KidSwim

My son (2) and I love Valentine. We’ve been taking lessons for a year. Valentine always makes us feel comfortable in the water. She really gets to the child’s level. She never forces any of the kids to do anything they don’t want to do. We have so much fun at our lessons and really look forward to them every week. We also love the warm salt water pool.

My son started lessons at 6 months and loved every lesson with our instructor Melissa at the Hollywood location. Melissa is a caring and professional instructor and the admin staff have been very easy to work with and accommodating at making up lessons. I highly recommend KidSwim and tell moms about it all the time.
We will be back for more lessons since we had to stop lessons because of the holidays and colds but looking forward to going to KidSwim again!

My 2 year old daughter took 1 session (6 lessons) with Valentine at the Mar Vista location. The pool was very warm (often too warm for summer!) and Valentine was terrific. One note on the Mar Vista location: a few house dogs which are nice but there was always stinky poop lurking in the air and you’ll need to look down to avoid stepping in it.
If I could title this review it would be «Too Many Cooks in the Kitchen!» The admin and accounting is very unprofessional since the office girls somehow aren’t communicating well with the instructors.
I just wasted time trying to deal with 3 different people about an incorrect charge on my credit card. After 2 days and many emails and phone calls, I believe it is resolved, but please (Lisa, Charlotte and Marissa) take this to heart and work towards one common goal of customer service. It’s Under-​Promise and Over-​Deliver, not the opposite! We will not be back.

We have been doing swim lessons at home with instructor Keshia and she has been wonderful with my son who can sometimes be a tough cookie. I appreciate their style and that there’s no forced things — like head dunking — which I don’t agree with. He went from not wanting to do the lessons at all to saying he really enjoys it! I recommend them and especially Keshia

I’ve had a really good experience with KidSwim. I have a 14 month old who has been going to sessions for a month and our instructor, Melissa, has been really nice and a calming person in the pool. We wanted our baby to have a good experience in the pool and KidSwim really embraces this philosophy of providing a good experience where the baby feels safe. I’ve heard of other swim schools that do dunking and have a more aggressive philosophy.
I also had a good experience with KidSwim in making up 2 classes due to illness and changing nap times. Marissa, a supervisor, was responsive and accommodating. I would just say that KidSwim could provide a makeup policy or process. I’ve seen other swim schools that do have a formal makeup process. It is hard to make it to every class with a napping baby who is constantly changing schedules.
Also, I wish they had a Valley location since I live in the Valley. Overall, I’ve had a really good experience and my baby has had fun in the water and meeting other babies.

We have been very happy with Elliot’s lessons with Keisha. She has gotten a lot out of him, which can sometimes be difficult because of his autism. She was always on time for our appointments. We will recommend KidSwim to our friends.

It’s not often that I take the time to post a Unilocal ad, but I am so disappointed in the level of customer service (or lack thereof) here. My son has been taking lessons from Melissa for 4 – 5 months now and his cousins have taken lessons with her for years. Today we were having an issue getting him to his grandmother’s house for the lesson, so I asked Melissa if she minded driving 3 minutes more (literally 1 mile) to have the lesson at our house. She refused. I offered that his lesson could be 10 minutes shorter and that we would really appreciate her help. She refused. So I guess we got stuck with the lesson fee and she got to get a coffee ;)
I ended the call with canceling swim lessons moving forward, as our son likes to just relax at home on the weekend. Lisa, Melissa’s manager called me to see if she could schedule another instructor to come to our house. When I brought up the issue of today, all Lisa rebutted with was «I’m not having this conversation with you.»
Wow. All I wanted was to hear was something like «I’m sorry we could not accommodate you, let’s find an alternative for the future, etc.» Anyway, Lisa was so curt and just overall jerky on the phone, I will look elsewhere for lessons.
Giving this place 2 stars as instruction was ok. I’m just not a fan of their customer service, and since it’s a service business, that’s a big deal.

Overall I have been very satisfied with the high quality of personalized instruction at Kid Swim with instructor Noelle Mabry. Unfortunately I am less than satisfied with this organization’s slipshod, erratic customer service and administrative accounting. I was overcharged for a swim lesson over a month ago and have still not received a credit for the overcharge despite emailing, calling and speaking to administrative personnel (Lisa and Marissa) about the matter several times. In addition, I had a lesson rescheduled by our swim instructor at the eleventh hour twice; yet when I questioned reps about a make-​up lesson for a session we had to cancel at the last minute I was abruptly informed that no allowance would be made and I would still have to pay for the missed lesson. As a regularly paying customer I should not have to waste time, energy and effort constantly chasing down a credit that management has unequivocally agreed that I am owed.

My son has been working with Kidswim for the past 3 years and loves it– and so do I. We have had lessons with Lisa, Marissa & Hannah and they are all fantastic. They are serious about what they do, but make it a lot of fun. They’re the best!

I can’t say enough great things about KidSwim. After trying other instructors and being disappointed, I was thrilled to meet Lisa and Valentine. Over the last several years they have taught my youngest to be a confident swimmer and helped my eldest prepare for her middle school swim team. The instruction is always done with enthusiasm and kindness. My kids love KidSwim and so do I.

KidSwim is the best. Their instructors are highly skilled and teach children to swim in the most positive way possible. They also teach all the strokes for more advanced kids who are interested joining a swim team. We have been dleighted with all the instructors and my kids love to swim because of KidSwim.

My son had lessons from KidSwim instructors and they were awesome! Instructors were very professional, punctual and provided effecitve teaching while making lessons fun. Would highly recommend this swim company.