if you bought the deal through Living Social they say you need to call them and report any problems. It’s how they keep from offering this «deal» again. Living Social keep saying «the voucher was redeemed for SOME services», which is totally ridiculous and just shows they don’t care what happens after they get your money.
LA Moving & Storage, I’d love to speak with you, for you to make this right and tell me why, after all the hassle, I was charged $ 50 for shrinkwrap and a mystery $ 10 charge to my card that I have no idea what is for. Along with the voucher I bought for services which were nowhere near what was promised.
What happened to customer service?

WOW. Great service. Will recommend to everyone i know for sure. David and the team made great time getting to my apartment despite having to cross Los Angeles in a big truck and deal with construction, and they carefully and quickly unloaded the truck, putting everything exactly where I asked them to in the new place.
They came in 30 minutes under their estimated time, so the cost was less expensive than anticipated. The flowers at the end were an unexpected and very lovely touch.
Overall, I couldn’t have been happier with the move. They were fast, careful, fairly priced (remember, the cheapest isn’t always the best), and nice guys to boot!

LA Moving & Storage Company is the best moving company I’ve ever hired. They were not only the nicest guys, but they took great care with all my items. I moved from a second floor condo and they were real problem solvers on how to get large, awkward pieces out without the slightest incident. David foremen was always near by to make sure I was happy and that I felt the job was going smoothly. I honestly didn’t think movers like this existed, but they do… and I’ll definitely use them again!

All I can say is… You get what you pay for. Clearly since this was a deal that meant the company wouldn’t supply us with a single thing. Ergo, Broken Dinner Tabletop* — cost to replace was $ 399 from Crate and Barrel.
I bought the highest tier packaged deal on LS * $ 499 ($ 999 value) for moving services for a three-​bedroom home (which secretly means you get 6 hours… What?)
I’ll admit this seemed like a deal to good to be true, but isn’t that the point most of the time with LS Deals. The point is to introduce a new customer to your service/​product hoping they like it so much at discount that they would return or spread the company name by word of mouth. NOT IN THIS CASE! Also there Manager Ethan C is a joke, probably the least helpful, understanding, and caring person I’ve talked with since dealing with Time Warner Cable’s lovely phone operators. He basically just kept droning on in this monotone voice of what he had written down as the «fine print» to prove his point at how I was wrong, which I responded with, «would you like me to take a screenshot so you can see what I have from LS on this?» he didn’t care and said I’d need to take it up with LS. Movers themselves were nice guys. Oh I forgot to mention… They were late due to the original truck that was scheduled for me «broke down» and asked if they could reschedule for Saturday, which was 3 days from my original date. I said that was unacceptable and 2 hours later another truck finally arrived.
SO in the end I was charged for 4 extra hours and I now have this DREADFUL experience still looming over my head.
Will I recommend this business… No
Will I discourage people and friends I know from using this business and their services?.. Yes
*Currently in process of filing claim for reimbursement for damaged tabletop
BTW My name is ZACHARY. not ZACHART! I get that the T is right next to the Y… but you’re a MANAGER responding to a CUSTOMER. Take your time and spell correctly.

They were great — they actually arrived early and efficiently got everything in the apartment (including wrapping and shrink wrapping the furniture) out to the truck and over to the new place in under four hours, which was my Living Social time limit. They were very nice and professional.
I will definitely call them next time we move.

I’ve never used movers before, but I unexpectedly had to move out and decided to hire someone to make it easier on myself.
It was worth every penny. I feel like I have a lot of stuff for a one bedroom, but the entire move took less than 3 hours. Easiest move ever!
Thank you so much, David!
I rrrreeaaallllyyy hope I don’t have to move again anytime soon, but when I do, I’ll be calling them again!

They should be called The Ghetto moving company. Worst episode ever! In over 40 years of living in Los Angeles, this was the worst experience I’ve ever had with any company.
I have never written a negative review for any company, but I absolutely had to today. Every single thing they promised me on the phone they reneged on in person.
Do not be fooled by the living SoCal deal. On the phone they said they would show up at a certain time (came 1:45 late), bring boxes (only brought 3) and be able to pack and unpack my stuff and work for six hours (didn’t pack at all, refuse to unpack and only worked 4 ½), I basically had to bring over all my friends to help with the move. So why did I hire a company? Other reviews on Unilocal so that they were able to do he second trip. I only moved a third of a mile away, yet they refused to!
Every single one of those things was changed and they even tried to change the price on me. It was an extremely uncomfortable situation. I hired a mover to make things easy and it just made everything so much more complex. Moving into my first home should be an exciting thing, not pure drama!
On the other hand, the workers were nice and they definitely know how to move and do it quickly, however given my conversations on the phone with dispatch and whoever is in charge of the office (and as advertised on their website and through the frequently asked questions on their page,), I expected one thing, yet I got the exact opposite.
One star is far too many!

If you us this moving company ask for Mike and Raymond. They arrived on time. They were very nice guys and worked really quick. They will handle your items with care. Thank Mike and Raymond for helping to make a stressful event less painful.

Got a Living Social deal and thought because of all the good reviews we would not have an issue. I called before purchasing the deal to make sure they could accomodate us on our move date. They could so we set it up on the phone for a 4:00PM arrival. I thought it was a little late, but I lived in a 1 bedroom apartment, so it was not too much stuff. I was out running errands and came back to find a note in my mailbox saying they had showed up, tried to call and to reschedule for tomorrow. Um, we could not just reschedule everything else that is entailed with moving. They showed up at 2:15 and had the wrong number for me. The wrong number not their fault, but 2 hours early?!
I called and they rescheduled for 5. They showed up at 5:45. The guys were nice and seemed ready to work. As time went on, I learned it was one guys first day AND he thought he would be driving the truck NOT moving things. He had no idea what he was doing. The other guy did not really either.
They ended up loading the truck with all the boxes before the few big pieces we have. So, big surprise, it did not fit and they had to make 2 trips. Since it was now super late and they were irritated, they were not careful with our stuff. Most of our furniture was damaged and dirty. There were black hand prints on a white cloth chair. Yet, they had all the supplies to wrap the chair in either plastic or moving blankets. All of our wood pieces are scuffed. They were in such a rush to get it done and get home.
The company then tried to charge us for going over the allotted time of 4 hours, which by the way, is not mentioned in the deal «fine print». They did not leave our new place until 11pm.
This was not a good experience. :/

I saw a deal on Living Social, so I bought it. Immediately I called and made a reservation. Perfect, I thought.
They email me a confirmation for the wrong day. I asked them to fix it, and they did.
Next email has someone else’s name on it. I ask them to fix it, and they decided to just email me 3 more confirmations, but all with my name, and a breakdown of everything I asked. Looked legit.
It’s now the day before, and I didn’t hear a final confirmation like originally promised. So I took my confirmation email, replied, and asked to be confirmed. I didn’t get a call back.
Instead, I got an email saying they were completely booked and I can call for a new date. So much for my confirmations. Not like picking a day to move is easy.
I emailed and called, furious, and didn’t hear back for 3 ½ hours where they said they could fit me in tomorrow. As I told the guy I would no longer want his services, he hung up on me.
HORRIBLE, HORRIBLE COMPANY

Mike & Callins were great today. Fantastic moving company, friendly, efficient, and professional.

This was the absolute worst moving experience I have ever had. First of all, I had found a mover on Unilocal called «The Moving Company» and scheduled a move through them. Several days after making the reservation, I received a call from the movers wanting to change the time of the appointment. It wasn’t a problem so I said okay. Then, the day of the appointment I received a call at 7am wanting to reschedule the move again for a different time. I said OK. At this point, I called back «The Moving Company» only to be informed that they did not have my appointment on their schedule and that their system had been hacked by «LA Movers and Storage», a company not even licensed and bonded. Because I was in a bind and was not able to book another mover on such late notice, I decided to go through with my move with «LA Movers and Storage».
Not only did the movers show up 30 minutes late to my storage facility (without a call) but the two guys who showed up did not speak a word of English. Luckily I was able to use some of my high school spanish skills to communicate. The first thing I asked them was the name of the company that they worked for. They had no idea. They had to call the company to find out the name of the company. Super shady.
The movers then tried to get me to sign something saying that I had received a booklet (that would limit their liability). Since they did not give me a booklet, I refused to sign the form. I then called the company and the shadiness ensued with him saying that he was not in the office and couldn’t send me the booklet until the following week.
It was clear when the movers started moving that they were not experienced movers. There was one point during the move that the mover came down carrying a broom in each hand. It took them twice as much time as it should have to load up their truck. In fact, a different moving company that was there made a comment to me about it.
The movers I used to get my stuff into the unit took 2 hours including disassembling my bed, and wrapping everything in plastic. These movers took almost 4 hours. I definitely would not recommend this company.

Found these guys on craigslist and decided to give them a call because of all the positive Unilocal reviews… big mistake.
Booking was a hassle:
I called earlier this week and asked for a quote and availability for this Thursday afternoon. They were nice on the phone, gave me an estimate and said they were going to call back shortly to confirm and email me all the details.
A day went by and I never heard back from them so I gave then a call. They «found» my booking, but asked ALL of my info again, including the addresses, day, time and my email and told me they would send a confirmation email shortly with all the details. Another day went by and nothing.
Called in a third time (yesterday), it took them a while to find my booking but they finally did. They asked for my email again, apparently it was «not in their system». Ok, no problem, I’ll spell it for you: -«I-R-W-I-N@.» — «I W R E A N?»… -«No, I-R-W-I-N@…» -«Ok, I-​E-​R-​W-​A-​N?»… sigh… A few hours later I got a very simple email from «Maid services» confirming the date, time pickup and drop-​off locations. Ok, thanks.
Moving date:
I prepped the whole week to make sure I had everything ready, everything small in properly labeled boxes, emptied out all bookcases, unplugged everything and tied down chords and lined things up for them.
6:00pm, they’re supposed to be here now. I’ll give them a few minutes. At 6:30 I call the office and they tell me they will be there at 7, «lots of traffic».
7:00pm, still not here. Gave them another call and he tells me he will check. He calls back 15 minutes later and says that «the truck broke down» but they would be here (In Burbank) around 8 – 9 pm. Ok, but I’;m starting to get cranky.
8:30pm, I see a large white truck pull over on the other street, I wave to them and in a few minutes they are in front of my house. I ask them if they they are from LA Moving and Storage. No, it’s a food truck, they sell burgers, burritos and snacks. I’ll have a cheeseburger and some rancheritos please.
Finally at 9:10 pm I get a call from another number and the guy immediately acts as if he had been trying to reach me the whole afternoon and goes on to explain he had another job that took much longer than expected. Gee, I thought the truck broke down. If you’re going to BS customers at least get your stories straight dudes. After a while he told me that his boss just gave him my number. He’s in long beach and it will take him at least 40 minutes to get to Burbank but he starts complaining about curfew noise, it’s dark, stairs… so yeah, F-​off LA Moving & Storage, I’ll just find someone else.

TERRIBLE! I know there’s the saying that you shouldn’t speak when you’re mad but this is absolutely ridiculous!
My sister is in the process of moving and I wanted to help her out and look for a company to help her move her things. I called them because of the overall positive Unilocal reviews and we both spoke with mark (?) who seemed really pleasant over the phone and better yet had availability to help her move today. So my sister cancels with a company charging twice as much to set up an appointment with them for 8−9am this morning. It’s 2pm and no one has arrived. Mark doesn’t seem to know where the movers are and she got a call from a guy saying he was from another company and got hired for the job. Uhh. what?!?
Sooooo unprofessional!!! Will NEVER seek their «service» (which is more like a waste of time) again! And I will discourage anyone considering them. I’m disappointed and feel awful that I put my sister in this position considering she needs to be out tomorrow.
They don’t deserve the one star I’m forced to give them.

I accidentally deleted the review and decided to re-​write it again.
I would totally recommend LA Moving & Storage because they provide the best customer service ever. When the staff tells you that he will be there at 9AM, they actually show up not only on time but early.
LA Moving & Storage is cheaper than every single other moving company I called and were able to come THAT DAY. They moved all my stuff cautiously and asked me all the right questions, making me feel extremely comfortable and supported throughout the stressful moving process. I will honestly never ever go with another moving company in Los Angeles.
Highly recommended!

LA Moving and Storage saved me. My landlord had decided to break our lease to sell our house and we had 1 week to move. Not only did they give us the most affordable price, but the movers that helped us move everything were the nicest guys. I couldn’t have asked for a better experience from a moving company. I’ve heard bad stories from friends about their moving service, but I was definitely impressed by these guys and would recommend them to anybody.

So I’ve moved quite a bit in my life and have acquired quite a few things that need to be moved and other crappy companies have given me excuses for everything that they do wrong, ie… horrible service, broken things, tardiness, change of price and the list goes on! Well NOT w/​Aydin and his boys from LA Moving & Storage! They were awesome! Everything they promised me went well and smoothly! Most companies Do JUST moving or JUST storage but these guys did BOTH for me and at a VERY reasonable price! They finished just short of the time they promised, Nothing was broken and their service was TOP NOTCH! getting to my stored goods is easy and simple! This moving company and their services should be used by those needing the best service available! Glad to be able to write a positive review for them!

I’ve heard a LOT of stories about movers, so I spent a lot of time trying to find the right moving company. I had a couple of quotes from different moving companies and decided to go with LA Moving & Storage, because they gave me good rate and had 5 star ratings on Unilocal.
Definitely a bunch of hard working guys. The customer service Ethan provided was excellent. They were extremely careful with all my stuff and they spent enough time on packing. Nothing was damaged. Despite having to walk some distance and down 2 flights of stairs, the job was done fairly quickly. It was easy to communicate with the movers. Pretty excellent moving experience.

I want to highly reccomend «Moving and Storage»
moving company. After dealing with countless sleazy moving companies with fine print hidden charges and rude customer service, I found Moving and storage company on Unilocal and made a last minute change to use their company.
Definitely the best moving service around. I move a lot and was really surprised with this company approach. Reliable, on time, careful, polite.
They were done with the entire job in about four hours, which was less than the original estimate. I hope I’m getting my point across when I say that this move was absolutely FLAWLESS! We’ll never use another company!