Kennel Club Of LAX

I have stayed for the last two nights at the Westin next door to this facility. My window faces the back of this «club» and it’s so sad to see how long dogs are left outside. This morning, before 6am, they placed two dogs outside. These poor babies were barking the entire time, it’s been over an hour and they are still begging to be let back in, even jumping and scratching on the back door. Yes, it was irritating for me as I was trying to sleep but more importantly it’s sad for the customers that think their dogs are getting better care than this.

Nice facility, great location, mostly competent staff. One guy didn’t really know what was going on, and was not very helpful but everyone else was great!
My pup came home happy. No big complaints.

My wife and I love this place! We used to use their doggy day care and boarding services when we lived in El Segundo. Now that we’re in OC we only use them on occasion when we fly out of LAX for an extended trip. We’ve been taking our dog here for the past year and all around great experiences, professional staff, and good prices!
We also feel that the staff genuinely cares for the pets who board there and have a love for the animals.

Extra fee to drop off after 10pm is almost as much as the price per day… Ridiculous. May as well spend a little more and get a reliable pet sitter who will come to my home instead.

I have to start by saying this review is long overdue! I have been using the Kennel Club for the last 5 months and I can’t say enough about the great service I receive here. I started bringing my German Shepard puppy Layla here when she was 4 months old. Layla had a tendency to eat rocks, plants and literally anything she could find which prevented me from leaving her in the backyard all day unattended while I am at work.
A co-​worker recommended the Kennel Club and after having a tour of the facility I decided to give their daycare a try. I can honesty say that I am so glad I did. Not only do I have peace of mind knowing she is well taken care of when I am at work but she has also been socialized with other dogs and absolutely loves coming here each day. Since I come here several days a week I have encountered every staff member and I can tell you that in my experience every one of them have always been friendly and professional and they take excellent care of her.
Layla is 9 months old now and I still bring her to daycare because she has a great time when she is there. She plays all day long and comes home exhausted. For me I would rather her be running around all day having fun with other dogs then locked up alone while I am at work. I have also boarded her there when I am out of town. So for me the Kennel Club has been great and I will continue to use them and would definitely recommend them!

I have had the same problem that many of you experienced, my dog lost a lot of weight after only a 4 days, as if he wasn’t properly fed. Everyone one knows his own dog well, but once you talk to them and explain about your dog weight loss they come up with some bogus excuses, stress or some other BS. I gave them the benefit of a doubt, and didn’t think anything of it, however now with multiple instances with other dogs, I think it’s time we all collect our efforts to have this place under better scrutiny. When you pay for your dog’s care and he is not fed, when u pay for a service and the service is not rendered it’s nothing less than a scam, so for those who have been victims, LETS GET ON IT SO THAT THEY TAKE OUR CONCERNS A BIT MORE SERIOUSLY

I don’t understand why my dogs are so skinny. I left them there for two weeks because no other place accepts my pitbull. That’s a long enough time to notice she was losing weight and probably give me a phone call. I even called to check up on her. They have so many employees how could at least one of them not see a problem?

I wish I could give zero stars! I was looking for an affordable place to board my 8-​month old kitten for a week over the Christmas holiday. I live in westchester and though kennel club lax would be a convenient place to board her while I was away, so I called and made a reservation in early November. Towards the middle of November I went in for a tour to see where my furbaby would be staying and was less than impressed! For how high the rating is on Unilocal I would have expected better. The lobby stank of cigarettes (which can’t be good for the animals!), and the area for cat boarding was tiny, loud and not nearly as impressive as what is stated on their website. I couldn’t imagine leaving my baby girl there for a whole week but knew I needed to find somewhere else first. I asked at the front desk what their return policy for deposits was, and was told that anything further out than 15 days from the reservation is FULLY REFUNDED.
Great, so I go home and end up figuring out arrangements for my kitten to stay somewhere else, and call kennel club back to cancel my reservation and get my deposit back. I call and am told my reservation is taken off the books which is great, but that my deposit won’t be refunded EVEN THOUGH I WAS CALLING 30 DAYS BEFORE MY RESERVATION! I argued with the girl on the phone for a while and was told the manager would call me the next day. So I waited three days, and no call. I call again and no one picks up. At this point I’m so done with this place that I’m giving up simply because the place was so gross I don’t even want to step foot in there again!
I can’t speak about their canine services, but don’t board your cat here! There are far better places in el segundo for a similar price!

I’ve tried several boarding facilities but every time I pick up my furbabies they are so anxious and I can tell unhappy. I started bringing them here about 6 months ago. When I would pick them up they are (understandably) very happy to go home but what got me was when we were in the car on our way home, they were immediately calm. At other facilities, the anxiety and shaking would continue for hours. They no longer put the brakes on when they have to go to the back. It really is a stress relief to know they aren’t freaking out while I’m away. They usually get a clean up bath on the day I pick up (they charge for the bath but won’t charge for the last day of boarding which is a plus). They have standard lodging all the way up to VIP lodging and a ton of a la carte options you can add to your furbabies’ stay. I highly recommend them!

Best place ever I walked in the staff was so nice I give this place a 5 star. I will always bring my dog here. So thanks guys and keep up the good work.

I’m really surprised at the negative feedback.
In regards to the Unilocaler who was upset their dog got kennel cough — you know what. it happens. i chalk it up to sending your child to school. they’re bound to pick up something and kennel cough spreads SO EASILY. my dog has had kennel cough in the past, but I would never hold the kennel club responsible.
The staff LOVES my chocolate lab. They greet her by name, and even though my girl is a HANDFUL they treat her like a million bucks.
Yes, you have to pay for extended hours … yes, you have to pay for holidays. It’s called doing business — the same way the airlines jack up fares, hotels raise rates, etc.
Get a stamp card for the price break, leave your dog, and know they’re in EXCELLENT HANDS.
You couldn’t get supervision for a child at these rates, I think doggy daycare is a steal! :)
The staff is second-​to-​none, my dog LOVES the facility, and I can go to work knowing that my girl is in good hands.

Won’t be using kennel club again. Very inconvenient business hours for a place right next to an international airport and they charge $ 25 extra for off hour pick up/​drop offs or holiday pickup/​drop off. Don’t people travel during holidays? Why are you adding a surcharge for vacationing during holidays? Makes no sense. They’re in a the business of offering a convenience service but add a surcharge for the convenience.
They’ve also increase the daily boarding rate from $ 25 or $ 26 to $ 30/​day but the service is worst than before. The staff used to be very warm, welcoming and friendly and they really showed the animals a lot of love and attention. Not anymore.
I’ve always thought the business hours were really inconvenient but I gave it a pass because the people were very friendly and they seemed to really love animals. Idk what happened to all the friendly people but when I dropped off and picked up my dog the same girl helped me and was very short tempered and not friendly at all.
A friend informed me that she of boards her dogs with a service that will pick up your dog from your home and the dogs are boarded on a farm an hour north/​west of LA. They only charge $ 28/​day, the animals get a ton of exercise and attention and the owners are very friendly and are great with all kinds of dogs. Bye Kennel Club!!! It’s been mediocre and inconvenient

I had my little doggie here for like 6 days, and when he came home, he was sick. Took him to the vet and he has kennel cough. Since he’s not fixed, he wasn’t around other dogs, so it was due to poor ventilation and maybe it wasn’t super clean (what the vet told me). Other than that, he was fine. Will I use kennel club again? No… I’ll pay a little more and board him at his vets office

We boarded our puppy, Rocco, here when we went on our 17 day honeymoon. I’ve brought my kitty here before for lions cuts but this was their at time leaving my puppy in their hands for more than a day, and I could not have been happier!!!
I met with Kim, the manager, a few days before we left and she showed me around the kennel. They have such great facilities. From various kennel option (small to extra large to VIP suites, which are decorated so freaking cute with little TVs!!) to dog runs and a doggie pool! Kim made sure I had Rocco up to date with shots… When I had no clue so she was willing to call my vet to check when his last vaccination was.
Anyways, she was THE BEST to keep me in communication with me while we were gone. She gave me almost daily updates and emailed me pictures often of him with the other dogs! Haha, he even made it on their Instagram page!!! It was really reassuring to know my little baby was in great hands. (Kim mentioned he spent many days up a reception with other dogs. Rocco is part chihuahua, and they don’t usually do well with big dogs. He barks like crazy!!! He really learned to socialize with other dogs, people and it helped to be in that environment for his potty training!).
Rocco was pooped when we picked him up, very lethargic. Expected when he was constantly with other dogs. Usually he is at home in a kennel all day.
We are heading to Vegas this weekend and are dropping him off for two nights… I wouldn’t trust anyone else but Kim and the Kennel Club with my animals! You can’t go wrong here!!!

Really in shock to see Amanda L.‘s review. I have been taking my dogs to Kennel Club for years and, while it isn’t the cheapest, it is the best.
As for Amanda’s puppy being so, so skinny… did it occur to her that she traumatized her puppy by dropping him off with strangers while he was still so young? You basically shook his self confidence and sense of security by doing this. And, it’s common for a dog to not eat when he is stressed out. Shame on her, not shame on them.
I’ve had dogs for over 30 years and you should have 1) taken your puppy up for a tour first and 2) anticipate that he would lose weight because often times dogs will not eat when they are away from their owners the first couple of times.

We’ve been using this boarding facility for about a year and a half now. The positives… close to the airport, clean facility, will allow you to tour the kennel, the employees have always been very friendly, a military discount, and the dogs have been well taken care of.
The negatives… there always seems to be some confusion or mistake over the billing. Like I said, the employees are all friendly but it seems like I deal with a different person every time and they explain things differently every time. Today they charged me $ 37 to bathe my Boxer and then didn’t even cut/​grind his nails. I guess if you’re picking up your dogs between 11am and 6pm, the bath is a good deal. if you pick up your dog between 8am and 11am then the bath is a ripoff, at least for a short haired dog. This is the stuff that doesn’t get explained properly. It feels like they’re more interested in increasing their transaction amounts than building long lasting relationships with their customers.
I’ll probably use them again just because they’re convenient and my dog is already used to them. But from now on I will request a print out of exactly what I will be charged for when I drop him off.

My «Baby Boys «Poncho and Alpha definitely, enjoy the LAX Kennel Club, and all the fun activities offered for doggies ! The Staff is Wonderful, you can’t top their Professionalism, Caring, and Compassion ! I feel totally, comfortable leaving my babies for extended times !

If I could give 100 stars I would. After my dog got in trouble at other places and a job relocation I found LAX Kennel Club. This place is a gold mine for my dog and I. We’ve been coming there for a year and The staff doesn’t have as much turnaround as other camps so the dogs and the staff really get to know each other. If your dog is well socialized the «Fun Zone» is the place to be. My dog always come home tired and I know he is well taken care of. They go out of there way to make sure you are taken care and really just love sending my baby there. I would trust them any day with my dog and it’s nice to know they treat your dog and cat like family.
Recently I had an emergency and they went out of there way making sure my baby was taken care of. They just lowered there rates too! I love this place and will send my dog here with a peace in mind.

Sent my puppy here over the holidays, and when I picked him up he got SO SO SO SO SO SO SKINNY… I can see his spine and ribs now… it really hurts to see him this skinny… He is so abnormally quiet and scared as well. Dont send your puppies here… Just to clarify my dog is 3 and this has never happened to him before. I have asked them to contact me if anything goes wrong cause I was so worried. Very disappointed that I did not receive any calls or email. They don’t seem to think drastic weight loss was a problem until I ask them about it. Trusted them to treat my baby boy as family but…

My dog has been coming here for more than 5 years and loves it. He stays in the suites. He’s always happy when we arrive and appears well taken care of when I pick him up. He’s stayed there after surgery and they did a great job with his medication.